{"id":645349,"date":"2023-01-13T12:08:06","date_gmt":"2023-01-13T11:08:06","guid":{"rendered":"https:\/\/www.devoteam.com\/expert-view\/how-to-succeed-with-servicenow-virtual-agent\/"},"modified":"2023-01-13T12:08:06","modified_gmt":"2023-01-13T11:08:06","slug":"how-to-succeed-with-servicenow-virtual-agent","status":"publish","type":"expert-view","link":"https:\/\/devoteam.info\/ch\/expert-view\/how-to-succeed-with-servicenow-virtual-agent\/","title":{"rendered":"How to succeed with ServiceNow Virtual Agent"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\" id=\"h-what-is-a-virtual-agent\">What is a virtual agent?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">A virtual agent, also known as a chatbot or conversational agent, is a computer program that is designed to simulate conversation with human users, especially over the Internet. You can use virtual agents in a variety of settings, including customer service, e-commerce, education, and entertainment. Organisations often use them to provide information, answer questions, and perform tasks for users. Virtual agents can communicate with users through text, audio, or video. You can integrate virtual agents into a number of platforms:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>websites,<\/li>\n\n\n\n<li>mobile apps,<\/li>\n\n\n\n<li>messaging apps, <\/li>\n\n\n\n<li>voice assistants.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-the-main-advantages-of-the-servicenow-virtual-agent\">The main advantages of the ServiceNow Virtual Agent<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">There are several advantages to having a virtual agent for a company &#8211; here are our top 5:&nbsp;<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>Cost savings: <\/strong>Virtual agents can handle a large volume of interactions, which can significantly reduce the cost of customer service.<\/li>\n\n\n\n<li><strong>Increased efficiency: <\/strong>Virtual agents can operate 24\/7, which means they can provide assistance to customers at any time. This can improve the efficiency of customer service operations.<\/li>\n\n\n\n<li><strong>Improved customer experience:<\/strong> Virtual agents can provide quick and accurate responses to customer inquiries. This can improve the overall customer experience.<\/li>\n\n\n\n<li><strong>Scalability:<\/strong> Virtual agents can handle a large volume of interactions. They make it easier for companies to scale their customer service operations as needed.<\/li>\n\n\n\n<li><strong>Data collection:<\/strong> Virtual agents can collect data on customer interactions. This can be used to improve products and services and optimise the virtual agent&#8217;s performance.<\/li>\n<\/ol>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-a-key-to-the-successful-implementation-of-the-servicenow-virtual-agent\">A key to the successful implementation of the ServiceNow Virtual Agent<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">To succeed with a virtual agent from <a href=\"http:\/\/www.servicenow.com\" target=\"_blank\" rel=\"noreferrer noopener\">ServiceNow<\/a>, there are a few key considerations:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Clearly define the scope and goals of the virtual agent. It is important to have a clear understanding of what the virtual agent will be used for and what you hope to achieve with it.<\/li>\n\n\n\n<li>Design a user-friendly conversational flow. The virtual agent should be able to understand and respond to user inquiries in a natural and intuitive way.<\/li>\n\n\n\n<li>Use data and analytics to optimise the virtual agent&#8217;s performance. By analysing data on user interactions with the virtual agent, you can identify areas for improvement. You can then adjust its design and functionality.<\/li>\n\n\n\n<li>Continuously test and refine the virtual agent. It is important to regularly test the virtual agent. You should also gather feedback from users to ensure it is meeting their needs and expectations.<\/li>\n\n\n\n<li>Provide training and support for the virtual agent. It is important to ensure that users have the resources they need to effectively use the tool. This includes training materials &amp; support resources.<\/li>\n<\/ol>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-cover alignfull is-style-blur-image is-style-blur-image-less\" style=\"margin-top:0;margin-bottom:0;padding-top:0;padding-right:0;padding-bottom:0;padding-left:0\"><span aria-hidden=\"true\" class=\"wp-block-cover__background has-black-background-color has-background-dim-70 has-background-dim\"><\/span><img loading=\"lazy\" decoding=\"async\" width=\"1920\" height=\"1080\" src=\"https:\/\/devoteam.info\/wp-content\/uploads\/2024\/12\/How-to-succeed-with-ServiceNow-Virtual-Agent.png\" class=\"wp-block-cover__image-background wp-post-image\" alt=\"\" data-object-fit=\"cover\" srcset=\"https:\/\/devoteam.info\/wp-content\/uploads\/2024\/12\/How-to-succeed-with-ServiceNow-Virtual-Agent.png 1920w, https:\/\/devoteam.info\/wp-content\/uploads\/2024\/12\/How-to-succeed-with-ServiceNow-Virtual-Agent-300x169.png 300w, https:\/\/devoteam.info\/wp-content\/uploads\/2024\/12\/How-to-succeed-with-ServiceNow-Virtual-Agent-1024x576.png 1024w, https:\/\/devoteam.info\/wp-content\/uploads\/2024\/12\/How-to-succeed-with-ServiceNow-Virtual-Agent-768x432.png 768w, https:\/\/devoteam.info\/wp-content\/uploads\/2024\/12\/How-to-succeed-with-ServiceNow-Virtual-Agent-1536x864.png 1536w\" sizes=\"auto, (max-width: 1920px) 100vw, 1920px\" \/><div class=\"wp-block-cover__inner-container is-layout-flow wp-block-cover-is-layout-flow\">\n<div class=\"wp-block-group alignfull has-base-color has-text-color has-global-padding is-layout-constrained wp-container-core-group-is-layout-46b67d08 wp-block-group-is-layout-constrained\" style=\"margin-top:0px;margin-bottom:0px;padding-top:var(--wp--preset--spacing--xxx-large);padding-right:var(--wp--preset--spacing--medium);padding-bottom:var(--wp--preset--spacing--xxx-large);padding-left:var(--wp--preset--spacing--medium)\">\n<div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group has-global-padding is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-5f9de3d0 wp-block-group-is-layout-constrained\">\n<h2 class=\"wp-block-heading has-text-align-left has-secondary-font-family has-large-font-size\" id=\"h-webinar-on-demand-servicenow-itsm-pro-virtual-agent-the-asahi-experience\">Webinar On-Demand: ServiceNow ITSM Pro: Virtual Agent &#8211; the Asahi Experience<\/h2>\n<\/div>\n\n\n\n<p class=\"has-text-align-left has-main-accent-color has-text-color wp-block-paragraph\">Learn how\u00a0Asahi\u00a0used the Virtual Agent and get valuable insights on how to improve your support experience and increase the flexibility &amp; productivity of your employees.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-left is-layout-flex wp-container-core-buttons-is-layout-3c38c079 wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/devoteam.info\/webinar-on-demand\/servicenow-itsm-pro-virtual-agent-the-asahi-experience\/\">Watch here<\/a><\/div>\n\n\n\n<div class=\"wp-block-button is-style-outline-white-button\"><a class=\"wp-block-button__link has-base-color has-text-color has-background wp-element-button\" href=\"https:\/\/devoteam.info\/ch\/get-in-touch\/\" style=\"background-color:#64648254\">Get in touch<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>What is a virtual agent? A virtual agent, also known as a chatbot or conversational agent, is a computer program that is designed to simulate conversation with human users, especially over the Internet. You can use virtual agents in a variety of settings, including customer service, e-commerce, education, and entertainment. Organisations often use them to [&hellip;]<\/p>\n","protected":false},"featured_media":645350,"template":"","categories":[4722,4729],"tags":[4772,4773,4754,4755,5660,4757,4758,4759,4760,4761,4730,4778],"industry":[],"class_list":["post-645349","expert-view","type-expert-view","status-publish","has-post-thumbnail","hentry","category-servicenow-ch","category-technology-workflows-ch","tag-csm-ch","tag-customer-workflows-ch","tag-energy-and-utilities-ch","tag-financial-services-ch","tag-itsm-ch","tag-manufacturing-and-industrial-activities-ch","tag-n-platform-ch","tag-other-industries-ch","tag-public-sector-ch","tag-retail-ch","tag-servicenow-ch","tag-technology-workflows-ch"],"acf":[],"cards":"\n\t<div class=\"single-post-card\">\n\n\t\t<figure class=\"wp-block-post-featured-image\"><a href=\"https:\/\/devoteam.info\/ch\/expert-view\/how-to-succeed-with-servicenow-virtual-agent\/\" target=\"_self\" ><img width=\"1920\" height=\"1080\" src=\"https:\/\/devoteam.info\/wp-content\/uploads\/2024\/12\/How-to-succeed-with-ServiceNow-Virtual-Agent.png\" class=\"attachment-post-thumbnail size-post-thumbnail wp-post-image\" alt=\"How to succeed with ServiceNow Virtual Agent\" style=\"aspect-ratio:4\/3;width:100%;object-fit:cover;\" decoding=\"async\" loading=\"lazy\" srcset=\"https:\/\/devoteam.info\/wp-content\/uploads\/2024\/12\/How-to-succeed-with-ServiceNow-Virtual-Agent.png 1920w, https:\/\/devoteam.info\/wp-content\/uploads\/2024\/12\/How-to-succeed-with-ServiceNow-Virtual-Agent-300x169.png 300w, https:\/\/devoteam.info\/wp-content\/uploads\/2024\/12\/How-to-succeed-with-ServiceNow-Virtual-Agent-1024x576.png 1024w, https:\/\/devoteam.info\/wp-content\/uploads\/2024\/12\/How-to-succeed-with-ServiceNow-Virtual-Agent-768x432.png 768w, https:\/\/devoteam.info\/wp-content\/uploads\/2024\/12\/How-to-succeed-with-ServiceNow-Virtual-Agent-1536x864.png 1536w\" sizes=\"auto, (max-width: 1920px) 100vw, 1920px\" \/><\/a><\/figure>\n\n\t\t\n\t\t<div class=\"wp-block-group is-vertical is-layout-flex wp-container-core-group-is-layout-43282307 wp-block-group-is-layout-flex\">\n\t<p style=\"font-style:normal;font-weight:700\" class=\"has-link-color wp-elements-1 wp-block-lp-post-type has-text-color has-primary-color has-small-font-size\">Expert View<\/p>\n\n\t\t\n\t\t<h3 style=\"font-style:normal;font-weight:400\" class=\"wp-block-post-title has-base-font-size\"><a href=\"https:\/\/devoteam.info\/ch\/expert-view\/how-to-succeed-with-servicenow-virtual-agent\/\" target=\"_self\" >How to succeed with ServiceNow Virtual Agent<\/a><\/h3><\/div>\n\t\t\n\t<\/div>\n\n","yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.4 (Yoast SEO v28.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>How to succeed with ServiceNow Virtual Agent | Devoteam<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/devoteam.info\/ch\/expert-view\/how-to-succeed-with-servicenow-virtual-agent\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How to succeed with ServiceNow Virtual Agent\" \/>\n<meta property=\"og:description\" content=\"What is a virtual agent? A virtual agent, also known as a chatbot or conversational agent, is a computer program that is designed to simulate conversation with human users, especially over the Internet. You can use virtual agents in a variety of settings, including customer service, e-commerce, education, and entertainment. Organisations often use them to [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/devoteam.info\/ch\/expert-view\/how-to-succeed-with-servicenow-virtual-agent\/\" \/>\n<meta property=\"og:site_name\" content=\"Devoteam\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/devoteam.info\\\/ch\\\/expert-view\\\/how-to-succeed-with-servicenow-virtual-agent\\\/\",\"url\":\"https:\\\/\\\/devoteam.info\\\/ch\\\/expert-view\\\/how-to-succeed-with-servicenow-virtual-agent\\\/\",\"name\":\"How to succeed with ServiceNow Virtual Agent | Devoteam\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/devoteam.info\\\/ch\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/devoteam.info\\\/ch\\\/expert-view\\\/how-to-succeed-with-servicenow-virtual-agent\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/devoteam.info\\\/ch\\\/expert-view\\\/how-to-succeed-with-servicenow-virtual-agent\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/devoteam.info\\\/wp-content\\\/uploads\\\/2024\\\/12\\\/How-to-succeed-with-ServiceNow-Virtual-Agent.png\",\"datePublished\":\"2023-01-13T11:08:06+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/devoteam.info\\\/ch\\\/expert-view\\\/how-to-succeed-with-servicenow-virtual-agent\\\/#breadcrumb\"},\"inLanguage\":\"en-CH\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/devoteam.info\\\/ch\\\/expert-view\\\/how-to-succeed-with-servicenow-virtual-agent\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-CH\",\"@id\":\"https:\\\/\\\/devoteam.info\\\/ch\\\/expert-view\\\/how-to-succeed-with-servicenow-virtual-agent\\\/#primaryimage\",\"url\":\"https:\\\/\\\/devoteam.info\\\/wp-content\\\/uploads\\\/2024\\\/12\\\/How-to-succeed-with-ServiceNow-Virtual-Agent.png\",\"contentUrl\":\"https:\\\/\\\/devoteam.info\\\/wp-content\\\/uploads\\\/2024\\\/12\\\/How-to-succeed-with-ServiceNow-Virtual-Agent.png\",\"width\":1920,\"height\":1080},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/devoteam.info\\\/ch\\\/expert-view\\\/how-to-succeed-with-servicenow-virtual-agent\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/devoteam.info\\\/ch\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Expert View\",\"item\":\"https:\\\/\\\/devoteam.info\\\/ch\\\/expert-view\\\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"How to succeed with ServiceNow Virtual Agent\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/devoteam.info\\\/ch\\\/#website\",\"url\":\"https:\\\/\\\/devoteam.info\\\/ch\\\/\",\"name\":\"Devoteam\",\"description\":\"\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/devoteam.info\\\/ch\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-CH\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"How to succeed with ServiceNow Virtual Agent | Devoteam","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/devoteam.info\/ch\/expert-view\/how-to-succeed-with-servicenow-virtual-agent\/","og_locale":"en_US","og_type":"article","og_title":"How to succeed with ServiceNow Virtual Agent","og_description":"What is a virtual agent? A virtual agent, also known as a chatbot or conversational agent, is a computer program that is designed to simulate conversation with human users, especially over the Internet. You can use virtual agents in a variety of settings, including customer service, e-commerce, education, and entertainment. 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A virtual agent, also known as a chatbot or conversational agent, is a computer program that is designed to simulate conversation with human users, especially over the Internet. You can use virtual agents in a variety of settings, including customer service, e-commerce, education, and entertainment. Organisations often use them to&hellip;","_links":{"self":[{"href":"https:\/\/devoteam.info\/ch\/wp-json\/wp\/v2\/expert-view\/645349","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/devoteam.info\/ch\/wp-json\/wp\/v2\/expert-view"}],"about":[{"href":"https:\/\/devoteam.info\/ch\/wp-json\/wp\/v2\/types\/expert-view"}],"version-history":[{"count":0,"href":"https:\/\/devoteam.info\/ch\/wp-json\/wp\/v2\/expert-view\/645349\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/devoteam.info\/ch\/wp-json\/wp\/v2\/media\/645350"}],"wp:attachment":[{"href":"https:\/\/devoteam.info\/ch\/wp-json\/wp\/v2\/media?parent=645349"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/devoteam.info\/ch\/wp-json\/wp\/v2\/categories?post=645349"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/devoteam.info\/ch\/wp-json\/wp\/v2\/tags?post=645349"},{"taxonomy":"industry","embeddable":true,"href":"https:\/\/devoteam.info\/ch\/wp-json\/wp\/v2\/industry?post=645349"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}