{"id":761343,"date":"2025-10-14T11:46:15","date_gmt":"2025-10-14T09:46:15","guid":{"rendered":"https:\/\/www.devoteam.com\/news-and-pr\/devoteam-erhaelt-auszeichnung-servicenow-csm-validated-practice-in-emea\/"},"modified":"2025-10-14T11:46:15","modified_gmt":"2025-10-14T09:46:15","slug":"devoteam-erhaelt-auszeichnung-servicenow-csm-validated-practice-in-emea","status":"publish","type":"news-and-pr","link":"https:\/\/devoteam.info\/at\/news-and-pr\/devoteam-erhaelt-auszeichnung-servicenow-csm-validated-practice-in-emea\/","title":{"rendered":"Devoteam erh\u00e4lt Auszeichnung \u201eServiceNow CSM Validated Practice\u201d in EMEA"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Devoteam ist stolz, von ServiceNow die Auszeichnung \u201e<strong>Customer Service Management (CSM) Validated Practice<\/strong>\u201c erhalten zu haben. Diese Anerkennung unterstreicht unsere bew\u00e4hrte Kompetenz, unsere fundierten Produktkenntnisse und unseren best\u00e4ndigen Erfolg bei der Bereitstellung au\u00dfergew\u00f6hnlicher Customer Service Management-L\u00f6sungen auf der ServiceNow-Plattform in verschiedenen Branchen.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Die Auszeichnung \u201eServiceNow Validated Practice\u201c wird an Partner vergeben, die eine strenge, strukturierte Bewertung erfolgreich bestanden haben, bei der ihre technische Expertise, ihre Implementierungsf\u00e4higkeiten und ihre Erfolgsbilanz in Bezug auf die Kundenzufriedenheit in einem bestimmten Produktbereich beurteilt werden.<\/p>\n\n\n\n<figure class=\"wp-block-image aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"768\" height=\"1024\" src=\"https:\/\/devoteam.info\/wp-content\/uploads\/2025\/10\/Maria-and-Gerold-receiving-CSM-Validated-Practice-status-in-EMEA-768x1024.jpg\" alt=\"\" class=\"wp-image-756956\" srcset=\"https:\/\/devoteam.info\/wp-content\/uploads\/2025\/10\/Maria-and-Gerold-receiving-CSM-Validated-Practice-status-in-EMEA-768x1024.jpg 768w, https:\/\/devoteam.info\/wp-content\/uploads\/2025\/10\/Maria-and-Gerold-receiving-CSM-Validated-Practice-status-in-EMEA-225x300.jpg 225w, https:\/\/devoteam.info\/wp-content\/uploads\/2025\/10\/Maria-and-Gerold-receiving-CSM-Validated-Practice-status-in-EMEA-1152x1536.jpg 1152w, https:\/\/devoteam.info\/wp-content\/uploads\/2025\/10\/Maria-and-Gerold-receiving-CSM-Validated-Practice-status-in-EMEA.jpg 1200w\" sizes=\"auto, (max-width: 768px) 100vw, 768px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Diese Auszeichnung beweist noch einmal mehr, dass die <a href=\"https:\/\/www.servicenow.com\/products\/customer-service-management.html\">CSM<\/a>-Implementierungen von Devoteam einen hohen Qualit\u00e4tsstandard erf\u00fcllen, der von ServiceNow selbst best\u00e4tigt wurde. Die Auszeichnung beinhaltet:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Bew\u00e4hrte Fachkompetenz:<\/strong> Wir verf\u00fcgen \u00fcber zertifizierte, fundierte Produktkenntnisse im Bereich ServiceNow Customer Service Management.<\/li>\n\n\n\n<li><strong>Erfolgreiche Bereitstellung: <\/strong>Wir k\u00f6nnen auf eine lange Erfolgsgeschichte bei der Bereitstellung von CSM-L\u00f6sungen zur\u00fcckblicken, die messbaren gesch\u00e4ftlichen Nutzen bieten und die Anforderungen unserer Kunden erf\u00fcllen.<\/li>\n\n\n\n<li><strong>Verpflichtung zu Spitzenleistungen<\/strong>: Unsere Einsatzbereitschaft und Leistung wurden unabh\u00e4ngig bewertet, wodurch eine hohe Servicequalit\u00e4t und Kundenzufriedenheit gew\u00e4hrleistet sind.<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-group is-style-column-box-shadow has-gray-light-background-color has-background has-global-padding is-layout-constrained wp-container-core-group-is-layout-a9070b44 wp-block-group-is-layout-constrained\" style=\"border-radius:5px;padding-top:var(--wp--preset--spacing--large);padding-right:var(--wp--preset--spacing--large);padding-bottom:var(--wp--preset--spacing--large);padding-left:var(--wp--preset--spacing--large)\">\n<figure class=\"wp-block-image size-large is-resized wp-duotone-red-devoteam\"><img loading=\"lazy\" decoding=\"async\" width=\"24\" height=\"24\" src=\"https:\/\/devoteam.info\/wp-content\/uploads\/2024\/09\/citation-a-droite.svg\" alt=\"Quote\" class=\"wp-image-208\" style=\"width:28px;height:auto\"\/><\/figure>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\"><em>Der Erhalt des Status \u201eServiceNow CSM Validated Practice\u201c ist ein Beweis f\u00fcr das Engagement und die umfassende Expertise unseres Teams bei der Transformation von Kundenerlebnissen. Es ist ein deutliches Zeichen f\u00fcr unsere Kunden, dass sie mit Devoteam einen gepr\u00fcften Experten w\u00e4hlen, der sich f\u00fcr mehr Effizienz, h\u00f6here Mitarbeiterproduktivit\u00e4t und beste Kundenzufriedenheit bei der Umsetzung von ServiceNow CSM einsetzt.<\/em><\/p>\n\n\n\n<hr class=\"wp-block-separator has-text-color has-gray-color has-alpha-channel-opacity has-gray-background-color has-background is-style-separator-dotted is-style-default\" style=\"margin-top:var(--wp--preset--spacing--medium);margin-bottom:var(--wp--preset--spacing--medium)\"\/>\n\n\n\n<div class=\"wp-block-group is-nowrap is-layout-flex wp-container-core-group-is-layout-fe6f0742 wp-block-group-is-layout-flex\">\n<figure class=\"wp-block-image size-full is-resized is-style-rounded-full is-style-rounded\"><img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"800\" src=\"https:\/\/devoteam.info\/wp-content\/uploads\/2023\/03\/Jean-Marc-colour.jpg\" alt=\"Jean-Marc Chevereau, Devoteam\" class=\"wp-image-253777\" style=\"width:60px;height:60px\" srcset=\"https:\/\/devoteam.info\/wp-content\/uploads\/2023\/03\/Jean-Marc-colour.jpg 800w, https:\/\/devoteam.info\/wp-content\/uploads\/2023\/03\/Jean-Marc-colour-300x300.jpg 300w, https:\/\/devoteam.info\/wp-content\/uploads\/2023\/03\/Jean-Marc-colour-150x150.jpg 150w, https:\/\/devoteam.info\/wp-content\/uploads\/2023\/03\/Jean-Marc-colour-768x768.jpg 768w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/><\/figure>\n\n\n\n<div class=\"wp-block-group is-vertical is-layout-flex wp-container-core-group-is-layout-0f66ae2b wp-block-group-is-layout-flex\">\n<p class=\"wp-block-paragraph\" style=\"font-style:normal;font-weight:500\">Jean-Marc Chevereau <br>ServiceNow Group Practice Director at Devoteam<\/p>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n<\/div>\n<\/div>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-starkung-der-strategischen-crm-partnerschaft\"><strong>St\u00e4rkung der strategischen CRM-Partnerschaft<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Dieser Erfolg best\u00e4rkt uns in unserem Engagement f\u00fcr die k\u00fcrzlich <a href=\"https:\/\/devoteam.info\/de\/news-and-pr\/servicenow-und-devoteam-buendeln-kraefte-fuer-die-neugestaltung-der-crm-transformation-in-emea\/\">angek\u00fcndigte strategische Partnerschaft mit ServiceNow<\/a>, deren Schwerpunkt auf der Beschleunigung der CRM-Modernisierung in der EMEA-Region liegt. Durch die Kombination der KI-gest\u00fctzten Plattform von ServiceNow mit der bew\u00e4hrten Kompetenz von Devoteam bei der CSM-Implementierung sind wir einzigartig positioniert, um Unternehmen dabei zu unterst\u00fctzen, ihre CRM-Innovationen schnell zu skalieren und transformative Kundenerlebnisse, einen effizienten Au\u00dfendienst und optimierte Vertriebsabl\u00e4ufe zu bieten.<\/p>\n\n\n\n<div class=\"wp-block-columns alignfull is-layout-flex wp-container-core-columns-is-layout-26d02f37 wp-block-columns-is-layout-flex\" style=\"margin-top:var(--wp--preset--spacing--medium);margin-bottom:var(--wp--preset--spacing--medium);padding-top:0;padding-bottom:var(--wp--preset--spacing--x-small);padding-left:0\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-container-core-column-is-layout-969dc29d wp-block-column-is-layout-flow\" style=\"padding-top:0;padding-right:0;padding-bottom:0;padding-left:0;flex-basis:100%\">\n<div class=\"wp-block-cover\" style=\"padding-top:var(--wp--preset--spacing--large);padding-right:0;padding-bottom:var(--wp--preset--spacing--large);padding-left:0;min-height:356px;aspect-ratio:unset;\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" class=\"wp-block-cover__image-background wp-image-639227 size-large\" alt=\"ServiceNow CRM &amp; AI: Building intelligent customer relationships\" src=\"https:\/\/devoteam.info\/wp-content\/uploads\/2025\/06\/ServiceNow-CRM-AI-Building-intelligent-customer-relationships-1024x576.jpg\" data-object-fit=\"cover\" srcset=\"https:\/\/devoteam.info\/wp-content\/uploads\/2025\/06\/ServiceNow-CRM-AI-Building-intelligent-customer-relationships-1024x576.jpg 1024w, https:\/\/devoteam.info\/wp-content\/uploads\/2025\/06\/ServiceNow-CRM-AI-Building-intelligent-customer-relationships-300x169.jpg 300w, https:\/\/devoteam.info\/wp-content\/uploads\/2025\/06\/ServiceNow-CRM-AI-Building-intelligent-customer-relationships-768x432.jpg 768w, https:\/\/devoteam.info\/wp-content\/uploads\/2025\/06\/ServiceNow-CRM-AI-Building-intelligent-customer-relationships-1536x864.jpg 1536w, https:\/\/devoteam.info\/wp-content\/uploads\/2025\/06\/ServiceNow-CRM-AI-Building-intelligent-customer-relationships.jpg 1920w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><span aria-hidden=\"true\" class=\"wp-block-cover__background has-black-background-color has-background-dim-40 has-background-dim\"><\/span><div class=\"wp-block-cover__inner-container has-global-padding is-layout-constrained wp-container-core-cover-is-layout-cc272862 wp-block-cover-is-layout-constrained\">\n<h1 class=\"wp-block-heading has-text-align-center has-base-color has-text-color\" id=\"h-erfahren-sie-mehr-daruber-wie-sie-mit-servicenow-x-devoteam-das-kundenerlebnis-transformieren-konnen\">Erfahren Sie mehr dar\u00fcber, wie Sie mit ServiceNow x Devoteam das Kundenerlebnis transformieren k\u00f6nnen.<\/h1>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-b7c91e0b wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/devoteam.info\/de\/transformieren-sie-kundenbeziehungen-mit-servicenow-crm\/\">Mehr erfahren<\/a><\/div>\n<\/div>\n<\/div><\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Devoteam ist stolz, von ServiceNow die Auszeichnung \u201eCustomer Service Management (CSM) Validated Practice\u201c erhalten zu haben. Diese Anerkennung unterstreicht unsere bew\u00e4hrte Kompetenz, unsere fundierten Produktkenntnisse und unseren best\u00e4ndigen Erfolg bei der Bereitstellung au\u00dfergew\u00f6hnlicher Customer Service Management-L\u00f6sungen auf der ServiceNow-Plattform in verschiedenen Branchen. Die Auszeichnung \u201eServiceNow Validated Practice\u201c wird an Partner vergeben, die eine strenge, strukturierte [&hellip;]<\/p>\n","protected":false},"featured_media":756930,"template":"","categories":[6507,6508,1092],"tags":[6509],"industry":[],"class_list":["post-761343","news-and-pr","type-news-and-pr","status-publish","has-post-thumbnail","hentry","category-customer-workflow","category-customer-workflows","category-servicenow","tag-customer-service-management"],"acf":[],"cards":"\n\t<div class=\"single-post-card\">\n\n\t\t<figure class=\"wp-block-post-featured-image\"><a href=\"https:\/\/devoteam.info\/at\/news-and-pr\/devoteam-erhaelt-auszeichnung-servicenow-csm-validated-practice-in-emea\/\" target=\"_self\" ><img width=\"1920\" height=\"1080\" src=\"https:\/\/devoteam.info\/wp-content\/uploads\/2025\/10\/Devoteam-achieves-ServiceNow-CSM-Validated-Practice-status-in-EMEA.jpg\" class=\"attachment-post-thumbnail size-post-thumbnail wp-post-image\" alt=\"Devoteam erh\u00e4lt Auszeichnung \u201eServiceNow CSM Validated Practice\u201d in EMEA\" style=\"aspect-ratio:4\/3;width:100%;object-fit:cover;\" decoding=\"async\" loading=\"lazy\" srcset=\"https:\/\/devoteam.info\/wp-content\/uploads\/2025\/10\/Devoteam-achieves-ServiceNow-CSM-Validated-Practice-status-in-EMEA.jpg 1920w, https:\/\/devoteam.info\/wp-content\/uploads\/2025\/10\/Devoteam-achieves-ServiceNow-CSM-Validated-Practice-status-in-EMEA-300x169.jpg 300w, https:\/\/devoteam.info\/wp-content\/uploads\/2025\/10\/Devoteam-achieves-ServiceNow-CSM-Validated-Practice-status-in-EMEA-1024x576.jpg 1024w, https:\/\/devoteam.info\/wp-content\/uploads\/2025\/10\/Devoteam-achieves-ServiceNow-CSM-Validated-Practice-status-in-EMEA-768x432.jpg 768w, https:\/\/devoteam.info\/wp-content\/uploads\/2025\/10\/Devoteam-achieves-ServiceNow-CSM-Validated-Practice-status-in-EMEA-1536x864.jpg 1536w\" sizes=\"auto, (max-width: 1920px) 100vw, 1920px\" \/><\/a><\/figure>\n\n\t\t\n\t\t<div class=\"wp-block-group is-vertical is-layout-flex wp-container-core-group-is-layout-43282307 wp-block-group-is-layout-flex\">\n\t<p style=\"font-style:normal;font-weight:700\" class=\"has-link-color wp-elements-1 wp-block-lp-post-type has-text-color has-primary-color has-small-font-size\">News<\/p>\n\n\t\t\n\t\t<h3 style=\"font-style:normal;font-weight:400\" class=\"wp-block-post-title has-base-font-size\"><a href=\"https:\/\/devoteam.info\/at\/news-and-pr\/devoteam-erhaelt-auszeichnung-servicenow-csm-validated-practice-in-emea\/\" target=\"_self\" >Devoteam erh\u00e4lt Auszeichnung \u201eServiceNow CSM Validated Practice\u201d in EMEA<\/a><\/h3><\/div>\n\t\t\n\t<\/div>\n\n","yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.4 (Yoast SEO v28.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Devoteam erh\u00e4lt Auszeichnung \u201eServiceNow CSM Validated Practice\u201d in EMEA | Devoteam<\/title>\n<meta name=\"description\" content=\"Diese Auszeichnung bedeutet: 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