{"id":517823,"date":"2025-01-06T17:18:10","date_gmt":"2025-01-06T16:18:10","guid":{"rendered":"https:\/\/www.devoteam.com\/expert-view\/how-servicenow-fsm-can-optimise-retail-delivery-and-logistics\/"},"modified":"2025-01-06T17:18:10","modified_gmt":"2025-01-06T16:18:10","slug":"how-servicenow-fsm-can-optimise-retail-delivery-and-logistics","status":"publish","type":"expert-view","link":"https:\/\/devoteam.info\/en-pt\/expert-view\/how-servicenow-fsm-can-optimise-retail-delivery-and-logistics\/","title":{"rendered":"How ServiceNow FSM can optimise retail delivery and logistics"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">In today&#8217;s fast-paced retail environment, efficient delivery and logistics are critical for success. Customers expect fast, reliable, and transparent delivery options, and retailers need to optimise their operations to meet these demands while controlling costs. This is where <a href=\"https:\/\/www.servicenow.com\/products\/field-service-management.html\" target=\"_blank\" rel=\"noreferrer noopener\">ServiceNow Field Service Management (FSM)<\/a> can make a significant impact.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-beyond-the-last-mile\">Beyond the last mile<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">While many focus on the &#8220;last mile&#8221; of delivery, ServiceNow FSM optimises the entire delivery and logistics process, from order fulfilment and inventory management to route optimisation and real-time communication.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">By streamlining these processes, retailers can:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Reduce delivery times:<\/strong> Optimise delivery routes, manage schedules effectively, and ensure timely deliveries to meet customer expectations.<\/li>\n\n\n\n<li><strong>Improve delivery accuracy:<\/strong> Minimise errors and ensure that the right products are delivered to the right customers at the right time.<\/li>\n\n\n\n<li><strong>Enhance visibility and control:<\/strong> Gain real-time visibility into the status of deliveries, inventory levels, and technician location.<\/li>\n\n\n\n<li><strong>Increase efficiency and productivity:<\/strong> Automate tasks, optimise resource allocation and streamline workflows to improve overall efficiency.<\/li>\n\n\n\n<li><strong>Reduce costs:<\/strong> Optimise routes to minimise fuel consumption and mileage, and improve inventory management to reduce waste and carrying costs.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-key-capabilities-of-servicenow-fsm-for-retail-delivery-and-logistics\">Key capabilities of ServiceNow FSM for retail delivery and logistics<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">ServiceNow FSM offers a range of features that can optimise retail delivery and logistics:<\/p>\n\n\n\n<div class=\"wp-block-group alignfull feature-boxes has-global-padding is-layout-constrained wp-container-core-group-is-layout-6c1a73bc wp-block-group-is-layout-constrained\" id=\"benefits\" style=\"margin-top:0px;padding-top:var(--wp--preset--spacing--large);padding-right:0;padding-bottom:var(--wp--preset--spacing--medium);padding-left:0\">\n<div class=\"wp-block-group alignwide is-vertical is-layout-flex wp-container-core-group-is-layout-b99ecfb1 wp-block-group-is-layout-flex\">\n<div class=\"wp-block-columns alignwide is-layout-flex wp-container-core-columns-is-layout-4617f72f wp-block-columns-is-layout-flex\" style=\"margin-top:0px;margin-bottom:0px\">\n<div class=\"wp-block-column is-style-column-box-shadow has-border-color has-gray-light-border-color has-base-background-color has-background is-layout-flow wp-container-core-column-is-layout-79295932 wp-block-column-is-layout-flow\" style=\"border-width:1px;padding-top:var(--wp--preset--spacing--medium);padding-right:var(--wp--preset--spacing--medium);padding-bottom:var(--wp--preset--spacing--medium);padding-left:var(--wp--preset--spacing--medium);box-shadow:var(--wp--preset--shadow--natural)\">\n<figure class=\"wp-block-image size-large is-resized is-style-default wp-duotone-red-devoteam\"><img decoding=\"async\" src=\"https:\/\/devoteam.info\/wp-content\/uploads\/2024\/09\/file-contract-light.svg\" alt=\"\" class=\"wp-image-5456\" style=\"width:33px\"\/><\/figure>\n\n\n\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-container-core-group-is-layout-b56e0895 wp-block-group-is-layout-constrained\">\n<p class=\"wp-block-paragraph\" style=\"font-style:normal;font-weight:600\"><strong><strong>Order management<\/strong><\/strong><\/p>\n\n\n\n<p class=\"has-small-font-size wp-block-paragraph\">Manage orders efficiently, track their status, and ensure timely fulfilment.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-style-column-box-shadow has-border-color has-gray-light-border-color has-base-background-color has-background is-layout-flow wp-container-core-column-is-layout-79295932 wp-block-column-is-layout-flow\" style=\"border-width:1px;padding-top:var(--wp--preset--spacing--medium);padding-right:var(--wp--preset--spacing--medium);padding-bottom:var(--wp--preset--spacing--medium);padding-left:var(--wp--preset--spacing--medium);box-shadow:var(--wp--preset--shadow--natural)\">\n<figure class=\"wp-block-image size-full is-resized is-style-default wp-duotone-red-devoteam\"><img decoding=\"async\" src=\"https:\/\/devoteam.info\/wp-content\/uploads\/2024\/12\/arrows-maximize-light.svg\" alt=\"\" class=\"wp-image-244788\" style=\"width:40px\"\/><\/figure>\n\n\n\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-container-core-group-is-layout-b56e0895 wp-block-group-is-layout-constrained\">\n<p class=\"wp-block-paragraph\" style=\"font-style:normal;font-weight:600\"><strong><strong>Inventory management<\/strong><\/strong><\/p>\n\n\n\n<p class=\"has-small-font-size wp-block-paragraph\">Track inventory levels in real-time, automate replenishment, and optimise stock allocation across locations.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-style-column-box-shadow has-border-color has-gray-light-border-color has-base-background-color has-background is-layout-flow wp-container-core-column-is-layout-79295932 wp-block-column-is-layout-flow\" style=\"border-width:1px;padding-top:var(--wp--preset--spacing--medium);padding-right:var(--wp--preset--spacing--medium);padding-bottom:var(--wp--preset--spacing--medium);padding-left:var(--wp--preset--spacing--medium);box-shadow:var(--wp--preset--shadow--natural)\">\n<figure class=\"wp-block-image size-large is-resized is-style-default wp-duotone-red-devoteam\"><img decoding=\"async\" src=\"https:\/\/devoteam.info\/wp-content\/uploads\/2024\/12\/screwdriver-wrench-sharp-light-1.svg\" alt=\"\" class=\"wp-image-261647\" style=\"width:40px\"\/><\/figure>\n\n\n\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-container-core-group-is-layout-b56e0895 wp-block-group-is-layout-constrained\">\n<p class=\"wp-block-paragraph\" style=\"font-style:normal;font-weight:600\"><strong><strong>Scheduling and dispatch<\/strong><\/strong><\/p>\n\n\n\n<p class=\"has-small-font-size wp-block-paragraph\">Schedule deliveries, optimise routes, and dispatch drivers or technicians efficiently.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group alignfull feature-boxes has-global-padding is-layout-constrained wp-container-core-group-is-layout-b432be05 wp-block-group-is-layout-constrained\" id=\"benefits\" style=\"margin-top:0px;padding-top:0;padding-right:0;padding-bottom:var(--wp--preset--spacing--large);padding-left:0\">\n<div class=\"wp-block-group alignwide is-vertical is-layout-flex wp-container-core-group-is-layout-b99ecfb1 wp-block-group-is-layout-flex\">\n<div class=\"wp-block-columns alignwide is-layout-flex wp-container-core-columns-is-layout-4617f72f wp-block-columns-is-layout-flex\" style=\"margin-top:0px;margin-bottom:0px\">\n<div class=\"wp-block-column is-style-column-box-shadow has-border-color has-gray-light-border-color has-base-background-color has-background is-layout-flow wp-container-core-column-is-layout-79295932 wp-block-column-is-layout-flow\" style=\"border-width:1px;padding-top:var(--wp--preset--spacing--medium);padding-right:var(--wp--preset--spacing--medium);padding-bottom:var(--wp--preset--spacing--medium);padding-left:var(--wp--preset--spacing--medium);box-shadow:var(--wp--preset--shadow--natural)\">\n<figure class=\"wp-block-image size-large is-resized is-style-default wp-duotone-red-devoteam\"><img decoding=\"async\" src=\"https:\/\/devoteam.info\/wp-content\/uploads\/2024\/09\/laptop-mobile-light.svg\" alt=\"\" class=\"wp-image-5460\" style=\"width:45px\"\/><\/figure>\n\n\n\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-container-core-group-is-layout-b56e0895 wp-block-group-is-layout-constrained\">\n<p class=\"wp-block-paragraph\" style=\"font-style:normal;font-weight:600\"><strong><strong>Mobile app for drivers<\/strong><\/strong><\/p>\n\n\n\n<p class=\"has-small-font-size wp-block-paragraph\">Empower drivers with a mobile app to access delivery information, update status, capture signatures, and communicate with dispatchers.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-style-column-box-shadow has-border-color has-gray-light-border-color has-base-background-color has-background is-layout-flow wp-container-core-column-is-layout-79295932 wp-block-column-is-layout-flow\" style=\"border-width:1px;padding-top:var(--wp--preset--spacing--medium);padding-right:var(--wp--preset--spacing--medium);padding-bottom:var(--wp--preset--spacing--medium);padding-left:var(--wp--preset--spacing--medium);box-shadow:var(--wp--preset--shadow--natural)\">\n<figure class=\"wp-block-image size-large is-resized is-style-default wp-duotone-red-devoteam\"><img decoding=\"async\" src=\"https:\/\/devoteam.info\/wp-content\/uploads\/2024\/12\/eye-light-1.svg\" alt=\"\" class=\"wp-image-262548\" style=\"width:40px\"\/><\/figure>\n\n\n\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-container-core-group-is-layout-b56e0895 wp-block-group-is-layout-constrained\">\n<p class=\"wp-block-paragraph\" style=\"font-style:normal;font-weight:600\"><strong><strong>Real-time tracking and communication<\/strong><\/strong><\/p>\n\n\n\n<p class=\"has-small-font-size wp-block-paragraph\">Track deliveries in real-time, provide customers with updates, and enable seamless communication between drivers, dispatchers, and customers.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-examples-of-optimisation-in-action\">Examples of optimisation in action<\/h2>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>A furniture retailer<\/strong> uses ServiceNow FSM to schedule and optimise delivery routes, ensuring that furniture is delivered on time and within budget.<\/li>\n\n\n\n<li><strong>A grocery store chain<\/strong> uses ServiceNow FSM to track inventory levels in real-time, ensuring that shelves are stocked and deliveries are made efficiently.<\/li>\n\n\n\n<li><strong>A pharmacy <\/strong>uses ServiceNow FSM to manage prescription deliveries, providing customers with real-time updates and ensuring timely delivery of critical medications.<\/li>\n<\/ol>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-conclusion\">Conclusion<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">ServiceNow FSM is a powerful tool for retailers looking to optimise their delivery and logistics operations. By streamlining processes, improving visibility, and empowering employees, retailers can enhance customer satisfaction, reduce costs, and gain a competitive edge in today&#8217;s demanding market.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-text-color has-primary-color has-alpha-channel-opacity has-primary-background-color has-background is-style-dots\"\/>\n\n\n\n<p class=\"wp-block-paragraph\"><strong><strong><strong><strong>Ready to optimise your retail delivery and logistics with ServiceNow FSM?<\/strong><\/strong><\/strong><\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/devoteam.info\/en-pt\/get-in-touch\/\" target=\"_blank\" rel=\"noreferrer noopener\">Contact Devoteam<\/a> today to learn more about how we can help you implement and optimise ServiceNow FSM for your retail business.<\/p>\n\n\n\n<div class=\"wp-block-columns alignfull has-secondary-background-color has-background is-layout-flex wp-container-core-columns-is-layout-c6f3fcac wp-block-columns-is-layout-flex\" style=\"margin-top:var(--wp--preset--spacing--medium);margin-bottom:var(--wp--preset--spacing--medium);padding-bottom:var(--wp--preset--spacing--x-small);padding-left:var(--wp--preset--spacing--small)\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-container-core-column-is-layout-969dc29d wp-block-column-is-layout-flow\" style=\"padding-top:0;padding-right:0;padding-bottom:0;padding-left:0;flex-basis:100%\">\n<div class=\"wp-block-cover is-light\" style=\"padding-right:0;padding-left:0\"><span aria-hidden=\"true\" class=\"wp-block-cover__background has-secondary-background-color has-background-dim-100 has-background-dim\"><\/span><div class=\"wp-block-cover__inner-container has-global-padding is-layout-constrained wp-container-core-cover-is-layout-2efe2b56 wp-block-cover-is-layout-constrained\">\n<figure class=\"wp-block-image size-large is-resized\" style=\"margin-top:0;margin-right:0;margin-bottom:0;margin-left:0\"><img decoding=\"async\" src=\"https:\/\/devoteam.info\/wp-content\/uploads\/2025\/01\/fsm-ultimate-guide_mockup-1024x729.png\" alt=\"\" class=\"wp-image-460646\" style=\"width:490px;height:auto\"\/><\/figure>\n<\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-stretch is-layout-flow wp-block-column-is-layout-flow\" style=\"padding-right:0;padding-left:0;flex-basis:90%\">\n<div class=\"wp-block-group has-main-color has-text-color has-link-color wp-elements-1 is-layout-flow wp-container-core-group-is-layout-a34a34fd wp-block-group-is-layout-flow\" style=\"margin-top:0;margin-bottom:0;padding-top:var(--wp--preset--spacing--large);padding-right:0;padding-bottom:var(--wp--preset--spacing--medium);padding-left:var(--wp--preset--spacing--medium)\">\n<p class=\"has-text-align-left has-main-color has-text-color has-medium-font-size wp-container-content-42c95ffb wp-block-paragraph\"><strong>Want to learn more about ServiceNow FSM and how to implement it?<\/strong><\/p>\n\n\n\n<div class=\"wp-block-group is-vertical is-content-justification-left is-layout-flex wp-container-core-group-is-layout-0db67aad wp-block-group-is-layout-flex\" style=\"min-height:0px;padding-top:var(--wp--preset--spacing--medium);padding-bottom:var(--wp--preset--spacing--medium)\">\n<p class=\"has-text-align-left has-main-color has-text-color has-link-color has-base-font-size wp-elements-2 wp-block-paragraph\">Download our free ebook, &#8220;<em>The Ultimate Guide to ServiceNow Field Service Management<\/em>&#8220;, to discover actionable strategies and best practices.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-left is-layout-flex wp-container-core-buttons-is-layout-5446dffb wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/devoteam.info\/ebook\/the-ultimate-guide-to-servicenow-field-service-management\/\" target=\"_blank\" rel=\"noreferrer noopener\">Download<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>In today&#8217;s fast-paced retail environment, efficient delivery and logistics are critical for success. Customers expect fast, reliable, and transparent delivery options, and retailers need to optimise their operations to meet these demands while controlling costs. This is where ServiceNow Field Service Management (FSM) can make a significant impact. Beyond the last mile While many focus [&hellip;]<\/p>\n","protected":false},"featured_media":460637,"template":"","categories":[2882,2388],"tags":[],"industry":[2352],"class_list":["post-517823","expert-view","type-expert-view","status-publish","has-post-thumbnail","hentry","category-customer-workflows-en-pt","category-servicenow-en-pt","industry-retail-en-pt"],"acf":[],"cards":"\n\t<div class=\"single-post-card\">\n\n\t\t<figure class=\"wp-block-post-featured-image\"><a href=\"https:\/\/devoteam.info\/en-pt\/expert-view\/how-servicenow-fsm-can-optimise-retail-delivery-and-logistics\/\" target=\"_self\" ><img width=\"1920\" height=\"1080\" src=\"https:\/\/devoteam.info\/wp-content\/uploads\/2025\/01\/How-ServiceNow-FSM-can-optimise-retail-delivery-and-logistics.jpg\" class=\"attachment-post-thumbnail size-post-thumbnail wp-post-image\" alt=\"How ServiceNow FSM can optimise retail delivery and logistics\" style=\"aspect-ratio:4\/3;width:100%;object-fit:cover;\" decoding=\"async\" loading=\"lazy\" srcset=\"https:\/\/devoteam.info\/wp-content\/uploads\/2025\/01\/How-ServiceNow-FSM-can-optimise-retail-delivery-and-logistics.jpg 1920w, https:\/\/devoteam.info\/wp-content\/uploads\/2025\/01\/How-ServiceNow-FSM-can-optimise-retail-delivery-and-logistics-300x169.jpg 300w, https:\/\/devoteam.info\/wp-content\/uploads\/2025\/01\/How-ServiceNow-FSM-can-optimise-retail-delivery-and-logistics-1024x576.jpg 1024w, https:\/\/devoteam.info\/wp-content\/uploads\/2025\/01\/How-ServiceNow-FSM-can-optimise-retail-delivery-and-logistics-768x432.jpg 768w, https:\/\/devoteam.info\/wp-content\/uploads\/2025\/01\/How-ServiceNow-FSM-can-optimise-retail-delivery-and-logistics-1536x864.jpg 1536w\" sizes=\"auto, (max-width: 1920px) 100vw, 1920px\" \/><\/a><\/figure>\n\n\t\t\n\t\t<div class=\"wp-block-group is-vertical is-layout-flex wp-container-core-group-is-layout-43282307 wp-block-group-is-layout-flex\">\n\t<p style=\"font-style:normal;font-weight:700\" class=\"has-link-color wp-elements-4 wp-block-lp-post-type has-text-color has-primary-color has-small-font-size\">Expert View<\/p>\n\n\t\t\n\t\t<h3 style=\"font-style:normal;font-weight:400\" class=\"wp-block-post-title has-base-font-size\"><a href=\"https:\/\/devoteam.info\/en-pt\/expert-view\/how-servicenow-fsm-can-optimise-retail-delivery-and-logistics\/\" target=\"_self\" >How ServiceNow FSM can optimise retail delivery and logistics<\/a><\/h3><\/div>\n\t\t\n\t<\/div>\n\n","yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.4 (Yoast SEO v28.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>How ServiceNow FSM can optimise retail delivery and logistics | Devoteam<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/devoteam.info\/en-pt\/expert-view\/how-servicenow-fsm-can-optimise-retail-delivery-and-logistics\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How ServiceNow FSM can optimise retail delivery and logistics\" \/>\n<meta property=\"og:description\" content=\"In today&#8217;s fast-paced retail environment, efficient delivery and logistics are critical for success. Customers expect fast, reliable, and transparent delivery options, and retailers need to optimise their operations to meet these demands while controlling costs. This is where ServiceNow Field Service Management (FSM) can make a significant impact. 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