{"id":548993,"date":"2025-02-27T10:08:19","date_gmt":"2025-02-27T09:08:19","guid":{"rendered":"https:\/\/www.devoteam.com\/success-story\/ocado-retails-remarkable-google-ai-adoption-journey\/"},"modified":"2026-01-08T11:41:02","modified_gmt":"2026-01-08T10:41:02","slug":"ocado-retails-remarkable-google-ai-adoption-journey","status":"publish","type":"success-story","link":"https:\/\/devoteam.info\/cz\/success-story\/ocado-retails-remarkable-google-ai-adoption-journey\/","title":{"rendered":"Ocado Retail\u2019s Remarkable Google AI Adoption Journey"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-about-ocado-retail\"><strong>About Ocado Retail<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><strong><a href=\"https:\/\/ocadoretail.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">Ocado Retail<\/a> <\/strong>is a major <strong>British online grocery retailer<\/strong>, serving over <strong>one million active customers<\/strong> across the UK. The company is known for its <strong>innovative approach<\/strong> to retail, having developed the <strong>first grocery shopping app in 2010<\/strong>. They continuously use new technologies to offer the best possible customer experience.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-the-challenge\"><strong>The Challenge<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Ocado Retail needed a clear, effective strategy to <strong>integrate advanced generative AI<\/strong> capabilities (evolving from Duet AI to Google Workspace with Gemini) into their employees\u2019 workflows to boost operational efficiency across the whole business.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>The Goal<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">The central objective was to empower employees to leverage <strong>Generative AI<\/strong> (Google Workspace with Gemini) within their daily routine to drive <strong>operational efficiency<\/strong> and deliver greater customer value.<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"Ocado Retail\u2019s Remarkable Google AI Adoption Journey\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/0R6jr9uP_6c?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-the-solution\"><strong>The Solution<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Devoteam partnered with Ocado Retail to ensure the seamless adoption of <strong>Google Workspace with Gemini<\/strong>. Ocado Retail was one of the first companies to trial Google Workspace with Gemini (then known as Duet AI), starting with a <strong>50-employee Proof of Concept (PoC)<\/strong> and expanding to over<strong> 200 employees. <\/strong>Additionally, Devoteam designed and implemented a robust <strong>six-week adoption programme<\/strong> to guarantee high user engagement and rapid value delivery.<\/p>\n\n\n\n<div class=\"wp-block-group is-style-column-box-shadow has-gray-light-background-color has-background has-global-padding is-layout-constrained wp-container-core-group-is-layout-a9070b44 wp-block-group-is-layout-constrained\" style=\"border-radius:5px;padding-top:var(--wp--preset--spacing--large);padding-right:var(--wp--preset--spacing--large);padding-bottom:var(--wp--preset--spacing--large);padding-left:var(--wp--preset--spacing--large)\">\n<figure class=\"wp-block-image size-large is-resized wp-duotone-red-devoteam\"><img loading=\"lazy\" decoding=\"async\" width=\"24\" height=\"24\" src=\"https:\/\/devoteam.info\/wp-content\/uploads\/2024\/09\/citation-a-droite.svg\" alt=\"Quote\" class=\"wp-image-208\" style=\"width:28px;height:auto\"\/><\/figure>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\">When our Gen AI specialisation partner Devoteam showcased the extensive capabilities of Google AI and how it could boost productivity, it was an obvious choice for us to select this tool.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-text-color has-gray-color has-alpha-channel-opacity has-gray-background-color has-background is-style-separator-dotted is-style-default\" style=\"margin-top:var(--wp--preset--spacing--medium);margin-bottom:var(--wp--preset--spacing--medium)\"\/>\n\n\n\n<div class=\"wp-block-group is-nowrap is-layout-flex wp-container-core-group-is-layout-fe6f0742 wp-block-group-is-layout-flex\">\n<figure class=\"wp-block-image size-full is-resized is-style-rounded-full is-style-rounded\"><img loading=\"lazy\" decoding=\"async\" width=\"427\" height=\"427\" src=\"https:\/\/devoteam.info\/wp-content\/uploads\/2025\/02\/1671036167369.jpg\" alt=\"\" class=\"wp-image-522979\" style=\"aspect-ratio:1;width:67px;height:auto\" srcset=\"https:\/\/devoteam.info\/wp-content\/uploads\/2025\/02\/1671036167369.jpg 427w, https:\/\/devoteam.info\/wp-content\/uploads\/2025\/02\/1671036167369-300x300.jpg 300w, https:\/\/devoteam.info\/wp-content\/uploads\/2025\/02\/1671036167369-150x150.jpg 150w\" sizes=\"auto, (max-width: 427px) 100vw, 427px\" \/><\/figure>\n\n\n\n<div class=\"wp-block-group is-vertical is-layout-flex wp-container-core-group-is-layout-0f66ae2b wp-block-group-is-layout-flex\">\n<p class=\"wp-block-paragraph\" style=\"font-style:normal;font-weight:500\"><strong>Kieren Johnson,<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\" style=\"font-style:normal;font-weight:500\">Head of IT, Ocado Retail<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>The Methodology<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Devoteam implemented a robust, user-centric approach focused on maximising engagement and rapid value delivery:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>AI Pilot and Expansion:<\/strong> The journey started with an initial PoC of 50 employees using Google AI, which quickly expanded to 200 employees with the release of Gemini for Google Workspace.<\/li>\n\n\n\n<li><strong>One Team Approach:<\/strong> Devoteam and Ocado Retail became <strong>&#8220;one team&#8221;,<\/strong> with Devoteam\u2019s willingness to connect and engage directly with end users.<\/li>\n<\/ol>\n\n\n\n<div class=\"wp-block-group is-style-column-box-shadow has-gray-light-background-color has-background has-global-padding is-layout-constrained wp-container-core-group-is-layout-a9070b44 wp-block-group-is-layout-constrained\" style=\"border-radius:5px;padding-top:var(--wp--preset--spacing--large);padding-right:var(--wp--preset--spacing--large);padding-bottom:var(--wp--preset--spacing--large);padding-left:var(--wp--preset--spacing--large)\">\n<figure class=\"wp-block-image size-large is-resized wp-duotone-red-devoteam\"><img loading=\"lazy\" decoding=\"async\" width=\"24\" height=\"24\" src=\"https:\/\/devoteam.info\/wp-content\/uploads\/2024\/09\/citation-a-droite.svg\" alt=\"Quote\" class=\"wp-image-208\" style=\"width:28px;height:auto\"\/><\/figure>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\">Devoteam&#8217;s willingness to connect and engage directly with our employees, coupled with their abundant experience and precise knowledge of Google AI, is a major reason behind Ocado Retail&#8217;s remarkable success in the adoption.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-text-color has-gray-color has-alpha-channel-opacity has-gray-background-color has-background is-style-separator-dotted is-style-default\" style=\"margin-top:var(--wp--preset--spacing--medium);margin-bottom:var(--wp--preset--spacing--medium)\"\/>\n\n\n\n<div class=\"wp-block-group is-nowrap is-layout-flex wp-container-core-group-is-layout-fe6f0742 wp-block-group-is-layout-flex\">\n<figure class=\"wp-block-image size-full is-resized is-style-rounded-full is-style-rounded\"><img loading=\"lazy\" decoding=\"async\" width=\"427\" height=\"427\" src=\"https:\/\/devoteam.info\/wp-content\/uploads\/2025\/02\/1671036167369.jpg\" alt=\"\" class=\"wp-image-522979\" style=\"aspect-ratio:1;width:67px;height:auto\" srcset=\"https:\/\/devoteam.info\/wp-content\/uploads\/2025\/02\/1671036167369.jpg 427w, https:\/\/devoteam.info\/wp-content\/uploads\/2025\/02\/1671036167369-300x300.jpg 300w, https:\/\/devoteam.info\/wp-content\/uploads\/2025\/02\/1671036167369-150x150.jpg 150w\" sizes=\"auto, (max-width: 427px) 100vw, 427px\" \/><\/figure>\n\n\n\n<div class=\"wp-block-group is-vertical is-layout-flex wp-container-core-group-is-layout-0f66ae2b wp-block-group-is-layout-flex\">\n<p class=\"wp-block-paragraph\" style=\"font-style:normal;font-weight:500\"><strong>Kieren Johnson,<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\" style=\"font-style:normal;font-weight:500\">Head of IT, Ocado Retail<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-the-result\"><strong>The Result<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">The solution transformed workflows by delivering measurable, quantifiable gains in productivity across the organisation. The Generative AI journey resulted in <strong><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-primary-color\">1,500 employees<\/mark><\/strong> actively using<strong> <mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-primary-color\">Google Workspace with Gemini<\/mark><\/strong>, demonstrating the successful embedding of advanced AI into daily staff routines.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-the-future\"><strong>The <\/strong>Future<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Following the launch of Google Cloud\u2019s Agentic AI solution, Gemini Enterprise, Ocado Retail aims to use this tool to resolve the issue of data fragmentation. Vast amounts of useful, critical information are <strong>scattered across different sources<\/strong> such as <strong>Slack, monday.com, and individual emails<\/strong>. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">With Gemini Enterprise, Ocado Retail seeks to consolidate this information into a <strong>single point of truth<\/strong> for all teams. This will assist with further enhancing operational efficiency and productivity.<\/p>\n\n\n\n<div class=\"wp-block-group has-gray-light-background-color has-background has-global-padding is-layout-constrained wp-container-core-group-is-layout-9010a372 wp-block-group-is-layout-constrained\" style=\"border-radius:23px\">\n<div class=\"wp-block-columns alignfull alignwide is-layout-flex wp-container-core-columns-is-layout-d9a9b88b wp-block-columns-is-layout-flex\" style=\"border-radius:23px;padding-top:0;padding-right:0;padding-bottom:0;padding-left:0\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"padding-right:var(--wp--preset--spacing--large);padding-left:var(--wp--preset--spacing--large);flex-basis:500px\">\n<h2 class=\"wp-block-heading has-x-large-font-size\" id=\"h-hear-it-from-the-source\">Hear it from the source<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"has-base-font-size wp-block-paragraph\"><span style=\"box-sizing: border-box; margin: 0px; padding: 0px;\">Watch\u00a0<strong>Hugh Thorogood<\/strong>\u00a0(IT Service Delivery Manager at Ocado Retail) explain <\/span>how Gemini Enterprise will improve internal efficiency and productivity further.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/devoteam.info\/cz\/google-cloud\/#contact\">Contact us to start your success story<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-stretch is-layout-flow wp-container-core-column-is-layout-87188489 wp-block-column-is-layout-flow\" style=\"border-style:none;border-width:0px;padding-top:0;padding-right:0;padding-bottom:0;padding-left:0;box-shadow:var(--wp--preset--shadow--deep);flex-basis:300px\">\n<figure class=\"wp-block-embed alignright is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-9-16 wp-has-aspect-ratio\" style=\"margin-top:0;margin-right:0;margin-bottom:0;margin-left:0\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"Ocado Retail&amp;apos;s Employees Save 1 Hour Per Day using Google Workspace with Gemini\" width=\"422\" height=\"750\" src=\"https:\/\/www.youtube.com\/embed\/bioGoMRb5OY?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-cover alignfull has-parallax\" style=\"margin-top:0;margin-bottom:0;padding-top:var(--wp--preset--spacing--xxx-large);padding-right:var(--wp--preset--spacing--large);padding-bottom:var(--wp--preset--spacing--xxx-large);padding-left:var(--wp--preset--spacing--large)\"><span aria-hidden=\"true\" class=\"wp-block-cover__background has-main-background-color has-background-dim-70 has-background-dim\"><\/span><div class=\"wp-block-cover__image-background wp-image-7229 has-parallax\" style=\"background-position:50% 50%;background-image:url(https:\/\/devoteam.info\/wp-content\/uploads\/2024\/05\/Surfer-001-copy.jpg)\"><\/div><div class=\"wp-block-cover__inner-container has-global-padding is-layout-constrained wp-container-core-cover-is-layout-ea3f966a wp-block-cover-is-layout-constrained\">\n<div class=\"wp-block-columns alignwide is-layout-flex wp-container-core-columns-is-layout-d064aeaa wp-block-columns-is-layout-flex\" style=\"border-style:none;border-width:0px\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:30%\">\n<h2 class=\"wp-block-heading\" id=\"h-your-success-starts-here\"><strong>Your Success Starts Here<\/strong><\/h2>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"border-left-color:var(--wp--preset--color--base);border-left-style:solid;border-left-width:2px;padding-right:var(--wp--preset--spacing--small);padding-left:var(--wp--preset--spacing--x-large);flex-basis:70%\">\n<div class=\"wp-block-group is-style-default has-global-padding is-layout-constrained wp-container-core-group-is-layout-9819b1f7 wp-block-group-is-layout-constrained\" style=\"padding-right:var(--wp--preset--spacing--x-small)\">\n<p class=\"has-medium-font-size wp-block-paragraph\">Partner with Devoteam to leverage award-winning tech expertise, agile execution, and a culture of continuous learning.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-fill\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/devoteam.info\/get-in-touch\/\">Get in touch<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>About Ocado Retail Ocado Retail is a major British online grocery retailer, serving over one million active customers across the UK. The company is known for its innovative approach to retail, having developed the first grocery shopping app in 2010. They continuously use new technologies to offer the best possible customer experience. The Challenge Ocado [&hellip;]<\/p>\n","protected":false},"featured_media":533051,"template":"","categories":[895,896,897],"tags":[2294],"industry":[2344],"class_list":["post-548993","success-story","type-success-story","status-publish","has-post-thumbnail","hentry","category-ai-cz","category-digital-workplace-cz","category-google-cloud-cz","tag-google-cloud-cz","industry-retail-cz"],"acf":[],"cards":"\n\t<div class=\"single-post-card\">\n\n\t\t<figure class=\"wp-block-post-featured-image\"><a href=\"https:\/\/devoteam.info\/cz\/success-story\/ocado-retails-remarkable-google-ai-adoption-journey\/\" target=\"_self\" ><img width=\"1200\" height=\"627\" src=\"https:\/\/devoteam.info\/wp-content\/uploads\/2025\/02\/Ocado-Retail-Success-Story-Featured-Image.jpg\" class=\"attachment-post-thumbnail size-post-thumbnail wp-post-image\" alt=\"Ocado Retail\u2019s Remarkable Google AI Adoption Journey\" style=\"aspect-ratio:4\/3;width:100%;object-fit:cover;\" decoding=\"async\" loading=\"lazy\" srcset=\"https:\/\/devoteam.info\/wp-content\/uploads\/2025\/02\/Ocado-Retail-Success-Story-Featured-Image.jpg 1200w, https:\/\/devoteam.info\/wp-content\/uploads\/2025\/02\/Ocado-Retail-Success-Story-Featured-Image-300x157.jpg 300w, https:\/\/devoteam.info\/wp-content\/uploads\/2025\/02\/Ocado-Retail-Success-Story-Featured-Image-1024x535.jpg 1024w, https:\/\/devoteam.info\/wp-content\/uploads\/2025\/02\/Ocado-Retail-Success-Story-Featured-Image-768x401.jpg 768w\" sizes=\"auto, (max-width: 1200px) 100vw, 1200px\" \/><\/a><\/figure>\n\n\t\t\n\t\t<div class=\"wp-block-group is-vertical is-layout-flex wp-container-core-group-is-layout-43282307 wp-block-group-is-layout-flex\">\n\t<p style=\"font-style:normal;font-weight:700\" class=\"has-link-color wp-elements-1 wp-block-lp-post-type has-text-color has-primary-color has-small-font-size\">Success story<\/p>\n\n\t\t\n\t\t<h3 style=\"font-style:normal;font-weight:400\" class=\"wp-block-post-title has-base-font-size\"><a href=\"https:\/\/devoteam.info\/cz\/success-story\/ocado-retails-remarkable-google-ai-adoption-journey\/\" target=\"_self\" >Ocado Retail\u2019s Remarkable Google AI Adoption Journey<\/a><\/h3><\/div>\n\t\t\n\t<\/div>\n\n","yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.4 (Yoast SEO v28.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Ocado Retail\u2019s Remarkable Google AI Adoption Journey | Devoteam<\/title>\n<meta name=\"description\" content=\"Discover how Ocado Retail successfully implemented and adopted Google AI with Devoteam&#039;s expert support and change management processes.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/devoteam.info\/cz\/success-story\/ocado-retails-remarkable-google-ai-adoption-journey\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" 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