{"id":177896,"date":"2017-02-14T17:33:48","date_gmt":"2017-02-14T16:33:48","guid":{"rendered":"https:\/\/www.devoteam.com\/news-and-pr\/samfundets-maskinrum-vaelger-servicenow-og-devoteam\/"},"modified":"2017-02-14T17:33:48","modified_gmt":"2017-02-14T16:33:48","slug":"samfundets-maskinrum-vaelger-servicenow-og-devoteam","status":"publish","type":"news-and-pr","link":"https:\/\/devoteam.info\/dk\/nyheder\/samfundets-maskinrum-vaelger-servicenow-og-devoteam\/","title":{"rendered":"Samfundets maskinrum v\u00e6lger ServiceNow og Devoteam"},"content":{"rendered":"<p>\u201d<em>Vi har f\u00e5et det implementeret inden for en m\u00e5ned, og det k\u00f8rer bare. Det er sj\u00e6ldent set.<\/em>\u201d Johannes Dalegaard Guldb\u00e6k er sv\u00e6rt tilfreds med forberedelserne til ServiceNow, der g\u00e5r i luften denne uge. Han er gruppeleder for et af samfundets vigtigste maskinrum, Energinets kontrolcenter, der holder styr p\u00e5 landets elsystem.<\/p>\n<h2>Overv\u00e5gning 24\/7<\/h2>\n<p>Centret besk\u00e6ftiger knap 40 medarbejdere, der overv\u00e5ger og regulerer h\u00f8jsp\u00e6ndingsnetv\u00e6rket d\u00f8gnet rundt. Arbejdet foreg\u00e5r ved hj\u00e6lp af et utal af sk\u00e6rme, der pr\u00e6ger centrets v\u00e6gge, herunder hovedsk\u00e6rmen p\u00e5 9 x 2 meter. Det er her, der skrues op for str\u00f8mmen, n\u00e5r en koldfront n\u00e6rmer sig, eller n\u00e5r der er pause i fodboldkampen, og vandv\u00e6rkets pumper bliver sat p\u00e5 overarbejde.<\/p>\n<h2>Brugervenlig og effektiv<\/h2>\n<p>Fra denne uge bruger centret ServiceNow til at h\u00e5ndtere opgaver og beredskab. \u201dVores ansvarsomr\u00e5de er tredoblet i de senere \u00e5r. Det aff\u00f8der en r\u00e6kke opgaver, der skal f\u00f8lges op, og vi havde brug for noget mere end mail og mundtlig kommunikation,\u201d siger Johannes Dalegaard Guldb\u00e6k.<\/p>\n<p>ServiceNow levede op til kontrolcentrets kriterier. \u201dVi \u00f8nskede noget brugervenligt og effektivt med overblik. Samtidig skulle det v\u00e6re nemt at arbejde med. Vi er ikke en it-afdeling og vil ikke v\u00e6re afh\u00e6ngige af en tung it-proces for at lave om p\u00e5 noget. Med ServiceNow har vi et godt overblik og egen systemadministrator, s\u00e5 vi nemt kan foretage \u00e6ndringer.\u201d<\/p>\n<h3>Service management til kundeservice og bogholderi<\/h3>\n<p>Energinet bruger allerede ServiceNow andre steder i organisationen, herunder it-afdeling, kundeservice, bogholderi og facilities management. \u201dVi ville have en l\u00f8sning, der allerede eksisterede i huset og kiggede derfor ogs\u00e5 p\u00e5 forskellige projektv\u00e6rkt\u00f8jer, men ServiceNow er nemmere og mere fleksibelt til vores form\u00e5l.\u201d<\/p>\n<p>Johannes Dalegaard Guldb\u00e6k er ikke kun tilfreds med produktet, men ogs\u00e5 processen. \u201d<em>Det har v\u00e6ret et utroligt agilt forl\u00f8b med Devoteam. Det er g\u00e5et rigtig st\u00e6rkt, samtidig med at de har lyttet og opfyldt vores \u00f8nsker. Det er ret godt g\u00e5et<\/em>.\u201d<\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u201dVi har f\u00e5et det implementeret inden for en m\u00e5ned, og det k\u00f8rer bare. Det er sj\u00e6ldent set.\u201d Johannes Dalegaard Guldb\u00e6k er sv\u00e6rt tilfreds med forberedelserne til ServiceNow, der g\u00e5r i luften denne uge. Han er gruppeleder for et af samfundets vigtigste maskinrum, Energinets kontrolcenter, der holder styr p\u00e5 landets elsystem. Overv\u00e5gning 24\/7 Centret besk\u00e6ftiger knap [&hellip;]<\/p>\n","protected":false},"featured_media":177897,"template":"","categories":[],"tags":[],"industry":[],"class_list":["post-177896","news-and-pr","type-news-and-pr","status-publish","has-post-thumbnail","hentry"],"acf":[],"cards":"\n\t<div class=\"single-post-card\">\n\n\t\t<figure class=\"wp-block-post-featured-image\"><a href=\"https:\/\/devoteam.info\/dk\/nyheder\/samfundets-maskinrum-vaelger-servicenow-og-devoteam\/\" target=\"_self\" ><img width=\"1920\" height=\"1071\" src=\"https:\/\/devoteam.info\/wp-content\/uploads\/2024\/11\/tech-baggrund-scaled-1.jpg\" class=\"attachment-post-thumbnail size-post-thumbnail wp-post-image\" alt=\"Samfundets maskinrum v\u00e6lger ServiceNow og Devoteam\" style=\"aspect-ratio:4\/3;width:100%;object-fit:cover;\" decoding=\"async\" loading=\"lazy\" srcset=\"https:\/\/devoteam.info\/wp-content\/uploads\/2024\/11\/tech-baggrund-scaled-1.jpg 1920w, https:\/\/devoteam.info\/wp-content\/uploads\/2024\/11\/tech-baggrund-scaled-1-300x167.jpg 300w, https:\/\/devoteam.info\/wp-content\/uploads\/2024\/11\/tech-baggrund-scaled-1-1024x571.jpg 1024w, https:\/\/devoteam.info\/wp-content\/uploads\/2024\/11\/tech-baggrund-scaled-1-768x428.jpg 768w, https:\/\/devoteam.info\/wp-content\/uploads\/2024\/11\/tech-baggrund-scaled-1-1536x857.jpg 1536w, https:\/\/devoteam.info\/wp-content\/uploads\/2024\/11\/tech-baggrund-scaled-1-2048x1142.jpg 2048w\" sizes=\"auto, (max-width: 1920px) 100vw, 1920px\" \/><\/a><\/figure>\n\n\t\t\n\t\t<div class=\"wp-block-group is-vertical is-layout-flex wp-container-core-group-is-layout-43282307 wp-block-group-is-layout-flex\">\n\t<p style=\"font-style:normal;font-weight:700\" class=\"has-link-color wp-elements-1 wp-block-lp-post-type has-text-color has-primary-color has-small-font-size\">Nyheder<\/p>\n\n\t\t\n\t\t<h3 style=\"font-style:normal;font-weight:400\" class=\"wp-block-post-title has-base-font-size\"><a href=\"https:\/\/devoteam.info\/dk\/nyheder\/samfundets-maskinrum-vaelger-servicenow-og-devoteam\/\" target=\"_self\" >Samfundets maskinrum v\u00e6lger ServiceNow og Devoteam<\/a><\/h3><\/div>\n\t\t\n\t<\/div>\n\n","yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.4 (Yoast SEO v28.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Samfundets maskinrum v\u00e6lger ServiceNow og Devoteam | Devoteam<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/devoteam.info\/dk\/nyheder\/samfundets-maskinrum-vaelger-servicenow-og-devoteam\/\" \/>\n<meta property=\"og:locale\" content=\"da_DK\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Samfundets maskinrum v\u00e6lger ServiceNow og Devoteam\" \/>\n<meta property=\"og:description\" content=\"\u201dVi har f\u00e5et det implementeret inden for en m\u00e5ned, og det k\u00f8rer bare. 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Det er sj\u00e6ldent set.\u201d Johannes Dalegaard Guldb\u00e6k er sv\u00e6rt tilfreds med forberedelserne til ServiceNow, der g\u00e5r i luften denne uge. Han er gruppeleder for et af samfundets vigtigste maskinrum, Energinets kontrolcenter, der holder styr p\u00e5 landets elsystem. Overv\u00e5gning 24\/7 Centret besk\u00e6ftiger knap&hellip;","_links":{"self":[{"href":"https:\/\/devoteam.info\/dk\/wp-json\/wp\/v2\/news-and-pr\/177896","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/devoteam.info\/dk\/wp-json\/wp\/v2\/news-and-pr"}],"about":[{"href":"https:\/\/devoteam.info\/dk\/wp-json\/wp\/v2\/types\/news-and-pr"}],"version-history":[{"count":0,"href":"https:\/\/devoteam.info\/dk\/wp-json\/wp\/v2\/news-and-pr\/177896\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/devoteam.info\/dk\/wp-json\/wp\/v2\/media\/177897"}],"wp:attachment":[{"href":"https:\/\/devoteam.info\/dk\/wp-json\/wp\/v2\/media?parent=177896"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/devoteam.info\/dk\/wp-json\/wp\/v2\/categories?post=177896"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/devoteam.info\/dk\/wp-json\/wp\/v2\/tags?post=177896"},{"taxonomy":"industry","embeddable":true,"href":"https:\/\/devoteam.info\/dk\/wp-json\/wp\/v2\/industry?post=177896"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}