{"id":757195,"date":"2025-10-01T11:37:28","date_gmt":"2025-10-01T09:37:28","guid":{"rendered":"https:\/\/www.devoteam.com\/success-story\/transcom-genai-revolution-google-workspace\/"},"modified":"2025-10-01T11:37:28","modified_gmt":"2025-10-01T09:37:28","slug":"transcom-genai-revolution-google-workspace","status":"publish","type":"success-story","link":"https:\/\/devoteam.info\/ch\/success-story\/transcom-genai-revolution-google-workspace\/","title":{"rendered":"Transcom Transforms a 10-Year Partnership into a Gen AI Revolution, Slashing Sales Research Time by 70%"},"content":{"rendered":"\n<div class=\"wp-block-group alignfull feature-boxes has-base-background-color has-background has-global-padding is-layout-constrained wp-container-core-group-is-layout-033faf9f wp-block-group-is-layout-constrained\" style=\"margin-top:0px;padding-top:var(--wp--preset--spacing--small);padding-right:0;padding-bottom:var(--wp--preset--spacing--small);padding-left:0\">\n<div class=\"wp-block-group alignwide is-vertical is-layout-flex wp-container-core-group-is-layout-b99ecfb1 wp-block-group-is-layout-flex\">\n<h2 class=\"wp-block-heading has-text-align-left\">The snapshot<\/h2>\n\n\n\n<div class=\"wp-block-columns alignwide is-layout-flex wp-container-core-columns-is-layout-e3ca69fe wp-block-columns-is-layout-flex\" style=\"margin-top:0px;margin-bottom:0px\">\n<div class=\"wp-block-column is-style-column-box-shadow has-border-color has-base-background-color has-background is-layout-flow wp-container-core-column-is-layout-413fa631 wp-block-column-is-layout-flow\" style=\"border-color:#e3e3ea;border-width:1px;padding-top:var(--wp--preset--spacing--medium);padding-right:var(--wp--preset--spacing--medium);padding-bottom:var(--wp--preset--spacing--medium);padding-left:var(--wp--preset--spacing--medium)\">\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-container-core-group-is-layout-b56e0895 wp-block-group-is-layout-constrained\">\n<p class=\"has-primary-color has-text-color has-link-color has-xxx-large-font-size wp-elements-1 wp-block-paragraph\"><strong>1<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\" style=\"font-style:normal;font-weight:600\">The global BPO leader aimed to build upon its 10-year Google Workspace partnership to drive the next wave of innovation.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-style-column-box-shadow has-border-color has-base-background-color has-background is-layout-flow wp-container-core-column-is-layout-413fa631 wp-block-column-is-layout-flow\" style=\"border-color:#e3e3ea;border-width:1px;padding-top:var(--wp--preset--spacing--medium);padding-right:var(--wp--preset--spacing--medium);padding-bottom:var(--wp--preset--spacing--medium);padding-left:var(--wp--preset--spacing--medium)\">\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-container-core-group-is-layout-b56e0895 wp-block-group-is-layout-constrained\">\n<p class=\"has-primary-color has-text-color has-link-color has-xxx-large-font-size wp-elements-2 wp-block-paragraph\"><strong>2<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\" style=\"font-style:normal;font-weight:600\">They wanted to find a partner with elite Google expertise capable of co-piloting a human-centric Generative AI transformation.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-style-column-box-shadow has-border-color has-base-background-color has-background is-layout-flow wp-container-core-column-is-layout-413fa631 wp-block-column-is-layout-flow\" style=\"border-color:#e3e3ea;border-width:1px;padding-top:var(--wp--preset--spacing--medium);padding-right:var(--wp--preset--spacing--medium);padding-bottom:var(--wp--preset--spacing--medium);padding-left:var(--wp--preset--spacing--medium)\">\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-container-core-group-is-layout-b56e0895 wp-block-group-is-layout-constrained\">\n<p class=\"has-primary-color has-text-color has-link-color has-xxx-large-font-size wp-elements-3 wp-block-paragraph\"><strong>3<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\" style=\"font-style:normal;font-weight:600\">Together with Devoteam, Transcom democratised Gen AI by integrating its capabilities into tools employees already used daily.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\">As a global BPO leader serving the world&#8217;s most ambitious brands, Transcom manages over a million customer interactions daily<sup><\/sup><sup><\/sup><sup><\/sup><sup><\/sup>. For a decade, Google Workspace has been the key to their operations\u2014the &#8220;company card to unlock the doors&#8221;<sup><\/sup><sup><\/sup><sup><\/sup><sup><\/sup>. But to build the future of customer experience, Transcom needed more than a tool; they needed a partner to &#8220;co-parent innovation&#8221;<sup><\/sup><sup><\/sup>. By deepening their relationship with Devoteam, they harnessed the power of Generative AI, transforming internal processes and achieving unprecedented efficiency gains.<\/p>\n\n\n\n<div class=\"wp-block-group is-style-column-box-shadow has-gray-light-background-color has-background has-global-padding is-layout-constrained wp-container-core-group-is-layout-a9070b44 wp-block-group-is-layout-constrained\" style=\"border-radius:5px;padding-top:var(--wp--preset--spacing--large);padding-right:var(--wp--preset--spacing--large);padding-bottom:var(--wp--preset--spacing--large);padding-left:var(--wp--preset--spacing--large)\">\n<figure class=\"wp-block-image size-large is-resized wp-duotone-red-devoteam\"><img loading=\"lazy\" decoding=\"async\" width=\"24\" height=\"24\" src=\"https:\/\/devoteam.info\/wp-content\/uploads\/2024\/09\/citation-a-droite.svg\" alt=\"Quote\" class=\"wp-image-208\" style=\"width:28px;height:auto\"\/><\/figure>\n\n\n\n<p class=\"has-medium-small-font-size wp-block-paragraph\"><em>When you join a company, you get a card to open the doors. Google Workspace is that card for us<\/em><\/p>\n\n\n\n<hr class=\"wp-block-separator has-text-color has-gray-color has-alpha-channel-opacity has-gray-background-color has-background is-style-separator-dotted is-style-default\" style=\"margin-top:var(--wp--preset--spacing--medium);margin-bottom:var(--wp--preset--spacing--medium)\"\/>\n\n\n\n<div class=\"wp-block-group is-nowrap is-layout-flex wp-container-core-group-is-layout-fe6f0742 wp-block-group-is-layout-flex\">\n<div class=\"wp-block-group is-vertical is-layout-flex wp-container-core-group-is-layout-0f66ae2b wp-block-group-is-layout-flex\">\n<p class=\"wp-block-paragraph\" style=\"font-style:normal;font-weight:500\"><strong><strong>Sandra Kujund\u017ei\u0107 Dra\u0161kovi\u0107<\/strong><\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\" style=\"font-style:normal;font-weight:500\">Global CIO, Transcom<\/p>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n<\/div>\n<\/div>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"Transcom puts people at the heart of its AI strategy and improves customer interactions with Gemini\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/xLpFKRitCT0?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-the-challenge-finding-an-innovation-co-pilot-for-a-human-centric-ai-strategy\"><strong>The Challenge: Finding an Innovation Co-Pilot for a Human-Centric AI Strategy<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">With a powerful &#8220;hunger for innovation&#8221;<sup><\/sup>, Transcom\u2019s leadership saw the transformative potential of Generative AI. The primary challenge was finding a partner with elite expertise in both Google Workspace and Google Cloud<sup><\/sup><sup><\/sup>. This was &#8220;priority number one&#8221;<sup><\/sup>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Beyond technical skill, Transcom needed a partner who would collaborate on strategy and navigate the human element of transformation. A key objective was to assure employees that &#8220;AI is not here to replace them. AI is here to help them&#8221;. The vision was clear: a strategy that puts humans at the centre, democratizing AI to enhance, not replace, their team\u2019s capabilities.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-the-solution-democratizing-gen-ai-with-devoteam-s-expert-guidance\"><strong>The Solution: Democratizing Gen AI with Devoteam&#8217;s Expert Guidance<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">The partnership between Transcom, Devoteam, and Google formed a &#8220;perfect triangle&#8221; of trust and technology<sup><\/sup>. Devoteam was chosen for its deep, multi-regional competence <sup><\/sup>and its ability to provide the right skills to bridge the gap from legacy systems to a modern cloud vision<sup><\/sup>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The strategy was simple but powerful: bring AI to the user.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Seamless Integration:<\/strong> Devoteam helped implement Gemini for Google Workspace, embedding Gen AI capabilities directly into the tools employees use every day, such as email and Docs. This approach ensured the adoption journey was familiar and frictionless.<\/li>\n\n\n\n<li><strong>Human-Centric Adoption:<\/strong> The focus was on empowerment. Employees were encouraged to use Gen AI as an &#8220;inspiration, like validation of your thinking, like researching some of the knowledge&#8221;.<\/li>\n\n\n\n<li><strong>Targeted Use Cases:<\/strong> Devoteam helped identify and demonstrate value across the business. The sales team began using NotebookLM for new client research, while Gen AI-powered tools were introduced to train agents on voice interactions.<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-group is-style-column-box-shadow has-gray-light-background-color has-background has-global-padding is-layout-constrained wp-container-core-group-is-layout-a9070b44 wp-block-group-is-layout-constrained\" style=\"border-radius:5px;padding-top:var(--wp--preset--spacing--large);padding-right:var(--wp--preset--spacing--large);padding-bottom:var(--wp--preset--spacing--large);padding-left:var(--wp--preset--spacing--large)\">\n<figure class=\"wp-block-image size-large is-resized wp-duotone-red-devoteam\"><img loading=\"lazy\" decoding=\"async\" width=\"24\" height=\"24\" src=\"https:\/\/devoteam.info\/wp-content\/uploads\/2024\/09\/citation-a-droite.svg\" alt=\"Quote\" class=\"wp-image-208\" style=\"width:28px;height:auto\"\/><\/figure>\n\n\n\n<p class=\"has-medium-small-font-size wp-block-paragraph\">\u201cThe trust between Devoteam, Transcom and Google is a perfect triangle.\u201d<\/p>\n\n\n\n<hr class=\"wp-block-separator has-text-color has-gray-color has-alpha-channel-opacity has-gray-background-color has-background is-style-separator-dotted is-style-default\" style=\"margin-top:var(--wp--preset--spacing--medium);margin-bottom:var(--wp--preset--spacing--medium)\"\/>\n\n\n\n<div class=\"wp-block-group is-nowrap is-layout-flex wp-container-core-group-is-layout-fe6f0742 wp-block-group-is-layout-flex\">\n<div class=\"wp-block-group is-vertical is-layout-flex wp-container-core-group-is-layout-0f66ae2b wp-block-group-is-layout-flex\">\n<p class=\"wp-block-paragraph\" style=\"font-style:normal;font-weight:500\"><strong><strong><strong><strong>Sandra Kujund\u017ei\u0107 Dra\u0161kovi\u0107<\/strong><\/strong> <\/strong><br><\/strong>Global CIO, Transcom<\/p>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n<\/div>\n<\/div>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"From Legacy to Innovation: Transcom &amp; Devoteam\u2019s Game-Changing Google Journey\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/G8AP3ceaR8c?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-the-results-a-new-era-of-proficiency-and-efficiency\"><strong>The Results: A New Era of Proficiency and Efficiency<\/strong><\/h2>\n\n\n\n<div class=\"wp-block-group alignfull feature-boxes has-base-background-color has-background has-global-padding is-layout-constrained wp-container-core-group-is-layout-033faf9f wp-block-group-is-layout-constrained\" style=\"margin-top:0px;padding-top:var(--wp--preset--spacing--small);padding-right:0;padding-bottom:var(--wp--preset--spacing--small);padding-left:0\">\n<div class=\"wp-block-group alignwide is-vertical is-layout-flex wp-container-core-group-is-layout-b99ecfb1 wp-block-group-is-layout-flex\">\n<div class=\"wp-block-columns alignwide is-layout-flex wp-container-core-columns-is-layout-e3ca69fe wp-block-columns-is-layout-flex\" style=\"margin-top:0px;margin-bottom:0px\">\n<div class=\"wp-block-column is-style-column-box-shadow has-border-color has-base-background-color has-background is-layout-flow wp-container-core-column-is-layout-413fa631 wp-block-column-is-layout-flow\" style=\"border-color:#e3e3ea;border-width:1px;padding-top:var(--wp--preset--spacing--medium);padding-right:var(--wp--preset--spacing--medium);padding-bottom:var(--wp--preset--spacing--medium);padding-left:var(--wp--preset--spacing--medium)\">\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-container-core-group-is-layout-b56e0895 wp-block-group-is-layout-constrained\">\n<figure class=\"wp-block-image size-large is-resized is-style-default wp-duotone-red-devoteam\"><img decoding=\"async\" src=\"https:\/\/devoteam.info\/wp-content\/uploads\/2024\/09\/sliders-light.svg\" alt=\"\" class=\"wp-image-5413\" style=\"width:35px;height:auto\"\/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\" style=\"font-style:normal;font-weight:600\">Reduced the time required for new client analysis by 70%.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-style-column-box-shadow has-border-color has-base-background-color has-background is-layout-flow wp-container-core-column-is-layout-413fa631 wp-block-column-is-layout-flow\" style=\"border-color:#e3e3ea;border-width:1px;padding-top:var(--wp--preset--spacing--medium);padding-right:var(--wp--preset--spacing--medium);padding-bottom:var(--wp--preset--spacing--medium);padding-left:var(--wp--preset--spacing--medium)\">\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-container-core-group-is-layout-b56e0895 wp-block-group-is-layout-constrained\">\n<figure class=\"wp-block-image size-large is-resized is-style-default wp-duotone-red-devoteam\"><img decoding=\"async\" src=\"https:\/\/devoteam.info\/wp-content\/uploads\/2024\/09\/telescope-light.svg\" alt=\"\" class=\"wp-image-5404\" style=\"width:35px;height:auto\"\/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\" style=\"font-style:normal;font-weight:600\">Transformed and accelerated the employee training and learning processes.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-style-column-box-shadow has-border-color has-base-background-color has-background is-layout-flow wp-container-core-column-is-layout-413fa631 wp-block-column-is-layout-flow\" style=\"border-color:#e3e3ea;border-width:1px;padding-top:var(--wp--preset--spacing--medium);padding-right:var(--wp--preset--spacing--medium);padding-bottom:var(--wp--preset--spacing--medium);padding-left:var(--wp--preset--spacing--medium)\">\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-container-core-group-is-layout-b56e0895 wp-block-group-is-layout-constrained\">\n<figure class=\"wp-block-image size-large is-resized is-style-default wp-duotone-red-devoteam\"><img decoding=\"async\" src=\"https:\/\/devoteam.info\/wp-content\/uploads\/2024\/09\/screen-users-light.svg\" alt=\"\" class=\"wp-image-5445\" style=\"width:35px;height:auto\"\/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\" style=\"font-style:normal;font-weight:600\">Improved sales and bidding process with NotebookLM.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:0px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\">The implementation of Generative AI has been a transformational piece for Transcom, driving measurable results and fundamentally changing how teams work<sup><\/sup>.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>70% Reduction in Analytical Time:<\/strong> The process for researching new clients, which previously required extensive work from analysts, has been reduced by 70%.<\/li>\n\n\n\n<li><strong>Radically Faster Training:<\/strong> Transcom has &#8220;changed completely how our training process looks, and it&#8217;s much, much faster.&#8221;<\/li>\n\n\n\n<li><strong>Accelerated Proficiency:<\/strong> Employees can now speed up their proficiency on any given topic, allowing them to learn and master new information more effectively.<\/li>\n\n\n\n<li><strong>Enhanced Sales and Bidding:<\/strong> Using NotebookLM, the sales team can now learn everything about a new client quickly and easily before a meeting.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">With Devoteam&#8217;s ongoing partnership, Transcom is committed to maximising its Google investment and continuing to push the boundaries of what&#8217;s possible. Together, they are not just adapting to the future\u2014they are actively building customer experience 2.0 and transforming the customer service industry.<\/p>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-cover alignfull has-parallax\" style=\"margin-top:0;margin-bottom:0;padding-top:var(--wp--preset--spacing--xxx-large);padding-right:var(--wp--preset--spacing--large);padding-bottom:var(--wp--preset--spacing--xxx-large);padding-left:var(--wp--preset--spacing--large)\"><span aria-hidden=\"true\" class=\"wp-block-cover__background has-main-background-color has-background-dim-70 has-background-dim\"><\/span><div class=\"wp-block-cover__image-background wp-image-7229 has-parallax\" style=\"background-position:50% 50%;background-image:url(https:\/\/devoteam.info\/wp-content\/uploads\/2024\/05\/Surfer-001-copy.jpg)\"><\/div><div class=\"wp-block-cover__inner-container has-global-padding is-layout-constrained wp-container-core-cover-is-layout-ea3f966a wp-block-cover-is-layout-constrained\">\n<div class=\"wp-block-columns alignwide is-layout-flex wp-container-core-columns-is-layout-d064aeaa wp-block-columns-is-layout-flex\" style=\"border-style:none;border-width:0px\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:30%\">\n<h2 class=\"wp-block-heading\" id=\"h-your-success-starts-here\"><strong>Your Success Starts Here<\/strong><\/h2>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"border-left-color:var(--wp--preset--color--base);border-left-style:solid;border-left-width:2px;padding-right:var(--wp--preset--spacing--small);padding-left:var(--wp--preset--spacing--x-large);flex-basis:70%\">\n<div class=\"wp-block-group is-style-default has-global-padding is-layout-constrained wp-container-core-group-is-layout-9819b1f7 wp-block-group-is-layout-constrained\" style=\"padding-right:var(--wp--preset--spacing--x-small)\">\n<p class=\"has-medium-font-size wp-block-paragraph\">Partner with Devoteam to leverage award-winning tech expertise, agile execution, and a culture of continuous learning.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-fill\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/devoteam.info\/get-in-touch\/\">Get in touch<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>The snapshot 1 The global BPO leader aimed to build upon its 10-year Google Workspace partnership to drive the next wave of innovation. 2 They wanted to find a partner with elite Google expertise capable of co-piloting a human-centric Generative AI transformation. 3 Together with Devoteam, Transcom democratised Gen AI by integrating its capabilities into [&hellip;]<\/p>\n","protected":false},"featured_media":741279,"template":"","categories":[4721,4726,4727],"tags":[4767,4738],"industry":[],"class_list":["post-757195","success-story","type-success-story","status-publish","has-post-thumbnail","hentry","category-ai-ch","category-digital-workplace-ch","category-google-cloud-ch","tag-ai-ch","tag-google-cloud-ch"],"acf":[],"cards":"\n\t<div class=\"single-post-card\">\n\n\t\t<figure class=\"wp-block-post-featured-image\"><a href=\"https:\/\/devoteam.info\/ch\/success-story\/transcom-genai-revolution-google-workspace\/\" target=\"_self\" ><img width=\"793\" height=\"446\" src=\"https:\/\/devoteam.info\/wp-content\/uploads\/2025\/10\/next-gen-cx-two-transcom-employees-16-9.webp\" class=\"attachment-post-thumbnail size-post-thumbnail wp-post-image\" alt=\"Transcom Transforms a 10-Year Partnership into a Gen AI Revolution, Slashing Sales Research Time by 70%\" style=\"aspect-ratio:4\/3;width:100%;object-fit:cover;\" decoding=\"async\" loading=\"lazy\" srcset=\"https:\/\/devoteam.info\/wp-content\/uploads\/2025\/10\/next-gen-cx-two-transcom-employees-16-9.webp 793w, https:\/\/devoteam.info\/wp-content\/uploads\/2025\/10\/next-gen-cx-two-transcom-employees-16-9-300x169.webp 300w, https:\/\/devoteam.info\/wp-content\/uploads\/2025\/10\/next-gen-cx-two-transcom-employees-16-9-768x432.webp 768w\" sizes=\"auto, (max-width: 793px) 100vw, 793px\" \/><\/a><\/figure>\n\n\t\t\n\t\t<div class=\"wp-block-group is-vertical is-layout-flex wp-container-core-group-is-layout-43282307 wp-block-group-is-layout-flex\">\n\t<p style=\"font-style:normal;font-weight:700\" class=\"has-link-color wp-elements-7 wp-block-lp-post-type has-text-color has-primary-color has-small-font-size\">Success story<\/p>\n\n\t\t\n\t\t<h3 style=\"font-style:normal;font-weight:400\" class=\"wp-block-post-title has-base-font-size\"><a href=\"https:\/\/devoteam.info\/ch\/success-story\/transcom-genai-revolution-google-workspace\/\" target=\"_self\" >Transcom Transforms a 10-Year Partnership into a Gen AI Revolution, Slashing Sales Research Time by 70%<\/a><\/h3><\/div>\n\t\t\n\t<\/div>\n\n","yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.4 (Yoast SEO v28.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Transcom Transforms a 10-Year Partnership into a Gen AI Revolution, Slashing Sales Research Time by 70% | Devoteam<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/devoteam.info\/ch\/success-story\/transcom-genai-revolution-google-workspace\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Transcom Transforms a 10-Year Partnership into a Gen AI Revolution, Slashing Sales Research Time by 70%\" \/>\n<meta property=\"og:description\" content=\"The snapshot 1 The global BPO leader aimed to build upon its 10-year Google Workspace partnership to drive the next wave of innovation. 2 They wanted to find a partner with elite Google expertise capable of co-piloting a human-centric Generative AI transformation. 3 Together with Devoteam, Transcom democratised Gen AI by integrating its capabilities into [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/devoteam.info\/ch\/success-story\/transcom-genai-revolution-google-workspace\/\" \/>\n<meta property=\"og:site_name\" content=\"Devoteam\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" 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