The snapshot
1
Centralized platform supporting a new service model for 1000+ users in 4 main sites
2
Streamline and automate IT and business processes, assuring compliance to the GxP standards for the specific sector
3
Future proof solution, easy to expand to workflow other corporate processes
The challenge
An Italian biopharmaceutical company, with headquarter in Milan and worldwide operations, needed to re-design its IT and Business service ecosystems.
The business critical processes-pharma validated process has to be compliant with GxP.
The solution
With strong collaboration of consulting and technical teams, Devoteam and its partner mange to validate a solution which, from the beginning, integrates a change management program
The Servicenow platform implements the new service model for 1000+ users providing: service desk, infrastructure management, remote and onsite desktop/mobile management, application management, security management, business critical processes support.
Moreover it allows the workflow of other corporate processes such as employee on boarding and award assignment.
The better change
A centralized service center, full supporting and easy to handle
Streamline and automate IT and business processes, assuring compliance to the GxP standards for the specific sector
Future proof solution, easy to expand to workflow other corporate processes