{"id":485659,"date":"2024-09-02T10:07:57","date_gmt":"2024-09-02T08:07:57","guid":{"rendered":"https:\/\/www.devoteam.com\/success-story\/wertschoepfung-durch-ux-mit-der-stadt-kopenhagen-und-servicenow\/"},"modified":"2025-08-08T14:58:20","modified_gmt":"2025-08-08T12:58:20","slug":"wertschoepfung-durch-ux-mit-der-stadt-kopenhagen-und-servicenow","status":"publish","type":"success-story","link":"https:\/\/devoteam.info\/de\/success-story\/wertschoepfung-durch-ux-mit-der-stadt-kopenhagen-und-servicenow\/","title":{"rendered":"Wertsch\u00f6pfung durch UX mit der Stadt Kopenhagen und ServiceNow"},"content":{"rendered":"\n\t<div class=\"align wp-block-acf-snapshot\">\n\n\t\n\t<h3 class=\"wp-block-heading\">Snapshot<\/h3><div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8d39b2df wp-block-columns-is-layout-flex\"><div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><div class=\"snapshot\"><div class=\"number\"><span>1<\/span><\/div><p>Ein neu \u00fcberarbeitetes HR ServiceNow-Portal mit Schwerpunkt auf UX<\/p><\/div><\/div><div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><div class=\"snapshot\"><div class=\"number\"><span>2<\/span><\/div><p>Erh\u00f6hte Benutzerzufriedenheit und Benutzerakzeptanz des Portals<\/p><\/div><\/div><div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><div class=\"snapshot\"><div class=\"number\"><span>3<\/span><\/div><p>Das Projekt f\u00fcr die Stadt Kopenhagen hat sich in weniger als 2 Jahren amortisiert<\/p><\/div><\/div><\/div>\n\t\n\t<\/div>\n\n\n\n\n<h2 class=\"wp-block-heading\">Die Herausforderung<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Als einer der gr\u00f6\u00dften Arbeitgeber D\u00e4nemarks mit \u00fcber 45.000 Mitarbeitern, 3.000 Managern, 7 verschiedenen Verwaltungen und jeweils eigenen Aussch\u00fcssen musste die Stadt Kopenhagen eine L\u00f6sung finden, um ihre Prozesse zu rationalisieren.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Nach der Implementierung der ServiceNow-Plattform zusammen mit Devoteam vor 6 Jahren entschied man sich, der Benutzererfahrung und dem UX-Design Priorit\u00e4t einzur\u00e4umen, um die Mitarbeiterzufriedenheit zu steigern. Sie wollten das Aussehen der bestehenden Plattform \u00fcberarbeiten.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Die L\u00f6sung<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Um die Stadt Kopenhagen beim Erreichen ihrer Ziele zu unterst\u00fctzen, halfen die UX-Experten von Devoteam bei der Entwicklung eines neuen HR ServiceNow-Portals, indem sie auf die Bed\u00fcrfnisse der Mitarbeiter eingingen und auf diese eingingen.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Dank der neu gestalteten Plattform fanden die Benutzer sie intuitiver und einfacher zu bedienen. Das Ergebnis war nicht nur eine h\u00f6here Benutzerzufriedenheit, sondern auch eine Senkung der Betriebskosten, da die Benutzer das Portal nun nicht nur besser nutzen k\u00f6nnen, sondern sich auch wohler dabei f\u00fchlen.<\/p>\n\n\n\n\t<div class=\"align wp-block-acf-quote\">\n\n\t\n\t<figure class=\"text-center\"><blockquote class=\"blockquote\"><svg width=\"49\" height=\"38\" viewBox=\"0 0 49 38\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M42.875 0C44.4995 0 46.0574 0.652728 47.206 1.81459C48.3547 2.97645 49 4.55228 49 6.1954V15.4885C49 17.1316 48.3547 18.7075 47.206 19.8693C46.0574 21.0312 44.4995 21.6839 42.875 21.6839H33.6875C33.6875 24.1486 34.6555 26.5123 36.3785 28.2551C38.1014 29.9979 40.4383 30.977 42.875 30.977H45.9375C46.7497 30.977 47.5287 31.3034 48.103 31.8843C48.6773 32.4652 49 33.2532 49 34.0747C49 34.8963 48.6773 35.6842 48.103 36.2651C47.5287 36.8461 46.7497 37.1724 45.9375 37.1724H42.875C38.8139 37.1724 34.9191 35.5406 32.0474 32.6359C29.1758 29.7313 27.5625 25.7917 27.5625 21.6839V6.1954C27.5625 4.55228 28.2078 2.97645 29.3565 1.81459C30.5051 0.652728 32.063 0 33.6875 0H42.875ZM15.3125 0C16.937 0 18.4949 0.652728 19.6435 1.81459C20.7922 2.97645 21.4375 4.55228 21.4375 6.1954V15.4885C21.4375 17.1316 20.7922 18.7075 19.6435 19.8693C18.4949 21.0312 16.937 21.6839 15.3125 21.6839H6.125C6.125 24.1486 7.09296 26.5123 8.81596 28.2551C10.5389 29.9979 12.8758 30.977 15.3125 30.977H18.375C19.1872 30.977 19.9662 31.3034 20.5405 31.8843C21.1148 32.4652 21.4375 33.2532 21.4375 34.0747C21.4375 34.8963 21.1148 35.6842 20.5405 36.2651C19.9662 36.8461 19.1872 37.1724 18.375 37.1724H15.3125C11.2514 37.1724 7.35658 35.5406 4.48493 32.6359C1.61328 29.7313 0 25.7917 0 21.6839V6.1954C0 4.55228 0.645313 2.97645 1.79397 1.81459C2.94263 0.652728 4.50055 0 6.125 0H15.3125Z\" fill=\"#3C3C3A\"\/>\n<\/svg><p>Der perfekte Partner ist ein Partner, der etwas tun kann, was wir selbst nicht k\u00f6nnen. Devoteam brachte sowohl UX-Design als auch die ServiceNow-Plattform mit und diese beiden Elemente zusammen waren ein perfektes Paket f\u00fcr uns.<\/p><\/blockquote><figcaption class=\"blockquote-footer\">\n<div class=\"wp-block-group is-nowrap is-layout-flex wp-container-core-group-is-layout-8d39b2df wp-block-group-is-layout-flex\"><figure class=\"wp-block-image size-full is-resized is-style-rounded\"><img decoding=\"async\" src=\"https:\/\/devo2024.local\/wp-content\/uploads\/2024\/08\/nico-sienaert.jpg\" alt=\"\" class=\"wp-image-36180\" style=\"aspect-ratio:1;object-fit:cover;width:80px\"\/><\/figure>\n<div class=\"wp-block-group is-vertical is-layout-flex wp-container-core-group-is-layout-6fa7971b wp-block-group-is-layout-flex\">\n\t<p class=\"has-medium-font-size wp-block-paragraph\" style=\"font-style:normal;font-weight:500\">Susanne Nina Hansen<\/p>\n\t\n\t<p class=\"wp-block-paragraph\">Head of Automation u0026 Development in der Stadt Kopenhagen<\/p>\n\t<\/div>\n<\/div>\n<\/figcaption><\/figure>\n\t\n\t<\/div>\n\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"Success story | Unlocking value through UX with The City of Copenhagen\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/KZVifYpcD_k?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n\t<div class=\"align wp-block-acf-icons-half-circle\">\n\n\t\n\t<h3 class=\"wp-block-heading\">Der Wandel<\/h3><div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8d39b2df wp-block-columns-is-layout-flex\"><div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><div class=\"snapshot\"><div class=\"picto\"><i class=\"fal fa-users-class fa-3x\" aria-hidden=\"true\"><\/i><\/div><p>Verbesserte Benutzerfreundlichkeit<\/p><\/div><\/div><div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><div class=\"snapshot\"><div class=\"picto\"><i class=\"fal fa-head-side-brain fa-3x\" aria-hidden=\"true\"><\/i><\/div><p>Das Projekt hat sich in weniger als 2 Jahren amortisiert<\/p><\/div><\/div><div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><div class=\"snapshot\"><div class=\"picto\"><i class=\"fal fa-expand-arrows fa-3x\" aria-hidden=\"true\"><\/i><\/div><p>Geringere Kosten f\u00fcr die Mitarbeiterbetreuung<\/p><\/div><\/div><\/div>\n\t\n\t<\/div>\n\n","protected":false},"excerpt":{"rendered":"<p>Die Herausforderung Als einer der gr\u00f6\u00dften Arbeitgeber D\u00e4nemarks mit \u00fcber 45.000 Mitarbeitern, 3.000 Managern, 7 verschiedenen Verwaltungen und jeweils eigenen Aussch\u00fcssen musste die Stadt Kopenhagen eine L\u00f6sung finden, um ihre Prozesse zu rationalisieren. Nach der Implementierung der ServiceNow-Plattform zusammen mit Devoteam vor 6 Jahren entschied man sich, der Benutzererfahrung und dem UX-Design Priorit\u00e4t einzur\u00e4umen, um [&hellip;]<\/p>\n","protected":false},"featured_media":485660,"template":"","categories":[1153,1154,1160],"tags":[765,1247,1230,5386,772,3773,1219],"industry":[1175],"class_list":["post-485659","success-story","type-success-story","status-publish","has-post-thumbnail","hentry","category-business-platforms","category-cloud-managed-services","category-servicenow","tag-business-platforms","tag-cloud-managed-services","tag-hr","tag-public-sector-de","tag-servicenow","tag-servicenow-de","tag-ux","industry-oeffentlicher-dienst"],"acf":[],"cards":"\n\t<div class=\"single-post-card\">\n\n\t\t<figure class=\"wp-block-post-featured-image\"><a href=\"https:\/\/devoteam.info\/de\/success-story\/wertschoepfung-durch-ux-mit-der-stadt-kopenhagen-und-servicenow\/\" target=\"_self\" ><img width=\"1920\" height=\"1080\" src=\"https:\/\/devoteam.info\/wp-content\/uploads\/2025\/01\/Unlocking-value-through-UX-with-The-City-of-Copenhagen.jpg\" class=\"attachment-post-thumbnail size-post-thumbnail wp-post-image\" alt=\"Wertsch\u00f6pfung durch UX mit der Stadt Kopenhagen und ServiceNow\" style=\"aspect-ratio:4\/3;width:100%;object-fit:cover;\" decoding=\"async\" loading=\"lazy\" srcset=\"https:\/\/devoteam.info\/wp-content\/uploads\/2025\/01\/Unlocking-value-through-UX-with-The-City-of-Copenhagen.jpg 1920w, https:\/\/devoteam.info\/wp-content\/uploads\/2025\/01\/Unlocking-value-through-UX-with-The-City-of-Copenhagen-300x169.jpg 300w, https:\/\/devoteam.info\/wp-content\/uploads\/2025\/01\/Unlocking-value-through-UX-with-The-City-of-Copenhagen-1024x576.jpg 1024w, https:\/\/devoteam.info\/wp-content\/uploads\/2025\/01\/Unlocking-value-through-UX-with-The-City-of-Copenhagen-768x432.jpg 768w, https:\/\/devoteam.info\/wp-content\/uploads\/2025\/01\/Unlocking-value-through-UX-with-The-City-of-Copenhagen-1536x864.jpg 1536w\" sizes=\"auto, (max-width: 1920px) 100vw, 1920px\" \/><\/a><\/figure>\n\n\t\t\n\t\t<div class=\"wp-block-group is-vertical is-layout-flex wp-container-core-group-is-layout-43282307 wp-block-group-is-layout-flex\">\n\t<p style=\"font-style:normal;font-weight:700\" class=\"has-link-color wp-elements-1 wp-block-lp-post-type has-text-color has-primary-color has-small-font-size\">Success Story<\/p>\n\n\t\t\n\t\t<h3 style=\"font-style:normal;font-weight:400\" class=\"wp-block-post-title has-base-font-size\"><a href=\"https:\/\/devoteam.info\/de\/success-story\/wertschoepfung-durch-ux-mit-der-stadt-kopenhagen-und-servicenow\/\" target=\"_self\" >Wertsch\u00f6pfung durch UX mit der Stadt Kopenhagen und ServiceNow<\/a><\/h3><\/div>\n\t\t\n\t<\/div>\n\n","yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.4 (Yoast SEO v28.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Wertsch\u00f6pfung durch UX mit der Stadt Kopenhagen und ServiceNow | Devoteam<\/title>\n<meta name=\"description\" content=\"Stadt Kopenhagen: UX und HR werden mit ServiceNow und Devoteam verkn\u00fcpft und schreiben Erfolgsgeschichte. 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