{"id":485810,"date":"2024-09-02T13:41:10","date_gmt":"2024-09-02T11:41:10","guid":{"rendered":"https:\/\/www.devoteam.com\/success-story\/asahi-europe-international-bringt-seine-automatisierung-mit-servicenow-itsm-pro-auf-die-naechste-stufe\/"},"modified":"2025-08-08T14:35:43","modified_gmt":"2025-08-08T12:35:43","slug":"asahi-europe-international-bringt-seine-automatisierung-mit-servicenow-itsm-pro-auf-die-naechste-stufe","status":"publish","type":"success-story","link":"https:\/\/devoteam.info\/de\/success-story\/asahi-europe-international-bringt-seine-automatisierung-mit-servicenow-itsm-pro-auf-die-naechste-stufe\/","title":{"rendered":"Asahi Europe &amp; International bringt seine Automatisierung mit ServiceNow ITSM Pro auf die n\u00e4chste Stufe"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\" id=\"h-die-herausforderung\">Die Herausforderung<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Als einer der gr\u00f6\u00dften Akteure in der europ\u00e4ischen Lebensmittel- und Getr\u00e4nkeindustrie musste Asahi Europe &amp; International seine <a href=\"https:\/\/www.servicenow.com\/products\/itsm.html\">ITSM<\/a>-F\u00e4higkeiten auf eine h\u00f6here Stufe stellen. Sie erwarben eine ServiceNow ITSM Pro-Lizenz mit der kurzfristigen Strategie der Implementierung und Administratorschulung und dem langfristigen Ziel, den Anwendungsbereich der L\u00f6sung durch kontinuierliche Innovation zu erweitern.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-die-losung\">Die L\u00f6sung<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/alps.devoteam.com\/at-a-glance\/\">Devoteam<\/a> nutzte sein umfassendes Wissen \u00fcber ServiceNow ITSM Pro, um Asahi Europe &amp; International bei der raschen Aktivierung und Konfiguration mehrerer vorab ausgew\u00e4hlter Funktionen zu unterst\u00fctzen, und zwar durch unseren einzigartigen, flexiblen Lieferansatz und eine transparente Kommunikation.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Zu den Vorteilen, die wir dem Kunden gebracht haben, geh\u00f6ren:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Incident Deflection durch die Aktivierung einer Virtual Agent Chat-Funktion und die Erstellung von ma\u00dfgeschneiderten Konversationen f\u00fcr bekannte Anwendungsf\u00e4lle,<\/li>\n\n\n\n<li>schnellere L\u00f6sung von Vorf\u00e4llen durch die dynamische \u00dcbersetzung von Benachrichtigungen, Arbeitsnotizen zu Vorf\u00e4llen\/Anfragen und Kommentaren,<\/li>\n\n\n\n<li>Erm\u00f6glichung und Konfiguration von Prozessen zur kontinuierlichen Verbesserung.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Asahi Europe &amp; International sammelt nun Nutzungsdaten f\u00fcr den virtuellen Agenten und hat sich zum Ziel gesetzt, die Erfahrung mit mehr ma\u00dfgeschneiderten Konversationen weiter zu verbessern.<\/p>\n\n\n\n\t<div class=\"align wp-block-acf-icons-half-circle\">\n\n\t\n\t<h3 class=\"wp-block-heading\">Der Wandel<\/h3><div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8d39b2df wp-block-columns-is-layout-flex\"><div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><div class=\"snapshot\"><div class=\"picto\"><i class=\"fal fa-check-square fa-3x\" aria-hidden=\"true\"><\/i><\/div><p>Verringerte Zahl von Vorf\u00e4llen<\/p><\/div><\/div><div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><div class=\"snapshot\"><div class=\"picto\"><i class=\"fal fa-cogs fa-3x\" aria-hidden=\"true\"><\/i><\/div><p>Schnellere Probleml\u00f6sung<\/p><\/div><\/div><div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><div class=\"snapshot\"><div class=\"picto\"><i class=\"fal fa-rocket-launch fa-3x\" aria-hidden=\"true\"><\/i><\/div><p>Erm\u00f6glichung eines kontinuierlichen Verbesserungsprozesses<\/p><\/div><\/div><\/div>\n\t\n\t<\/div>\n\n\n\n\n<figure class=\"wp-block-image aligncenter size-large\"><img decoding=\"async\" src=\"https:\/\/devoteam.info\/wp-content\/uploads\/2025\/01\/IMG_9761-1-2048x1496-1-1296x947-1.jpg\" alt=\"\" class=\"wp-image-11057\"\/><figcaption class=\"wp-element-caption\">Ein kleines Andenken an unsere gemeinsame Feier mit Asahi und ServiceNow in Prag im August 2022.<\/figcaption><\/figure>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"Success story: Next level automation with ServiceNow ITSM Pro for Asahi Europe &amp; International\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/l6Iy_ce_b4o?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n","protected":false},"excerpt":{"rendered":"<p>Verringerte Zahl an Vorf\u00e4llen und Beschleunigung ihrer L\u00f6sung.<\/p>\n","protected":false},"featured_media":485833,"template":"","categories":[1153,1160],"tags":[765,2158,1196,5383,772,3773],"industry":[1173,1170],"class_list":["post-485810","success-story","type-success-story","status-publish","has-post-thumbnail","hentry","category-business-platforms","category-servicenow","tag-business-platforms","tag-food-drink","tag-itsm","tag-manufacturing-and-industrial-activities-de","tag-servicenow","tag-servicenow-de","industry-industrie-und-fertigung","industry-lebensmittelbranche"],"acf":[],"cards":"\n\t<div class=\"single-post-card\">\n\n\t\t<figure class=\"wp-block-post-featured-image\"><a href=\"https:\/\/devoteam.info\/de\/success-story\/asahi-europe-international-bringt-seine-automatisierung-mit-servicenow-itsm-pro-auf-die-naechste-stufe\/\" target=\"_self\" ><img width=\"1920\" height=\"1280\" src=\"https:\/\/devoteam.info\/wp-content\/uploads\/2025\/01\/lucas-santos-Kzl0IX8fJxQ-unsplash-2048x1365-1.jpg\" class=\"attachment-post-thumbnail size-post-thumbnail wp-post-image\" alt=\"Asahi Europe &amp; International bringt seine Automatisierung mit ServiceNow ITSM Pro auf die n\u00e4chste Stufe\" style=\"aspect-ratio:4\/3;width:100%;object-fit:cover;\" decoding=\"async\" loading=\"lazy\" srcset=\"https:\/\/devoteam.info\/wp-content\/uploads\/2025\/01\/lucas-santos-Kzl0IX8fJxQ-unsplash-2048x1365-1.jpg 1920w, https:\/\/devoteam.info\/wp-content\/uploads\/2025\/01\/lucas-santos-Kzl0IX8fJxQ-unsplash-2048x1365-1-300x200.jpg 300w, https:\/\/devoteam.info\/wp-content\/uploads\/2025\/01\/lucas-santos-Kzl0IX8fJxQ-unsplash-2048x1365-1-1024x683.jpg 1024w, https:\/\/devoteam.info\/wp-content\/uploads\/2025\/01\/lucas-santos-Kzl0IX8fJxQ-unsplash-2048x1365-1-768x512.jpg 768w, https:\/\/devoteam.info\/wp-content\/uploads\/2025\/01\/lucas-santos-Kzl0IX8fJxQ-unsplash-2048x1365-1-1536x1024.jpg 1536w\" sizes=\"auto, (max-width: 1920px) 100vw, 1920px\" \/><\/a><\/figure>\n\n\t\t\n\t\t<div class=\"wp-block-group is-vertical is-layout-flex wp-container-core-group-is-layout-43282307 wp-block-group-is-layout-flex\">\n\t<p style=\"font-style:normal;font-weight:700\" class=\"has-link-color wp-elements-1 wp-block-lp-post-type has-text-color has-primary-color has-small-font-size\">Success Story<\/p>\n\n\t\t\n\t\t<h3 style=\"font-style:normal;font-weight:400\" class=\"wp-block-post-title has-base-font-size\"><a href=\"https:\/\/devoteam.info\/de\/success-story\/asahi-europe-international-bringt-seine-automatisierung-mit-servicenow-itsm-pro-auf-die-naechste-stufe\/\" target=\"_self\" >Asahi Europe &amp; International bringt seine Automatisierung mit ServiceNow ITSM Pro auf die n\u00e4chste Stufe<\/a><\/h3><\/div>\n\t\t\n\t<\/div>\n\n","yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.4 (Yoast SEO v28.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Asahi Europe &amp; International bringt seine Automatisierung mit ServiceNow ITSM Pro auf die n\u00e4chste Stufe | Devoteam<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/devoteam.info\/de\/success-story\/asahi-europe-international-bringt-seine-automatisierung-mit-servicenow-itsm-pro-auf-die-naechste-stufe\/\" \/>\n<meta property=\"og:locale\" content=\"de_DE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Asahi Europe &amp; International bringt seine Automatisierung mit ServiceNow ITSM Pro auf die n\u00e4chste Stufe\" \/>\n<meta property=\"og:description\" content=\"Verringerte Zahl an Vorf\u00e4llen und Beschleunigung ihrer L\u00f6sung.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/devoteam.info\/de\/success-story\/asahi-europe-international-bringt-seine-automatisierung-mit-servicenow-itsm-pro-auf-die-naechste-stufe\/\" \/>\n<meta property=\"og:site_name\" content=\"Devoteam\" \/>\n<meta property=\"article:modified_time\" content=\"2025-08-08T12:35:43+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/devoteam.info\/wp-content\/uploads\/2025\/01\/lucas-santos-Kzl0IX8fJxQ-unsplash-2048x1365-1.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1920\" \/>\n\t<meta property=\"og:image:height\" content=\"1280\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Gesch\u00e4tzte Lesezeit\" \/>\n\t<meta name=\"twitter:data1\" content=\"2\u00a0Minuten\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/devoteam.info\\\/de\\\/success-story\\\/asahi-europe-international-bringt-seine-automatisierung-mit-servicenow-itsm-pro-auf-die-naechste-stufe\\\/\",\"url\":\"https:\\\/\\\/devoteam.info\\\/de\\\/success-story\\\/asahi-europe-international-bringt-seine-automatisierung-mit-servicenow-itsm-pro-auf-die-naechste-stufe\\\/\",\"name\":\"Asahi Europe &amp; 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