![\"Harness](\"https:\/\/devoteam.info\/wp-content\/uploads\/2024\/12\/ux-and-ui.png\")
<\/a><\/figure>\n\n\t\t\n\t\tHow we help you become an expert<\/h2>\n\n\n\n
At Devoteam, we offer a workshop format where you can learn to improve and maintain your ServiceNow portal so that employees continue to experience it as user-friendly, trustworthy, and the natural choice.<\/p>\n\n\n\n
At the same time, you gain insight into how to maintain control as the portal continuously evolves with the organisation.<\/p>\n\n\n\n
At the workshop, we do a short joint analysis of your current practice. You can also choose to take the full self-evaluation in advance and let Devoteam have access to your ServiceNow instance for a more thorough analysis of your current level of user-friendliness.<\/p>\n\n\n\n
The workshop takes 5 hours including breaks and is facilitated by a UX specialist with several years of experience in ServiceNow.<\/p>\n\n\n\n
What you can expect from the workshop<\/h2>\n\n\n\n
We will review central UX practices, UX methods and specific ServiceNow tools that can support your practice. We will also start on what your future practice might look like. More specifically, you will get:<\/p>\n\n\n\n
- \n
- A review of the analysis and the most important learnings<\/li>\n\n\n\n
- Knowledge of specific tools that you have access to in your ServiceNow instance<\/li>\n\n\n\n
- An introduction to useful UX principles and UX methods<\/li>\n\n\n\n
- Tools to evaluate your own practice and focus on future governance<\/li>\n\n\n\n
- Insight into ServiceNow’s own UX recommendations and best practices.<\/li>\n<\/ul>\n\n\n\n
Who is the workshop relevant to?<\/h2>\n\n\n\n
This workshop is relevant for you and 2-4 of your colleagues who all have an active core function in the operation of your service portal. You are responsible for the user experience on your ServiceNow portal and for ensuring high user involvement. For example, you work with day-to-day operations and are responsible for organising and developing the portal’s content.<\/p>\n\n\n\n
The course is also relevant for you, who have overall responsibility and focus on the long-term strategy and ambitions on behalf of the portal.<\/p>\n\n\n\n
- \n
- Interested in learning more about the benefits of such a workshop for your organisation? Join our webinar on the 4th of June.<\/a><\/em><\/strong><\/li>\n\n\n\n
- Interested in a deep dive into this topic? Download our eBook: A guide to UI\/UX mastery<\/a><\/em><\/strong><\/li>\n\n\n\n
- Interested in learning more about an individual workshop for your organisation? Contact us!<\/a><\/em><\/strong><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"
The ultimate use case for a service portal is for employees to perceive it as the most natural place to serve themselves or get help, enabling them to quickly and easily resolve their issues. However, as content and needs evolve, the portal can, in practice, become a cluttered mess that employees find difficult to use. […]<\/p>\n","protected":false},"featured_media":645603,"template":"","categories":[4744,5112,4722],"tags":[4775,4773,4776,4754,4755,4757,4758,4759,4760,4761,4730,5696],"industry":[],"class_list":["post-645602","expert-view","type-expert-view","status-publish","has-post-thumbnail","hentry","category-customer-workflows-ch","category-employee-workflows-ch","category-servicenow-ch","tag-creator-workflows-ch","tag-customer-workflows-ch","tag-employee-workflows-ch","tag-energy-and-utilities-ch","tag-financial-services-ch","tag-manufacturing-and-industrial-activities-ch","tag-n-platform-ch","tag-other-industries-ch","tag-public-sector-ch","tag-retail-ch","tag-servicenow-ch","tag-ux-ch"],"acf":[],"cards":"\n\t
\n\n\t\t<\/a><\/figure>\n\n\t\t\n\t\t - Interested in a deep dive into this topic? Download our eBook: A guide to UI\/UX mastery<\/a><\/em><\/strong><\/li>\n\n\n\n
- Interested in learning more about the benefits of such a workshop for your organisation? Join our webinar on the 4th of June.<\/a><\/em><\/strong><\/li>\n\n\n\n