{"id":500084,"date":"2014-07-30T07:44:48","date_gmt":"2014-07-30T05:44:48","guid":{"rendered":"https:\/\/www.devoteam.com\/success-story\/devoteam-develops-a-master-plan-to-redesign-prominent-banks-telecom-system\/"},"modified":"2025-06-11T10:43:55","modified_gmt":"2025-06-11T08:43:55","slug":"devoteam-develops-a-master-plan-to-redesign-prominent-banks-telecom-system","status":"publish","type":"success-story","link":"https:\/\/devoteam.info\/be\/success-story\/devoteam-develops-a-master-plan-to-redesign-prominent-banks-telecom-system\/","title":{"rendered":"Devoteam Develops a Master Plan to Redesign Prominent Bank’s Telecom System"},"content":{"rendered":"\n

Our work with one of the biggest financial institutions in North Africa showcases our ability to elaborate comprehensive telecom master plans. In that engagement, we developed a strategic vision backed by our state-of-the-art IT infrastructure and a strong local presence plan. Backed by the experience and expertise of its highly motivated personnel, a state-of-the-art IT infrastructure, and a strong presence in the local market, this bank, with its more than 3000 employees, offers its institutional, corporate, and individual customers a wide and innovative range of products and services for their activities in the country and worldwide.<\/p>\n\n\n\n

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The Snapshot<\/h3>\n\n\n\n
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1<\/strong><\/p>\n\n\n\n

A prominent North African financial institution faced challenges with an ageing telecom infrastructure amidst a period of regional instability.
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2<\/strong><\/p>\n\n\n\n

The core challenge was to modernise the system to improve collaboration across siloed departments and enhance overall productivity.
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3<\/strong><\/p>\n\n\n\n

Devoteam facilitated a three-month collaborative process with the bank’s management, resulting in a three-year strategic telecom master plan.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

Main Challenges<\/h2>\n\n\n\n

In the context of a crisis affected by the Arab Spring and an ageing network and telephony infrastructure, Devoteam accompanied the bank in the design of a telecom system master plan on both technical and organisational levels. One major challenge was getting the various entities to collaborate through unified communications projects to improve individual and collective productivity.<\/p>\n\n\n\n

What Did We Solve?<\/h2>\n\n\n\n
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Delivered a three-year strategic roadmap that aligned the IT infrastructure with business objectives.
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Reduced operational costs across communications and travel.
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Increased workforce productivity by providing constant, all-device access to information.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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Devoteam assisted this bank throughout a three-month process that led to deployment of a new standardized IT scheme covering all these agencies. We:<\/p>\n