{"id":173394,"date":"2024-01-04T14:22:34","date_gmt":"2024-01-04T13:22:34","guid":{"rendered":"https:\/\/www.devoteam.com\/success-story\/kobenhavns-kommune-skaber-vaerdi-gennem-ux-design-og-servicenow\/"},"modified":"2024-11-29T09:55:46","modified_gmt":"2024-11-29T08:55:46","slug":"kobenhavns-kommune-skaber-vaerdi-gennem-ux-design-og-servicenow","status":"publish","type":"success-story","link":"https:\/\/devoteam.info\/dk\/succeshistorier\/kobenhavns-kommune-skaber-vaerdi-gennem-ux-design-og-servicenow\/","title":{"rendered":"K\u00f8benhavns Kommune skaber v\u00e6rdi gennem UX-design og ServiceNow"},"content":{"rendered":"\n<figure class=\"wp-block-image aligncenter size-large\"><img decoding=\"async\" src=\"https:\/\/devoteam.info\/wp-content\/uploads\/2024\/11\/Unlocking-value-through-UX-with-The-City-of-Copenhagen.jpg\" alt=\"Unlocking value through UX with The City of Copenhagen and ServiceNow\" class=\"wp-image-29750\"\/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-ojebliksbilledet\"><strong>\u00d8jebliksbilledet<\/strong><\/h3>\n\n\n\n\t<div class=\"align wp-block-acf-snapshot\">\n\n\t\n\t<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8d39b2df wp-block-columns-is-layout-flex\"><div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><div class=\"snapshot\"><div class=\"number\"><span>1<\/span><\/div><p>En fornyet HR ServiceNow-portal med fokus p\u00e5 UX<\/p><\/div><\/div><div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><div class=\"snapshot\"><div class=\"number\"><span>2<\/span><\/div><p>\u00d8get tilfredshed og brug af portalen blandt brugerne<\/p><\/div><\/div><div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><div class=\"snapshot\"><div class=\"number\"><span>3<\/span><\/div><p>Projektet for K\u00f8benhavns Kommune tjente sig selv ind p\u00e5 mindre end 2 \u00e5r<\/p><\/div><\/div><\/div>\n\t\n\t<\/div>\n\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-udfordringen\">Udfordringen <\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Som en af Danmarks st\u00f8rste arbejdsgivere med mere end 45.000 ansatte, 3.000 ledere, 7 forskellige forvaltninger og hver deres udvalg, var K\u00f8benhavns Kommune n\u00f8dt til at finde en l\u00f8sning til at optimere deres processer.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Efter implementeringen af ServiceNow-platformen sammen med Devoteam for 6 \u00e5r siden, besluttede de, at det var n\u00f8dvendigt at prioritere brugeroplevelse og UX-design for at \u00f8ge medarbejdertilfredsheden. De \u00f8nskede at forny udseendet af den eksisterende platform.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-losningen\">L\u00f8sningen<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">For at hj\u00e6lpe K\u00f8benhavns Kommune med at n\u00e5 deres m\u00e5l tr\u00e5dte Devoteams UX-eksperter til og hjalp med at designe en ny HR ServiceNow-portal ved at im\u00f8dekomme medarbejdernes behov.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Takket v\u00e6re den nydesignede platform oplevede brugerne, at den var mere intuitiv og lettere at bruge. Det resulterede ikke kun i h\u00f8jere brugertilfredshed, men ogs\u00e5 i reducerede driftsomkostninger, da brugerne b\u00e5de kunne bruge portalen bedre og f\u00f8lte sig mere trygge ved at g\u00f8re det.<\/p>\n\n\n\n\t<div class=\"align wp-block-acf-quote\">\n\n\t\n\t<figure class=\"text-center\"><blockquote class=\"blockquote\"><svg width=\"49\" height=\"38\" viewBox=\"0 0 49 38\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M42.875 0C44.4995 0 46.0574 0.652728 47.206 1.81459C48.3547 2.97645 49 4.55228 49 6.1954V15.4885C49 17.1316 48.3547 18.7075 47.206 19.8693C46.0574 21.0312 44.4995 21.6839 42.875 21.6839H33.6875C33.6875 24.1486 34.6555 26.5123 36.3785 28.2551C38.1014 29.9979 40.4383 30.977 42.875 30.977H45.9375C46.7497 30.977 47.5287 31.3034 48.103 31.8843C48.6773 32.4652 49 33.2532 49 34.0747C49 34.8963 48.6773 35.6842 48.103 36.2651C47.5287 36.8461 46.7497 37.1724 45.9375 37.1724H42.875C38.8139 37.1724 34.9191 35.5406 32.0474 32.6359C29.1758 29.7313 27.5625 25.7917 27.5625 21.6839V6.1954C27.5625 4.55228 28.2078 2.97645 29.3565 1.81459C30.5051 0.652728 32.063 0 33.6875 0H42.875ZM15.3125 0C16.937 0 18.4949 0.652728 19.6435 1.81459C20.7922 2.97645 21.4375 4.55228 21.4375 6.1954V15.4885C21.4375 17.1316 20.7922 18.7075 19.6435 19.8693C18.4949 21.0312 16.937 21.6839 15.3125 21.6839H6.125C6.125 24.1486 7.09296 26.5123 8.81596 28.2551C10.5389 29.9979 12.8758 30.977 15.3125 30.977H18.375C19.1872 30.977 19.9662 31.3034 20.5405 31.8843C21.1148 32.4652 21.4375 33.2532 21.4375 34.0747C21.4375 34.8963 21.1148 35.6842 20.5405 36.2651C19.9662 36.8461 19.1872 37.1724 18.375 37.1724H15.3125C11.2514 37.1724 7.35658 35.5406 4.48493 32.6359C1.61328 29.7313 0 25.7917 0 21.6839V6.1954C0 4.55228 0.645313 2.97645 1.79397 1.81459C2.94263 0.652728 4.50055 0 6.125 0H15.3125Z\" fill=\"#3C3C3A\"\/>\n<\/svg><p>The perfect partner is a partner that can do something we can\u2019t do ourselves. Devoteam brought both UX design and ServiceNow platform and those two elements together have been a perfect package for us.<\/p><\/blockquote><figcaption class=\"blockquote-footer\">\n<div class=\"wp-block-group is-nowrap is-layout-flex wp-container-core-group-is-layout-8d39b2df wp-block-group-is-layout-flex\"><figure class=\"wp-block-image size-full is-resized is-style-rounded\"><img decoding=\"async\" src=\"https:\/\/devo2024.local\/wp-content\/uploads\/2024\/08\/nico-sienaert.jpg\" alt=\"\" class=\"wp-image-36180\" style=\"aspect-ratio:1;object-fit:cover;width:80px\"\/><\/figure>\n<div class=\"wp-block-group is-vertical is-layout-flex wp-container-core-group-is-layout-6fa7971b wp-block-group-is-layout-flex\">\n\t<p class=\"has-medium-font-size wp-block-paragraph\" style=\"font-style:normal;font-weight:500\">Susanne Nina Hansen<\/p>\n\t\n\t<p class=\"wp-block-paragraph\">Kontorchef for Automatisering og Udvikling hos K\u00f8benhavns Kommune<\/p>\n\t<\/div>\n<\/div>\n<\/figcaption><\/figure>\n\t\n\t<\/div>\n\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"Success story | Unlocking value through UX with The City of Copenhagen\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/KZVifYpcD_k?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n\t<div class=\"align wp-block-acf-icons-half-circle\">\n\n\t\n\t<h3 class=\"wp-block-heading\">En bedre forandring<\/h3><div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8d39b2df wp-block-columns-is-layout-flex\"><div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><div class=\"snapshot\"><div class=\"picto\"><i class=\"fal fa-users-class fa-3x\" aria-hidden=\"true\"><\/i><\/div><p>Forbedret brugeroplevelse <\/p><\/div><\/div><div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><div class=\"snapshot\"><div class=\"picto\"><i class=\"fal fa-head-side-brain fa-3x\" aria-hidden=\"true\"><\/i><\/div><p>Projektet tjente sig selv ind p\u00e5 mindre end 2 \u00e5r<\/p><\/div><\/div><div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><div class=\"snapshot\"><div class=\"picto\"><i class=\"fal fa-expand-arrows fa-3x\" aria-hidden=\"true\"><\/i><\/div><p>Reducerede omkostninger til medarbejdersupport<\/p><\/div><\/div><\/div>\n\t\n\t<\/div>\n\n","protected":false},"excerpt":{"rendered":"<p>\u00d8jebliksbilledet Udfordringen Som en af Danmarks st\u00f8rste arbejdsgivere med mere end 45.000 ansatte, 3.000 ledere, 7 forskellige forvaltninger og hver deres udvalg, var K\u00f8benhavns Kommune n\u00f8dt til at finde en l\u00f8sning til at optimere deres processer. Efter implementeringen af ServiceNow-platformen sammen med Devoteam for 6 \u00e5r siden, besluttede de, at det var n\u00f8dvendigt at prioritere [&hellip;]<\/p>\n","protected":false},"featured_media":163449,"template":"","categories":[929,1046,1055,1050],"tags":[765,766,772,1005,1219],"industry":[],"class_list":["post-173394","success-story","type-success-story","status-publish","has-post-thumbnail","hentry","category-cloud-native-app-udvikling","category-forretningsplatforme","category-servicenow","category-strategi","tag-business-platforms","tag-cloud-native-app-development","tag-servicenow","tag-strategy","tag-ux"],"acf":[],"cards":"\n\t<div class=\"single-post-card\">\n\n\t\t<figure class=\"wp-block-post-featured-image\"><a href=\"https:\/\/devoteam.info\/dk\/succeshistorier\/kobenhavns-kommune-skaber-vaerdi-gennem-ux-design-og-servicenow\/\" target=\"_self\" ><img width=\"1920\" height=\"1080\" src=\"https:\/\/devoteam.info\/wp-content\/uploads\/2024\/11\/Unlocking-value-through-UX-with-The-City-of-Copenhagen.jpg\" class=\"attachment-post-thumbnail size-post-thumbnail wp-post-image\" alt=\"K\u00f8benhavns Kommune skaber v\u00e6rdi gennem UX-design og ServiceNow\" style=\"aspect-ratio:4\/3;width:100%;object-fit:cover;\" decoding=\"async\" loading=\"lazy\" srcset=\"https:\/\/devoteam.info\/wp-content\/uploads\/2024\/11\/Unlocking-value-through-UX-with-The-City-of-Copenhagen.jpg 1920w, https:\/\/devoteam.info\/wp-content\/uploads\/2024\/11\/Unlocking-value-through-UX-with-The-City-of-Copenhagen-300x169.jpg 300w, https:\/\/devoteam.info\/wp-content\/uploads\/2024\/11\/Unlocking-value-through-UX-with-The-City-of-Copenhagen-1024x576.jpg 1024w, https:\/\/devoteam.info\/wp-content\/uploads\/2024\/11\/Unlocking-value-through-UX-with-The-City-of-Copenhagen-768x432.jpg 768w, https:\/\/devoteam.info\/wp-content\/uploads\/2024\/11\/Unlocking-value-through-UX-with-The-City-of-Copenhagen-1536x864.jpg 1536w\" sizes=\"auto, (max-width: 1920px) 100vw, 1920px\" \/><\/a><\/figure>\n\n\t\t\n\t\t<div class=\"wp-block-group is-vertical is-layout-flex wp-container-core-group-is-layout-43282307 wp-block-group-is-layout-flex\">\n\t<p style=\"font-style:normal;font-weight:700\" class=\"has-link-color wp-elements-1 wp-block-lp-post-type has-text-color has-primary-color has-small-font-size\">Succeshistorier<\/p>\n\n\t\t\n\t\t<h3 style=\"font-style:normal;font-weight:400\" class=\"wp-block-post-title has-base-font-size\"><a href=\"https:\/\/devoteam.info\/dk\/succeshistorier\/kobenhavns-kommune-skaber-vaerdi-gennem-ux-design-og-servicenow\/\" target=\"_self\" >K\u00f8benhavns Kommune skaber v\u00e6rdi gennem UX-design og ServiceNow<\/a><\/h3><\/div>\n\t\t\n\t<\/div>\n\n","yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.4 (Yoast SEO v28.4) - 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