{"id":493755,"date":"2024-07-03T06:15:14","date_gmt":"2024-07-03T04:15:14","guid":{"rendered":"https:\/\/www.devoteam.com\/success-story\/adoption-and-change-management-of-copilot-for-m365-at-cellnex\/"},"modified":"2025-05-19T16:51:43","modified_gmt":"2025-05-19T14:51:43","slug":"adoption-and-change-management-of-copilot-for-m365-at-cellnex","status":"publish","type":"success-story","link":"https:\/\/devoteam.info\/cz\/success-story\/adoption-and-change-management-of-copilot-for-m365-at-cellnex\/","title":{"rendered":"Adoption and Change Management for Microsoft 365 Copilot at Cellnex"},"content":{"rendered":"\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"\ud83d\udce2 Devoteam Cellnex  | Caso de \u00e9xito\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/1jCyR1Oc2qc?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<h3 class=\"wp-block-heading has-text-color has-link-color wp-elements-1\" id=\"h-the-client-and-its-context\" style=\"color:#f8485e\"><strong>The Client and its Context<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Cellnex is a European operator of wireless telecommunications infrastructure that facilitates connectivity for people and regions, driving digitalisation across Europe. It was founded in 2015 as a result of the spin-off of the telecommunications division of the Abertis Group, at which point it went public as an independent company under the name Cellnex Telecom.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">With its headquarters in Spain, Cellnex has grown to operate in a total of 12 European countries, aiming to establish a pan-European telecommunications infrastructure platform. It offers its clients a range of solutions and technologies designed to ensure reliable and high-quality conditions for the wireless transmission of content, whether voice, data, or audiovisual content.<\/p>\n\n\n\n<h3 class=\"wp-block-heading has-text-color has-link-color wp-elements-2\" id=\"h-the-challenge\" style=\"color:#f8485e\"><strong>The Challenge<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">In 2024, Cellnex conveyed to Devoteam the need to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Facilitate a smooth and effective transition to Microsoft 365 Copilot.<\/li>\n\n\n\n<li>Support users throughout the process to ensure the success of the change.<\/li>\n\n\n\n<li>Maximise user satisfaction when using the tool.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading has-text-color has-link-color wp-elements-3\" id=\"h-the-solution\" style=\"color:#f8485e\"><strong>The Solution<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">First, we prepared the organisation to ensure that they technically met all the necessary requirements before starting the pilot.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">To achieve these objectives, we designed a Copilot Adoption and Change Management Plan, which also included a tailor-made communication plan for the organisation. Training materials and resources were created and provided to users to support a smooth adoption of Copilot.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Once the pilot programme was launched, continuous support and guidance were offered to all participants, ensuring that the adoption of the new tool was progressive and user-friendly.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Finally, all usage and performance data of Copilot within the organisation were evaluated and measured to verify whether the objectives set at the beginning of the project had been achieved.<\/p>\n\n\n\n<h3 class=\"wp-block-heading has-text-color has-link-color wp-elements-4\" id=\"h-key-results-and-benefits-for-the-client\" style=\"color:#f8485e\"><strong>Key Results and Benefits for the Client<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Cellnex users concluded the pilot by recognising the great potential of the Copilot tool.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Data shows that they have become more productive; not only that, but the quality of work has also increased, achieving good results with less effort. This leads to faster and more effective work.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We have achieved high satisfaction with the tool at Cellnex, demonstrating that the adoption process was carried out effectively.<\/p>\n\n\n\n<div class=\"wp-block-cover alignfull is-style-blur-image is-style-blur-image-less\" style=\"margin-top:0;margin-bottom:0;padding-top:0;padding-right:0;padding-bottom:0;padding-left:0\"><span aria-hidden=\"true\" class=\"wp-block-cover__background has-black-background-color has-background-dim-70 has-background-dim\"><\/span><img loading=\"lazy\" decoding=\"async\" width=\"1296\" height=\"864\" src=\"https:\/\/devoteam.info\/wp-content\/uploads\/2024\/12\/GettyImages-1471943442-1-1296x864-1.jpg\" class=\"wp-block-cover__image-background wp-post-image\" alt=\"\" data-object-fit=\"cover\" srcset=\"https:\/\/devoteam.info\/wp-content\/uploads\/2024\/12\/GettyImages-1471943442-1-1296x864-1.jpg 1296w, https:\/\/devoteam.info\/wp-content\/uploads\/2024\/12\/GettyImages-1471943442-1-1296x864-1-300x200.jpg 300w, https:\/\/devoteam.info\/wp-content\/uploads\/2024\/12\/GettyImages-1471943442-1-1296x864-1-1024x683.jpg 1024w, https:\/\/devoteam.info\/wp-content\/uploads\/2024\/12\/GettyImages-1471943442-1-1296x864-1-768x512.jpg 768w\" sizes=\"auto, (max-width: 1296px) 100vw, 1296px\" \/><div class=\"wp-block-cover__inner-container is-layout-flow wp-block-cover-is-layout-flow\">\n<div class=\"wp-block-group alignfull has-base-color has-text-color has-global-padding is-layout-constrained wp-container-core-group-is-layout-46b67d08 wp-block-group-is-layout-constrained\" style=\"margin-top:0px;margin-bottom:0px;padding-top:var(--wp--preset--spacing--xxx-large);padding-right:var(--wp--preset--spacing--medium);padding-bottom:var(--wp--preset--spacing--xxx-large);padding-left:var(--wp--preset--spacing--medium)\">\n<div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group has-global-padding is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-5f9de3d0 wp-block-group-is-layout-constrained\">\n<h2 class=\"wp-block-heading has-text-align-left has-secondary-font-family has-large-font-size\" id=\"h-devoteam-helps-you-lead-the-gen-ai-revolution\">Devoteam helps you lead the (gen)AI revolution<\/h2>\n<\/div>\n\n\n\n<p class=\"has-text-align-left has-main-accent-color has-text-color wp-block-paragraph\">Cellnex\u2019s journey does not end here. After successfully completing the pilot project for the adoption of Microsoft 365 Copilot, we are extending our service to provide continuous support to further advance the implementation and optimisation of Microsoft solutions. This support aims to ensure that Cellnex derives the maximum benefit from its investment in Microsoft 365 Copilot, leveraging the full potential of the platform to enhance productivity, collaboration, and security within the organisation.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-left is-layout-flex wp-container-core-buttons-is-layout-3c38c079 wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/devoteam.info\/services\/ai-ml\/\">Begin your AI Journey<\/a><\/div>\n\n\n\n<div class=\"wp-block-button is-style-outline-white-button\"><a class=\"wp-block-button__link has-base-color has-text-color has-background wp-element-button\" href=\"https:\/\/devoteam.info\/success-story\/?category_name=ai\" style=\"background-color:#64648254\">AI References<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>The Client and its Context Cellnex is a European operator of wireless telecommunications infrastructure that facilitates connectivity for people and regions, driving digitalisation across Europe. It was founded in 2015 as a result of the spin-off of the telecommunications division of the Abertis Group, at which point it went public as an independent company under [&hellip;]<\/p>\n","protected":false},"featured_media":372418,"template":"","categories":[2333],"tags":[2724,2725,2727],"industry":[1818],"class_list":["post-493755","success-story","type-success-story","status-publish","has-post-thumbnail","hentry","category-microsoft-cz","tag-copilot-cz","tag-microsoft-cz","tag-microsoft-365-cz","industry-servicios-profesionales-es"],"acf":[],"cards":"\n\t<div class=\"single-post-card\">\n\n\t\t<figure class=\"wp-block-post-featured-image\"><a href=\"https:\/\/devoteam.info\/cz\/success-story\/adoption-and-change-management-of-copilot-for-m365-at-cellnex\/\" target=\"_self\" ><img width=\"1296\" height=\"864\" src=\"https:\/\/devoteam.info\/wp-content\/uploads\/2024\/12\/GettyImages-1471943442-1-1296x864-1.jpg\" class=\"attachment-post-thumbnail size-post-thumbnail wp-post-image\" alt=\"Adoption and Change Management for Microsoft 365 Copilot at Cellnex\" style=\"aspect-ratio:4\/3;width:100%;object-fit:cover;\" decoding=\"async\" loading=\"lazy\" srcset=\"https:\/\/devoteam.info\/wp-content\/uploads\/2024\/12\/GettyImages-1471943442-1-1296x864-1.jpg 1296w, https:\/\/devoteam.info\/wp-content\/uploads\/2024\/12\/GettyImages-1471943442-1-1296x864-1-300x200.jpg 300w, https:\/\/devoteam.info\/wp-content\/uploads\/2024\/12\/GettyImages-1471943442-1-1296x864-1-1024x683.jpg 1024w, https:\/\/devoteam.info\/wp-content\/uploads\/2024\/12\/GettyImages-1471943442-1-1296x864-1-768x512.jpg 768w\" sizes=\"auto, (max-width: 1296px) 100vw, 1296px\" \/><\/a><\/figure>\n\n\t\t\n\t\t<div class=\"wp-block-group is-vertical is-layout-flex wp-container-core-group-is-layout-43282307 wp-block-group-is-layout-flex\">\n\t<p style=\"font-style:normal;font-weight:700\" class=\"has-link-color wp-elements-9 wp-block-lp-post-type has-text-color has-primary-color has-small-font-size\">Success story<\/p>\n\n\t\t\n\t\t<h3 style=\"font-style:normal;font-weight:400\" class=\"wp-block-post-title has-base-font-size\"><a href=\"https:\/\/devoteam.info\/cz\/success-story\/adoption-and-change-management-of-copilot-for-m365-at-cellnex\/\" target=\"_self\" >Adoption and Change Management for Microsoft 365 Copilot at Cellnex<\/a><\/h3><\/div>\n\t\t\n\t<\/div>\n\n","yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.4 (Yoast SEO v28.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Adoption and Change Management for Microsoft 365 Copilot at Cellnex | Devoteam<\/title>\n<meta name=\"description\" content=\"Cellnex adopts Microsoft 365 Copilot, optimizing connectivity and productivity in Europe with a smooth transition and user satisfaction.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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Client and its Context Cellnex is a European operator of wireless telecommunications infrastructure that facilitates connectivity for people and regions, driving digitalisation across Europe. It was founded in 2015 as a result of the spin-off of the telecommunications division of the Abertis Group, at which point it went public as an independent company under&hellip;","_links":{"self":[{"href":"https:\/\/devoteam.info\/cz\/wp-json\/wp\/v2\/success-story\/493755","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/devoteam.info\/cz\/wp-json\/wp\/v2\/success-story"}],"about":[{"href":"https:\/\/devoteam.info\/cz\/wp-json\/wp\/v2\/types\/success-story"}],"version-history":[{"count":0,"href":"https:\/\/devoteam.info\/cz\/wp-json\/wp\/v2\/success-story\/493755\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/devoteam.info\/cz\/wp-json\/wp\/v2\/media\/372418"}],"wp:attachment":[{"href":"https:\/\/devoteam.info\/cz\/wp-json\/wp\/v2\/media?parent=493755"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/devoteam.info\/cz\/wp-json\/wp\/v2\/categories?post=493755"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/devoteam.info\/cz\/wp-json\/wp\/v2\/tags?post=493755"},{"taxonomy":"industry","embeddable":true,"href":"https:\/\/devoteam.info\/cz\/wp-json\/wp\/v2\/industry?post=493755"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}