{"id":643909,"date":"2021-04-27T08:22:33","date_gmt":"2021-04-27T06:22:33","guid":{"rendered":"https:\/\/www.devoteam.com\/whitepaper\/ai-technologies-are-revolutionising-customer-service-research-shows\/"},"modified":"2021-04-27T08:22:33","modified_gmt":"2021-04-27T07:22:33","slug":"ai-technologies-are-revolutionising-customer-service-research-shows","status":"publish","type":"whitepaper","link":"https:\/\/devoteam.info\/ch\/whitepaper\/ai-technologies-are-revolutionising-customer-service-research-shows\/","title":{"rendered":"AI technologies are revolutionising customer service, research shows"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Companies across Europe are deploying artificial intelligence (AI) technologies <a href=\"https:\/\/devoteam.info\/ch\/expert-view\/the-impact-of-ai-on-customer-service\/\" target=\"_blank\" rel=\"noreferrer noopener\">to revolutionise customer service<\/a> as more and more consumers show high acceptance of AI-driven experiences, reveals a new research report from <a href=\"https:\/\/devoteam.info\/partner\/servicenow\/\">ServiceNow<\/a> (NYSE: NOW) and Devoteam (DVTM.PA).<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">&nbsp;The report, \u201cThe AI revolution: creating a new customer service paradigm\u201d, explores how AI is driving a new revolution in service delivery, drawing on research* carried out with 770 IT professionals responsible for the customer service function in 10 European countries.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">It reveals that nearly a third (30%) of European organisations have introduced artificial intelligence (AI) technologies to customer service and 72 per cent of those are already seeing benefits that include freeing up agents\u2019 time, more efficient processing of high-volume tasks and providing always-on customer support.<\/p>\n\n\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/devoteam.info\/wp-content\/uploads\/2024\/09\/DEVOTEAM_WP_AI_and_CS_EN.jpg\" alt=\"\" class=\"wp-image-1556\"\/><\/figure>\n","protected":false},"excerpt":{"rendered":"<p>Companies in Europe are enhancing always-on, omnichannel customer service as more and more consumers embrace AI-driven experiences.<\/p>\n","protected":false},"featured_media":643910,"template":"","categories":[4895,4731],"tags":[],"industry":[],"class_list":["post-643909","whitepaper","type-whitepaper","status-publish","has-post-thumbnail","hentry","category-business-platforms-ch","category-cloud-native-architecture-ch"],"acf":[],"cards":"\n\t<div class=\"single-post-card\">\n\n\t\t<figure class=\"wp-block-post-featured-image\"><a href=\"https:\/\/devoteam.info\/ch\/whitepaper\/ai-technologies-are-revolutionising-customer-service-research-shows\/\" target=\"_self\" ><img width=\"1920\" height=\"1440\" src=\"https:\/\/devoteam.info\/wp-content\/uploads\/2024\/09\/AI-scaled-1.jpg\" class=\"attachment-post-thumbnail size-post-thumbnail wp-post-image\" alt=\"AI technologies are revolutionising customer service, research shows\" style=\"aspect-ratio:4\/3;width:100%;object-fit:cover;\" decoding=\"async\" loading=\"lazy\" srcset=\"https:\/\/devoteam.info\/wp-content\/uploads\/2024\/09\/AI-scaled-1.jpg 1920w, https:\/\/devoteam.info\/wp-content\/uploads\/2024\/09\/AI-scaled-1-300x225.jpg 300w, https:\/\/devoteam.info\/wp-content\/uploads\/2024\/09\/AI-scaled-1-1024x768.jpg 1024w, https:\/\/devoteam.info\/wp-content\/uploads\/2024\/09\/AI-scaled-1-768x576.jpg 768w, https:\/\/devoteam.info\/wp-content\/uploads\/2024\/09\/AI-scaled-1-1536x1152.jpg 1536w, https:\/\/devoteam.info\/wp-content\/uploads\/2024\/09\/AI-scaled-1-2048x1536.jpg 2048w\" sizes=\"auto, (max-width: 1920px) 100vw, 1920px\" \/><\/a><\/figure>\n\n\t\t\n\t\t<div class=\"wp-block-group is-vertical is-layout-flex wp-container-core-group-is-layout-43282307 wp-block-group-is-layout-flex\">\n\t<p style=\"font-style:normal;font-weight:700\" class=\"has-link-color wp-elements-1 wp-block-lp-post-type has-text-color has-primary-color has-small-font-size\">Whitepaper<\/p>\n\n\t\t\n\t\t<h3 style=\"font-style:normal;font-weight:400\" class=\"wp-block-post-title has-base-font-size\"><a href=\"https:\/\/devoteam.info\/ch\/whitepaper\/ai-technologies-are-revolutionising-customer-service-research-shows\/\" target=\"_self\" >AI technologies are revolutionising customer service, research shows<\/a><\/h3><\/div>\n\t\t\n\t<\/div>\n\n","yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.4 (Yoast SEO v28.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>AI technologies are revolutionising customer service, research shows | Devoteam<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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