{"id":513026,"date":"2023-03-30T16:50:53","date_gmt":"2023-03-30T14:50:53","guid":{"rendered":"https:\/\/www.devoteam.com\/expert-view\/achieving-operational-efficiency-using-mulesoft-integration-with-aws-iot-core-and-servicenow\/"},"modified":"2023-03-30T16:50:53","modified_gmt":"2023-03-30T15:50:53","slug":"achieving-operational-efficiency-using-mulesoft-integration-with-aws-iot-core-and-servicenow","status":"publish","type":"expert-view","link":"https:\/\/devoteam.info\/en-se\/expert-view\/achieving-operational-efficiency-using-mulesoft-integration-with-aws-iot-core-and-servicenow\/","title":{"rendered":"Achieving Operational Efficiency using MuleSoft: Integration with AWS IoT Core and ServiceNow"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">In today&#8217;s digital era, organisations continuously seek strategies to maintain their competitive edge. A prevalent method involves updating their IT infrastructure and applications. However, the prospect of migration and modernization can be daunting for many organisations, prompting them to opt for a more straightforward solution &#8211;  <strong>rehosting<\/strong>. This approach allows them to experience basic cloud benefits while simultaneously exiting a data centre and laying the groundwork for digital transformation.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/devoteam.info\/wp-content\/uploads\/2024\/11\/GettyImages-1221554013_Edited-2048x1363-1-1-1296x863-1.jpeg\" alt=\"\" class=\"wp-image-6230\"\/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-introduction\">Introduction<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Today, the Internet of Things (IoT) enables everything from Autonomous vehicles, realising the concept of Smart Cities to boosting Supply chain management efficiency. IoT applications seem endless, and they have just begun.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Being a leader in API Management and Integration landscape, MuleSoft has introduced ways to enable Organisations to harness the power of IoT to improve their operational efficiency.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In this blog, I will give insight and an example of achieving operational efficiency by enabling IoT Device data integration between MuleSoft and AWS IoT Cloud services.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The use case for the example simulation is monitoring temperature sensors installed in manufacturing or warehouse facilities. The data will be captured, and an incident will be escalated to the Operations team for their action.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">AWS IoT Core provides the capability to connect things (devices) to its services ecosystem and therefore is the first layer to interface with the Device\/Sensor data. The data then gets moved into the MuleSoft ecosystem by leveraging other AWS services like SQS.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">To better understand the solution presented here, the audience should be familiar with the concepts of&nbsp;<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>AWS Services\n<ol class=\"wp-block-list\">\n<li>EC2<\/li>\n\n\n\n<li>IAM<\/li>\n\n\n\n<li>EC2 Connect<\/li>\n\n\n\n<li>IoT Core<\/li>\n\n\n\n<li>Cloudwatch logs<\/li>\n<\/ol>\n<\/li>\n\n\n\n<li>Amazon SQS<\/li>\n\n\n\n<li>MuleSoft Anypoint Platform<\/li>\n\n\n\n<li>ServiceNow Incident Management<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>High-Level Flow of our Integration Solution<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/devoteam.info\/wp-content\/uploads\/2024\/11\/4Sn0VA2hZmihBjMlmK8hxr9E0WAqJ8y-2P6vlaIolkOpHFYLH8PEDGMGpQniO-Sk8-078_gnhvknuQsIvhKGzIbEQYstLkZTDDpANLIyxZEEOlJ_1Fs7eVmY_bJOTmKNMVAFy-YD5tTIazBwX0ARmzDWTBXnQbY2qN18TNA2bBvZyc73OAhfllzXd-XHTA.jpeg\" alt=\"\"\/><figcaption class=\"wp-element-caption\">High Level Flow<\/figcaption><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">In the above diagram, The First layer consists of the sensors\/devices (we will create a virtual device to simulate the real-world sensors) that will send data to the AWS IoT Core.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The data will be processed by the AWS IoT Core Message broker and published to the Rule engine. The Rule engine then applies the filter and route to the Amazon SQS (It can also be routed to other AWS services like Lambda, S3, Kinesis etc).&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Once data is in the SQS Standard queue, MuleSoft API is triggered. It gets the filtered data (since IoT Rule Engine in the previous step is filtering the temperature data and allowing only the ones matching the rules) from the queue. Once it is inside the API and Integration Layer, the data is Logged, transformed and used to invoke ServiceNow Incident Service to create Incident tickets for the Operations Team.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">To enable the above integration, we need to set up several tasks.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-part-1-aws-specific-configurations\"><strong>Part-1 (AWS specific configurations)&nbsp;<\/strong><\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/aws.amazon.com\/premiumsupport\/knowledge-center\/create-and-activate-aws-account\/\">Create a Free AWS account.<\/a><\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/docs.aws.amazon.com\/AWSEC2\/latest\/UserGuide\/LaunchingAndUsingInstances.html\">Launch an EC2 instance.<\/a><br><\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/devoteam.info\/wp-content\/uploads\/2024\/11\/6VT1vE7GN9sPz7AzXFLaoYS1i88xj32zad47WPudvD7-1OuRcsEt_xrqENtgr5e6AbY5JnMNJjDngFpKkGAuAEgIrk0MBoFNWJjnzwXvpPXkoKTEWViVVe_3QjfTUegJg369pNr2uGzgniaFyKC9gX6Hd7KjBnD_P7bgTlhs12HHMlrBjuMknHe2AvGYEQ.png\" alt=\"\"\/><figcaption class=\"wp-element-caption\">Achieving Operational Efficiency using MuleSoft: Integration with AWS IoT Core and ServiceNow<\/figcaption><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">* Public IP address is masked.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/docs.aws.amazon.com\/iot\/latest\/developerguide\/creating-a-virtual-thing.html\">Configure a Virtual Device(Thing)<\/a><\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/devoteam.info\/wp-content\/uploads\/2024\/11\/H0MGqcJc2u4xtsv3d7FAIFnIPdjY7HjFVJv54UZ2muVDgldJfJA-YXjLlmGPzkzEMQaJNo19DqPUUtZ4mdAfn7TX4ZjEuig6KeXXE6zrltvE9m64HmqCgiLmoFO559YvaDYP3jFSupcWbCCxv91rwrdKDlBng32NKJK1cJfC31D644MviCWlOdN0de5vmQ.png\" alt=\"\"\/><figcaption class=\"wp-element-caption\">Achieving Operational Efficiency using MuleSoft: Integration with AWS IoT Core and ServiceNow<\/figcaption><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">* Root account is masked here and in relevant screenshots below<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Create an IAM role<\/li>\n<\/ul>\n\n\n\n<h6 class=\"wp-block-heading\" id=\"h-iam-user-with-admin-privileges-since-its-a-dev-environment-its-safe-to-give-user-admin-privileges\">IAM User with Admin privileges(since its a dev environment, its safe to give user admin privileges)<\/h6>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/devoteam.info\/wp-content\/uploads\/2024\/11\/WR5Ee6d2SNZh474Uc0LiENCjhVRURO-_mpR1sjpm7W1uMVA2LptT_1W5Byx-ajR7psGq7ayt6kRB3r1Z7M-6ZFhmcgGLbwhkRfvXHQAiT08amAole-IMB4EdjBtgpqPhfhbQFTISrAsbjyQA_HQNpmzbwHj_jN4AVmaeqy4SpPebvAaS1HPLJev_sfwnGQ.png\" alt=\"\"\/><\/figure>\n\n\n\n<h6 class=\"wp-block-heading\" id=\"h-iam-role-with-permissions-as-below-role-with-all-the-privileges-for-sqs\">IAM role with permissions as below(role with all the privileges for SQS)<\/h6>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/devoteam.info\/wp-content\/uploads\/2024\/11\/IHIfc6In8u_p8Ird3pNlOZX1ltxDtNqlZZ8MkVFNRyTZMzDUyQJLND2cPrmR15zwTSQVjAz3MpMQZqspiREHo_njgAgV16S5scSoEybCSby4AQEZZV4mJSt167H4qDv-ynp35-w0lRFk-jn6Yvju4AYmb5HzZvOURbzwF79tJ2R_qXkVFuL26CeiVCIdRA.png\" alt=\"\"\/><figcaption class=\"wp-element-caption\">Achieving Operational Efficiency using MuleSoft: Integration with AWS IoT Core and ServiceNow<\/figcaption><\/figure>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/devoteam.info\/wp-content\/uploads\/2024\/11\/k5-r0clEGGfVFG7NUWV-FBvFaptp0wbEK8oW7UybZ9uuuPqqEtbrIXtEZACXZVMHrQo4gy0r5fiBG33wR0k8iWWyR2UiXZ9pFf_M9awpJg4PxDgLsfYThYK2W6pAQrijJG_lX8sE0M_gyVZyWwuGc2we1OSweWe4MUQhR5qrYm0094VRLRIVRJRrWrgXzw.png\" alt=\"\"\/><figcaption class=\"wp-element-caption\">Achieving Operational Efficiency using MuleSoft: Integration with AWS IoT Core and ServiceNow<\/figcaption><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Trust permissions for the entities(below) who would assume the DataSQSRole.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/devoteam.info\/wp-content\/uploads\/2024\/11\/y-RIfSffdTuh6QgXNemWkELEIuMXOkIVBYL_yIuhSdrW20wgoLut5IopedjhZTn-tqNqVmaWGffASkLnhLGJyWVfHWxFC_g9tZ2ZIPhmt_JYcKPXha8Ub0mkn7oqrc4OtxU11PhcIRG3A-9Ix06D5dSO5GBz4u9u1iODPBQCkGHhk0x0BbdiOAyjiSlmw.png\" alt=\"\"\/><figcaption class=\"wp-element-caption\">Achieving Operational Efficiency using MuleSoft: Integration with AWS IoT Core and ServiceNow<\/figcaption><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/docs.aws.amazon.com\/AWSSimpleQueueService\/latest\/SQSDeveloperGuide\/sqs-configure-create-queue.html\">Create a Standard SQS queue in London Region<\/a> (No dead letter queue is attached)<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/devoteam.info\/wp-content\/uploads\/2024\/11\/m-oESlSGmGTVVNFqTc_0DGXdeNxU3F7Z9Zhop6eeNHu58jx8FqTOwF7dKClIhsGieqC9VIZXGff8PW9lABpR8LMxrzcEPArd2eGMBHEQfLMOf-lJdbj-JcFGw0UdnLyX6TzISnqCjaz-mZwVfeI7TAn_vmuqOe0jdJvYP-FmoLqcn2jeX46DcOa1BzO-lw.png\" alt=\"\"\/><figcaption class=\"wp-element-caption\">Achieving Operational Efficiency using MuleSoft: Integration with AWS IoT Core and ServiceNow<\/figcaption><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/docs.aws.amazon.com\/iot\/latest\/developerguide\/sqs-rule-action.html\">Configure a Rule(IoT)<\/a><\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">For this demonstration, we are only concerned with the use cases where sensor temperature exceeds the operational threshold and requires the Operations Team\u2019s attention. We have therefore used AWS IoT core rule engine to filter incoming messages for such cases.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Here, the IoT routing rule is created, which will get the sensor data from the \u2018iot\/topics\/facility\/sensor\u2019 topic and filter the data wherein the temp exceeds 208 Degrees Fahrenheit.&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/devoteam.info\/wp-content\/uploads\/2024\/11\/W_n1cHX-sEZp0HfjsB4TYdOCb1wz9upIcf-NOyIJQgXgkvgETjQYUZcbBgAGs1lsiBQ4JNxqpIGFYQm94hX7xpjLZpVJ0O_xjQeGRyu8vJxWXmogf2DegrT-dClJcrC-EZ0eEnHLaWLYm3h0A05gZ8qOPjeldyBEP9bKOJ0WjFcC1CnmS-_8Hng9EtttOA.png\" alt=\"\"\/><figcaption class=\"wp-element-caption\">Achieving Operational Efficiency using MuleSoft: Integration with AWS IoT Core and ServiceNow<\/figcaption><\/figure>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/devoteam.info\/wp-content\/uploads\/2024\/11\/y64z0Mbq_pmwlW93WQ2mCKB6FiyMSPS7NuzgkoGydMvYpPV4bp2_eCWxwPz7CMUE7KAuaqMBMw9nECtzqoRik3s_icQwGTUB91AwqyfldYUgp9lIsnjZrjPJnaSiUdJf9w0NMZbh_koICNsG5t4dk5vQM2xqNbzUlPmrOJuW9SCE1YcjnQptNyyW_a8nkw.png\" alt=\"\"\/><figcaption class=\"wp-element-caption\">Achieving Operational Efficiency using MuleSoft: Integration with AWS IoT Core and ServiceNow<\/figcaption><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Rule Action defines what should be done once the data is filtered, so here it will be routed to the SQS Standard queue.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/devoteam.info\/wp-content\/uploads\/2024\/11\/n1gQaV_KWNc16EkBTtnTEvYFP2bF0ia66aFsymGWz3sccARtAZsFqiF552wHw4D3b1lGIfGQ6mu0AbPsXYzOp4MTonVpEJsM7vC-iipwy8JC9SR538-7bmblAYPf8XAZpUPZczf5zDJtpm07hFHcavRTNU8Y1ccbIDgdNWHeK98klPxxlEzKk72tQu73rA.png\" alt=\"\"\/><figcaption class=\"wp-element-caption\">Achieving Operational Efficiency using MuleSoft: Integration with AWS IoT Core and ServiceNow<\/figcaption><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Error Action defines what should be done in case of Broker\/Rule Engine execution errors, so here we are logging the errors to the Cloudwatch logs for further investigation.&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/devoteam.info\/wp-content\/uploads\/2024\/11\/nYSFUmZYKXcJY9L5zDVyV7WUG5MLMkZYxNV2BKPmTonABsGGs-x0cRNdH_EGV9KzfBj5p6C5mLSezmrPm4khsu7LNy9dz5jeYQpdZvxkotazXVJCQrfLu220RBHrlmsCjENwHrR7IscYAOZJkEJhwKTVT0TjjjEOz6tb8KAO8aPIQTGRHL81jzPbI8W1Ng.png\" alt=\"\"\/><figcaption class=\"wp-element-caption\">Achieving Operational Efficiency using MuleSoft: Integration with AWS IoT Core and ServiceNow<\/figcaption><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-part-2-mulesoft-and-other-configurations\"><strong>Part-2 (MuleSoft and other configurations)<\/strong><\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>MuleSoft Implementation Flow<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/devoteam.info\/wp-content\/uploads\/2024\/11\/HyRUUhE7jrtBwdZP0EFwGrRpnqr_RGipRREJhcVGxN6mUvtDBuslkLf3vhBsx6nEDx8ZpS8iOFs1P5y8chspF2rZIRPMLpYV97UErypL3REN5G-Hsbs7CSb-YQwloIqJ-ItLTMPkvG04jTl39i6eYQStgLZBwUXoe-n3P8VkNYNCH17RkerTgrBFCoq1gA.png\" alt=\"\"\/><figcaption class=\"wp-element-caption\">Achieving Operational Efficiency using MuleSoft: Integration with AWS IoT Core and ServiceNow<\/figcaption><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">We have created a simple implementation here, where the Amazon SQS source connector is used to subscribe and consume messages from the SQS queue \u2013&nbsp;<strong>DataInQ.&nbsp;<\/strong>In the subflow, an incident ticket is being raised by invoking the insert operation via the ServiceNow connector.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Both the connector configurations are provided down below.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>ServiceNow Instance set up.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Please follow the <a href=\"https:\/\/www.youtube.com\/watch?v=ZdQKrbPcXuE\">link<\/a> to create a free developer instance.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Please jot down the&nbsp;<strong>Service URL<\/strong>,&nbsp;<strong>Username<\/strong>&nbsp;and&nbsp;<strong>Password<\/strong>&nbsp;to be used later during MuleSoft ServiceNow connector configuration (Refer to Step 10)<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>SQS Connector configuration<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/devoteam.info\/wp-content\/uploads\/2024\/11\/F0gqEJ5IQuOfIulHl_iB6ovcfy1hz6pm_zTId-229oHVcZuch_xp-_Tk9QEtpBm_0kgH5N5V0YkVQ5OSYN8yzjBzdkS8ONP-QOGJf_2cmF44nasSBNtAvZ-oy_KVCBbT32yBzXHgJFeyoOFM8FUETtWU1yKGgko0D_VQqgqvEQdW6Ebv8nzdYkSHcHsOA.png\" alt=\"\"\/><figcaption class=\"wp-element-caption\">Achieving Operational Efficiency using MuleSoft: Integration with AWS IoT Core and ServiceNow<\/figcaption><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">The&nbsp;<strong>Role<\/strong>&nbsp;and&nbsp;<strong>Queue<\/strong>&nbsp;<strong>ARN<\/strong>&nbsp;represents the Roles and SQS queue created earlier.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The<strong>&nbsp;Access<\/strong>&nbsp;<strong>Key<\/strong>&nbsp;and&nbsp;<strong>Secret<\/strong>&nbsp;<strong>Key<\/strong>&nbsp;is of the IAM user (created earlier) and not of the root account.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The<strong>&nbsp;Region<\/strong>&nbsp;is the AWS Region i.EU London (eu-west-2).<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/devoteam.info\/wp-content\/uploads\/2024\/11\/wRPxOVmdWTVp4rVdCLvmCspn5aGXxGKc1vtTxD18xvgrH4OeKkqkyZMiUoPBCRetQwP0DtXkaIjN7xyjoNvRt9UaiJV58G-dzqbkBpNa7dPg1rmu1KsFcG7PxssOlhVlw4plc2Lc6GsGG41mu7Vu3awXp3cSUxx6_Yvm9ELcbsexA-19YlITrcdI1DSlUA.png\" alt=\"\"\/><figcaption class=\"wp-element-caption\">Achieving Operational Efficiency using MuleSoft: Integration with AWS IoT Core and ServiceNow<\/figcaption><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>ServiceNow Connector configuration<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/devoteam.info\/wp-content\/uploads\/2024\/11\/sRz_v9JSbcbLzdHPCa1gJKV15eBZvYqsa747rFOMWfargn8p58E6I-ARYFuRzagSW6YHS0uNZh2tnhJIdthjgSNlDX8UwhvkpeDaln5Xl57JIqkYZgcCHnqkAFnBC4Cujr9sR67PU-ks5gqbJs0xpRsYFhKyNS2hOwdnCzm4nowkk752JZTeCmGS4yH_MA.png\" alt=\"\"\/><\/figure>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/devoteam.info\/wp-content\/uploads\/2024\/11\/RsAslj9fiL0uhMOr-tgK3gIkCsWrHN4rmXyPf6Ne_l2Od1gE5LcCrgQQquE8oBMdo54oSbisnp3vhO1aaTpMGhTRDvMAO4i8_bF5u4DNuwLh4cz2Ob6ud_gWIudU_uBO_y8qjkBsrOlRJoupwo-UyxCWqCAG0m31FOT6jAbIVxJq7dCLYu5OFu1peGTQJQ.png\" alt=\"\"\/><figcaption class=\"wp-element-caption\">Achieving Operational Efficiency using MuleSoft: Integration with AWS IoT Core and ServiceNow<\/figcaption><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-using-the-data-to-generate-a-servicenow-ticket\"><strong>Using the data to generate a ServiceNow ticket<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">IoT Virtual Device sensor data is generated and sent to IoT Core. The data is then filtered out based on the rules defined in the rule engine.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The same data is routed to the SQS Standard queue, where it triggers a MuleSoft API, which transforms and sends the request to create an incident in ServiceNow.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Stage 1 \u2013 Data generation from Thing(virtual device). The script will generate the temperature data for the topic.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/devoteam.info\/wp-content\/uploads\/2024\/11\/i0qDBPWlpMzr7h9S1BwHWNY_r1broRkob5nbTZDVhDngPu41xr-HfdHoEZ2JmyCPeA7XO1TXbrapwq50lbFHIUjS5VnC5Wd7XpcZQeKeaUYBih0tUehrxYYPJsKlPc9aEUAh1sznP5zTxI7Filxzwbg4X-vXpQstrX000xJYNd3qMjLuj-E8cqGnpGfgaw.png\" alt=\"\"\/><figcaption class=\"wp-element-caption\">Achieving Operational Efficiency using MuleSoft: Integration with AWS IoT Core and ServiceNow<\/figcaption><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Stage 2 \u2013 MuleSoft Flow Execution<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/devoteam.info\/wp-content\/uploads\/2024\/11\/HyRUUhE7jrtBwdZP0EFwGrRpnqr_RGipRREJhcVGxN6mUvtDBuslkLf3vhBsx6nEDx8ZpS8iOFs1P5y8chspF2rZIRPMLpYV97UErypL3REN5G-Hsbs7CSb-YQwloIqJ-ItLTMPkvG04jTl39i6eYQStgLZBwUXoe-n3P8VkNYNCH17RkerTgrBFCoq1gA.png\" alt=\"\"\/><\/figure>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/devoteam.info\/wp-content\/uploads\/2024\/11\/DcXWj9OmN2ukYF0880J2LA_9LrRrNzYgrbybB1xrQGn11dxiwsFbVdoLN-GiOQVmZnZ0oX6rXAI5tpt6vrbIoCByYITSJZhfJ2gyAmND5zy4WWDh26NjMfqE0rvG7s7I-LKb8Xh13H1SP7hGmv8t3WPsksP01hrxBUrRMPaOL3nX0Y6ERnUmqRM7lZhy4A.png\" alt=\"\"\/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">The above execution logs from Anypoint studio shows the request sent to ServiceNow, and the response received from the service.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Stage 3 \u2013 ServiceNow ticket creation<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/devoteam.info\/wp-content\/uploads\/2024\/11\/QRM-53qyOmFd_FKdcMcqZwc1GKxEmowj1F_yWD9TUy6AwyYi4K7cO75QLDSfkf8ZVXFPCPCUD80yTwBVzIe67FryU-XJsSkQ3h_XR_JpzbwOF9h5OPruI-Nt-pQRDQFYnfuTrw3balI4L_0f3XmaKATXx10RUKirsOI6DMAP1HpSSUvFn978ynJ9b1TOhQ.png\" alt=\"\"\/><figcaption class=\"wp-element-caption\">Achieving Operational Efficiency using MuleSoft: Integration with AWS IoT Core and ServiceNow<\/figcaption><\/figure>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/devoteam.info\/wp-content\/uploads\/2024\/11\/Pcp1wEfB8CiS7buO6KOLrkBNrWwHika0xQ2LCRWK3jTOAv-0rchf0X5aIkvEwN5Fq_E2-WPo1WWw3WqwybXP6x8mJFIACKgQpiYL4Q9VUJWYzaPrYt4dqJPUdWXueZ1YW_nugdmbhLvEnBPMxrLV6xmEXIT6WUc6Kqb0iISGxrE9HCrfNgwC15L9t4ydfw.png\" alt=\"\" title=\"Achieving Operational Efficiency using MuleSoft: Integration with AWS IoT Core and ServiceNow\"\/><figcaption class=\"wp-element-caption\">Achieving Operational Efficiency using MuleSoft: Integration with AWS IoT Core and ServiceNow<\/figcaption><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">The above screenshot shows the ticket generated and the details for the same.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Look out for the&nbsp;<strong>Caller<\/strong>,&nbsp;<strong>Short Description<\/strong>,&nbsp;<strong>Additional Comments<\/strong>&nbsp;and&nbsp;<strong>Urgency<\/strong>&nbsp;fields value.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-conclusion\"><strong>Conclusion<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">In conclusion, MuleSoft Integration has helped in achieving operational efficiency by not only capturing the temperature sensor data but also escalating an incident to the Operations team for their action.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This solution could be enhanced to create a Monitoring Dashboard\/ Visualisation\/ Insights with the sensor temperature data by importing all the sensor data into MuleSoft and using Tableau or any other Visualisation\/Insights technology products.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In the next blog, we will achieve the same outcome by introducing Anypoint MQ (as a reliable persistent layer to hold high-frequency sensor data streams) and MySQL &amp; Tableau or AWS services.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">As a long-standing <a href=\"https:\/\/acloud.devoteam.com\/\">AWS Partner<\/a>, <a href=\"https:\/\/devoteam.info\/en-se\/aws-2\/\">Devoteam<\/a> has a strong expertise in AWS solutions deployment and management. Our AWS certified consultants are ready to help your company move its activities to the Cloud using AWS.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong><a href=\"https:\/\/acloud.devoteam.com\/get-in-touch\/\">Contact us<\/a>&nbsp;for more information on how we can help you with <a href=\"https:\/\/acloud.devoteam.com\/\">AWS<\/a>.<\/strong><\/p>\n\n\n\n<p class=\"has-text-align-center wp-block-paragraph\"><\/p>\n\n\n\n<figure class=\"wp-block-image aligncenter size-full is-resized is-style-rounded\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/devoteam.info\/wp-content\/uploads\/2024\/11\/Nihit-Jain-Devoteam-S-Platform-234x234-1.jpeg\" alt=\"\" class=\"wp-image-6233\" width=\"183\" height=\"183\"\/><figcaption class=\"wp-element-caption\"><br><strong>Nihit Jain<br><\/strong>Lead MuleSoft Consultant<br>Devoteam UK&amp;I<br><\/figcaption><\/figure>\n","protected":false},"excerpt":{"rendered":"<p>In today&#8217;s digital era, organisations continuously seek strategies to maintain their competitive edge. A prevalent method involves updating their IT infrastructure and applications. However, the prospect of migration and modernization can be daunting for many organisations, prompting them to opt for a more straightforward solution &#8211; rehosting. This approach allows them to experience basic cloud [&hellip;]<\/p>\n","protected":false},"featured_media":110257,"template":"","categories":[2290,2397],"tags":[3242],"industry":[],"class_list":["post-513026","expert-view","type-expert-view","status-publish","has-post-thumbnail","hentry","category-aws-en-se","category-servicenow-en-se","tag-uk-import-en-se"],"acf":[],"cards":"\n\t<div class=\"single-post-card\">\n\n\t\t<figure class=\"wp-block-post-featured-image\"><a href=\"https:\/\/devoteam.info\/en-se\/expert-view\/achieving-operational-efficiency-using-mulesoft-integration-with-aws-iot-core-and-servicenow\/\" target=\"_self\" ><img width=\"2048\" height=\"1363\" src=\"https:\/\/devoteam.info\/wp-content\/uploads\/2024\/11\/GettyImages-1221554013_Edited-2048x1363-1-1.jpeg\" class=\"attachment-post-thumbnail size-post-thumbnail wp-post-image\" alt=\"Achieving Operational Efficiency using MuleSoft: Integration with AWS IoT Core and ServiceNow\" style=\"aspect-ratio:4\/3;width:100%;object-fit:cover;\" decoding=\"async\" loading=\"lazy\" srcset=\"https:\/\/devoteam.info\/wp-content\/uploads\/2024\/11\/GettyImages-1221554013_Edited-2048x1363-1-1.jpeg 2048w, https:\/\/devoteam.info\/wp-content\/uploads\/2024\/11\/GettyImages-1221554013_Edited-2048x1363-1-1-300x200.jpeg 300w, https:\/\/devoteam.info\/wp-content\/uploads\/2024\/11\/GettyImages-1221554013_Edited-2048x1363-1-1-1024x682.jpeg 1024w, https:\/\/devoteam.info\/wp-content\/uploads\/2024\/11\/GettyImages-1221554013_Edited-2048x1363-1-1-768x511.jpeg 768w, https:\/\/devoteam.info\/wp-content\/uploads\/2024\/11\/GettyImages-1221554013_Edited-2048x1363-1-1-1536x1022.jpeg 1536w\" sizes=\"auto, (max-width: 2048px) 100vw, 2048px\" \/><\/a><\/figure>\n\n\t\t\n\t\t<div class=\"wp-block-group is-vertical is-layout-flex wp-container-core-group-is-layout-43282307 wp-block-group-is-layout-flex\">\n\t<p style=\"font-style:normal;font-weight:700\" class=\"has-link-color wp-elements-1 wp-block-lp-post-type has-text-color has-primary-color has-small-font-size\">Expert View<\/p>\n\n\t\t\n\t\t<h3 style=\"font-style:normal;font-weight:400\" class=\"wp-block-post-title has-base-font-size\"><a href=\"https:\/\/devoteam.info\/en-se\/expert-view\/achieving-operational-efficiency-using-mulesoft-integration-with-aws-iot-core-and-servicenow\/\" target=\"_self\" >Achieving Operational Efficiency using MuleSoft: Integration with AWS IoT Core and ServiceNow<\/a><\/h3><\/div>\n\t\t\n\t<\/div>\n\n","yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.4 (Yoast SEO v28.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Achieving Operational Efficiency using MuleSoft: Integration with AWS IoT Core and ServiceNow | Devoteam<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/devoteam.info\/en-se\/expert-view\/achieving-operational-efficiency-using-mulesoft-integration-with-aws-iot-core-and-servicenow\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Achieving Operational Efficiency using MuleSoft: Integration with AWS IoT Core and ServiceNow\" \/>\n<meta property=\"og:description\" content=\"In today&#8217;s digital era, organisations continuously seek strategies to maintain their competitive edge. 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