{"id":430794,"date":"2018-12-18T09:23:46","date_gmt":"2018-12-18T08:23:46","guid":{"rendered":"https:\/\/www.devoteam.com\/news-and-pr\/new-features-in-servicenow-london-release-straight-from-now-forum-in-london\/"},"modified":"2018-12-18T09:23:46","modified_gmt":"2018-12-18T08:23:46","slug":"new-features-in-servicenow-london-release-straight-from-now-forum-in-london","status":"publish","type":"news-and-pr","link":"https:\/\/devoteam.info\/cz\/news-and-pr\/new-features-in-servicenow-london-release-straight-from-now-forum-in-london\/","title":{"rendered":"New Features in ServiceNow London Release straight from Now Forum in London"},"content":{"rendered":"<h3><strong>Virtual Agent, IntegrationHub &amp; Flow Designer<\/strong><\/h3>\n<p><span style=\"font-weight: 400\">A couple of weeks ago, we attended the Now Forum conference in London. The first day was full of hands\u2011on workshops, which helped us level up our knowledge and crack the toughest developer challenges during the event.\u2028 The main event took place on the second day and offered many customized track presentations; so whether you worked in IT, security, HR, or customer service you could choose what you wanted to see.\u2028 We were most interested in presentations from ServiceNow and ServiceNow customers, who talked about their journey and challenges they had with implementing and using ServiceNow.\u2028\u2028<\/span><\/p>\n<h3><span style=\"font-weight: 400\">The key takeaways were:<\/span><\/h3>\n<ul>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">\u2028Deliver great employee &amp; customer experiences<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">\u2028Automate and integrate across the enterprise<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">\u2028Enhance everyday work with intelligence<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">\u2028Empower everyone to innovate<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400\">Now come the long-awaited ServiceNow features: <\/span><\/p>\n<h3><b>Virtual Agent<\/b><\/h3>\n<p><span style=\"font-weight: 400\">ServiceNow presented a brand new addition to the London release called Virtual Agent. It is a chatbot solution that allows us to build comprehensive conversation flows. Virtual Agent can do basically anything found in Service Catalog, from creating new requests, checking the progress of submitted incidents, browsing knowledge base, to redirecting to a real agent on the support queue.<\/span><\/p>\n<p><span style=\"font-weight: 400\">The real added value is the interface, which is very similar to the flow designer. This gives \u201cno-code\u201d users unlimited flexibility to create an entire topic flow using the interface without writing a single line of code.<\/span><\/p>\n<p><span style=\"font-weight: 400\">On the other hand, users skilled with ServiceNow javascript APIs have even more flexibility and are free to extend baseline activities.<\/span><\/p>\n<p><span style=\"font-weight: 400\">The Virtual Agent plugin is free of charge and can be activated on any instance under the standard licensing model.<\/span><\/p>\n<p><span style=\"font-weight: 400\">This approach continues with the current trend to make the user experience more smooth and keep complicated tasks in user-friendly and human-readable form. Users are guided through the whole process in the form of conversations as if they are in contact with a real agent.<\/span><\/p>\n<p><span style=\"font-weight: 400\">If users won\u2019t be able to submit the request in the pre-created flow, they can contact a real agent with two clicks. It is always clear to the users that they are chatting to a chatbot or a real agent.<\/span><\/p>\n<h3><b>Flow Designer<\/b><\/h3>\n<p><span style=\"font-weight: 400\">ServiceNow Flow Designer can be used by \u2018No codes\u2019 to create a human-readable codeless workflow to automate processes in the ServiceNow platform. You start a flow by triggering a condition, and the flow uses actions to manage records, ask for approvals, create tasks or send notifications. The flow uses variables to pass information between those actions. Actions can hide complex flows, scripts or integrations to make the flow more readable to a human eye. <\/span><span style=\"font-weight: 400\"><br \/>\n<\/span><span style=\"font-weight: 400\"><br \/>\n<\/span><span style=\"font-weight: 400\">Developers can add an application-specific logic to Flow Designer by installing spokes from the plugin list. Spokes for different applications such as ITSM, CSM or SecOps are scoped applications and can add flow templates, actions or action steps to Flow Designer. For example, the ITSM Spoke will extend Flow Designer to automate Incident, Change and Problems management processes. <\/span><\/p>\n<p><span style=\"font-weight: 400\">Flow Designer is the next generation of Workflow designers, which will be replaced over time. Workflows will continue to be supported and used for most use cases.<\/span><span style=\"font-weight: 400\"><br \/>\n<\/span><span style=\"font-weight: 400\"><br \/>\n<\/span><span style=\"font-weight: 400\">ServiceNow expects that customers will do new development in Flow Designer. Workflows will be used when advanced workflow features such as timers, loops or branching are needed.<\/span><\/p>\n<h3><b>IntegrationHub<\/b><\/h3>\n<p><span style=\"font-weight: 400\">ServiceNow knows the weakness in the integration part of the platform. They want to fill this gap with Flow Designer and IntegrationHub. <\/span><\/p>\n<p><span style=\"font-weight: 400\">IntegrationHub is a scoped application that extends Flow Designer to provide the integration link to third-party services. Using IntegrationHub, developers can create codeless actions using REST, PowerShell and scripts to build integration spokes. The IntegrationHub is packed with out-of-the-box spokes for collaboration services such us Slack or Microsoft Teams and to do eBonding with other ServiceNow instances. It is the first iteration of next-generation Orchestration. The solution was introduced to enable less technical developers to create calls to external systems and process flows to be more effective in delivering solutions to customers. \u00a0\u00a0<\/span><span style=\"font-weight: 400\"><br \/>\n<\/span><span style=\"font-weight: 400\"><br \/>\n<\/span><span style=\"font-weight: 400\">IntegrationHub will become the core tool for building process flows and integrations on the ServiceNow Platform. However, Orchastions and Workflows will still be used by the customers just as they were. Flow Designer &amp; IntegrationHub have still a long way to go to be as powerful as today\u2019s Workflow designer. <\/span><\/p>\n<h2><b>Sneak Peek at Madrid<\/b><\/h2>\n<p><span style=\"font-weight: 400\">In the Madrid release, we are looking at new mobile functionality, Mobile Studio, fully native, mobile-first experience. The users will be able to create apparitions using UI templates and use native applets provided out-of-the-box from ServiceNow. It is using a very simple and intuitive workspace. This is the IT of the future so it seems reasonable for ServiceNow to invests its effort in this part of the user experience.\u00a0<\/span><\/p>\n\n\n\t<div class=\"align wp-block-acf-lead-magnet\">\n\n\t\n\t\n<div class=\"wp-block-group is-nowrap is-layout-flex wp-container-core-group-is-layout-70787b68 wp-block-group-is-layout-flex\" style=\"border-top-color:var(--wp--preset--color--gray);border-top-width:1px;border-bottom-color:var(--wp--preset--color--gray);border-bottom-width:1px;margin-top:var(--wp--preset--spacing--x-large);margin-bottom:var(--wp--preset--spacing--x-large);padding-top:var(--wp--preset--spacing--large);padding-bottom:var(--wp--preset--spacing--large)\">\n<figure class=\"wp-block-image size-large has-custom-border\"><img decoding=\"async\" src=\"https:\/\/devo2024.local\/wp-content\/uploads\/2024\/09\/diego-jimenez-A-NVHPka9Rk-unsplash-scaled-1-1024x683.jpg\" alt=\"\" class=\"wp-image-37449\" style=\"border-top-right-radius:150px;border-bottom-right-radius:150px;aspect-ratio:3\/2;object-fit:cover\"\/><\/figure>\n\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-container-core-group-is-layout-2efe2b56 wp-block-group-is-layout-constrained\" style=\"padding-right:0;padding-left:0\"><p>u003ch2u003eu003cimg class=u0022alignnone size-full wp-image-11993u0022 src=u0022http:\/\/alps.devoteam.com\/wp-content\/uploads\/sites\/16\/2022\/07\/servicenow-logo-100-\u00d7-154-px.pngu0022 alt=u0022u0022 width=u0022200u0022 height=u002250u0022 \/u003eu003c\/h2u003ernu003ch2 class=u0022header-titleu0022u003eu003cstrongu003eCertified ServiceNow Expertsu003c\/strongu003e\u00a0at your serviceu003c\/h2u003ernServiceNow can empower your employees and clients with digitalized workflows, and Devoteam, as the #1 preferred Partner in the EMEA, is eager and ready to help make your digital transformation journey a success. u003cstrongu003eReady to see what we can bring to the table?u003c\/strongu003e<\/p>\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" target=\"_blank\" href=\"https:\/\/alps.devoteam.com\/our-servicenow-services\/\">View our Service Catalogue<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\t\n\t<\/div>\n\n","protected":false},"excerpt":{"rendered":"<p>Virtual Agent, IntegrationHub &amp; Flow Designer A couple of weeks ago, we attended the Now Forum conference in London. The first day was full of hands\u2011on workshops, which helped us level up our knowledge and crack the toughest developer challenges during the event.\u2028 The main event took place on the second day and offered many [&hellip;]<\/p>\n","protected":false},"featured_media":430795,"template":"","categories":[],"tags":[772],"industry":[],"class_list":["post-430794","news-and-pr","type-news-and-pr","status-publish","has-post-thumbnail","hentry","tag-servicenow"],"acf":[],"cards":"\n\t<div class=\"single-post-card\">\n\n\t\t<figure class=\"wp-block-post-featured-image\"><a href=\"https:\/\/devoteam.info\/cz\/news-and-pr\/new-features-in-servicenow-london-release-straight-from-now-forum-in-london\/\" target=\"_self\" ><img width=\"150\" height=\"150\" src=\"https:\/\/devoteam.info\/wp-content\/uploads\/2024\/12\/0-e1545054119563-tt-width-150-height-150-fill-0-crop-0-bgcolor-eeeeee-except_gif-1.jpeg\" class=\"attachment-post-thumbnail size-post-thumbnail wp-post-image\" alt=\"New Features in ServiceNow London Release straight from Now Forum in London\" style=\"aspect-ratio:4\/3;width:100%;object-fit:cover;\" decoding=\"async\" loading=\"lazy\" \/><\/a><\/figure>\n\n\t\t\n\t\t<div class=\"wp-block-group is-vertical is-layout-flex wp-container-core-group-is-layout-43282307 wp-block-group-is-layout-flex\">\n\t<p style=\"font-style:normal;font-weight:700\" class=\"has-link-color wp-elements-1 wp-block-lp-post-type has-text-color has-primary-color has-small-font-size\">News<\/p>\n\n\t\t\n\t\t<h3 style=\"font-style:normal;font-weight:400\" class=\"wp-block-post-title has-base-font-size\"><a href=\"https:\/\/devoteam.info\/cz\/news-and-pr\/new-features-in-servicenow-london-release-straight-from-now-forum-in-london\/\" target=\"_self\" >New Features in ServiceNow London Release straight from Now Forum in London<\/a><\/h3><\/div>\n\t\t\n\t<\/div>\n\n","yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.4 (Yoast SEO v28.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>New Features in ServiceNow London Release straight from Now Forum in London | Devoteam<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/devoteam.info\/cz\/news-and-pr\/new-features-in-servicenow-london-release-straight-from-now-forum-in-london\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"New Features in ServiceNow London Release straight from Now Forum in London\" \/>\n<meta property=\"og:description\" content=\"Virtual Agent, IntegrationHub &amp; Flow Designer A couple of weeks ago, we attended the Now Forum conference in London. 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