{"id":771612,"date":"2025-10-14T11:46:15","date_gmt":"2025-10-14T09:46:15","guid":{"rendered":"https:\/\/www.devoteam.com\/news-and-pr\/devoteam-achieves-servicenow-csm-validated-practice-status-in-emea\/"},"modified":"2025-10-14T11:46:15","modified_gmt":"2025-10-14T09:46:15","slug":"devoteam-achieves-servicenow-csm-validated-practice-status-in-emea","status":"publish","type":"news-and-pr","link":"https:\/\/devoteam.info\/en-se\/news-and-pr\/devoteam-achieves-servicenow-csm-validated-practice-status-in-emea\/","title":{"rendered":"Devoteam achieves ServiceNow CSM Validated Practice status in EMEA"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Devoteam is proud to announce it has been recognised by ServiceNow with the <strong>Customer Service Management (CSM) Validated Practice<\/strong> designation. This recognition underscores our proven capability, deep product knowledge, and consistent success in delivering exceptional Customer Service Management solutions on the ServiceNow platform across various industries.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The ServiceNow Validated Practice designation is awarded to partners who have successfully passed a rigorous, structured evaluation that assesses their technical expertise, deployment skills, and track record of customer satisfaction in a specific product area.<\/p>\n\n\n\n<figure class=\"wp-block-image aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"768\" height=\"1024\" src=\"https:\/\/devoteam.info\/wp-content\/uploads\/2025\/10\/Maria-and-Gerold-receiving-CSM-Validated-Practice-status-in-EMEA-768x1024.jpg\" alt=\"\" class=\"wp-image-756956\" srcset=\"https:\/\/devoteam.info\/wp-content\/uploads\/2025\/10\/Maria-and-Gerold-receiving-CSM-Validated-Practice-status-in-EMEA-768x1024.jpg 768w, https:\/\/devoteam.info\/wp-content\/uploads\/2025\/10\/Maria-and-Gerold-receiving-CSM-Validated-Practice-status-in-EMEA-225x300.jpg 225w, https:\/\/devoteam.info\/wp-content\/uploads\/2025\/10\/Maria-and-Gerold-receiving-CSM-Validated-Practice-status-in-EMEA-1152x1536.jpg 1152w, https:\/\/devoteam.info\/wp-content\/uploads\/2025\/10\/Maria-and-Gerold-receiving-CSM-Validated-Practice-status-in-EMEA.jpg 1200w\" sizes=\"auto, (max-width: 768px) 100vw, 768px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">This achievement provides our customers with the assurance that Devoteam&#8217;s CSM implementations meet a high standard of excellence, as validated by ServiceNow itself. The designation confirms:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Proven expertise:<\/strong> We possess certified, in-depth product knowledge of ServiceNow Customer Service Management.<\/li>\n\n\n\n<li><strong>Successful delivery:<\/strong> We have a history of successfully deploying CSM solutions that deliver measurable business value and meet customer needs.<\/li>\n\n\n\n<li><strong>Commitment to excellence:<\/strong> Our readiness and performance have been independently evaluated, ensuring a high quality of service and customer satisfaction.<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-group is-style-column-box-shadow has-gray-light-background-color has-background has-global-padding is-layout-constrained wp-container-core-group-is-layout-a9070b44 wp-block-group-is-layout-constrained\" style=\"border-radius:5px;padding-top:var(--wp--preset--spacing--large);padding-right:var(--wp--preset--spacing--large);padding-bottom:var(--wp--preset--spacing--large);padding-left:var(--wp--preset--spacing--large)\">\n<figure class=\"wp-block-image size-large is-resized wp-duotone-red-devoteam\"><img loading=\"lazy\" decoding=\"async\" width=\"24\" height=\"24\" src=\"https:\/\/devoteam.info\/wp-content\/uploads\/2024\/09\/citation-a-droite.svg\" alt=\"Quote\" class=\"wp-image-208\" style=\"width:28px;height:auto\"\/><\/figure>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\"><em>Achieving the ServiceNow CSM Validated Practice status is a testament to our team&#8217;s dedication and deep expertise in transforming customer experiences<\/em>. <em>It\u2019s a powerful signal to our clients that when they partner with Devoteam for their ServiceNow CSM implementation, they are choosing a validated expert committed to driving efficiency, boosting agent productivity, and delivering superior customer satisfaction.<\/em><\/p>\n\n\n\n<hr class=\"wp-block-separator has-text-color has-gray-color has-alpha-channel-opacity has-gray-background-color has-background is-style-separator-dotted is-style-default\" style=\"margin-top:var(--wp--preset--spacing--medium);margin-bottom:var(--wp--preset--spacing--medium)\"\/>\n\n\n\n<div class=\"wp-block-group is-nowrap is-layout-flex wp-container-core-group-is-layout-fe6f0742 wp-block-group-is-layout-flex\">\n<figure class=\"wp-block-image size-full is-resized is-style-rounded-full is-style-rounded\"><img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"800\" src=\"https:\/\/devoteam.info\/wp-content\/uploads\/2023\/03\/Jean-Marc-colour.jpg\" alt=\"Jean-Marc Chevereau, Devoteam\" class=\"wp-image-253777\" style=\"width:60px;height:60px\" srcset=\"https:\/\/devoteam.info\/wp-content\/uploads\/2023\/03\/Jean-Marc-colour.jpg 800w, https:\/\/devoteam.info\/wp-content\/uploads\/2023\/03\/Jean-Marc-colour-300x300.jpg 300w, https:\/\/devoteam.info\/wp-content\/uploads\/2023\/03\/Jean-Marc-colour-150x150.jpg 150w, https:\/\/devoteam.info\/wp-content\/uploads\/2023\/03\/Jean-Marc-colour-768x768.jpg 768w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/><\/figure>\n\n\n\n<div class=\"wp-block-group is-vertical is-layout-flex wp-container-core-group-is-layout-0f66ae2b wp-block-group-is-layout-flex\">\n<p class=\"wp-block-paragraph\" style=\"font-style:normal;font-weight:500\">Jean-Marc Chevereau <br>ServiceNow Group Practice Director at Devoteam<\/p>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n<\/div>\n<\/div>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-reinforcing-the-strategic-crm-partnership\"><strong>Reinforcing the strategic CRM partnership<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">This achievement strongly reinforces our commitment to the recently announced <a href=\"https:\/\/devoteam.info\/en-se\/news-and-pr\/servicenow-and-devoteam-join-forces-to-redefine-crm-transformation-for-europe-and-middle-east-businesses\/\">strategic partnership with ServiceNow focused on accelerating CRM <\/a>modernisation across EMEA. By combining the power of ServiceNow&#8217;s AI-fueled platform with Devoteam\u2019s validated CSM deployment excellence, we are uniquely positioned to help businesses rapidly scale their CRM innovation and deliver transformative customer experiences, efficient field service, and optimised sales operations.<\/p>\n\n\n\n<div class=\"wp-block-columns alignfull is-layout-flex wp-container-core-columns-is-layout-26d02f37 wp-block-columns-is-layout-flex\" style=\"margin-top:var(--wp--preset--spacing--medium);margin-bottom:var(--wp--preset--spacing--medium);padding-top:0;padding-bottom:var(--wp--preset--spacing--x-small);padding-left:0\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-container-core-column-is-layout-969dc29d wp-block-column-is-layout-flow\" style=\"padding-top:0;padding-right:0;padding-bottom:0;padding-left:0;flex-basis:100%\">\n<div class=\"wp-block-cover\" style=\"padding-top:var(--wp--preset--spacing--large);padding-right:0;padding-bottom:var(--wp--preset--spacing--large);padding-left:0;min-height:356px;aspect-ratio:unset;\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" class=\"wp-block-cover__image-background wp-image-639227 size-large\" alt=\"ServiceNow CRM &amp; AI: Building intelligent customer relationships\" src=\"https:\/\/devoteam.info\/wp-content\/uploads\/2025\/06\/ServiceNow-CRM-AI-Building-intelligent-customer-relationships-1024x576.jpg\" data-object-fit=\"cover\" srcset=\"https:\/\/devoteam.info\/wp-content\/uploads\/2025\/06\/ServiceNow-CRM-AI-Building-intelligent-customer-relationships-1024x576.jpg 1024w, https:\/\/devoteam.info\/wp-content\/uploads\/2025\/06\/ServiceNow-CRM-AI-Building-intelligent-customer-relationships-300x169.jpg 300w, https:\/\/devoteam.info\/wp-content\/uploads\/2025\/06\/ServiceNow-CRM-AI-Building-intelligent-customer-relationships-768x432.jpg 768w, https:\/\/devoteam.info\/wp-content\/uploads\/2025\/06\/ServiceNow-CRM-AI-Building-intelligent-customer-relationships-1536x864.jpg 1536w, https:\/\/devoteam.info\/wp-content\/uploads\/2025\/06\/ServiceNow-CRM-AI-Building-intelligent-customer-relationships.jpg 1920w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><span aria-hidden=\"true\" class=\"wp-block-cover__background has-black-background-color has-background-dim-40 has-background-dim\"><\/span><div class=\"wp-block-cover__inner-container has-global-padding is-layout-constrained wp-container-core-cover-is-layout-cc272862 wp-block-cover-is-layout-constrained\">\n<h1 class=\"wp-block-heading has-text-align-center has-base-color has-text-color\" id=\"h-learn-more-about-transforming-customer-experiences-with-servicenow-x-devoteam\">Learn more about transforming customer experiences with ServiceNow x Devoteam<\/h1>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-b7c91e0b wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/devoteam.info\/transform-your-customer-relationships-with-servicenow-crm\/\">Learn more<\/a><\/div>\n<\/div>\n<\/div><\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Devoteam is proud to announce it has been recognised by ServiceNow with the Customer Service Management (CSM) Validated Practice designation. This recognition underscores our proven capability, deep product knowledge, and consistent success in delivering exceptional Customer Service Management solutions on the ServiceNow platform across various industries. The ServiceNow Validated Practice designation is awarded to partners [&hellip;]<\/p>\n","protected":false},"featured_media":756952,"template":"","categories":[2887,2397],"tags":[],"industry":[],"class_list":["post-771612","news-and-pr","type-news-and-pr","status-publish","has-post-thumbnail","hentry","category-customer-workflows-en-se","category-servicenow-en-se"],"acf":[],"cards":"\n\t<div class=\"single-post-card\">\n\n\t\t<figure class=\"wp-block-post-featured-image\"><a href=\"https:\/\/devoteam.info\/en-se\/news-and-pr\/devoteam-achieves-servicenow-csm-validated-practice-status-in-emea\/\" target=\"_self\" ><img width=\"1920\" height=\"1080\" src=\"https:\/\/devoteam.info\/wp-content\/uploads\/2025\/10\/Devoteam-achieves-ServiceNow-CSM-Validated-Practice-status-in-EMEA.jpg\" class=\"attachment-post-thumbnail size-post-thumbnail wp-post-image\" alt=\"Devoteam achieves ServiceNow CSM Validated Practice status in EMEA\" style=\"aspect-ratio:4\/3;width:100%;object-fit:cover;\" decoding=\"async\" loading=\"lazy\" srcset=\"https:\/\/devoteam.info\/wp-content\/uploads\/2025\/10\/Devoteam-achieves-ServiceNow-CSM-Validated-Practice-status-in-EMEA.jpg 1920w, https:\/\/devoteam.info\/wp-content\/uploads\/2025\/10\/Devoteam-achieves-ServiceNow-CSM-Validated-Practice-status-in-EMEA-300x169.jpg 300w, https:\/\/devoteam.info\/wp-content\/uploads\/2025\/10\/Devoteam-achieves-ServiceNow-CSM-Validated-Practice-status-in-EMEA-1024x576.jpg 1024w, https:\/\/devoteam.info\/wp-content\/uploads\/2025\/10\/Devoteam-achieves-ServiceNow-CSM-Validated-Practice-status-in-EMEA-768x432.jpg 768w, https:\/\/devoteam.info\/wp-content\/uploads\/2025\/10\/Devoteam-achieves-ServiceNow-CSM-Validated-Practice-status-in-EMEA-1536x864.jpg 1536w\" sizes=\"auto, (max-width: 1920px) 100vw, 1920px\" \/><\/a><\/figure>\n\n\t\t\n\t\t<div class=\"wp-block-group is-vertical is-layout-flex wp-container-core-group-is-layout-43282307 wp-block-group-is-layout-flex\">\n\t<p style=\"font-style:normal;font-weight:700\" class=\"has-link-color wp-elements-1 wp-block-lp-post-type has-text-color has-primary-color has-small-font-size\">News<\/p>\n\n\t\t\n\t\t<h3 style=\"font-style:normal;font-weight:400\" class=\"wp-block-post-title has-base-font-size\"><a href=\"https:\/\/devoteam.info\/en-se\/news-and-pr\/devoteam-achieves-servicenow-csm-validated-practice-status-in-emea\/\" target=\"_self\" >Devoteam achieves ServiceNow CSM Validated Practice status in EMEA<\/a><\/h3><\/div>\n\t\t\n\t<\/div>\n\n","yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.4 (Yoast SEO v28.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Devoteam achieves ServiceNow CSM Validated Practice status in EMEA | Devoteam<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/devoteam.info\/en-se\/news-and-pr\/devoteam-achieves-servicenow-csm-validated-practice-status-in-emea\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Devoteam achieves ServiceNow CSM Validated Practice status in EMEA\" \/>\n<meta property=\"og:description\" content=\"Devoteam is proud to announce it has been recognised by ServiceNow with the Customer Service Management (CSM) Validated Practice designation. This recognition underscores our proven capability, deep product knowledge, and consistent success in delivering exceptional Customer Service Management solutions on the ServiceNow platform across various industries. 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This recognition underscores our proven capability, deep product knowledge, and consistent success in delivering exceptional Customer Service Management solutions on the ServiceNow platform across various industries. The ServiceNow Validated Practice designation is awarded to partners&hellip;","_links":{"self":[{"href":"https:\/\/devoteam.info\/en-se\/wp-json\/wp\/v2\/news-and-pr\/771612","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/devoteam.info\/en-se\/wp-json\/wp\/v2\/news-and-pr"}],"about":[{"href":"https:\/\/devoteam.info\/en-se\/wp-json\/wp\/v2\/types\/news-and-pr"}],"version-history":[{"count":0,"href":"https:\/\/devoteam.info\/en-se\/wp-json\/wp\/v2\/news-and-pr\/771612\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/devoteam.info\/en-se\/wp-json\/wp\/v2\/media\/756952"}],"wp:attachment":[{"href":"https:\/\/devoteam.info\/en-se\/wp-json\/wp\/v2\/media?parent=771612"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/devoteam.info\/en-se\/wp-json\/wp\/v2\/categories?post=771612"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/devoteam.info\/en-se\/wp-json\/wp\/v2\/tags?post=771612"},{"taxonomy":"industry","embeddable":true,"href":"https:\/\/devoteam.info\/en-se\/wp-json\/wp\/v2\/industry?post=771612"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}