{"id":464498,"date":"2024-12-06T15:47:03","date_gmt":"2024-12-06T14:47:03","guid":{"rendered":"https:\/\/www.devoteam.com\/success-story\/servicenow-delivers-security-efficiency-and-productivity-for-asahi\/"},"modified":"2025-01-27T11:26:25","modified_gmt":"2025-01-27T10:26:25","slug":"servicenow-delivers-security-efficiency-and-productivity-for-asahi","status":"publish","type":"success-story","link":"https:\/\/devoteam.info\/en-se\/success-story\/servicenow-delivers-security-efficiency-and-productivity-for-asahi\/","title":{"rendered":"ServiceNow delivers security, efficiency, and productivity for Asahi"},"content":{"rendered":"\n
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The snapshot<\/h2>\n\n\n\n
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1<\/strong><\/p>\n\n\n\n

A single, standardised, transparent, and accurate picture of Asahi’s vulnerability landscape.<\/p>\n<\/div>\n<\/div>\n\n\n\n

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2<\/strong><\/p>\n\n\n\n

Tightened security and a great reduction of manual tasks and management time.<\/p>\n<\/div>\n<\/div>\n\n\n\n

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3<\/strong><\/p>\n\n\n\n

A platform that automatically calculates each risk, the potential implications, and the importance of each remediation task.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

About Asahi Group<\/strong><\/h3>\n\n\n\n

Asahi Europe and International<\/a> quenches the thirsts of millions of people every day. With centuries of brewing heritage behind it, Asahi is the custodian of some of the most popular beer brands in the world, as well as numerous non-alcoholic and soft drinks too.<\/p>\n\n\n\n

Part of the Japanese Asahi Group, in Europe, Asahi employs more than 15,000 people in 18 production facilities in eight countries, brewing and bottling 4.4 billion litres of beer every year.  <\/p>\n\n\n\n

The challenge<\/strong><\/h3>\n\n\n\n

When Asahi\u2019s European operations were merged in 2016, along with great tasting beers, Asahi also acquired a diverse mix of IT infrastructure, systems, platforms, and teams each with their own cultures, suppliers, contracts, and hosting arrangements. Technical Security Manager, Stefaniu Criste eloquently describes it this way: \u201clike having a horse, a zebra, and a camel all pulling the same chariot together!\u201d.<\/p>\n\n\n\n

As a result, the company has turned to the ServiceNow<\/a> platform to standardise its use of technology. With a single, intelligent, and composable platform, Asahi can deliver centralised management and control, service improvements, closer collaboration, and cost and process efficiencies.<\/p>\n\n\n\n

In particular, Asahi wanted to improve its enterprise-wide security capabilities to protect itself more effectively against constantly evolving and increasingly sophisticated cybersecurity threats.<\/p>\n\n\n\n

\u201cOur goal is to unify our teams throughout Europe as well as recent acquisitions in the US and Taiwan, with consolidated, integrated systems, and processes,\u201d says Miroslav Cibula, Cloud and Platform Solutions Owner.<\/p>\n\n\n\n

\u201cThis will enable us to work quickly, effectively, and securely together with the same overall objectives. We\u2019ll all be using a single version of the truth, improving services, and providing the business with the visibility to manage with consistency. It\u2019s a huge challenge because we must continue functioning while we transition, so it\u2019s good to have our partner ServiceNow supporting us on our journey.\u201d<\/p>\n\n\n\n

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ServiceNow is a strategic platform, a core system that is constantly extending the scope of our digital transformation.<\/p>\n\n\n\n

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Miroslav Cibula
Cloud and Platform Solutions Owner at Asahi Europe and International<\/p>\n<\/div>\n\n\n\n

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The solution<\/strong><\/h3>\n\n\n\n

Automation delivers security and efficiency<\/h4>\n\n\n\n

With production dispersed across Europe, using their own systems, establishing robust and consistent security provisions to manage risks and vulnerabilities is complex but essential. To safeguard productivity and business continuity and achieve its security goals, Asahi selected ServiceNow\u2019s AI platform for business transformation.<\/p>\n\n\n\n

\u201cWe\u2019re constantly discovering new vulnerabilities,\u201d explains Stefaniu Criste. \u201cAnd because we\u2019re managing very large numbers\u201415,000 users, 12,000 devices, and 800 servers\u2014tracking and remediating everything is not possible without automation, which is where the ServiceNow platform comes in.\u201d<\/p>\n\n\n\n

Working closely with ServiceNow Elite Partner, Devoteam, Asahi deployed ServiceNow Security Operations with Vulnerability Response.<\/strong> Integrated with existing vulnerability scanning solutions, it establishes a single, standardised, transparent, and accurate picture of its vulnerability landscape. By automating and streamlining prioritisation of the most important risks and vulnerabilities, and associated remediation, all on the ServiceNow platform, overnight Asahi tightened security while greatly reducing manual tasks and management time.<\/p>\n\n\n\n

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The ServiceNow platform automatically calculates each risk and the potential implications, and the importance of each remediation task.<\/p>\n\n\n\n

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Stefaniu Criste
Technical Security Manager at Asahi Europe and International<\/p>\n<\/div>\n\n\n\n

<\/p>\n<\/div>\n<\/div>\n\n\n\n

A simple update of Adobe Reader on 3,000 computers previously required 3,000 individual tasks. The ServiceNow platform automatically groups tasks by specific criteria such as device, business unit, or country. Then it assigns tasks to the right team, issues reminders where necessary, and tracks progress to completion. Automating numerous processes reduces tasks to just a handful while minimising the resources, time, and administrative tasks.<\/p>\n\n\n\n

Focusing on the most important risks<\/strong><\/h4>\n\n\n\n

\u201cImportantly, the ServiceNow platform automatically calculates each risk and the potential implications, and the importance of each remediation task,\u201d explains Stefaniu Criste. \u201cPrioritisation means that we deal with the most significant risks first, the ones that could cause the most damage.<\/p>\n\n\n\n

\u201cWe\u2019re now much better organised with strong foundations and everything in one place. Incidents resulting from vulnerabilities have been reduced to zero and our mean time to recovery following a system or product failure is 59% faster. With the ServiceNow platform, we have visibility across the business, we can learn lessons and share valuable information with colleagues and executives.<\/p>\n\n\n\n

\u201cNow we can see potential problems early and deal with them quickly, and plan our maintenance programs more efficiently, minimising the impact on our operations, which in turn helps to improve productivity.\u201d<\/p>\n\n\n\n

Automating processes also helps to protect relationships with customers and partners too, by ensuring that vulnerabilities that may impact on external communications channels are closely monitored and prioritised. Sharing security information with customers and partners builds trust and confidence and creates safer, more secure working environments.<\/p>\n\n\n\n

Focusing on critical systems<\/strong><\/strong><\/h4>\n\n\n\n

ServiceNow IT Operations Management (ITOM) is also part of Asahi\u2019s security armoury, with the deployment of Event Management improving the performance of the company\u2019s existing data monitoring tools. Consolidating monitoring activity into the ServiceNow platform has enabled Asahi to standardise and ensure vendors\u2019 systems operate consistently, to agreed quality standards.<\/p>\n\n\n\n

A single system and user-friendly interface provides visibility into vulnerability management lifecycles, enhancing collaboration amongst teams and informing proactive decision-making. Changes made in Event Management are communicated directly to each monitoring tool, reducing technical and management time and cost.<\/p>\n\n\n\n

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With AIOps powered by Event Management we can constantly fine-tune our mapping and filtering criteria to focus on critical systems and real issues, not false positives. With the full picture on the ServiceNow platform our teams can troubleshoot the important issues together. It\u2019s a complex technical area and it was great to have Devoteam\u2019s detailed ServiceNow technical expertise and experience to help us configure our system. They\u2019re patient and flexible and ask us the right questions that enable us to make progress and constantly improve.<\/p>\n\n\n\n

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Miroslav Cibula
Cloud and Platform Solutions Owner at Asahi Europe and International<\/p>\n<\/div>\n\n\n\n

<\/p>\n<\/div>\n<\/div>\n\n\n\n

Understanding connection and interdependencies<\/strong><\/strong><\/strong><\/h4>\n\n\n\n

Also contributing to the streamlining of its security capabilities and IT operations generally, has been Asahi\u2019s work to update its Customer Management Database and align it with current technical best practice.<\/p>\n\n\n\n

\u201cWe had customised our ServiceNow platform to meet our needs,\u201d explains Configuration and Asset Manager, Jan Skuhravy. \u201cBut we wanted to take full advantage of all ServiceNow\u2019s beautiful features and functionality, such as its AI capabilities, which eliminates manual work.<\/p>\n\n\n\n

\u201cSo, we de-customised and returned to standard settings. All the benefits of standardisation are enabled by the ServiceNow platform because it\u2019s the backbone on which everything runs. That\u2019s where our data lives and where we understand the connections and interdependencies between systems and applications.<\/p>\n\n\n\n

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Devoteam\u2019s expertise was vital here too, without them de-customising, it would have taken me 10 times longer, together we made it a very efficient and successful process.<\/p>\n\n\n\n

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Jan Skuhravy
Configuration and Asset Manager at Asahi Europe and International<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

Next, Asahi plans to activate Discovery within ITOM to automate the identification and mapping of all remaining assets into its CMDB. This will enable complete asset lifecycle management, from procurement to decommissioning, eliminating time-consuming manual tasks.<\/p>\n\n\n\n

Asahi is also an extensive user of IT Service Management, with most of its 15,000 employees using a ServiceNow portal to access IT support, assisted by knowledge articles and a service catalogue. A chatbot is available to help users complete self-service tasks, such as resetting passwords.<\/p>\n\n\n\n

\u201cPreviously everyone had to raise a ticket and wait,\u201d explains Jan Skuhravy. \u201cNow, the ServiceNow platform automation and AI completes the process in five minutes. We\u2019re also working on automating the installation of software to save time and money and help teams to be more productive, which is appreciated by everyone in the business. Our user satisfaction score speaks for itself. It\u2019s now 89 which is a 17% increase since January 2023.\u201d<\/p>\n\n\n\n

Concludes Miroslav Cibula: \u201cServiceNow is a strategic platform for Asahi, a core system that is constantly extending the scope of our digital transformation.\u201d<\/p>\n\n\n\n

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The better change<\/h2>\n\n\n\n
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No incidents from vulnerabilities<\/p>\n<\/div>\n<\/div>\n\n\n\n

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89% user satisfaction score<\/p>\n<\/div>\n<\/div>\n\n\n\n

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59% reduction in recovery time after system failure<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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Your Success Starts Here<\/strong><\/h2>\n<\/div>\n\n\n\n
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Partner with Devoteam to leverage award-winning tech expertise, agile execution, and a culture of continuous learning.<\/p>\n<\/div>\n\n\n\n

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Get in touch<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"

To drive business transformation, Asahi placed the ServiceNow platform at the core of its operations, ensuring enhanced security and productivity.<\/p>\n","protected":false},"featured_media":254805,"template":"","categories":[2395,2396,2397,2398],"tags":[2399,2400,2401,2402],"industry":[2403],"class_list":["post-464498","success-story","type-success-story","status-publish","has-post-thumbnail","hentry","category-business-platforms-en-se","category-governance-risk-and-compliance-workflows-en-se","category-servicenow-en-se","category-technology-workflows-en-se","tag-itom-en-se","tag-itsm-en-se","tag-secops-en-se","tag-servicenow-en-se","industry-manufacturing-industrial-activities-en-se"],"acf":[],"cards":"\n\t

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Success story<\/p>\n\n\t\t\n\t\t

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