{"id":644602,"date":"2021-06-17T12:29:00","date_gmt":"2021-06-17T10:29:00","guid":{"rendered":"https:\/\/www.devoteam.com\/expert-view\/servicenow-quebec-what-is-new-in-it-operations-management\/"},"modified":"2021-06-17T12:29:00","modified_gmt":"2021-06-17T10:29:00","slug":"servicenow-quebec-what-is-new-in-it-operations-management","status":"publish","type":"expert-view","link":"https:\/\/devoteam.info\/cz\/expert-view\/servicenow-quebec-what-is-new-in-it-operations-management\/","title":{"rendered":"ServiceNow Quebec: What is new in IT Operations Management"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">The Quebec release of <a href=\"http:\/\/www.servicenow.com\" target=\"_blank\" rel=\"noreferrer noopener\">ServiceNow<\/a> has been out for some time now and, as usual, it carries loads of new features and improvements. In this article, we will focus on the IT Operations Management suite of products, so that we can see how much further ServiceNow has taken the Operational Excellence topic.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Among the tons of various changes and additions to the features palette, these have caught our attention:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Health Log Analytics<\/li><li>Agent Client Collector for Visibility<\/li><\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Why just these two? Let\u2019s have a look.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Health Log Analytics<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">This is one of the first features of the recently acquired Israeli-based company Loom Systems. It brings the ability to further understand the background of a detected issue from text logs on a monitored machine. It collects log data, processes, deduplicates, enriches, and performs analysis by using Machine Learning and Artificial Intelligence capabilities to detect any anomalies in patterns of log data and presents them in the form of alerts to the event management operators.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">You might be asking yourself: \u201cHow do the logs make it to the cloud-operated ServiceNow instance?\u201d The answer is streaming, which is done by using one of the well-known push mechanisms like Rsyslog, Filebeat, Winlogbeat, Splunk; utilizing pure TCP, or from pull interfaces Elasticsearch, a leading analytics engine that you can nowadays find almost everywhere.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/devoteam.info\/wp-content\/uploads\/2024\/12\/0E9L9mdqFH30iH18ph9IF_MUFUmOV13Mzf8WZwHKZz7J5tuHD-u5jgnq_ciA7qhb7qkJlwaVMWrwGcTa8q3jzgnt0E9ip1Nh68M56fxVfHJe0Q8DU79DZlnWh-Ob5d_zpCOAM_3C.png\" alt=\"\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><em>Source: ServiceNow product documentation<\/em><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This is undoubtedly a unique and valuable problem-solving application, which will, in my view, be a great selling point of the ITOM Health suite.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Agent Client Collector for Visibility<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Or ACC-V, in short. What lies behind this complicated name?<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">ACC-V is not a part of the Quebec baseline release, since it is a Store application, but it is worth noting anyway. ServiceNow is releasing bits of their products through the Store more and more.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The Agent Client Collector framework has been available for some time already, specifically since the Paris release. The \u201cfor Visibility\u201d part of the name represents the fact that the framework can now be used for Discovery. Since ACC is an agent-based solution, it can now be used to run push-based Discovery on a target computer. It can collect basic asset inventory, information about storage and filesystems, network adapters and connectivity, installed software and running processes.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/devoteam.info\/wp-content\/uploads\/2024\/12\/MkZyesy2-IOPKQKHVkI3m82bMHtPy5JxTCOlgn6FvFk5ERSivBhkYryNpXp_SNcQEmp71EkFkmlnbtWh1WKGmQ-CjmWiNHGqJ8Hf1MH6puVrWWUlEDL0F2Xdm2NcEI2Hosfh_t45.png\" alt=\"\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><em>Source: ServiceNow product documentation<\/em><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">One of the greatest benefits is the simple fact that this solution is agent-based, putting an end to the common worries of company security teams about opening too many network ports for agentless Discovery (~140 ports as a starting point to allow for the scanning of all supported technologies). For ACC-V, only one generic firewall opening is needed to allow connectivity from any remote host to the given MID server and that\u2019s it.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">It is important to note, however, that ACC-V has to be understood as an alternative data source to pattern-based horizontal Discovery. Patterns that Discovery uses cannot be utilized with ACC-V, the agent runs its own scripts written in Ruby.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">What else?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Among the others, notable enhancements are:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Site Reliability Operations \u2013 an\u00a0improved Store application that visualizes Microservices-based applications by standard integration to their telemetry, increases the ability to fast detect and respond<\/li><li>Machine Learning for Service Mapping \u2013 well-known Predictive Intelligence, which is now \u201cin the service\u201d of Service Mapping to suggest network connectivity CI relationships<\/li><li>A multitude of newly added Discovery patterns<\/li><li>Various improvements in Cloud Management, including enhanced capabilities in service billing<\/li><\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">As with every release, ServiceNow demonstrates its commitment to keep its momentum and keep being the leader in \u201cX\u201c (whatever) Service Management, proving to its current and future customers that the ServiceNow platform is miles ahead of its competition.\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">There are a number of other vendors who can offer comparable products to ServiceNow goods. I might be repeating what our readers know about ServiceNow very well already, which is that the platform as well as the combination of products built upon it is a unique offering that is not comparable to anything other vendors are able to offer. Disagree? Let me know! I\u2019d like to learn more.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><em>Do you have any questions? Don\u2019t hesitate to&nbsp;<a href=\"https:\/\/nplatform.devoteam.com\/get-in-touch\/\" target=\"_blank\" rel=\"noreferrer noopener\">contact us<\/a>!<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>The Quebec release of ServiceNow has been out for some time now and, as usual, it carries loads of new features and improvements. In this article, we will focus on the IT Operations Management suite of products, so that we can see how much further ServiceNow has taken the Operational Excellence topic. Among the tons [&hellip;]<\/p>\n","protected":false},"featured_media":272818,"template":"","categories":[2364,2365],"tags":[3865,3310,2366,3866,2532,3867,2533,5670,2488,2369,2535],"industry":[],"class_list":["post-644602","expert-view","type-expert-view","status-publish","has-post-thumbnail","hentry","category-servicenow-cz","category-technology-workflows-cz","tag-energy-and-utilities-cz","tag-financial-services-cz","tag-itom-cz","tag-manufacturing-and-industrial-activities-cz","tag-n-platform-cz","tag-other-industries-cz","tag-public-sector-cz","tag-quebec-release-cz","tag-retail-cz","tag-servicenow-cz","tag-technology-workflows-cz"],"acf":[],"cards":"\n\t<div class=\"single-post-card\">\n\n\t\t<figure class=\"wp-block-post-featured-image\"><a href=\"https:\/\/devoteam.info\/cz\/expert-view\/servicenow-quebec-what-is-new-in-it-operations-management\/\" target=\"_self\" ><img width=\"2048\" height=\"1365\" src=\"https:\/\/devoteam.info\/wp-content\/uploads\/2024\/12\/marvin-meyer-SYTO3xs06fU-unsplash-2048x1365-1.jpeg\" class=\"attachment-post-thumbnail size-post-thumbnail wp-post-image\" alt=\"ServiceNow Quebec: What is new in IT Operations Management\" style=\"aspect-ratio:4\/3;width:100%;object-fit:cover;\" decoding=\"async\" loading=\"lazy\" srcset=\"https:\/\/devoteam.info\/wp-content\/uploads\/2024\/12\/marvin-meyer-SYTO3xs06fU-unsplash-2048x1365-1.jpeg 2048w, https:\/\/devoteam.info\/wp-content\/uploads\/2024\/12\/marvin-meyer-SYTO3xs06fU-unsplash-2048x1365-1-300x200.jpeg 300w, https:\/\/devoteam.info\/wp-content\/uploads\/2024\/12\/marvin-meyer-SYTO3xs06fU-unsplash-2048x1365-1-1024x683.jpeg 1024w, https:\/\/devoteam.info\/wp-content\/uploads\/2024\/12\/marvin-meyer-SYTO3xs06fU-unsplash-2048x1365-1-768x512.jpeg 768w, https:\/\/devoteam.info\/wp-content\/uploads\/2024\/12\/marvin-meyer-SYTO3xs06fU-unsplash-2048x1365-1-1536x1024.jpeg 1536w\" sizes=\"auto, (max-width: 2048px) 100vw, 2048px\" \/><\/a><\/figure>\n\n\t\t\n\t\t<div class=\"wp-block-group is-vertical is-layout-flex wp-container-core-group-is-layout-43282307 wp-block-group-is-layout-flex\">\n\t<p style=\"font-style:normal;font-weight:700\" class=\"has-link-color wp-elements-1 wp-block-lp-post-type has-text-color has-primary-color has-small-font-size\">Expert View<\/p>\n\n\t\t\n\t\t<h3 style=\"font-style:normal;font-weight:400\" class=\"wp-block-post-title has-base-font-size\"><a href=\"https:\/\/devoteam.info\/cz\/expert-view\/servicenow-quebec-what-is-new-in-it-operations-management\/\" target=\"_self\" >ServiceNow Quebec: What is new in IT Operations Management<\/a><\/h3><\/div>\n\t\t\n\t<\/div>\n\n","yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.4 (Yoast SEO v28.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>ServiceNow Quebec: What is new in IT Operations Management | Devoteam<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/devoteam.info\/cz\/expert-view\/servicenow-quebec-what-is-new-in-it-operations-management\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"ServiceNow Quebec: What is new in IT Operations Management\" \/>\n<meta property=\"og:description\" content=\"The Quebec release of ServiceNow has been out for some time now and, as usual, it carries loads of new features and improvements. 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In this article, we will focus on the IT Operations Management suite of products, so that we can see how much further ServiceNow has taken the Operational Excellence topic. Among the tons&hellip;","_links":{"self":[{"href":"https:\/\/devoteam.info\/cz\/wp-json\/wp\/v2\/expert-view\/644602","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/devoteam.info\/cz\/wp-json\/wp\/v2\/expert-view"}],"about":[{"href":"https:\/\/devoteam.info\/cz\/wp-json\/wp\/v2\/types\/expert-view"}],"version-history":[{"count":0,"href":"https:\/\/devoteam.info\/cz\/wp-json\/wp\/v2\/expert-view\/644602\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/devoteam.info\/cz\/wp-json\/wp\/v2\/media\/272818"}],"wp:attachment":[{"href":"https:\/\/devoteam.info\/cz\/wp-json\/wp\/v2\/media?parent=644602"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/devoteam.info\/cz\/wp-json\/wp\/v2\/categories?post=644602"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/devoteam.info\/cz\/wp-json\/wp\/v2\/tags?post=644602"},{"taxonomy":"industry","embeddable":true,"href":"https:\/\/devoteam.info\/cz\/wp-json\/wp\/v2\/industry?post=644602"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}