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<\/p>\nThe magazine Trends Public Sector published an interview with our Managing Director Benny Moonen and Sales Manager Public Sector Leen Verelst.<\/p>\n
Read the full article below.<\/p>\n
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Digital transformation expert Devoteam has extensive experience as a partner of several public services. \u201cWith our innovations and knowledge, we support public services as we move towards a digital world\u201d, they explain. And from there, artificial intelligence is a logical next step.<\/strong><\/p>\n \u201cWe assist public services in their digitisation process.\u201d<\/em> \u201cAs an IT service provider, we made digital transformation our core business\u201d, says Benny Moonen, Devoteam\u2019s General Manager. \u201cThe public sector, in a broad sense, has also started this process. And we use our expertise and solutions to support them.\u201d \u201cYou can see clear patterns in many government services\u201d, explains Leen Verelst, Sales Manager for the public sector at Devoteam. \u201cThere\u2019s an evident trend towards more efficiency, faster administration and using less paper, which means people are radically switching to a digital environment. In a future phase, the decision-making processes themselves will be extensively automated.<\/p>\n We\u2019ve also noticed cloud technology is being integrated in their own data centres, even though there are still some reservations about the safety of public cloud environments. Additionally, it\u2019s apparent that the government is concentrating its digital services. Smals is a good example of this: the central IT service provider for Belgian social security services uses a G(overnance)-Cloud programme. They work partly with in-house employees and partly with private partners, like us.\u201d<\/p>\n Government traits<\/strong><\/p>\n Leen Verelst has noticed some stark contrasts between working for government services and private clients, but she immediately nuances this. \u201cA distinguishing government trait is its public tender procedure, which means the sales process naturally takes longer\u201d, she explains. \u201cIt\u2019s incredibly important to compare the award criteria with your own strengths. We know from experience that it\u2019s an advantage that we have our own in-house experts. We\u2019re not a broker at the head of an army of freelancers, but an organisation that invests in the technological advancement of its employees. This means we can offer our clients a technically well-founded and continuous approach. If we notice that the price is a decisive criterion, we\u2019ll probably pass up the opportunity. We always strive to deliver top quality services, and we can\u2019t combine that with battling to offer the lowest price.\u201d<\/p>\n \u201cThere are some persistent clich\u00e9s about public services, but those are exaggerated: we\u2019re always paid correctly and in a timely manner, for example. And just like there are differences between public services, there\u2019s no single, typical civil servant: we often work with a mixed audience, where some are more hesitant to accept digital reformations than others, while still others can\u2019t wait to see what the future will bring. We try to accommodate these differences by involving the technical managers and the end users closely with the project from the very beginning. If needed, we also appoint a change manager.\u201d<\/p>\n \u201cWe\u2019ve always been paid correctly and in a timely manner.<\/em>\u201d Innovation and Entrepreneurship Agency<\/strong><\/p>\n \u201cA recent project that was awarded to us is setting up a fraud detection system for the Flanders Innovation and Entrepreneurship Agency\u2019s SME wallet\u201d, says Benny Moonen. \u201cIt illustrates perfectly how digital transformation can improve the efficiency of public services. The SME wallet is an accessible portal where SMEs can apply for grants with the Agency. A sizeable total of 130,000 project requests are submitted every year. And there\u2019s a 53 million euro budget, which is paid in the form of grants for education and consultancy. Our project aims to create a system involving artificial intelligence (AI) that scans these requests automatically. Our AI works on two levels: we perform an anomaly analysis on all data entered by the applicant and the service provider, and we perform a network analysis on the relationships between these companies \u2013 through the Crossroads Bank for Enterprises, for example. This way, we can attribute a fraud coefficient to each request.\u201d<\/p>\n \u201cThe project is built around the core of AI: machine learning. Using the large amount of historical information from good cases, the software teaches itself what makes a project valid. An important advantage of this solution is that it takes work from people\u2019s shoulders, so that they can focus their efforts on fraud-sensitive cases. It lets them concentrate on what really matters.\u201d<\/p>\n Evolving on a European scale<\/strong><\/p>\n With over 5,000 employees, Devoteam is a quickly growing European player in the digital transformation market, but the company\u2019s size doesn\u2019t mean they don\u2019t value local presence. \u201cWe employ over 300 people in Belgium\u201d, Benny Moonen explains. \u201cIt\u2019s very important to us that we have strong competence centres located close to our customers. It makes cooperation a lot easier and increases the quality of our services. And this approach has proven its merit: during the first quarter of this year, the group grew organically by 20%. We\u2019re well on our way to reaching a 1 billion euro turnover by 2020.\u201d<\/p>\n The magazine Trends Public Sector published an interview with our Managing Director Benny Moonen and Sales Manager Public Sector Leen Verelst. Read the full article below. \u00a9 2018, Trends, All Rights Reserved. “Artificial intelligence makes the government more efficient” Digital transformation expert Devoteam has extensive experience as a partner of several public services. \u201cWith our […]<\/p>\n","protected":false},"featured_media":147501,"template":"","categories":[],"tags":[],"industry":[],"class_list":["post-149400","news-and-pr","type-news-and-pr","status-publish","has-post-thumbnail","hentry"],"acf":[],"cards":"\n\t
\nBenny Moonen
\nManaging Director at Devoteam<\/p><\/blockquote>\n
\nLeen Verelst
\nSales Manager Public Sector at Devoteam<\/p><\/blockquote>\n\u00a9 2018, Micha\u00ebl Vandamme, Trends, All Rights Reserved.<\/em><\/h6>\n
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