{"id":495766,"date":"2023-06-21T14:23:16","date_gmt":"2023-06-21T12:23:16","guid":{"rendered":"https:\/\/www.devoteam.com\/success-story\/devoteam-kickstarts-uk-fintech-enterprise-on-their-digital-transformation-journey\/"},"modified":"2023-06-21T14:23:16","modified_gmt":"2023-06-21T12:23:16","slug":"devoteam-kickstarts-uk-fintech-enterprise-on-their-digital-transformation-journey","status":"publish","type":"success-story","link":"https:\/\/devoteam.info\/en-se\/success-story\/devoteam-kickstarts-uk-fintech-enterprise-on-their-digital-transformation-journey\/","title":{"rendered":"Devoteam kickstarts UK FinTech Enterprise on their Digital Transformation journey"},"content":{"rendered":"\n\t<div class=\"align wp-block-acf-snapshot\">\n\n\t\n\t<h3 class=\"wp-block-heading\">The Snapshot<\/h3><div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8d39b2df wp-block-columns-is-layout-flex\"><div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><div class=\"snapshot\"><div class=\"number\"><span>1<\/span><\/div><p>Many processes and procedures were manually fulfilled and not regularly reviewed causing costly delays with Service Requests.rn<\/p><\/div><\/div><div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><div class=\"snapshot\"><div class=\"number\"><span>2<\/span><\/div><p>The company wanted to Digitally Transform its processes to increase efficiency.rn<\/p><\/div><\/div><div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><div class=\"snapshot\"><div class=\"number\"><span>3<\/span><\/div><p>Devoteam UK assigned to create a transformation template by executing on 3 use cases submitted internally rn<\/p><\/div><\/div><\/div>\n\t\n\t<\/div>\n\n\n\n\n<h2 class=\"wp-block-heading\">The challenge<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">This organization is one of the UK\u2019s Leading financial Services Companies, with 24,000 people, in 65 countries, across 100+ locations. The client asked <strong>Devoteam UK<\/strong> to create and prove a transformation template by executing on 3 use cases submitted internally.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Through conducting interviews with multiple teams, we found many processes and procedures were manually fulfilled and not regularly reviewed. This was determined to be a contributing factor causing costly delays with Service Requests.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Devoteam UK reviewed Changes and Incidents which were also found to be fulfilled manually.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">To gather business-wide use cases, we published an internal survey to identify additional transformation opportunities. This revealed a large subset of similar themes where there were common automated procedures that could be implemented.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">The solution<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">We used tools such as<strong> ServiceNow, Microsoft PowerApps, other API Integrations and Jira<\/strong> to establish a more streamlined approach. This led to a reduction in time to fulfill from weeks to minutes.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We needed to create a process for future teams to follow to ensure successful and repeatable outcomes. It was important to create modular solutions so they could be reused without duplicating effort.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">One of the main challenges to ensuring success in any Digital Transformation project is Company Culture. Devoteam worked closely with Service and Product Owners to adopt a \u201dCitizen Developer\u201d mindset. With appropriate training and by establishing relevant guardrails to protect each service, teams are now able to experiment in development environments to create automated solutions for their teams\u2019 needs.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n\t<div class=\"align wp-block-acf-icons-half-circle\">\n\n\t\n\t<h3 class=\"wp-block-heading\">The better change<\/h3><div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8d39b2df wp-block-columns-is-layout-flex\"><div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><div class=\"snapshot\"><div class=\"picto\"><i class=\"fal fa-database fa-3x\" aria-hidden=\"true\"><\/i><\/div><p>Reduced operating costs through consolidated toolsets and avoiding costly integrations.<\/p><\/div><\/div><div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><div class=\"snapshot\"><div class=\"picto\"><i class=\"fal fa-user-shield fa-3x\" aria-hidden=\"true\"><\/i><\/div><p>Improved User Experience by reducing fulfillment time of Service Requests by 95%.rn<\/p><\/div><\/div><div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><div class=\"snapshot\"><div class=\"picto\"><i class=\"fal fa-sliders-h fa-3x\" aria-hidden=\"true\"><\/i><\/div><p>Automated modular processes reducing manual effort and Increased visibility of Requests, Incidents and Changes.rnrn<\/p><\/div><\/div><div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><div class=\"snapshot\"><div class=\"picto\"><i class=\"fal fa-users-class fa-3x\" aria-hidden=\"true\"><\/i><\/div><p>Introduced a Citizen Developer culture. <\/p><\/div><\/div><\/div>\n\t\n\t<\/div>\n\n\n\n\n<h2 class=\"wp-block-heading\">Results<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Devoteam created a modern and repeatable template for a UK FinTech Company to use to drive their 2-3 year Digital Transformation journey. By executing against this documented approach Devoteam demonstrated the art of the possible to enable a self-service, citizen developer mindset.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Streamlining processes for better business outcomes, driving automation and best practices<\/p>\n","protected":false},"featured_media":102336,"template":"","categories":[889,2340],"tags":[3324,3060,3333,3323,3327,3242],"industry":[],"class_list":["post-495766","success-story","type-success-story","status-publish","has-post-thumbnail","hentry","category-cloud-native-app-development-en-se","category-strategy-en-se","tag-ai-driven-strategy-en-se","tag-cloud-native-app-development-en-se","tag-financial-services-en-se","tag-innovative-tech-en-se","tag-strategy-en-se","tag-uk-import-en-se"],"acf":[],"cards":"\n\t<div class=\"single-post-card\">\n\n\t\t<figure class=\"wp-block-post-featured-image\"><a 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href=\"https:\/\/devoteam.info\/en-se\/success-story\/devoteam-kickstarts-uk-fintech-enterprise-on-their-digital-transformation-journey\/\" target=\"_self\" >Devoteam kickstarts UK FinTech Enterprise on their Digital Transformation journey<\/a><\/h3><\/div>\n\t\t\n\t<\/div>\n\n","yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.4 (Yoast SEO v28.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Devoteam kickstarts UK FinTech Enterprise on their Digital Transformation journey | Devoteam<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/devoteam.info\/en-se\/success-story\/devoteam-kickstarts-uk-fintech-enterprise-on-their-digital-transformation-journey\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Devoteam 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