{"id":246704,"date":"2024-10-03T16:28:01","date_gmt":"2024-10-03T14:28:01","guid":{"rendered":"https:\/\/www.devoteam.com\/success-story\/servicenow-ict-services-at-amsterdam-umc\/"},"modified":"2025-01-27T11:28:56","modified_gmt":"2025-01-27T10:28:56","slug":"servicenow-ict-services-at-amsterdam-umc","status":"publish","type":"success-story","link":"https:\/\/devoteam.info\/be\/success-story\/servicenow-ict-services-at-amsterdam-umc\/","title":{"rendered":"End users more satisfied with ICT services at Amsterdam UMC"},"content":{"rendered":"\n
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The snapshot<\/h2>\n\n\n\n
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1<\/strong><\/p>\n\n\n\n

Amsterdam UMC harmonised IT services across multiple locations, improving end-user satisfaction.<\/p>\n<\/div>\n<\/div>\n\n\n\n

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2<\/strong><\/p>\n\n\n\n

Standardised operations through ServiceNow implementation lead to greater efficiency.<\/p>\n<\/div>\n<\/div>\n\n\n\n

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3<\/strong><\/p>\n\n\n\n

Established a foundation for future integration and process improvement across the organisation.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

About Amsterdam UMC<\/strong><\/h2>\n\n\n\n

Amsterdam UMC is the largest academic hospital in the Netherlands and can also compete with the largest on an international scale. Its main tasks are treating patients with complex and\/or rare conditions, conducting scientific research, and providing (academic) education. Amsterdam UMC was created from an administrative merger of the Academic Medical Center and the VU Medical Center.<\/p>\n\n\n\n

The Challenge<\/strong><\/h2>\n\n\n\n

The IT services within Amsterdam UMC from both locations (AMC and VUmc) have merged, creating one IT Department for the entire Amsterdam UMC. An important task for this new department was to harmonise the service provision and the underlying processes. Part of this was the implementation of the tooling (technology) for IT Service Management<\/a>. The main challenges during the implementation were:<\/p>\n\n\n\n