{"id":72315,"date":"2024-09-26T10:47:23","date_gmt":"2024-09-26T08:47:23","guid":{"rendered":"https:\/\/www.devoteam.com\/success-story\/strawberrys-knowledge-revolution-with-the-scout-ai-chatbot\/"},"modified":"2025-12-03T14:28:29","modified_gmt":"2025-12-03T13:28:29","slug":"strawberrys-knowledge-revolution-with-the-scout-ai-chatbot","status":"publish","type":"success-story","link":"https:\/\/devoteam.info\/en-nl\/success-story\/strawberrys-knowledge-revolution-with-the-scout-ai-chatbot\/","title":{"rendered":"Strawberry\u2019s Knowledge Revolution with the Scout AI Chatbot"},"content":{"rendered":"\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1920\" height=\"1080\" src=\"https:\/\/devoteam.info\/wp-content\/uploads\/2024\/09\/IMG_1012-1.gif\" alt=\"\" class=\"wp-image-708934\"\/><\/figure>\n\n\n\n<div class=\"wp-block-group alignfull feature-boxes has-base-background-color has-background has-global-padding is-layout-constrained wp-container-core-group-is-layout-033faf9f wp-block-group-is-layout-constrained\" style=\"margin-top:0px;padding-top:var(--wp--preset--spacing--small);padding-right:0;padding-bottom:var(--wp--preset--spacing--small);padding-left:0\">\n<div class=\"wp-block-group alignwide is-vertical is-layout-flex wp-container-core-group-is-layout-b99ecfb1 wp-block-group-is-layout-flex\">\n<h2 class=\"wp-block-heading has-text-align-left\">The snapshot<\/h2>\n\n\n\n<div class=\"wp-block-columns alignwide is-layout-flex wp-container-core-columns-is-layout-e3ca69fe wp-block-columns-is-layout-flex\" style=\"margin-top:0px;margin-bottom:0px\">\n<div class=\"wp-block-column is-style-column-box-shadow has-border-color has-base-background-color has-background is-layout-flow wp-container-core-column-is-layout-413fa631 wp-block-column-is-layout-flow\" style=\"border-color:#e3e3ea;border-width:1px;padding-top:var(--wp--preset--spacing--medium);padding-right:var(--wp--preset--spacing--medium);padding-bottom:var(--wp--preset--spacing--medium);padding-left:var(--wp--preset--spacing--medium)\">\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-container-core-group-is-layout-b56e0895 wp-block-group-is-layout-constrained\">\n<p class=\"has-primary-color has-text-color has-link-color has-xxx-large-font-size wp-elements-1 wp-block-paragraph\"><strong>1<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\" style=\"font-style:normal;font-weight:600\">Strawberry, a leading Nordic hospitality company, aimed to centralise fragmented employee information across its rapidly changing operational landscape.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-style-column-box-shadow has-border-color has-base-background-color has-background is-layout-flow wp-container-core-column-is-layout-413fa631 wp-block-column-is-layout-flow\" style=\"border-color:#e3e3ea;border-width:1px;padding-top:var(--wp--preset--spacing--medium);padding-right:var(--wp--preset--spacing--medium);padding-bottom:var(--wp--preset--spacing--medium);padding-left:var(--wp--preset--spacing--medium)\">\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-container-core-group-is-layout-b56e0895 wp-block-group-is-layout-constrained\">\n<p class=\"has-primary-color has-text-color has-link-color has-xxx-large-font-size wp-elements-2 wp-block-paragraph\"><strong>2<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\" style=\"font-style:normal;font-weight:600\">The upgrade from legacy to new flexible systems created information overload, making it difficult for 20,000+ employees to quickly find and understand updated procedures<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-style-column-box-shadow has-border-color has-base-background-color has-background is-layout-flow wp-container-core-column-is-layout-413fa631 wp-block-column-is-layout-flow\" style=\"border-color:#e3e3ea;border-width:1px;padding-top:var(--wp--preset--spacing--medium);padding-right:var(--wp--preset--spacing--medium);padding-bottom:var(--wp--preset--spacing--medium);padding-left:var(--wp--preset--spacing--medium)\">\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-container-core-group-is-layout-b56e0895 wp-block-group-is-layout-constrained\">\n<p class=\"has-primary-color has-text-color has-link-color has-xxx-large-font-size wp-elements-3 wp-block-paragraph\"><strong>3<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\" style=\"font-style:normal;font-weight:600\">Devoteam customised the Scout AI chatbot using Google&#8217;s Gemini and LangChain to seamlessly integrate with existing tools like Google Chat Slack, providing real-time, multilingual answers.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\">Prefer to watch? Here is the Strawberry\u2019s journey:<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"Strawberry\u2019s Knowledge Revolution with the Scout AI Chatbot\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/L9KFiq6s73g?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-about-the-customer\">About the Customer<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/www.strawberryhotels.com\/\">Strawberry<\/a>, a prominent hospitality company in the Nordic region, operates over 234 hotels and employs more than 20,000 people. Renowned for its focus on quality and innovation, Strawberry is dedicated to exceptional guest experiences. The company upholds its core values of energy, courage, and enthusiasm while embracing modern technology to enhance its services. By fostering a vibrant culture, Strawberry sets new standards in the hospitality industry, ensuring memorable stays for guests across the region.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-the-challenge-and-goal\">The Challenge and Goal<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Strawberry faced challenges when upgrading its legacy systems to more flexible and lightweight solutions. The shift introduced new information and procedures, making it difficult for employees to find and understand what they needed. Traditional knowledge-sharing methods and internal communication struggled to keep up with these changes. To address this, Strawberry aimed to create a centralised platform where employees could easily access information about the company\u2019s culture, processes, and FAQs. This platform would streamline operations and improve the overall employee experience.<\/p>\n\n\n\n<div class=\"wp-block-group is-style-column-box-shadow has-gray-light-background-color has-background has-global-padding is-layout-constrained wp-container-core-group-is-layout-a9070b44 wp-block-group-is-layout-constrained\" style=\"border-radius:5px;padding-top:var(--wp--preset--spacing--large);padding-right:var(--wp--preset--spacing--large);padding-bottom:var(--wp--preset--spacing--large);padding-left:var(--wp--preset--spacing--large)\">\n<figure class=\"wp-block-image size-large is-resized wp-duotone-red-devoteam\"><img loading=\"lazy\" decoding=\"async\" width=\"24\" height=\"24\" src=\"https:\/\/devoteam.info\/wp-content\/uploads\/2024\/09\/citation-a-droite.svg\" alt=\"Quote\" class=\"wp-image-208\" style=\"width:28px;height:auto\"\/><\/figure>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\">The problem we were trying to solve was information overload.<br>Having this one-stop shop in the form of a chatbot provided the ease we needed to onboard new staff members and retrain existing employees.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-text-color has-gray-color has-alpha-channel-opacity has-gray-background-color has-background is-style-separator-dotted is-style-default\" style=\"margin-top:var(--wp--preset--spacing--medium);margin-bottom:var(--wp--preset--spacing--medium)\"\/>\n\n\n\n<div class=\"wp-block-group is-nowrap is-layout-flex wp-container-core-group-is-layout-fe6f0742 wp-block-group-is-layout-flex\">\n<figure class=\"wp-block-image size-full is-resized is-style-rounded-full is-style-rounded\"><img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"800\" src=\"https:\/\/devoteam.info\/wp-content\/uploads\/2025\/09\/1754468528804.jpg\" alt=\"\" class=\"wp-image-725431\" style=\"width:60px;height:60px\" srcset=\"https:\/\/devoteam.info\/wp-content\/uploads\/2025\/09\/1754468528804.jpg 800w, https:\/\/devoteam.info\/wp-content\/uploads\/2025\/09\/1754468528804-300x300.jpg 300w, https:\/\/devoteam.info\/wp-content\/uploads\/2025\/09\/1754468528804-150x150.jpg 150w, https:\/\/devoteam.info\/wp-content\/uploads\/2025\/09\/1754468528804-768x768.jpg 768w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/><\/figure>\n\n\n\n<div class=\"wp-block-group is-vertical is-layout-flex wp-container-core-group-is-layout-0f66ae2b wp-block-group-is-layout-flex\">\n<p class=\"wp-block-paragraph\" style=\"font-style:normal;font-weight:500\">Evelyn Piros-Read <br>Business Analyst at Strawberry<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-the-solution\">The Solution<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/gcloud.devoteam.com\/solutions\/chatbots-contact-center-solutions\/\">Devoteam&nbsp;<\/a>customises and expands Strawberry\u2019s AI chatbot, Scout, using Google\u2019s Gemini technology. Scout AI analyses Strawberry\u2019s internal information sources, including documents, websites, and knowledge bases. It integrates seamlessly with common tools like Google Chat and Slack, fitting into Strawberry\u2019s current workflow. Strawberry needed an accessible solution that learns from existing information and adapts to their needs. Scout, built with Google Cloud\u2019s Gemini, understands and responds in English, Swedish, and Norwegian. <a href=\"https:\/\/techradar.devoteam.com\/data-driven-intelligence\/langchain\">LangChain<\/a> helps Scout remember past conversations and adjust to Strawberry\u2019s specific needs. Additionally, function calling enables Scout to retrieve real-time information from Strawberry\u2019s internal systems.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"960\" height=\"540\" src=\"https:\/\/devoteam.info\/wp-content\/uploads\/2025\/01\/FINAL-Berry-on-Tour-Devoteam-Strawberry-Nordic-AI-Days-Presentation-Shared-1.png\" alt=\"\" class=\"wp-image-486023\" srcset=\"https:\/\/devoteam.info\/wp-content\/uploads\/2025\/01\/FINAL-Berry-on-Tour-Devoteam-Strawberry-Nordic-AI-Days-Presentation-Shared-1.png 960w, https:\/\/devoteam.info\/wp-content\/uploads\/2025\/01\/FINAL-Berry-on-Tour-Devoteam-Strawberry-Nordic-AI-Days-Presentation-Shared-1-300x169.png 300w, https:\/\/devoteam.info\/wp-content\/uploads\/2025\/01\/FINAL-Berry-on-Tour-Devoteam-Strawberry-Nordic-AI-Days-Presentation-Shared-1-768x432.png 768w\" sizes=\"auto, (max-width: 960px) 100vw, 960px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-the-methodology\">The Methodology<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">The following technology has been used:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Google Cloud:<\/strong>&nbsp;The chatbot was developed with Google Cloud\u2019s Gemini large language model, allowing it to understand and respond in English, Swedish, and Norwegian while learning from Strawberry\u2019s information sources.<\/li>\n\n\n\n<li><strong>LangChain:<\/strong>&nbsp;This tool creates a context-aware chatbot by considering the history of conversations and Strawberry\u2019s specific environment.<\/li>\n\n\n\n<li><strong>Function Calling:<\/strong>&nbsp;This feature lets Scout access Strawberry\u2019s internal tools and databases directly, providing real-time information and enhancing its functionality.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"960\" height=\"540\" src=\"https:\/\/devoteam.info\/wp-content\/uploads\/2024\/12\/FINAL-Berry-on-Tour-Devoteam-Strawberry-Nordic-AI-Days-Presentation-Shared-4.png\" alt=\"\" class=\"wp-image-291494\" srcset=\"https:\/\/devoteam.info\/wp-content\/uploads\/2024\/12\/FINAL-Berry-on-Tour-Devoteam-Strawberry-Nordic-AI-Days-Presentation-Shared-4.png 960w, https:\/\/devoteam.info\/wp-content\/uploads\/2024\/12\/FINAL-Berry-on-Tour-Devoteam-Strawberry-Nordic-AI-Days-Presentation-Shared-4-300x169.png 300w, https:\/\/devoteam.info\/wp-content\/uploads\/2024\/12\/FINAL-Berry-on-Tour-Devoteam-Strawberry-Nordic-AI-Days-Presentation-Shared-4-768x432.png 768w\" sizes=\"auto, (max-width: 960px) 100vw, 960px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">The Devoteam <a href=\"https:\/\/devoteam.info\/en-nl\/google-cloud\/\">Google Cloud<\/a> team worked closely with Strawberry to tailor the solution. They focused on integrating Scout with Strawberry\u2019s diverse data sources, customising the chatbot\u2019s personality and tone to match the company culture, and ensuring data security and <a href=\"https:\/\/devoteam.info\/whitepaper\/the-ai-act-data-protection-safeguard-your-business-in-the-age-of-ai\/\">GDPR<\/a> compliance. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The team followed a collaborative and iterative approach: first, they conducted a discovery phase to understand business requirements and existing systems; then, they developed a roadmap for integration, customisation, and scalability; followed by pilot testing with feedback on accuracy and user experience; and continuous improvement based on that feedback. The rapid deployment of a minimal viable product within two weeks demonstrated early success. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">High user adoption, with employees quickly embracing Scout and consistent accuracy in responses reduced the burden on support channels and saved time. Strawberry did not have to change its existing tools or platforms, as Devoteam ensured Scout seamlessly integrated with <a href=\"https:\/\/devoteam.info\/en-nl\/google-cloud\/digital-workplace\/\">Google Workspace<\/a>, Google Chat, and Slack, familiar interfaces for employees, boosting adoption further.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1920\" height=\"1080\" src=\"https:\/\/devoteam.info\/wp-content\/uploads\/2024\/09\/IMG_1012-2.gif\" alt=\"Strawberry presenting their chatbot innovation\" class=\"wp-image-708961\"\/><figcaption class=\"wp-element-caption\">Strawberry presenting their chatbot innovation<\/figcaption><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-the-result\">The Result<\/h2>\n\n\n\n<div class=\"wp-block-group alignfull feature-boxes has-base-background-color has-background has-global-padding is-layout-constrained wp-container-core-group-is-layout-033faf9f wp-block-group-is-layout-constrained\" style=\"margin-top:0px;padding-top:var(--wp--preset--spacing--small);padding-right:0;padding-bottom:var(--wp--preset--spacing--small);padding-left:0\">\n<div class=\"wp-block-group alignwide is-vertical is-layout-flex wp-container-core-group-is-layout-b99ecfb1 wp-block-group-is-layout-flex\">\n<div class=\"wp-block-columns alignwide is-layout-flex wp-container-core-columns-is-layout-e3ca69fe wp-block-columns-is-layout-flex\" style=\"margin-top:0px;margin-bottom:0px\">\n<div class=\"wp-block-column is-style-column-box-shadow has-border-color has-base-background-color has-background is-layout-flow wp-container-core-column-is-layout-413fa631 wp-block-column-is-layout-flow\" style=\"border-color:#e3e3ea;border-width:1px;padding-top:var(--wp--preset--spacing--medium);padding-right:var(--wp--preset--spacing--medium);padding-bottom:var(--wp--preset--spacing--medium);padding-left:var(--wp--preset--spacing--medium)\">\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-container-core-group-is-layout-b56e0895 wp-block-group-is-layout-constrained\">\n<figure class=\"wp-block-image size-large is-resized is-style-default wp-duotone-red-devoteam\"><img decoding=\"async\" src=\"https:\/\/devoteam.info\/wp-content\/uploads\/2024\/09\/sliders-light.svg\" alt=\"\" class=\"wp-image-5413\" style=\"width:35px;height:auto\"\/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\" style=\"font-style:normal;font-weight:600\">New staff training time was reduced by a significant 20% to 30%<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-style-column-box-shadow has-border-color has-base-background-color has-background is-layout-flow wp-container-core-column-is-layout-413fa631 wp-block-column-is-layout-flow\" style=\"border-color:#e3e3ea;border-width:1px;padding-top:var(--wp--preset--spacing--medium);padding-right:var(--wp--preset--spacing--medium);padding-bottom:var(--wp--preset--spacing--medium);padding-left:var(--wp--preset--spacing--medium)\">\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-container-core-group-is-layout-b56e0895 wp-block-group-is-layout-constrained\">\n<figure class=\"wp-block-image size-large is-resized is-style-default wp-duotone-red-devoteam\"><img decoding=\"async\" src=\"https:\/\/devoteam.info\/wp-content\/uploads\/2024\/09\/telescope-light.svg\" alt=\"\" class=\"wp-image-5404\" style=\"width:35px;height:auto\"\/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\" style=\"font-style:normal;font-weight:600\"><strong>Fragmented information sources were transformed into a centralised, efficient knowledge platform.<\/strong><\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-style-column-box-shadow has-border-color has-base-background-color has-background is-layout-flow wp-container-core-column-is-layout-413fa631 wp-block-column-is-layout-flow\" style=\"border-color:#e3e3ea;border-width:1px;padding-top:var(--wp--preset--spacing--medium);padding-right:var(--wp--preset--spacing--medium);padding-bottom:var(--wp--preset--spacing--medium);padding-left:var(--wp--preset--spacing--medium)\">\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-container-core-group-is-layout-b56e0895 wp-block-group-is-layout-constrained\">\n<figure class=\"wp-block-image size-large is-resized is-style-default wp-duotone-red-devoteam\"><img decoding=\"async\" src=\"https:\/\/devoteam.info\/wp-content\/uploads\/2024\/09\/screen-users-light.svg\" alt=\"\" class=\"wp-image-5445\" style=\"width:35px;height:auto\"\/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\" style=\"font-style:normal;font-weight:600\">The Scout AI Chatbot, built on Google Cloud, has become a trusted resource for all employees.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:0px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Strawberry has transformed from fragmented information sources and inefficient knowledge-sharing methods to a centralised platform that streamlines information retrieval. <\/li>\n\n\n\n<li>Scout AI Chatbot has become a trusted resource for employees and reduced information overload <\/li>\n\n\n\n<li>The chatbot significantly boosts efficiency and enhances the overall employee experience. <\/li>\n\n\n\n<li>The time required for new staff training has been reduced by between 20% to 30%.<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-group is-style-column-box-shadow has-gray-light-background-color has-background has-global-padding is-layout-constrained wp-container-core-group-is-layout-a9070b44 wp-block-group-is-layout-constrained\" style=\"border-radius:5px;padding-top:var(--wp--preset--spacing--large);padding-right:var(--wp--preset--spacing--large);padding-bottom:var(--wp--preset--spacing--large);padding-left:var(--wp--preset--spacing--large)\">\n<figure class=\"wp-block-image size-large is-resized wp-duotone-red-devoteam\"><img loading=\"lazy\" decoding=\"async\" width=\"24\" height=\"24\" src=\"https:\/\/devoteam.info\/wp-content\/uploads\/2024\/09\/citation-a-droite.svg\" alt=\"Quote\" class=\"wp-image-208\" style=\"width:28px;height:auto\"\/><\/figure>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\">As a result of the implementation, we can already see a decrease in the time it takes to train people. The training time has been reduced by somewhere between 20% to 30%. It is much more efficient.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-text-color has-gray-color has-alpha-channel-opacity has-gray-background-color has-background is-style-separator-dotted is-style-default\" style=\"margin-top:var(--wp--preset--spacing--medium);margin-bottom:var(--wp--preset--spacing--medium)\"\/>\n\n\n\n<div class=\"wp-block-group is-nowrap is-layout-flex wp-container-core-group-is-layout-fe6f0742 wp-block-group-is-layout-flex\">\n<figure class=\"wp-block-image size-full is-resized is-style-rounded-full is-style-rounded\"><img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"800\" src=\"https:\/\/devoteam.info\/wp-content\/uploads\/2025\/09\/1754468528804.jpg\" alt=\"\" class=\"wp-image-725431\" style=\"width:60px;height:60px\" srcset=\"https:\/\/devoteam.info\/wp-content\/uploads\/2025\/09\/1754468528804.jpg 800w, https:\/\/devoteam.info\/wp-content\/uploads\/2025\/09\/1754468528804-300x300.jpg 300w, https:\/\/devoteam.info\/wp-content\/uploads\/2025\/09\/1754468528804-150x150.jpg 150w, https:\/\/devoteam.info\/wp-content\/uploads\/2025\/09\/1754468528804-768x768.jpg 768w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/><\/figure>\n\n\n\n<div class=\"wp-block-group is-vertical is-layout-flex wp-container-core-group-is-layout-0f66ae2b wp-block-group-is-layout-flex\">\n<p class=\"wp-block-paragraph\" style=\"font-style:normal;font-weight:500\">Evelyn Piros-Read <br>Business Analyst at Strawberry<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\">This project highlights the successful collaboration between Devoteam G Cloud and Strawberry, showing how innovative solutions can drive operational improvements and make the organisation more data-driven.<br>Want to learn more? Watch our <a href=\"https:\/\/youtube.com\/watch?v=gUrhHzDjsuA%3Ffeature%3Doembed%26enablejsapi%3D1%26origin%3Dhttps%253A%252F%252Fgcloud.devoteam.com\">Partner session with Strawberry<\/a>!<\/p>\n\n\n\n<div class=\"wp-block-columns alignfull is-layout-flex wp-container-core-columns-is-layout-4b1fd674 wp-block-columns-is-layout-flex\" style=\"margin-top:var(--wp--preset--spacing--medium);margin-bottom:var(--wp--preset--spacing--medium)\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-container-core-column-is-layout-969dc29d wp-block-column-is-layout-flow\" style=\"padding-top:0;padding-right:0;padding-bottom:0;padding-left:0;flex-basis:100%\">\n<div class=\"wp-block-cover alignfull is-style-blur-image is-style-blur-image-less\" style=\"margin-top:0;margin-bottom:0;padding-top:0;padding-right:0;padding-bottom:0;padding-left:0\"><span aria-hidden=\"true\" class=\"wp-block-cover__background has-black-background-color has-background-dim-70 has-background-dim\"><\/span><img loading=\"lazy\" decoding=\"async\" width=\"1856\" height=\"1030\" src=\"https:\/\/devoteam.info\/wp-content\/uploads\/2024\/09\/Screenshot-2024-09-26-at-15.27.56.jpg\" class=\"wp-block-cover__image-background wp-post-image\" alt=\"\" data-object-fit=\"cover\" srcset=\"https:\/\/devoteam.info\/wp-content\/uploads\/2024\/09\/Screenshot-2024-09-26-at-15.27.56.jpg 1856w, https:\/\/devoteam.info\/wp-content\/uploads\/2024\/09\/Screenshot-2024-09-26-at-15.27.56-300x166.jpg 300w, https:\/\/devoteam.info\/wp-content\/uploads\/2024\/09\/Screenshot-2024-09-26-at-15.27.56-1024x568.jpg 1024w, https:\/\/devoteam.info\/wp-content\/uploads\/2024\/09\/Screenshot-2024-09-26-at-15.27.56-768x426.jpg 768w, https:\/\/devoteam.info\/wp-content\/uploads\/2024\/09\/Screenshot-2024-09-26-at-15.27.56-1536x852.jpg 1536w\" sizes=\"auto, (max-width: 1856px) 100vw, 1856px\" \/><div class=\"wp-block-cover__inner-container is-layout-flow wp-block-cover-is-layout-flow\">\n<div class=\"wp-block-group alignfull has-base-color has-text-color has-global-padding is-layout-constrained wp-container-core-group-is-layout-46b67d08 wp-block-group-is-layout-constrained\" style=\"margin-top:0px;margin-bottom:0px;padding-top:var(--wp--preset--spacing--xxx-large);padding-right:var(--wp--preset--spacing--medium);padding-bottom:var(--wp--preset--spacing--xxx-large);padding-left:var(--wp--preset--spacing--medium)\">\n<div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group has-global-padding is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-5f9de3d0 wp-block-group-is-layout-constrained\">\n<h2 class=\"wp-block-heading has-text-align-left has-secondary-font-family has-large-font-size\" id=\"h-do-you-want-to-be-at-the-forefront-of-innovation-like-strawberry\">Do you want to be at the <strong>forefront of innovation like Strawberry<\/strong>?<\/h2>\n<\/div>\n\n\n\n<p class=\"has-text-align-left has-main-accent-color has-text-color wp-block-paragraph\">Contact us and start your journey or see how we helped others!<\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-left is-layout-flex wp-container-core-buttons-is-layout-3c38c079 wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/devoteam.info\/en-nl\/google-cloud\/#contact\">Contact us<\/a><\/div>\n\n\n\n<div class=\"wp-block-button is-style-outline-white-button\"><a class=\"wp-block-button__link has-base-color has-text-color has-background wp-element-button\" href=\"https:\/\/devoteam.info\/success-story\/?topic_name=google-cloud\" style=\"background-color:#64648254\">Sucess Stories<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>The snapshot 1 Strawberry, a leading Nordic hospitality company, aimed to centralise fragmented employee information across its rapidly changing operational landscape. 2 The upgrade from legacy to new flexible systems created information overload, making it difficult for 20,000+ employees to quickly find and understand updated procedures 3 Devoteam customised the Scout AI chatbot using Google&#8217;s [&hellip;]<\/p>\n","protected":false},"featured_media":72317,"template":"","categories":[900,902],"tags":[],"industry":[1102],"class_list":["post-72315","success-story","type-success-story","status-publish","has-post-thumbnail","hentry","category-ai-en-nl","category-google-cloud-en-nl","industry-hospitality"],"acf":[],"cards":"\n\t<div class=\"single-post-card\">\n\n\t\t<figure class=\"wp-block-post-featured-image\"><a href=\"https:\/\/devoteam.info\/en-nl\/success-story\/strawberrys-knowledge-revolution-with-the-scout-ai-chatbot\/\" target=\"_self\" ><img width=\"1856\" height=\"1030\" src=\"https:\/\/devoteam.info\/wp-content\/uploads\/2024\/09\/Screenshot-2024-09-26-at-15.27.56.jpg\" class=\"attachment-post-thumbnail size-post-thumbnail wp-post-image\" alt=\"Strawberry\u2019s Knowledge Revolution with the Scout AI Chatbot\" style=\"aspect-ratio:4\/3;width:100%;object-fit:cover;\" decoding=\"async\" loading=\"lazy\" srcset=\"https:\/\/devoteam.info\/wp-content\/uploads\/2024\/09\/Screenshot-2024-09-26-at-15.27.56.jpg 1856w, https:\/\/devoteam.info\/wp-content\/uploads\/2024\/09\/Screenshot-2024-09-26-at-15.27.56-300x166.jpg 300w, https:\/\/devoteam.info\/wp-content\/uploads\/2024\/09\/Screenshot-2024-09-26-at-15.27.56-1024x568.jpg 1024w, https:\/\/devoteam.info\/wp-content\/uploads\/2024\/09\/Screenshot-2024-09-26-at-15.27.56-768x426.jpg 768w, https:\/\/devoteam.info\/wp-content\/uploads\/2024\/09\/Screenshot-2024-09-26-at-15.27.56-1536x852.jpg 1536w\" sizes=\"auto, (max-width: 1856px) 100vw, 1856px\" \/><\/a><\/figure>\n\n\t\t\n\t\t<div class=\"wp-block-group is-vertical is-layout-flex wp-container-core-group-is-layout-43282307 wp-block-group-is-layout-flex\">\n\t<p style=\"font-style:normal;font-weight:700\" class=\"has-link-color wp-elements-7 wp-block-lp-post-type has-text-color has-primary-color has-small-font-size\">Success story<\/p>\n\n\t\t\n\t\t<h3 style=\"font-style:normal;font-weight:400\" class=\"wp-block-post-title has-base-font-size\"><a href=\"https:\/\/devoteam.info\/en-nl\/success-story\/strawberrys-knowledge-revolution-with-the-scout-ai-chatbot\/\" target=\"_self\" >Strawberry\u2019s Knowledge Revolution with the Scout AI Chatbot<\/a><\/h3><\/div>\n\t\t\n\t<\/div>\n\n","yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.4 (Yoast SEO v28.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Scout AI Chatbot: Strawberry\u2019s Knowledge Revolution | Devoteam<\/title>\n<meta name=\"description\" content=\"Discover how Devoteam helped Strawberry revolutionise its knowledge sharing with Scout, an AI chatbot powered by Google&#039;s Gemini.\" 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