{"id":645997,"date":"2021-11-16T16:18:28","date_gmt":"2021-11-16T15:18:28","guid":{"rendered":"https:\/\/www.devoteam.com\/webinar-on-demand\/major-case-management-the-key-to-proactive-customer-service\/"},"modified":"2025-07-17T09:46:17","modified_gmt":"2025-07-17T07:46:17","slug":"major-case-management-the-key-to-proactive-customer-service","status":"publish","type":"webinar-on-demand","link":"https:\/\/devoteam.info\/ch\/webinar-on-demand\/major-case-management-the-key-to-proactive-customer-service\/","title":{"rendered":"Major Case Management: the key to proactive customer service"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">What if we told you that you could detect issues before your customers do, and notify them in advance? That you could save a lot of time and energy, while at the same time giving your customers an overall better experience with your products? If this is something you only dreamed of, you could easily achieve this with the ServiceNow Customer Service Management solution &#8211; Major Case Management.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This application does wonders for external communication \u2013 it allows you to open up to your clients and be proactive, with the Major Case Management plugin giving you the decisive edge.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In our webinar, we will not just tell you why it\u2019s key for you to use <a href=\"https:\/\/www.servicenow.com\/products\/customer-service-management.html\" target=\"_blank\" rel=\"noreferrer noopener\">ServiceNow CSM<\/a> with this plugin \u2013 we will show you.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Major Case Management webinar agenda:<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>See why ServiceNow CSM is the right choice for you<\/li>\n\n\n\n<li>Discover how the plugin will help you<\/li>\n\n\n\n<li>Find new ways of giving your customers a better experience<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Do you have any further questions? <a href=\"https:\/\/nplatform.devoteam.com\/get-in-touch\/\">Get in touch<\/a> with our experts!<\/p>\n","protected":false},"excerpt":{"rendered":"<p>What if we told you that you could detect issues before your customers do, and notify them in advance? That you could save a lot of time and energy, while at the same time giving your customers an overall better experience with your products? If this is something you only dreamed of, you could easily [&hellip;]<\/p>\n","protected":false},"featured_media":0,"template":"","categories":[4744,4722],"tags":[4772,4773,4755,4757,4758,4759,4760,4761],"industry":[],"class_list":["post-645997","webinar-on-demand","type-webinar-on-demand","status-publish","hentry","category-customer-workflows-ch","category-servicenow-ch","tag-csm-ch","tag-customer-workflows-ch","tag-financial-services-ch","tag-manufacturing-and-industrial-activities-ch","tag-n-platform-ch","tag-other-industries-ch","tag-public-sector-ch","tag-retail-ch"],"acf":[],"cards":"\n\t<div class=\"single-post-card\">\n\n\t\t\n\n\t\t\n\t\t<div class=\"wp-block-group is-vertical is-layout-flex wp-container-core-group-is-layout-43282307 wp-block-group-is-layout-flex\">\n\t<p style=\"font-style:normal;font-weight:700\" class=\"has-link-color wp-elements-1 wp-block-lp-post-type has-text-color has-primary-color has-small-font-size\">Webinar on demand<\/p>\n\n\t\t\n\t\t<h3 style=\"font-style:normal;font-weight:400\" class=\"wp-block-post-title has-base-font-size\"><a href=\"https:\/\/devoteam.info\/ch\/webinar-on-demand\/major-case-management-the-key-to-proactive-customer-service\/\" target=\"_self\" >Major Case Management: the key to proactive customer service<\/a><\/h3><\/div>\n\t\t\n\t<\/div>\n\n","yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.4 (Yoast SEO v28.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Major Case Management: a key to proactive customer service | Devoteam<\/title>\n<meta name=\"description\" content=\"What if we told you that you could detect issues before your customers do, and notify them in advance with ServiceNow Major Case Management?\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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