{"id":577831,"date":"2025-04-04T17:29:09","date_gmt":"2025-04-04T15:29:09","guid":{"rendered":"https:\/\/www.devoteam.com\/event\/the-ultimate-guide-to-servicenow-crm\/"},"modified":"2025-05-21T11:24:58","modified_gmt":"2025-05-21T09:24:58","slug":"the-ultimate-guide-to-servicenow-crm","status":"publish","type":"event","link":"https:\/\/devoteam.info\/en-pt\/event\/the-ultimate-guide-to-servicenow-crm\/","title":{"rendered":"The ultimate guide to ServiceNow CRM"},"content":{"rendered":"\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-b7c91e0b wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-text-align-center wp-element-button\" href=\"https:\/\/share-eu1.hsforms.com\/13UE0u4-eRVGuyQSP9zOlFQf8mvd\">Get the recording<\/a><\/div>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Are you looking for a CRM solution that truly connects all aspects of your customer interactions?<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Many businesses are confused about what a modern CRM can <em>really<\/em> do. If you&#8217;re wondering how to integrate your sales, customer service, and field operations into a single, powerful platform, then this webinar is for you.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Join our webinar<strong> <\/strong>and gain clarity on how ServiceNow CRM provides a unified solution to manage your entire customer lifecycle.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In this essential session, we will break down the <strong>core components of ServiceNow CRM<\/strong> and show you how they work together to benefit your business:<\/p>\n\n\n\n<p class=\"has-base-color has-primary-background-color has-text-color has-background has-link-color wp-elements-1 wp-block-paragraph\"><strong>Sales and Order Management (SOM)<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Discover how ServiceNow CRM streamlines your sales process from lead to order. Learn about:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Sales Automation &#8211; <\/strong>Automating lead qualification, opportunity tracking, and forecasting.<\/li>\n\n\n\n<li><strong>Pipeline Visibility &#8211; <\/strong>Gaining a clear, real-time view of your sales pipeline.<\/li>\n\n\n\n<li><strong>Quote and Order Management &#8211; <\/strong>Efficiently creating and managing quotes and processing orders.<\/li>\n<\/ul>\n\n\n\n<p class=\"has-base-color has-primary-background-color has-text-color has-background has-link-color wp-elements-2 wp-block-paragraph\"><strong><strong>Customer Service<\/strong> Management (CSM)<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Understand how ServiceNow CRM empowers your service teams to deliver exceptional support. We&#8217;ll cover:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Case Management &#8211; <\/strong>Efficiently managing and resolving customer inquiries across all channels.<\/li>\n\n\n\n<li><strong>Knowledge Management &#8211; <\/strong>Providing easy access to information for both agents and customers.<\/li>\n\n\n\n<li><strong>Omnichannel Engagement &#8211; <\/strong>Connecting with customers seamlessly via email, phone, chat, and more.<\/li>\n<\/ul>\n\n\n\n<p class=\"has-base-color has-primary-background-color has-text-color has-background has-link-color wp-elements-3 wp-block-paragraph\"><strong><strong>Field Service Management<\/strong><\/strong> <strong>(FSM)<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">See how ServiceNow CRM extends beyond the office to optimise your field operations. We&#8217;ll explore:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Work Order Management &#8211; <\/strong>Streamlining scheduling, dispatching, and tracking of field service tasks.<\/li>\n\n\n\n<li><strong>Mobile Field Service &#8211; <\/strong>Equipping your technicians with the information they need on the go.<\/li>\n\n\n\n<li><strong>Inventory Management &#8211; <\/strong>Ensuring the right parts are available at the right time.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Addressing your challenges with a unified approach:<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Stop juggling disparate systems! We&#8217;ll demonstrate how ServiceNow CRM&#8217;s integrated nature solves common midmarket challenges like data silos, inefficient workflows, and inconsistent customer experiences across sales, service, and field teams.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Why choose ServiceNow CRM for a complete view?<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">ServiceNow CRM offers a holistic approach to customer management, built on the robust and scalable Now Platform. It&#8217;s more than just a sales tool \u2013 it&#8217;s a unified engine for driving customer satisfaction and business growth across all your customer-facing operations.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Sales, Customer Service, &#038; Field Management explained<\/p>\n","protected":false},"featured_media":569450,"template":"","location":[],"class_list":["post-577831","event","type-event","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.4 (Yoast SEO v28.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Webinar | The ultimate guide to ServiceNow CRM | Devoteam<\/title>\n<meta name=\"description\" content=\"Join our webinar and gain clarity on how ServiceNow CRM provides a unified solution to manage your entire customer lifecycle.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, 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