{"id":79885,"date":"2024-09-19T13:56:10","date_gmt":"2024-09-19T11:56:10","guid":{"rendered":"https:\/\/www.devoteam.com\/servicenow\/esm-workflows\/"},"modified":"2025-04-01T16:38:23","modified_gmt":"2025-04-01T14:38:23","slug":"esm-workflows","status":"publish","type":"page","link":"https:\/\/devoteam.info\/en-pt\/servicenow\/esm-workflows\/","title":{"rendered":"ESM workflows"},"content":{"rendered":"\n<div class=\"wp-block-cover alignfull hero-animation\" style=\"min-height:795px;aspect-ratio:unset;\"><span aria-hidden=\"true\" class=\"wp-block-cover__background has-background-dim-100 has-background-dim wp-block-cover__gradient-background has-background-gradient\" style=\"background:linear-gradient(270deg,rgba(0,0,0,0) 3%,rgba(0,0,0,0.6) 48%)\"><\/span><img loading=\"lazy\" decoding=\"async\" width=\"1920\" height=\"1300\" class=\"wp-block-cover__image-background wp-image-8953\" alt=\"\" src=\"https:\/\/devoteam.info\/wp-content\/uploads\/2024\/09\/esm-try.jpg\" style=\"object-position:62% 60%\" data-object-fit=\"cover\" data-object-position=\"62% 60%\" srcset=\"https:\/\/devoteam.info\/wp-content\/uploads\/2024\/09\/esm-try.jpg 1920w, https:\/\/devoteam.info\/wp-content\/uploads\/2024\/09\/esm-try-300x203.jpg 300w, https:\/\/devoteam.info\/wp-content\/uploads\/2024\/09\/esm-try-1024x693.jpg 1024w, https:\/\/devoteam.info\/wp-content\/uploads\/2024\/09\/esm-try-768x520.jpg 768w, https:\/\/devoteam.info\/wp-content\/uploads\/2024\/09\/esm-try-1536x1040.jpg 1536w\" sizes=\"auto, (max-width: 1920px) 100vw, 1920px\" \/><div class=\"wp-block-cover__inner-container is-layout-flow wp-block-cover-is-layout-flow\">\n<div class=\"wp-block-group alignfull main-columns has-global-padding is-layout-constrained wp-container-core-group-is-layout-3eb7203b wp-block-group-is-layout-constrained\" style=\"margin-top:0px;margin-bottom:0px;padding-top:var(--wp--preset--spacing--xxx-large);padding-right:0;padding-bottom:var(--wp--preset--spacing--xxx-large);padding-left:0\">\n<div class=\"wp-block-columns alignwide is-layout-flex wp-container-core-columns-is-layout-83ee8993 wp-block-columns-is-layout-flex\" style=\"margin-top:0px;margin-bottom:0px\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66%\"><div class=\"breadcrumbs align wp-elements-1 wp-block-bcn-breadcrumb-trail has-text-color has-base-color has-background\" vocab=\"https:\/\/schema.org\/\" typeof=\"BreadcrumbList\">\n\t<span><\/span>\n\t<span property=\"itemListElement\" typeof=\"ListItem\"><a property=\"item\" typeof=\"WebPage\" title=\"Go to Devoteam.\" href=\"https:\/\/devoteam.info\/en-pt\/\" class=\"home\" ><span property=\"name\">Devoteam<\/span><\/a><meta property=\"position\" content=\"1\"><\/span><span class=\"separator\"><\/span><span property=\"itemListElement\" typeof=\"ListItem\"><a property=\"item\" typeof=\"WebPage\" title=\"Go to Insights.\" href=\"https:\/\/devoteam.info\/en-pt\/insights\/\" class=\"post-root post post-post\" aria-current=\"page\"><span property=\"name\">Insights<\/span><\/a><meta property=\"position\" content=\"2\"><\/span><\/div>\n\n\n\n<p class=\"has-primary-color has-text-color has-link-color wp-elements-2 wp-block-paragraph\" style=\"font-style:normal;font-weight:700\">ServiceNow Enterprise Service Management (ESM) workflows<\/p>\n\n\n\n<h1 class=\"wp-block-heading animated-title\" id=\"h-drive-organisation-wide-change-nbsp-with-esm\">Drive organisation-wide change&nbsp;<strong>with ESM.<\/strong><\/h1>\n\n\n\n<div class=\"wp-block-group animated-group is-vertical is-layout-flex wp-container-core-group-is-layout-8cdb3485 wp-block-group-is-layout-flex\">\n<p class=\"has-medium-font-size wp-block-paragraph\">ServiceNow Enterprise Service Management (ESM) applies digital management best practices across your organisation. Embrace change with every department growing together.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66%\">\n<figure class=\"wp-block-image aligncenter size-large is-resized\" style=\"margin-top:var(--wp--preset--spacing--x-large)\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"766\" src=\"https:\/\/devoteam.info\/wp-content\/uploads\/2025\/04\/badges-for-website-1024x766.png\" alt=\"\" class=\"wp-image-563505\" style=\"box-shadow:none;width:618px;height:auto\" srcset=\"https:\/\/devoteam.info\/wp-content\/uploads\/2025\/04\/badges-for-website-1024x766.png 1024w, https:\/\/devoteam.info\/wp-content\/uploads\/2025\/04\/badges-for-website-300x224.png 300w, https:\/\/devoteam.info\/wp-content\/uploads\/2025\/04\/badges-for-website-768x575.png 768w, https:\/\/devoteam.info\/wp-content\/uploads\/2025\/04\/badges-for-website.png 1092w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group alignfull has-global-padding is-layout-constrained wp-container-core-group-is-layout-34735203 wp-block-group-is-layout-constrained\" style=\"margin-top:0px;margin-bottom:0px;padding-top:var(--wp--preset--spacing--xxx-large);padding-right:var(--wp--preset--spacing--medium);padding-bottom:var(--wp--preset--spacing--xxx-large);padding-left:var(--wp--preset--spacing--medium)\">\n<div class=\"wp-block-columns alignwide is-layout-flex wp-container-core-columns-is-layout-83ee8993 wp-block-columns-is-layout-flex\" style=\"margin-top:0px;margin-bottom:0px\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<h2 class=\"wp-block-heading has-x-large-font-size\" id=\"h-meeting-your-service-challenges-with-standardised-excellence\">Meeting your service challenges with <strong>standardised excellence<\/strong>.<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Low digital adoption means you\u2019re not leveraging the technology that can help you excel, so ESM improves automation and supercharges workflow efficiency in every department. With an intuitive, integrated portal you\u2019ll optimise productivity, processes and user request resolutions \u2013 making your customers and employees much happier.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"#contact\">Let&#8217;s talk<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large is-style-default\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"826\" src=\"https:\/\/devoteam.info\/wp-content\/uploads\/2024\/09\/esm-consulting-e1727257256799-1024x826.jpg\" alt=\"A group of men and women looking at a screen together and discussing\" class=\"wp-image-8936\" srcset=\"https:\/\/devoteam.info\/wp-content\/uploads\/2024\/09\/esm-consulting-e1727257256799-1024x826.jpg 1024w, https:\/\/devoteam.info\/wp-content\/uploads\/2024\/09\/esm-consulting-e1727257256799-300x242.jpg 300w, https:\/\/devoteam.info\/wp-content\/uploads\/2024\/09\/esm-consulting-e1727257256799-768x620.jpg 768w, https:\/\/devoteam.info\/wp-content\/uploads\/2024\/09\/esm-consulting-e1727257256799.jpg 1356w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group alignfull feature-boxes has-secondary-background-color has-background has-global-padding is-layout-constrained wp-container-core-group-is-layout-0518c4d4 wp-block-group-is-layout-constrained\" style=\"margin-top:0px;margin-bottom:0;padding-top:var(--wp--preset--spacing--xx-large);padding-right:var(--wp--preset--spacing--medium);padding-bottom:var(--wp--preset--spacing--xx-large);padding-left:var(--wp--preset--spacing--medium)\">\n<div class=\"wp-block-group is-layout-flow wp-container-core-group-is-layout-e2a71e28 wp-block-group-is-layout-flow\">\n<p class=\"has-text-align-center has-primary-color has-text-color has-small-font-size wp-block-paragraph\" style=\"font-style:normal;font-weight:500\">Devoteam approach<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-center\" id=\"h-how-we-do-it\">How we do it<\/h2>\n<\/div>\n\n\n\n<div class=\"wp-block-group alignwide is-vertical is-layout-flex wp-container-core-group-is-layout-b99ecfb1 wp-block-group-is-layout-flex\">\n<div class=\"wp-block-columns alignwide is-layout-flex wp-container-core-columns-is-layout-4617f72f wp-block-columns-is-layout-flex\" style=\"margin-top:0px;margin-bottom:0px\">\n<div class=\"wp-block-column is-style-column-box-shadow has-base-background-color has-background is-layout-flow wp-container-core-column-is-layout-79295932 wp-block-column-is-layout-flow\" style=\"border-style:none;border-width:0px;padding-top:var(--wp--preset--spacing--medium);padding-right:var(--wp--preset--spacing--medium);padding-bottom:var(--wp--preset--spacing--medium);padding-left:var(--wp--preset--spacing--medium);box-shadow:var(--wp--preset--shadow--natural)\">\n<figure class=\"wp-block-image size-full is-resized is-style-default wp-duotone-red-devoteam\"><img decoding=\"async\" src=\"https:\/\/devoteam.info\/wp-content\/uploads\/2024\/09\/briefcase-light.svg\" alt=\"\" class=\"wp-image-5467\" style=\"width:40px\"\/><\/figure>\n\n\n\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-container-core-group-is-layout-b56e0895 wp-block-group-is-layout-constrained\">\n<p class=\"wp-block-paragraph\" style=\"font-style:normal;font-weight:600\">Focus more on your core business<\/p>\n\n\n\n<p class=\"has-small-font-size wp-block-paragraph\">Treat employees and customers like valued consumers by converting workflows to standardised managed services. Focus on what really matters.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-style-column-box-shadow has-base-background-color has-background is-layout-flow wp-container-core-column-is-layout-79295932 wp-block-column-is-layout-flow\" style=\"border-style:none;border-width:0px;padding-top:var(--wp--preset--spacing--medium);padding-right:var(--wp--preset--spacing--medium);padding-bottom:var(--wp--preset--spacing--medium);padding-left:var(--wp--preset--spacing--medium);box-shadow:var(--wp--preset--shadow--natural)\">\n<figure class=\"wp-block-image size-large is-resized is-style-default wp-duotone-red-devoteam\"><img loading=\"lazy\" decoding=\"async\" width=\"640\" height=\"512\" src=\"https:\/\/devoteam.info\/wp-content\/uploads\/2024\/09\/lightbulb-on-sharp-light.svg\" alt=\"\" class=\"wp-image-5419\" style=\"width:45px\"\/><\/figure>\n\n\n\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-container-core-group-is-layout-b56e0895 wp-block-group-is-layout-constrained\">\n<p class=\"wp-block-paragraph\" style=\"font-style:normal;font-weight:600\">Enhance performance by working smarter<\/p>\n\n\n\n<p class=\"has-small-font-size wp-block-paragraph\">Work towards common goals with a collaborative platform. Automate repetitive tasks and smooth workflows to free up your teams for peak performance.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-style-column-box-shadow has-base-background-color has-background is-layout-flow wp-container-core-column-is-layout-79295932 wp-block-column-is-layout-flow\" style=\"border-style:none;border-width:0px;padding-top:var(--wp--preset--spacing--medium);padding-right:var(--wp--preset--spacing--medium);padding-bottom:var(--wp--preset--spacing--medium);padding-left:var(--wp--preset--spacing--medium);box-shadow:var(--wp--preset--shadow--natural)\">\n<figure class=\"wp-block-image size-large is-resized is-style-default wp-duotone-red-devoteam\"><img decoding=\"async\" src=\"https:\/\/devoteam.info\/wp-content\/uploads\/2024\/09\/rocket-launch-light.svg\" alt=\"\" class=\"wp-image-5411\" style=\"width:35px\"\/><\/figure>\n\n\n\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-container-core-group-is-layout-b56e0895 wp-block-group-is-layout-constrained\">\n<p class=\"wp-block-paragraph\" style=\"font-style:normal;font-weight:600\">Maximise productivity with one source of truth<\/p>\n\n\n\n<p class=\"has-small-font-size wp-block-paragraph\">Smash silos and build a single, integrated record system. Maximise productivity with a clear data and operations vision.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-style-column-box-shadow has-base-background-color has-background is-layout-flow wp-container-core-column-is-layout-79295932 wp-block-column-is-layout-flow\" style=\"border-style:none;border-width:0px;padding-top:var(--wp--preset--spacing--medium);padding-right:var(--wp--preset--spacing--medium);padding-bottom:var(--wp--preset--spacing--medium);padding-left:var(--wp--preset--spacing--medium);box-shadow:var(--wp--preset--shadow--natural)\">\n<figure class=\"wp-block-image size-large is-resized is-style-default wp-duotone-red-devoteam\"><img decoding=\"async\" src=\"https:\/\/devoteam.info\/wp-content\/uploads\/2024\/09\/arrows-maximize-light.svg\" alt=\"\" class=\"wp-image-5410\" style=\"width:35px\"\/><\/figure>\n\n\n\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-container-core-group-is-layout-b56e0895 wp-block-group-is-layout-constrained\">\n<p class=\"wp-block-paragraph\" style=\"font-style:normal;font-weight:600\">Scale your operations sustainably<\/p>\n\n\n\n<p class=\"has-small-font-size wp-block-paragraph\">Eliminate friction with end-to-end digital services that work across your departments. Exceed customer expectations and enhance efficiency.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-cover alignfull\" style=\"padding-top:var(--wp--preset--spacing--xxx-large);padding-right:var(--wp--preset--spacing--medium);padding-bottom:var(--wp--preset--spacing--xxx-large);padding-left:var(--wp--preset--spacing--medium);min-height:733px;aspect-ratio:unset;\"><img decoding=\"async\" class=\"wp-block-cover__image-background\" alt=\"\" src=\"https:\/\/devoteam.info\/wp-content\/themes\/lsac-devoteam\/patterns\/images\/photo-2.webp\" data-object-fit=\"cover\"\/><span aria-hidden=\"true\" class=\"wp-block-cover__background has-black-background-color has-background-dim-70 has-background-dim\"><\/span><div class=\"wp-block-cover__inner-container has-global-padding is-layout-constrained wp-container-core-cover-is-layout-9ca041ed wp-block-cover-is-layout-constrained\">\n<div class=\"wp-block-columns alignwide are-vertically-aligned-center is-layout-flex wp-container-core-columns-is-layout-ee94ed11 wp-block-columns-is-layout-flex\" style=\"margin-top:0px;margin-bottom:0px\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"padding-right:var(--wp--preset--spacing--large);padding-left:var(--wp--preset--spacing--large)\">\n<h2 class=\"wp-block-heading has-white-color has-text-color has-link-color wp-elements-3\" id=\"h-discover-the-nbsp-power-of-a-platform\">Discover the&nbsp;<strong>power<\/strong><br><strong>of a platform<\/strong>&#8230;<\/h2>\n\n\n\n<p class=\"has-white-color has-text-color has-link-color has-medium-font-size wp-elements-4 wp-block-paragraph\">&#8230;with a ServiceNow Elite Partner!<\/p>\n\n\n\n<p class=\"has-white-color has-text-color has-link-color wp-elements-5 wp-block-paragraph\">Workflow automation accelerates business efficiency and innovation. The expertise of a ServiceNow Elite Partner helps you scale your enterprise swiftly and sustainably. ServiceNow is a leading-edge platform provider that automates enterprise operations. With a suite of user-friendly applications built on the Now platform, you\u2019ll achieve new levels of workflow automation and business process integration.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"#use-cases\">Witness our customers&#8217; transformations<\/a><\/div>\n\n\n\n<div class=\"wp-block-button is-style-outline is-style-outline--1\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/devoteam.info\/servicenow\/servicenow-centers-of-excellence\/\" target=\"_blank\" rel=\"noreferrer noopener\">Our CoEs<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-container-core-column-is-layout-bb845bd8 wp-block-column-is-layout-flow\" style=\"padding-top:0;padding-right:var(--wp--preset--spacing--large);padding-bottom:0;padding-left:0\">\n<div class=\"wp-block-columns is-not-stacked-on-mobile is-layout-flex wp-container-core-columns-is-layout-8d39b2df wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-stretch is-layout-flow wp-block-column-is-layout-flow\" style=\"padding-top:var(--wp--preset--spacing--large);padding-bottom:var(--wp--preset--spacing--small)\">\n<figure class=\"wp-block-image aligncenter size-medium is-resized wp-duotone-red-devoteam\"><img loading=\"lazy\" decoding=\"async\" width=\"375\" height=\"374\" src=\"https:\/\/devoteam.info\/wp-content\/uploads\/2024\/09\/Countries.svg\" alt=\"\" class=\"wp-image-6162\" style=\"width:72px;height:auto\"\/><\/figure>\n\n\n\n<p class=\"has-text-align-center has-white-color has-text-color has-link-color wp-elements-6 wp-block-paragraph\" style=\"margin-top:var(--wp--preset--spacing--small);margin-right:0;margin-bottom:0;margin-left:0\">countries served<\/p>\n\n\n\n<p class=\"has-text-align-center has-white-color has-text-color has-link-color has-x-large-font-size wp-elements-7 wp-block-paragraph\" style=\"margin-top:0;margin-bottom:0\"><strong>18<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-stretch is-layout-flow wp-block-column-is-layout-flow\" style=\"padding-top:var(--wp--preset--spacing--large);padding-bottom:var(--wp--preset--spacing--large)\">\n<figure class=\"wp-block-image aligncenter size-medium is-resized wp-duotone-red-devoteam\"><img decoding=\"async\" src=\"https:\/\/devoteam.info\/wp-content\/uploads\/2024\/09\/Customers.svg\" alt=\"\" class=\"wp-image-6164\" style=\"width:72px;height:auto\"\/><\/figure>\n\n\n\n<p class=\"has-text-align-center has-base-color has-text-color has-link-color wp-elements-8 wp-block-paragraph\" style=\"margin-top:var(--wp--preset--spacing--small);margin-right:0;margin-bottom:0;margin-left:0\">customers<\/p>\n\n\n\n<p class=\"has-text-align-center has-base-color has-text-color has-link-color has-x-large-font-size wp-elements-9 wp-block-paragraph\" style=\"margin-top:0;margin-bottom:0\"><strong>1120+<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"padding-top:var(--wp--preset--spacing--large);padding-bottom:var(--wp--preset--spacing--large)\">\n<figure class=\"wp-block-image aligncenter size-medium is-resized wp-duotone-red-devoteam\"><img decoding=\"async\" src=\"https:\/\/devoteam.info\/wp-content\/uploads\/2024\/09\/Certifications.svg\" alt=\"\" class=\"wp-image-6161\" style=\"width:72px;height:auto\"\/><\/figure>\n\n\n\n<p class=\"has-text-align-center has-base-color has-text-color has-link-color wp-elements-10 wp-block-paragraph\" style=\"margin-top:var(--wp--preset--spacing--small);margin-right:0;margin-bottom:0;margin-left:0\">certifications<\/p>\n\n\n\n<p class=\"has-text-align-center has-base-color has-text-color has-link-color has-x-large-font-size wp-elements-11 wp-block-paragraph\" style=\"margin-top:0;margin-bottom:0\"><strong>2000+<\/strong><\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-not-stacked-on-mobile is-layout-flex wp-container-core-columns-is-layout-8064c514 wp-block-columns-is-layout-flex\" style=\"margin-top:0;margin-bottom:0\">\n<div class=\"wp-block-column is-vertically-aligned-stretch is-layout-flow wp-block-column-is-layout-flow\" style=\"padding-top:var(--wp--preset--spacing--large);padding-bottom:var(--wp--preset--spacing--large)\">\n<figure class=\"wp-block-image aligncenter size-medium is-resized wp-duotone-red-devoteam\"><img decoding=\"async\" src=\"https:\/\/devoteam.info\/wp-content\/uploads\/2024\/09\/Tech-experts.svg\" alt=\"\" class=\"wp-image-6165\" style=\"width:72px;height:auto\"\/><\/figure>\n\n\n\n<p class=\"has-text-align-center has-white-color has-text-color has-link-color wp-elements-12 wp-block-paragraph\" style=\"margin-top:var(--wp--preset--spacing--small);margin-right:0;margin-bottom:0;margin-left:0\">tech experts<\/p>\n\n\n\n<p class=\"has-text-align-center has-white-color has-text-color has-link-color has-x-large-font-size wp-elements-13 wp-block-paragraph\" style=\"margin-top:0;margin-bottom:0\"><strong>850+<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-stretch is-layout-flow wp-block-column-is-layout-flow\" style=\"padding-top:var(--wp--preset--spacing--large);padding-bottom:var(--wp--preset--spacing--large)\">\n<figure class=\"wp-block-image aligncenter size-medium is-resized wp-duotone-red-devoteam\"><img loading=\"lazy\" decoding=\"async\" width=\"375\" height=\"374\" src=\"https:\/\/devoteam.info\/wp-content\/uploads\/2024\/09\/Advisory-experts.svg\" alt=\"\" class=\"wp-image-6160\" style=\"width:72px;height:auto\"\/><\/figure>\n\n\n\n<p class=\"has-text-align-center has-base-color has-text-color has-link-color wp-elements-14 wp-block-paragraph\" style=\"margin-top:var(--wp--preset--spacing--small);margin-right:0;margin-bottom:0;margin-left:0\">advisory consultants<\/p>\n\n\n\n<p class=\"has-text-align-center has-base-color has-text-color has-link-color has-x-large-font-size wp-elements-15 wp-block-paragraph\" style=\"margin-top:0;margin-bottom:0\"><strong>200+<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"padding-top:var(--wp--preset--spacing--large);padding-bottom:var(--wp--preset--spacing--large)\">\n<figure class=\"wp-block-image aligncenter size-medium is-resized wp-duotone-red-devoteam\"><img loading=\"lazy\" decoding=\"async\" width=\"375\" height=\"374\" src=\"https:\/\/devoteam.info\/wp-content\/uploads\/2024\/09\/CSAT.svg\" alt=\"\" class=\"wp-image-6163\" style=\"width:72px;height:auto\"\/><\/figure>\n\n\n\n<p class=\"has-text-align-center has-base-color has-text-color has-link-color wp-elements-16 wp-block-paragraph\" style=\"margin-top:var(--wp--preset--spacing--small);margin-right:0;margin-bottom:0;margin-left:0\">CSAT score<\/p>\n\n\n\n<p class=\"has-text-align-center has-base-color has-text-color has-link-color has-x-large-font-size wp-elements-17 wp-block-paragraph\" style=\"margin-top:0;margin-bottom:0\"><strong>4.7\/5<\/strong><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group alignfull success-stories-slider block-insight has-global-padding is-layout-constrained wp-container-core-group-is-layout-01a5fbb6 wp-block-group-is-layout-constrained\" style=\"margin-top:0px;margin-bottom:0px;padding-top:var(--wp--preset--spacing--xxx-large);padding-right:var(--wp--preset--spacing--medium);padding-bottom:var(--wp--preset--spacing--xxx-large);padding-left:var(--wp--preset--spacing--medium)\">\n<div class=\"wp-block-group alignwide row-title is-vertical is-layout-flex wp-container-core-group-is-layout-8cdb3485 wp-block-group-is-layout-flex\">\n<h2 class=\"wp-block-heading has-text-align-left\" id=\"h-discover-how-we-supported-others-on-their-digital-transformation-journey\">Discover how we supported others on their digital transformation journey.<\/h2>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\" style=\"margin-top:0\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\">All stories<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n\t<div data-wp-interactive=\"success-story-slider\" data-wp-init=\"callbacks.initSlider\" data-wp-context='{\"currentSlide\":0}' class=\"success-story-slider is-layout-constrained alignfull\">\n\n\n\t\t<div class=\"main-swiper-container swiper-container alignwide\">\n\n\t\t\t<div class=\"swiper-wrapper\">\n\n\t\t\t\t\n\t\t\t\t\t<div class=\"swiper-slide mini\">\n\n\t\t\t\t\t\t<div class=\"card h-100\">\n\t\t\t\t\t\t\t<div class=\"img-wrapper position-relative overflow-hidden\">\n\t\t\t\t\t\t\t\t<figure class=\"wp-block-post-featured-image\"><a href=\"https:\/\/devoteam.info\/en-pt\/success-story\/project-harmony-a-global-manufacturing-leader-gains-control-with-servicenow\/\" target=\"_self\" ><img loading=\"lazy\" decoding=\"async\" width=\"512\" height=\"288\" src=\"https:\/\/devoteam.info\/wp-content\/uploads\/2025\/11\/sandvik.jpg\" class=\"attachment-post-thumbnail size-post-thumbnail wp-post-image\" alt=\"Project Harmony: A Global Manufacturing Leader Gains Control with ServiceNow\" style=\"object-fit:cover;\" srcset=\"https:\/\/devoteam.info\/wp-content\/uploads\/2025\/11\/sandvik.jpg 512w, https:\/\/devoteam.info\/wp-content\/uploads\/2025\/11\/sandvik-300x169.jpg 300w\" sizes=\"auto, (max-width: 512px) 100vw, 512px\" \/><\/a><\/figure>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"card-body p-4\">\n\t\t\t\t\t\t\t\t<div>\n\t\t\t\t\t\t\t\t\t<div>\n\t<p style=\"font-style:normal;font-weight:700;margin-bottom:0;margin-top:0\" class=\"has-link-color wp-elements-18 wp-block-lp-post-type has-text-color has-primary-color has-small-font-size\">Success story<\/p>\n\t\t<h3 style=\"margin-top:0\" class=\"wp-block-post-title has-medium-font-size\"><a href=\"https:\/\/devoteam.info\/en-pt\/success-story\/project-harmony-a-global-manufacturing-leader-gains-control-with-servicenow\/\" target=\"_self\" >Project Harmony: A Global Manufacturing Leader Gains Control with ServiceNow<\/a><\/h3><\/div>\t\t\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-outline\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/devoteam.info\/en-pt\/success-story\/project-harmony-a-global-manufacturing-leader-gains-control-with-servicenow\/\">Read more<\/a><\/div>\n<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\n\t\t\t\t\t<div class=\"swiper-slide mini\">\n\n\t\t\t\t\t\t<div class=\"card h-100\">\n\t\t\t\t\t\t\t<div class=\"img-wrapper position-relative overflow-hidden\">\n\t\t\t\t\t\t\t\t<figure class=\"wp-block-post-featured-image\"><a href=\"https:\/\/devoteam.info\/en-pt\/success-story\/the-city-of-hanau-digitises-its-processes-with-servicenow\/\" target=\"_self\" ><img loading=\"lazy\" decoding=\"async\" width=\"1920\" height=\"1281\" src=\"https:\/\/devoteam.info\/wp-content\/uploads\/2025\/09\/GettyImages-1206591780.jpg\" class=\"attachment-post-thumbnail size-post-thumbnail wp-post-image\" alt=\"The City of Hanau digitises its processes with ServiceNow CRM\" style=\"object-fit:cover;\" srcset=\"https:\/\/devoteam.info\/wp-content\/uploads\/2025\/09\/GettyImages-1206591780.jpg 1920w, https:\/\/devoteam.info\/wp-content\/uploads\/2025\/09\/GettyImages-1206591780-300x200.jpg 300w, https:\/\/devoteam.info\/wp-content\/uploads\/2025\/09\/GettyImages-1206591780-1024x683.jpg 1024w, https:\/\/devoteam.info\/wp-content\/uploads\/2025\/09\/GettyImages-1206591780-768x512.jpg 768w, https:\/\/devoteam.info\/wp-content\/uploads\/2025\/09\/GettyImages-1206591780-1536x1025.jpg 1536w\" sizes=\"auto, (max-width: 1920px) 100vw, 1920px\" \/><\/a><\/figure>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"card-body p-4\">\n\t\t\t\t\t\t\t\t<div>\n\t\t\t\t\t\t\t\t\t<div>\n\t<p style=\"font-style:normal;font-weight:700;margin-bottom:0;margin-top:0\" class=\"has-link-color wp-elements-19 wp-block-lp-post-type has-text-color has-primary-color has-small-font-size\">Success story<\/p>\n\t\t<h3 style=\"margin-top:0\" class=\"wp-block-post-title has-medium-font-size\"><a href=\"https:\/\/devoteam.info\/en-pt\/success-story\/the-city-of-hanau-digitises-its-processes-with-servicenow\/\" target=\"_self\" >The City of Hanau digitises its processes with ServiceNow CRM<\/a><\/h3><\/div>\t\t\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-outline\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/devoteam.info\/en-pt\/success-story\/the-city-of-hanau-digitises-its-processes-with-servicenow\/\">Read more<\/a><\/div>\n<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\n\t\t\t\t\t<div class=\"swiper-slide mini\">\n\n\t\t\t\t\t\t<div class=\"card h-100\">\n\t\t\t\t\t\t\t<div class=\"img-wrapper position-relative overflow-hidden\">\n\t\t\t\t\t\t\t\t<figure class=\"wp-block-post-featured-image\"><a href=\"https:\/\/devoteam.info\/en-pt\/success-story\/st-maclou-digitalises-installation-service-with-servicenow-platform\/\" target=\"_self\" ><img loading=\"lazy\" decoding=\"async\" width=\"960\" height=\"540\" src=\"https:\/\/devoteam.info\/wp-content\/uploads\/2025\/04\/St-Maclou-digitalises-installation-service-with-ServiceNow-platform.avif\" class=\"attachment-post-thumbnail size-post-thumbnail wp-post-image\" alt=\"St Maclou digitalises installation service with ServiceNow CSM &amp; FSM\" style=\"object-fit:cover;\" srcset=\"https:\/\/devoteam.info\/wp-content\/uploads\/2025\/04\/St-Maclou-digitalises-installation-service-with-ServiceNow-platform.avif 960w, https:\/\/devoteam.info\/wp-content\/uploads\/2025\/04\/St-Maclou-digitalises-installation-service-with-ServiceNow-platform-300x169.jpg 300w, https:\/\/devoteam.info\/wp-content\/uploads\/2025\/04\/St-Maclou-digitalises-installation-service-with-ServiceNow-platform-768x432.jpg 768w\" sizes=\"auto, (max-width: 960px) 100vw, 960px\" \/><\/a><\/figure>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"card-body p-4\">\n\t\t\t\t\t\t\t\t<div>\n\t\t\t\t\t\t\t\t\t<div>\n\t<p style=\"font-style:normal;font-weight:700;margin-bottom:0;margin-top:0\" class=\"has-link-color wp-elements-20 wp-block-lp-post-type has-text-color has-primary-color has-small-font-size\">Success story<\/p>\n\t\t<h3 style=\"margin-top:0\" class=\"wp-block-post-title has-medium-font-size\"><a href=\"https:\/\/devoteam.info\/en-pt\/success-story\/st-maclou-digitalises-installation-service-with-servicenow-platform\/\" target=\"_self\" >St Maclou digitalises installation service with ServiceNow CSM &amp; FSM<\/a><\/h3><\/div>\t\t\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-outline\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/devoteam.info\/en-pt\/success-story\/st-maclou-digitalises-installation-service-with-servicenow-platform\/\">Read more<\/a><\/div>\n<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\n\t\t\t\t\t<div class=\"swiper-slide mini\">\n\n\t\t\t\t\t\t<div class=\"card h-100\">\n\t\t\t\t\t\t\t<div class=\"img-wrapper position-relative overflow-hidden\">\n\t\t\t\t\t\t\t\t<figure class=\"wp-block-post-featured-image\"><a href=\"https:\/\/devoteam.info\/en-pt\/success-story\/servicenow-delivers-security-efficiency-and-productivity-for-asahi\/\" target=\"_self\" ><img loading=\"lazy\" decoding=\"async\" width=\"1575\" height=\"821\" src=\"https:\/\/devoteam.info\/wp-content\/uploads\/2024\/12\/ServiceNow-delivers-security-efficiency-and-productivity-for-Asahi.jpg\" class=\"attachment-post-thumbnail size-post-thumbnail wp-post-image\" alt=\"ServiceNow delivers security, efficiency, and productivity for Asahi\" style=\"object-fit:cover;\" srcset=\"https:\/\/devoteam.info\/wp-content\/uploads\/2024\/12\/ServiceNow-delivers-security-efficiency-and-productivity-for-Asahi.jpg 1575w, https:\/\/devoteam.info\/wp-content\/uploads\/2024\/12\/ServiceNow-delivers-security-efficiency-and-productivity-for-Asahi-300x156.jpg 300w, https:\/\/devoteam.info\/wp-content\/uploads\/2024\/12\/ServiceNow-delivers-security-efficiency-and-productivity-for-Asahi-1024x534.jpg 1024w, https:\/\/devoteam.info\/wp-content\/uploads\/2024\/12\/ServiceNow-delivers-security-efficiency-and-productivity-for-Asahi-768x400.jpg 768w, https:\/\/devoteam.info\/wp-content\/uploads\/2024\/12\/ServiceNow-delivers-security-efficiency-and-productivity-for-Asahi-1536x801.jpg 1536w\" sizes=\"auto, (max-width: 1575px) 100vw, 1575px\" \/><\/a><\/figure>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"customer-logo\">\n\t\t\t\t\t\t\t\t\t\t<div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"card-body p-4\">\n\t\t\t\t\t\t\t\t<div>\n\t\t\t\t\t\t\t\t\t<div>\n\t<p style=\"font-style:normal;font-weight:700;margin-bottom:0;margin-top:0\" class=\"has-link-color wp-elements-21 wp-block-lp-post-type has-text-color has-primary-color has-small-font-size\">Success story<\/p>\n\t\t<h3 style=\"margin-top:0\" class=\"wp-block-post-title has-medium-font-size\"><a href=\"https:\/\/devoteam.info\/en-pt\/success-story\/servicenow-delivers-security-efficiency-and-productivity-for-asahi\/\" target=\"_self\" >ServiceNow delivers security, efficiency, and productivity for Asahi<\/a><\/h3><\/div>\t\t\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-outline\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/devoteam.info\/en-pt\/success-story\/servicenow-delivers-security-efficiency-and-productivity-for-asahi\/\">Read more<\/a><\/div>\n<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\n\t\t\t\t\t<div class=\"swiper-slide mini\">\n\n\t\t\t\t\t\t<div class=\"card h-100\">\n\t\t\t\t\t\t\t<div class=\"img-wrapper position-relative overflow-hidden\">\n\t\t\t\t\t\t\t\t<figure class=\"wp-block-post-featured-image\"><a href=\"https:\/\/devoteam.info\/en-pt\/success-story\/telias-path-to-unified-risk-management-with-servicenow-irm\/\" target=\"_self\" ><img loading=\"lazy\" decoding=\"async\" width=\"1920\" height=\"1080\" src=\"https:\/\/devoteam.info\/wp-content\/uploads\/2024\/11\/Telias-path-to-unified-risk-management-with-ServiceNow-IRM.jpg\" class=\"attachment-post-thumbnail size-post-thumbnail wp-post-image\" alt=\"From silos to a single source of truth: Telia\u2019s path to unified risk management with ServiceNow IRM\" style=\"object-fit:cover;\" srcset=\"https:\/\/devoteam.info\/wp-content\/uploads\/2024\/11\/Telias-path-to-unified-risk-management-with-ServiceNow-IRM.jpg 1920w, https:\/\/devoteam.info\/wp-content\/uploads\/2024\/11\/Telias-path-to-unified-risk-management-with-ServiceNow-IRM-300x169.jpg 300w, https:\/\/devoteam.info\/wp-content\/uploads\/2024\/11\/Telias-path-to-unified-risk-management-with-ServiceNow-IRM-1024x576.jpg 1024w, https:\/\/devoteam.info\/wp-content\/uploads\/2024\/11\/Telias-path-to-unified-risk-management-with-ServiceNow-IRM-768x432.jpg 768w, https:\/\/devoteam.info\/wp-content\/uploads\/2024\/11\/Telias-path-to-unified-risk-management-with-ServiceNow-IRM-1536x864.jpg 1536w\" sizes=\"auto, (max-width: 1920px) 100vw, 1920px\" \/><\/a><\/figure>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"customer-logo\">\n\t\t\t\t\t\t\t\t\t\t<div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"card-body p-4\">\n\t\t\t\t\t\t\t\t<div>\n\t\t\t\t\t\t\t\t\t<div>\n\t<p style=\"font-style:normal;font-weight:700;margin-bottom:0;margin-top:0\" class=\"has-link-color wp-elements-22 wp-block-lp-post-type has-text-color has-primary-color has-small-font-size\">Success story<\/p>\n\t\t<h3 style=\"margin-top:0\" class=\"wp-block-post-title has-medium-font-size\"><a href=\"https:\/\/devoteam.info\/en-pt\/success-story\/telias-path-to-unified-risk-management-with-servicenow-irm\/\" target=\"_self\" >From silos to a single source of truth: Telia\u2019s path to unified risk management with ServiceNow IRM<\/a><\/h3><\/div>\t\t\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-outline\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/devoteam.info\/en-pt\/success-story\/telias-path-to-unified-risk-management-with-servicenow-irm\/\">Read more<\/a><\/div>\n<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\n\t\t\t\t\t<div class=\"swiper-slide mini\">\n\n\t\t\t\t\t\t<div class=\"card h-100\">\n\t\t\t\t\t\t\t<div class=\"img-wrapper position-relative overflow-hidden\">\n\t\t\t\t\t\t\t\t<figure class=\"wp-block-post-featured-image\"><a href=\"https:\/\/devoteam.info\/en-pt\/success-story\/improving-service-management-at-easypark-group\/\" target=\"_self\" ><img loading=\"lazy\" decoding=\"async\" width=\"1920\" height=\"1080\" src=\"https:\/\/devoteam.info\/wp-content\/uploads\/2024\/10\/More-effective-business-processes-enable-more-products-and-services-to-be-delivered-with-the-same-capacity-at-PARK-NOW-Group.jpg\" class=\"attachment-post-thumbnail size-post-thumbnail wp-post-image\" alt=\"More effective business processes enable more products and services to be delivered with the same capacity at EasyPark Group\" style=\"object-fit:cover;\" srcset=\"https:\/\/devoteam.info\/wp-content\/uploads\/2024\/10\/More-effective-business-processes-enable-more-products-and-services-to-be-delivered-with-the-same-capacity-at-PARK-NOW-Group.jpg 1920w, https:\/\/devoteam.info\/wp-content\/uploads\/2024\/10\/More-effective-business-processes-enable-more-products-and-services-to-be-delivered-with-the-same-capacity-at-PARK-NOW-Group-300x169.jpg 300w, https:\/\/devoteam.info\/wp-content\/uploads\/2024\/10\/More-effective-business-processes-enable-more-products-and-services-to-be-delivered-with-the-same-capacity-at-PARK-NOW-Group-1024x576.jpg 1024w, https:\/\/devoteam.info\/wp-content\/uploads\/2024\/10\/More-effective-business-processes-enable-more-products-and-services-to-be-delivered-with-the-same-capacity-at-PARK-NOW-Group-768x432.jpg 768w, https:\/\/devoteam.info\/wp-content\/uploads\/2024\/10\/More-effective-business-processes-enable-more-products-and-services-to-be-delivered-with-the-same-capacity-at-PARK-NOW-Group-1536x864.jpg 1536w\" sizes=\"auto, (max-width: 1920px) 100vw, 1920px\" \/><\/a><\/figure>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"customer-logo\">\n\t\t\t\t\t\t\t\t\t\t<div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"card-body p-4\">\n\t\t\t\t\t\t\t\t<div>\n\t\t\t\t\t\t\t\t\t<div>\n\t<p style=\"font-style:normal;font-weight:700;margin-bottom:0;margin-top:0\" class=\"has-link-color wp-elements-23 wp-block-lp-post-type has-text-color has-primary-color has-small-font-size\">Success story<\/p>\n\t\t<h3 style=\"margin-top:0\" class=\"wp-block-post-title has-medium-font-size\"><a href=\"https:\/\/devoteam.info\/en-pt\/success-story\/improving-service-management-at-easypark-group\/\" target=\"_self\" >More effective business processes enable more products and services to be delivered with the same capacity at EasyPark Group<\/a><\/h3><\/div>\t\t\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-outline\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/devoteam.info\/en-pt\/success-story\/improving-service-management-at-easypark-group\/\">Read more<\/a><\/div>\n<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\n\t\t\t\t\t<div class=\"swiper-slide mini\">\n\n\t\t\t\t\t\t<div class=\"card h-100\">\n\t\t\t\t\t\t\t<div class=\"img-wrapper position-relative overflow-hidden\">\n\t\t\t\t\t\t\t\t<figure class=\"wp-block-post-featured-image\"><a href=\"https:\/\/devoteam.info\/en-pt\/success-story\/servicenow-ict-services-at-amsterdam-umc\/\" target=\"_self\" ><img loading=\"lazy\" decoding=\"async\" width=\"1367\" height=\"911\" src=\"https:\/\/devoteam.info\/wp-content\/uploads\/2024\/10\/End-users-more-satisfied-with-ICT-services-at-Amsterdam-UMC.jpg\" class=\"attachment-post-thumbnail size-post-thumbnail wp-post-image\" alt=\"End users more satisfied with ICT services at Amsterdam UMC\" style=\"object-fit:cover;\" srcset=\"https:\/\/devoteam.info\/wp-content\/uploads\/2024\/10\/End-users-more-satisfied-with-ICT-services-at-Amsterdam-UMC.jpg 1367w, https:\/\/devoteam.info\/wp-content\/uploads\/2024\/10\/End-users-more-satisfied-with-ICT-services-at-Amsterdam-UMC-300x200.jpg 300w, https:\/\/devoteam.info\/wp-content\/uploads\/2024\/10\/End-users-more-satisfied-with-ICT-services-at-Amsterdam-UMC-1024x682.jpg 1024w, https:\/\/devoteam.info\/wp-content\/uploads\/2024\/10\/End-users-more-satisfied-with-ICT-services-at-Amsterdam-UMC-768x512.jpg 768w\" sizes=\"auto, (max-width: 1367px) 100vw, 1367px\" \/><\/a><\/figure>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"customer-logo\">\n\t\t\t\t\t\t\t\t\t\t<div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"card-body p-4\">\n\t\t\t\t\t\t\t\t<div>\n\t\t\t\t\t\t\t\t\t<div>\n\t<p style=\"font-style:normal;font-weight:700;margin-bottom:0;margin-top:0\" class=\"has-link-color wp-elements-24 wp-block-lp-post-type has-text-color has-primary-color has-small-font-size\">Success story<\/p>\n\t\t<h3 style=\"margin-top:0\" class=\"wp-block-post-title has-medium-font-size\"><a href=\"https:\/\/devoteam.info\/en-pt\/success-story\/servicenow-ict-services-at-amsterdam-umc\/\" target=\"_self\" >End users more satisfied with ICT services at Amsterdam UMC<\/a><\/h3><\/div>\t\t\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-outline\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/devoteam.info\/en-pt\/success-story\/servicenow-ict-services-at-amsterdam-umc\/\">Read more<\/a><\/div>\n<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\n\t\t\t<\/div>\n\n\t\t\t<div class=\"swiper-pagination\"><\/div>\n\n\n\t\t<\/div>\n\n\t\t<div class=\"logo-swiper-container mt-4 d-none d-lg-block alignwide\">\n\n\t\t\t<div class=\"d-flex\">\n\n\t\t\t\t\n\t\t\t\t\t<div class=\"col-btn\" data-wp-context='{\"isSelected\":false,\"logoIndex\":0}' data-wp-watch--bodyclass=\"callbacks.checkButtonSelected\">\n\n\t\t\t\t\t\t<button type=\"button\" data-wp-on--click=\"actions.logoClick\" class=\"btn-logo w-100\" data-wp-class--is-active=\"context.isSelected\">\n\t\t\t\t\t\t\t<span class=\"screen-reader-text\">Project Harmony: A Global Manufacturing Leader Gains Control with ServiceNow<\/span>\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"100\" viewBox=\"0 0 449.1 132.5\" class=\"logo-devoteam\" role=\"img\"><title>Devoteam<\/title><path class=\"text\" style=\"fill:#f7485e;\" d=\"M344.4,56.2c-7.8,0-15.8,2.2-15.8,18.7,0,6.5.9,10.5,3.1,13.2,2.3,3,6.1,4.4,11.9,4.4a106.92,106.92,0,0,0,12.7-.9l.6-.1V86.3H345.3c-6.8,0-9.1-1.8-9.1-7.2v-2h18.3c2.8,0,4.6-1.9,4.6-4.8V70.2c-.1-9.3-5.1-14-14.7-14m7.3,15.2H336.1V70c0-3.4,1.2-7.5,6.8-7.5h2.8c5,0,6,3,6,7.5v1.4ZM283.8,56.2h-1.7c-10.5,0-15.2,5.7-15.2,18.6,0,10.6,2.6,17.7,15.2,17.7h1.7c10.3,0,15.1-5.8,15.1-18.1,0-12.8-4.5-18.2-15.1-18.2m7.5,21c0,6.5-2.1,9.2-7.4,9.2H282c-6.3,0-7.4-2.8-7.4-10.8V73.2c0-8.5,1.7-10.8,7.8-10.8h1.1c5.7,0,7.8,1.6,7.8,10.8Zm-75.9-21c-7.8,0-15.8,2.2-15.8,18.7,0,6.5.9,10.5,3,13.2,2.3,3,6.1,4.4,11.9,4.4a106.92,106.92,0,0,0,12.7-.9l.6-.1V86.3H216.2c-6.8,0-9.1-1.8-9.1-7.2v-2h18.3c2.8,0,4.6-1.9,4.6-4.8V70.2c.1-9.3-4.9-14-14.6-14m7.4,15.2H207.2V70c0-3.4,1.2-7.5,6.8-7.5h2.8c5,0,6,3,6,7.5ZM186.9,45.6V57h-10c-6.8.1-13.5,1.9-13.5,17.9,0,16.3,6.3,17.5,15.2,17.5a104.24,104.24,0,0,0,15.1-1l.6-.1V45.6Zm0,40.5h-8.1c-6.1,0-7.7-2-7.7-9.4V72.6c0-6.8,2.2-9.1,8.3-9.1h7.5ZM379.4,56.2a83.06,83.06,0,0,0-11.5.8l-.6.1v5.5h12.6c4.6,0,6.3,1.6,6.3,6v1.7a84.64,84.64,0,0,0-10.8-.8c-5.7,0-13.3,1.3-13.3,12.1,0,10.1,6.2,10.9,14.3,10.9a113.94,113.94,0,0,0,16.2-1.3l.6-.1.1-22.7c0-10.7-6.6-12.2-13.9-12.2m6.8,29.9H374.8c-3.6,0-5-1.2-5-4.3V80.5c0-3.2,1.7-4.6,5.4-4.6h11ZM248.3,82.8,237.6,57.1H230l14.4,34.7h7.3l14.1-34.7h-7.4Zm65.6-1.5V62.8h10.6V57H314V46.1h-7V57h-5.6v5.9h5.2V81.5c0,5.5,1.3,11.2,10.6,11.2a38.26,38.26,0,0,0,8.6-1.1l.5-.1V86.3H319c-4-.1-5.1-1.2-5.1-5M435.4,56.1a58.14,58.14,0,0,0-11.9,1.4c-2.5-1.3-5.4-1.4-8.3-1.4a101.12,101.12,0,0,0-14.6,1.4V91.7H408v-29h6.8c5,0,6.5,1.6,6.5,7.2V91.8h7.4V67.9a14.34,14.34,0,0,0-.8-5.1h6.3c5.6,0,7.4,1.7,7.4,7.2V91.8h7.3V68.2c.2-12.1-9-12.1-13.5-12.1\"\/><path class=\"circle\" style=\"fill:#f7485e;\" d=\"M66.3,0a66.3,66.3,0,1,0,66.2,66.3A66.32,66.32,0,0,0,66.3,0m44.1,61.3H85v46.3H54.9c-16.3,0-31-9.9-31-31,0-15.7,8.2-31,31-31h7a86.83,86.83,0,0,1,3.9,15.9H55.3c-9.4,0-14.7,5.1-14.7,15.2,0,9.5,5,15.2,14.7,15.2H68.7V22.1H85V45.7h25.4V61.3Z\"\/><\/svg>\t\t\t\t\t\t<\/button>\n\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\n\t\t\t\t\t<div class=\"col-btn\" data-wp-context='{\"isSelected\":false,\"logoIndex\":1}' data-wp-watch--bodyclass=\"callbacks.checkButtonSelected\">\n\n\t\t\t\t\t\t<button type=\"button\" data-wp-on--click=\"actions.logoClick\" class=\"btn-logo w-100\" data-wp-class--is-active=\"context.isSelected\">\n\t\t\t\t\t\t\t<span class=\"screen-reader-text\">The City of Hanau digitises its processes with ServiceNow CRM<\/span>\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"100\" viewBox=\"0 0 449.1 132.5\" class=\"logo-devoteam\" role=\"img\"><title>Devoteam<\/title><path class=\"text\" style=\"fill:#f7485e;\" d=\"M344.4,56.2c-7.8,0-15.8,2.2-15.8,18.7,0,6.5.9,10.5,3.1,13.2,2.3,3,6.1,4.4,11.9,4.4a106.92,106.92,0,0,0,12.7-.9l.6-.1V86.3H345.3c-6.8,0-9.1-1.8-9.1-7.2v-2h18.3c2.8,0,4.6-1.9,4.6-4.8V70.2c-.1-9.3-5.1-14-14.7-14m7.3,15.2H336.1V70c0-3.4,1.2-7.5,6.8-7.5h2.8c5,0,6,3,6,7.5v1.4ZM283.8,56.2h-1.7c-10.5,0-15.2,5.7-15.2,18.6,0,10.6,2.6,17.7,15.2,17.7h1.7c10.3,0,15.1-5.8,15.1-18.1,0-12.8-4.5-18.2-15.1-18.2m7.5,21c0,6.5-2.1,9.2-7.4,9.2H282c-6.3,0-7.4-2.8-7.4-10.8V73.2c0-8.5,1.7-10.8,7.8-10.8h1.1c5.7,0,7.8,1.6,7.8,10.8Zm-75.9-21c-7.8,0-15.8,2.2-15.8,18.7,0,6.5.9,10.5,3,13.2,2.3,3,6.1,4.4,11.9,4.4a106.92,106.92,0,0,0,12.7-.9l.6-.1V86.3H216.2c-6.8,0-9.1-1.8-9.1-7.2v-2h18.3c2.8,0,4.6-1.9,4.6-4.8V70.2c.1-9.3-4.9-14-14.6-14m7.4,15.2H207.2V70c0-3.4,1.2-7.5,6.8-7.5h2.8c5,0,6,3,6,7.5ZM186.9,45.6V57h-10c-6.8.1-13.5,1.9-13.5,17.9,0,16.3,6.3,17.5,15.2,17.5a104.24,104.24,0,0,0,15.1-1l.6-.1V45.6Zm0,40.5h-8.1c-6.1,0-7.7-2-7.7-9.4V72.6c0-6.8,2.2-9.1,8.3-9.1h7.5ZM379.4,56.2a83.06,83.06,0,0,0-11.5.8l-.6.1v5.5h12.6c4.6,0,6.3,1.6,6.3,6v1.7a84.64,84.64,0,0,0-10.8-.8c-5.7,0-13.3,1.3-13.3,12.1,0,10.1,6.2,10.9,14.3,10.9a113.94,113.94,0,0,0,16.2-1.3l.6-.1.1-22.7c0-10.7-6.6-12.2-13.9-12.2m6.8,29.9H374.8c-3.6,0-5-1.2-5-4.3V80.5c0-3.2,1.7-4.6,5.4-4.6h11ZM248.3,82.8,237.6,57.1H230l14.4,34.7h7.3l14.1-34.7h-7.4Zm65.6-1.5V62.8h10.6V57H314V46.1h-7V57h-5.6v5.9h5.2V81.5c0,5.5,1.3,11.2,10.6,11.2a38.26,38.26,0,0,0,8.6-1.1l.5-.1V86.3H319c-4-.1-5.1-1.2-5.1-5M435.4,56.1a58.14,58.14,0,0,0-11.9,1.4c-2.5-1.3-5.4-1.4-8.3-1.4a101.12,101.12,0,0,0-14.6,1.4V91.7H408v-29h6.8c5,0,6.5,1.6,6.5,7.2V91.8h7.4V67.9a14.34,14.34,0,0,0-.8-5.1h6.3c5.6,0,7.4,1.7,7.4,7.2V91.8h7.3V68.2c.2-12.1-9-12.1-13.5-12.1\"\/><path class=\"circle\" style=\"fill:#f7485e;\" d=\"M66.3,0a66.3,66.3,0,1,0,66.2,66.3A66.32,66.32,0,0,0,66.3,0m44.1,61.3H85v46.3H54.9c-16.3,0-31-9.9-31-31,0-15.7,8.2-31,31-31h7a86.83,86.83,0,0,1,3.9,15.9H55.3c-9.4,0-14.7,5.1-14.7,15.2,0,9.5,5,15.2,14.7,15.2H68.7V22.1H85V45.7h25.4V61.3Z\"\/><\/svg>\t\t\t\t\t\t<\/button>\n\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\n\t\t\t\t\t<div class=\"col-btn\" data-wp-context='{\"isSelected\":false,\"logoIndex\":2}' data-wp-watch--bodyclass=\"callbacks.checkButtonSelected\">\n\n\t\t\t\t\t\t<button type=\"button\" data-wp-on--click=\"actions.logoClick\" class=\"btn-logo w-100\" data-wp-class--is-active=\"context.isSelected\">\n\t\t\t\t\t\t\t<span class=\"screen-reader-text\">St Maclou digitalises installation service with ServiceNow CSM &amp; FSM<\/span>\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"100\" viewBox=\"0 0 449.1 132.5\" class=\"logo-devoteam\" role=\"img\"><title>Devoteam<\/title><path class=\"text\" style=\"fill:#f7485e;\" 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Low digital adoption means you\u2019re not leveraging the technology that can help you excel, so ESM improves automation and supercharges workflow efficiency in every department. With an intuitive, integrated portal you\u2019ll optimise productivity, processes and user request resolutions \u2013 making your customers and employees much happier. Devoteam approach [&hellip;]<\/p>\n","protected":false},"author":9,"featured_media":79887,"parent":79721,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_uag_custom_page_level_css":"","footnotes":""},"class_list":["post-79885","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.4 (Yoast SEO v28.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>ServiceNow ESM workflows | Devoteam<\/title>\n<meta name=\"description\" content=\"Embrace change with every department and apply digital management best practices across your organisation with ServiceNow ESM workflows.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/devoteam.info\/en-pt\/servicenow\/esm-workflows\/\" \/>\n<meta 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your service challenges with standardised excellence. Low digital adoption means you\u2019re not leveraging the technology that can help you excel, so ESM improves automation and supercharges workflow efficiency in every department. With an intuitive, integrated portal you\u2019ll optimise productivity, processes and user request resolutions \u2013 making your customers and employees much happier. 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