{"id":640444,"date":"2025-01-09T13:22:59","date_gmt":"2025-01-09T12:22:59","guid":{"rendered":"https:\/\/www.devoteam.com\/?post_type=book&#038;p=640444"},"modified":"2025-06-16T14:39:33","modified_gmt":"2025-06-16T12:39:33","slug":"5-wege-wie-servicenow-csm-die-kundentreue-im-einzelhandel-steigern-kann","status":"publish","type":"book","link":"https:\/\/devoteam.info\/de\/ebook\/5-wege-wie-servicenow-csm-die-kundentreue-im-einzelhandel-steigern-kann\/","title":{"rendered":"5 Wege, wie ServiceNow CSM die Kundentreue im Einzelhandel steigern kann"},"content":{"rendered":"\n<div class=\"wp-block-group alignfull has-gray-light-background-color has-background has-global-padding is-layout-constrained wp-container-core-group-is-layout-921a10a8 wp-block-group-is-layout-constrained\" style=\"margin-top:0px;margin-bottom:0px;padding-top:0;padding-right:0;padding-bottom:0;padding-left:0\">\n<div class=\"wp-block-columns alignfull is-layout-flex wp-container-core-columns-is-layout-a5e3bee9 wp-block-columns-is-layout-flex\" style=\"margin-top:0px;margin-bottom:0px\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"padding-top:var(--wp--preset--spacing--x-large);padding-right:var(--wp--preset--spacing--x-large);padding-bottom:var(--wp--preset--spacing--x-large);padding-left:var(--wp--preset--spacing--x-large);flex-basis:50%\"><div class=\"breadcrumbs align wp-block-bcn-breadcrumb-trail has-text-color has-background\" vocab=\"https:\/\/schema.org\/\" typeof=\"BreadcrumbList\">\n\t<span><\/span>\n\t<span property=\"itemListElement\" typeof=\"ListItem\"><a property=\"item\" typeof=\"WebPage\" title=\"Gehe zu Devoteam.\" href=\"https:\/\/devoteam.info\/de\/\" class=\"home\" ><span property=\"name\">Devoteam<\/span><\/a><meta property=\"position\" content=\"1\"><\/span><span class=\"separator\"><\/span><span property=\"itemListElement\" typeof=\"ListItem\"><a property=\"item\" typeof=\"WebPage\" title=\"Gehe zu Tech-Insights.\" href=\"https:\/\/devoteam.info\/de\/einblicke\/\" class=\"post-root post post-post\" aria-current=\"page\"><span property=\"name\">Tech-Insights<\/span><\/a><meta property=\"position\" content=\"2\"><\/span><\/div>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img decoding=\"async\" src=\"https:\/\/devoteam.info\/wp-content\/uploads\/2024\/09\/servicenow-logo.svg\" alt=\"\" class=\"wp-image-231\" style=\"width:218px;height:auto\"\/><\/figure>\n\n\n\n<h1 class=\"wp-block-heading\" id=\"h-5-wege-wie-servicenow-csm-die-kundentreue-im-einzelhandel-steigern-kann\"><strong>5 Wege, wie ServiceNow CSM die Kundentreue im Einzelhandel steigern kann<\/strong><\/h1>\n\n\n\n<p class=\"has-link-color has-base-font-size wp-elements-1 wp-block-paragraph\">Kunden Loyalit\u00e4t ist wichtiger denn je, denn die Angebote auf dem Markt ver\u00e4ndern sich und wachsen t\u00e4glich. Um Kunden also zum Wiederkauf zu bewegen, reicht es nicht aus, ihnen tolle Produkte anzubieten. Es geht darum, personalisierte Erfahrungen zu schaffen, die ihnen das Gef\u00fchl geben, dass sie gesch\u00e4tzt und verstanden werden.<\/p>\n\n\n\n<p class=\"has-link-color has-base-font-size wp-elements-2 wp-block-paragraph\">Mit <a href=\"https:\/\/www.servicenow.com\/de\/products\/customer-service-management.html\">ServiceNow CSM<\/a> k\u00f6nnen Sie auf einfache Weise Daten von verschiedenen Touchpoints erfassen und ein umfassendes Kundenprofil erstellen, das wertvolle Einblicke in die Vorlieben und Bed\u00fcrfnisse Ihrer Kunden bietet.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Wenn Sie unser E-Book herunterladen, erhalten Sie Einblicke in:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Die Bedeutung von Self-Service-Portalen f\u00fcr Kunden und wie man sie in <a href=\"https:\/\/devoteam.info\/de\/servicenow\/kunden-workflows\/\">ServiceNow CSM<\/a> erstellt<\/li>\n\n\n\n<li>Warum Personalisierung ein Schl\u00fcssel im Einzelhandel ist<\/li>\n\n\n\n<li>Wie man das Kundenerlebnis im Einzelhandel individuell gestaltet<\/li>\n\n\n\n<li>Wie Devoteam Ihnen helfen kann, Ihre Investition in ServiceNow CSM zu maximieren<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"#download\">Download<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-stretch is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:50%\"><figure class=\"wp-block-post-featured-image\"><img loading=\"lazy\" decoding=\"async\" width=\"1414\" height=\"1895\" src=\"https:\/\/devoteam.info\/wp-content\/uploads\/2025\/01\/boost-customer-loyalty_cover-image-e1736424651162.jpg\" class=\"attachment-post-thumbnail size-post-thumbnail wp-post-image\" alt=\"5 ways ServiceNow CSM can boost customer loyalty in retail\" style=\"aspect-ratio:4\/3;width:100%;height:100%;width:100%;object-fit:cover;\" \/><\/figure><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns alignwide is-layout-flex wp-container-core-columns-is-layout-66be3e8f wp-block-columns-is-layout-flex\" id=\"download\" style=\"padding-top:var(--wp--preset--spacing--x-large);padding-bottom:var(--wp--preset--spacing--x-large)\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image aligncenter size-large is-resized\" style=\"margin-top:0;margin-bottom:0\"><img decoding=\"async\" src=\"https:\/\/devoteam.info\/wp-content\/uploads\/2025\/01\/servicenow-csm_customer_german-mockup-1024x729.png\" alt=\"\" class=\"wp-image-640455\" style=\"width:656px;height:auto\"\/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"padding-right:var(--wp--preset--spacing--medium);padding-left:var(--wp--preset--spacing--medium)\">\n\n\t<div class=\"wp-block-lp-hubspot-form\">\n\n\t\t<script charset=\"utf-8\" type=\"text\/javascript\" src=\"\/\/js-eu1.hsforms.net\/forms\/v2.js\"><\/script>\n\t\t<script>hbspt.forms.create({region: \"eu1\",portalId: \"25597129\",formId: \"7ea5e902-e425-4ce5-9e67-c4a850996896\",version: \"V2_PRERELEASE\"});<\/script>\n\t<\/div>\n\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>5 Wege, wie ServiceNow CSM die Kundentreue im Einzelhandel steigern kann Kunden Loyalit\u00e4t ist wichtiger denn je, denn die Angebote auf dem Markt ver\u00e4ndern sich und wachsen t\u00e4glich. Um Kunden also zum Wiederkauf zu bewegen, reicht es nicht aus, ihnen tolle Produkte anzubieten. Es geht darum, personalisierte Erfahrungen zu schaffen, die ihnen das Gef\u00fchl geben, [&hellip;]<\/p>\n","protected":false},"featured_media":462295,"template":"","categories":[1160],"tags":[5379,5387,3773],"industry":[],"class_list":["post-640444","book","type-book","status-publish","has-post-thumbnail","hentry","category-servicenow","tag-customer-workflows-de","tag-retail-de","tag-servicenow-de"],"acf":[],"cards":"\n\t<div class=\"single-post-card\">\n\n\t\t<figure class=\"wp-block-post-featured-image\"><a href=\"https:\/\/devoteam.info\/de\/ebook\/5-wege-wie-servicenow-csm-die-kundentreue-im-einzelhandel-steigern-kann\/\" target=\"_self\" ><img width=\"1414\" height=\"1895\" src=\"https:\/\/devoteam.info\/wp-content\/uploads\/2025\/01\/boost-customer-loyalty_cover-image-e1736424651162.jpg\" class=\"attachment-post-thumbnail size-post-thumbnail wp-post-image\" alt=\"5 Wege, wie ServiceNow CSM die Kundentreue im Einzelhandel steigern kann\" style=\"aspect-ratio:4\/3;width:100%;object-fit:cover;\" decoding=\"async\" loading=\"lazy\" \/><\/a><\/figure>\n\n\t\t\n\t\t<div class=\"wp-block-group is-vertical is-layout-flex wp-container-core-group-is-layout-43282307 wp-block-group-is-layout-flex\">\n\t<p style=\"font-style:normal;font-weight:700\" class=\"has-link-color wp-elements-5 wp-block-lp-post-type has-text-color has-primary-color has-small-font-size\">E-Book<\/p>\n\n\t\t\n\t\t<h3 style=\"font-style:normal;font-weight:400\" class=\"wp-block-post-title has-base-font-size\"><a href=\"https:\/\/devoteam.info\/de\/ebook\/5-wege-wie-servicenow-csm-die-kundentreue-im-einzelhandel-steigern-kann\/\" target=\"_self\" >5 Wege, wie ServiceNow CSM die Kundentreue im Einzelhandel steigern kann<\/a><\/h3><\/div>\n\t\t\n\t<\/div>\n\n","yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.4 (Yoast SEO v28.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>5 Wege, wie ServiceNow CSM die Kundentreue im Einzelhandel steigern kann | Devoteam<\/title>\n<meta name=\"description\" content=\"Kundentreue ist wichtiger denn je, denn die Angebote auf dem Markt ver\u00e4ndern sich und wachsen t\u00e4glich. Gewinnen Sie mit ServiceNow CRM.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/devoteam.info\/de\/ebook\/5-wege-wie-servicenow-csm-die-kundentreue-im-einzelhandel-steigern-kann\/\" \/>\n<meta property=\"og:locale\" content=\"de_DE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"5 Wege, wie ServiceNow CSM die Kundentreue im Einzelhandel steigern kann\" \/>\n<meta property=\"og:description\" content=\"Kundentreue ist wichtiger denn je, denn die Angebote auf dem Markt ver\u00e4ndern sich und wachsen t\u00e4glich. 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Es geht darum, personalisierte Erfahrungen zu schaffen, die ihnen das Gef\u00fchl geben,&hellip;","_links":{"self":[{"href":"https:\/\/devoteam.info\/de\/wp-json\/wp\/v2\/book\/640444","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/devoteam.info\/de\/wp-json\/wp\/v2\/book"}],"about":[{"href":"https:\/\/devoteam.info\/de\/wp-json\/wp\/v2\/types\/book"}],"version-history":[{"count":0,"href":"https:\/\/devoteam.info\/de\/wp-json\/wp\/v2\/book\/640444\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/devoteam.info\/de\/wp-json\/wp\/v2\/media\/462295"}],"wp:attachment":[{"href":"https:\/\/devoteam.info\/de\/wp-json\/wp\/v2\/media?parent=640444"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/devoteam.info\/de\/wp-json\/wp\/v2\/categories?post=640444"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/devoteam.info\/de\/wp-json\/wp\/v2\/tags?post=640444"},{"taxonomy":"industry","embeddable":true,"href":"https:\/\/devoteam.info\/de\/wp-json\/wp\/v2\/industry?post=640444"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}