{"id":498940,"date":"2021-04-26T09:27:20","date_gmt":"2021-04-26T07:27:20","guid":{"rendered":"https:\/\/www.devoteam.com\/success-story\/enhancing-customer-experience-servicenow\/"},"modified":"2021-04-26T09:27:20","modified_gmt":"2021-04-26T08:27:20","slug":"enhancing-customer-experience-servicenow","status":"publish","type":"success-story","link":"https:\/\/devoteam.info\/en-se\/success-story\/enhancing-customer-experience-servicenow\/","title":{"rendered":"Revamping Management Frameworks for an Enhanced Customer Experience Using ServiceNow"},"content":{"rendered":"\n
\n
\n

The snapshot<\/h2>\n\n\n\n
\n
\n
\n

1<\/strong><\/p>\n\n\n\n

Increasing automation of tasks and services with ServiceNow<\/p>\n<\/div>\n<\/div>\n\n\n\n

\n
\n

2<\/strong><\/p>\n\n\n\n

Improved visibility through provided reports<\/p>\n<\/div>\n<\/div>\n\n\n\n

\n
\n

3<\/strong><\/p>\n\n\n\n

Enhancing the relationship between two national bodies<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

The challenge<\/h2>\n\n\n\n

A public institution in the Saudi Arabia set goals for the national transformation program. However, a dated management system that consisted of excel sheets, emails and phones lacked visibility, hindering task management.<\/p>\n\n\n\n

A lack of insights regarding team progress also meant that productivity could not be analysed nor improved upon. Many services relied on manual handling.<\/p>\n\n\n\n

The solution<\/h2>\n\n\n\n

Using solutions such as CSM<\/a>, ITBM, ITSM, AppEngine and task management services, Devoteam, and ServiceNow enabled the automation of tasks. As many as 200 services were transformed and digitised through ServiceNow and reports made available for management insight.<\/p>\n\n\n\n

ServiceNow was also used to create a strategic application governing the relationship among different public bodies in the region. It led to beneficial results in terms of efficiency and employee relationships.<\/p>\n\n\n\n

\n
\n

The better change<\/h2>\n\n\n\n
\n
\n
\n
\"\"<\/figure>\n\n\n\n

Through a streamlined management framework<\/p>\n<\/div>\n<\/div>\n\n\n\n

\n
\n
\"\"<\/figure>\n\n\n\n

Using an ITSM solution for both parties<\/p>\n<\/div>\n<\/div>\n\n\n\n

\n
\n
\"\"<\/figure>\n\n\n\n

Better relationships and results between organisations<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

<\/div>\n<\/div>\n\n\n\n
<\/div>\n\n\n\n
<\/span>
<\/div>
\n
\n
\n

Your Success Starts Here<\/strong><\/h2>\n<\/div>\n\n\n\n
\n
\n

Partner with Devoteam to leverage award-winning tech expertise, agile execution, and a culture of continuous learning.<\/p>\n<\/div>\n\n\n\n

\n
Get in touch<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n

<\/p>\n","protected":false},"excerpt":{"rendered":"

The snapshot 1 Increasing automation of tasks and services with ServiceNow 2 Improved visibility through provided reports 3 Enhancing the relationship between two national bodies The challenge A public institution in the Saudi Arabia set goals for the national transformation program. However, a dated management system that consisted of excel sheets, emails and phones lacked […]<\/p>\n","protected":false},"featured_media":498945,"template":"","categories":[2395,2397],"tags":[],"industry":[3111],"class_list":["post-498940","success-story","type-success-story","status-publish","has-post-thumbnail","hentry","category-business-platforms-en-se","category-servicenow-en-se","industry-public-sector-en-se"],"acf":[],"cards":"\n\t

\n\n\t\t
\"Revamping<\/a><\/figure>\n\n\t\t\n\t\t
\n\t

Success story<\/p>\n\n\t\t\n\t\t

Revamping Management Frameworks for an Enhanced Customer Experience Using ServiceNow<\/a><\/h3><\/div>\n\t\t\n\t<\/div>\n\n","yoast_head":"\nRevamping Management Frameworks for an Enhanced Customer Experience Using ServiceNow | Devoteam<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/devoteam.info\/en-se\/success-story\/enhancing-customer-experience-servicenow\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Revamping Management Frameworks for an Enhanced Customer Experience Using ServiceNow\" \/>\n<meta property=\"og:description\" content=\"The snapshot 1 Increasing automation of tasks and services with ServiceNow 2 Improved visibility through provided reports 3 Enhancing the relationship between two national bodies The challenge A public institution in the Saudi Arabia set goals for the national transformation program. However, a dated management system that consisted of excel sheets, emails and phones lacked […]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/devoteam.info\/en-se\/success-story\/enhancing-customer-experience-servicenow\/\" \/>\n<meta property=\"og:site_name\" content=\"Devoteam\" \/>\n<meta property=\"article:modified_time\" content=\"2021-04-26T08:27:20+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/devoteam.info\\\/en-se\\\/success-story\\\/enhancing-customer-experience-servicenow\\\/\",\"url\":\"https:\\\/\\\/devoteam.info\\\/en-se\\\/success-story\\\/enhancing-customer-experience-servicenow\\\/\",\"name\":\"Revamping Management Frameworks for an Enhanced Customer Experience Using ServiceNow | Devoteam\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/devoteam.info\\\/en-se\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/devoteam.info\\\/en-se\\\/success-story\\\/enhancing-customer-experience-servicenow\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/devoteam.info\\\/en-se\\\/success-story\\\/enhancing-customer-experience-servicenow\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/devoteam.info\\\/wp-content\\\/uploads\\\/2024\\\/09\\\/Saudi-Arabia-public-sector.jpg\",\"datePublished\":\"2021-04-26T07:27:20+00:00\",\"dateModified\":\"2021-04-26T08:27:20+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/devoteam.info\\\/en-se\\\/success-story\\\/enhancing-customer-experience-servicenow\\\/#breadcrumb\"},\"inLanguage\":\"en-SE\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/devoteam.info\\\/en-se\\\/success-story\\\/enhancing-customer-experience-servicenow\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-SE\",\"@id\":\"https:\\\/\\\/devoteam.info\\\/en-se\\\/success-story\\\/enhancing-customer-experience-servicenow\\\/#primaryimage\",\"url\":\"https:\\\/\\\/devoteam.info\\\/wp-content\\\/uploads\\\/2024\\\/09\\\/Saudi-Arabia-public-sector.jpg\",\"contentUrl\":\"https:\\\/\\\/devoteam.info\\\/wp-content\\\/uploads\\\/2024\\\/09\\\/Saudi-Arabia-public-sector.jpg\",\"width\":1920,\"height\":1440},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/devoteam.info\\\/en-se\\\/success-story\\\/enhancing-customer-experience-servicenow\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/devoteam.info\\\/en-se\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Success stories\",\"item\":\"https:\\\/\\\/devoteam.info\\\/en-se\\\/success-story\\\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Revamping Management Frameworks for an Enhanced Customer Experience Using ServiceNow\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/devoteam.info\\\/en-se\\\/#website\",\"url\":\"https:\\\/\\\/devoteam.info\\\/en-se\\\/\",\"name\":\"Devoteam\",\"description\":\"\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/devoteam.info\\\/en-se\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-SE\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Revamping Management Frameworks for an Enhanced Customer Experience Using ServiceNow | Devoteam","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/devoteam.info\/en-se\/success-story\/enhancing-customer-experience-servicenow\/","og_locale":"en_US","og_type":"article","og_title":"Revamping Management Frameworks for an Enhanced Customer Experience Using ServiceNow","og_description":"The snapshot 1 Increasing automation of tasks and services with ServiceNow 2 Improved visibility through provided reports 3 Enhancing the relationship between two national bodies The challenge A public institution in the Saudi Arabia set goals for the national transformation program. However, a dated management system that consisted of excel sheets, emails and phones lacked […]","og_url":"https:\/\/devoteam.info\/en-se\/success-story\/enhancing-customer-experience-servicenow\/","og_site_name":"Devoteam","article_modified_time":"2021-04-26T08:27:20+00:00","twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/devoteam.info\/en-se\/success-story\/enhancing-customer-experience-servicenow\/","url":"https:\/\/devoteam.info\/en-se\/success-story\/enhancing-customer-experience-servicenow\/","name":"Revamping Management Frameworks for an Enhanced Customer Experience Using ServiceNow | Devoteam","isPartOf":{"@id":"https:\/\/devoteam.info\/en-se\/#website"},"primaryImageOfPage":{"@id":"https:\/\/devoteam.info\/en-se\/success-story\/enhancing-customer-experience-servicenow\/#primaryimage"},"image":{"@id":"https:\/\/devoteam.info\/en-se\/success-story\/enhancing-customer-experience-servicenow\/#primaryimage"},"thumbnailUrl":"https:\/\/devoteam.info\/wp-content\/uploads\/2024\/09\/Saudi-Arabia-public-sector.jpg","datePublished":"2021-04-26T07:27:20+00:00","dateModified":"2021-04-26T08:27:20+00:00","breadcrumb":{"@id":"https:\/\/devoteam.info\/en-se\/success-story\/enhancing-customer-experience-servicenow\/#breadcrumb"},"inLanguage":"en-SE","potentialAction":[{"@type":"ReadAction","target":["https:\/\/devoteam.info\/en-se\/success-story\/enhancing-customer-experience-servicenow\/"]}]},{"@type":"ImageObject","inLanguage":"en-SE","@id":"https:\/\/devoteam.info\/en-se\/success-story\/enhancing-customer-experience-servicenow\/#primaryimage","url":"https:\/\/devoteam.info\/wp-content\/uploads\/2024\/09\/Saudi-Arabia-public-sector.jpg","contentUrl":"https:\/\/devoteam.info\/wp-content\/uploads\/2024\/09\/Saudi-Arabia-public-sector.jpg","width":1920,"height":1440},{"@type":"BreadcrumbList","@id":"https:\/\/devoteam.info\/en-se\/success-story\/enhancing-customer-experience-servicenow\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/devoteam.info\/en-se\/"},{"@type":"ListItem","position":2,"name":"Success stories","item":"https:\/\/devoteam.info\/en-se\/success-story\/"},{"@type":"ListItem","position":3,"name":"Revamping Management Frameworks for an Enhanced Customer Experience Using ServiceNow"}]},{"@type":"WebSite","@id":"https:\/\/devoteam.info\/en-se\/#website","url":"https:\/\/devoteam.info\/en-se\/","name":"Devoteam","description":"","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/devoteam.info\/en-se\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-SE"}]}},"uagb_featured_image_src":{"full":["https:\/\/devoteam.info\/wp-content\/uploads\/2024\/09\/Saudi-Arabia-public-sector.jpg",1920,1440,false],"thumbnail":["https:\/\/devoteam.info\/wp-content\/uploads\/2024\/09\/Saudi-Arabia-public-sector-150x150.jpg",150,150,true],"medium":["https:\/\/devoteam.info\/wp-content\/uploads\/2024\/09\/Saudi-Arabia-public-sector-300x225.jpg",300,225,true],"medium_large":["https:\/\/devoteam.info\/wp-content\/uploads\/2024\/09\/Saudi-Arabia-public-sector-768x576.jpg",768,576,true],"large":["https:\/\/devoteam.info\/wp-content\/uploads\/2024\/09\/Saudi-Arabia-public-sector-1024x768.jpg",1024,768,true],"1536x1536":["https:\/\/devoteam.info\/wp-content\/uploads\/2024\/09\/Saudi-Arabia-public-sector-1536x1152.jpg",1536,1152,true],"2048x2048":["https:\/\/devoteam.info\/wp-content\/uploads\/2024\/09\/Saudi-Arabia-public-sector-2048x1536.jpg",2048,1536,true]},"uagb_author_info":{"display_name":"Julien Pawlowski","author_link":"https:\/\/devoteam.info\/en-se\/author\/"},"uagb_comment_info":0,"uagb_excerpt":"The snapshot 1 Increasing automation of tasks and services with ServiceNow 2 Improved visibility through provided reports 3 Enhancing the relationship between two national bodies The challenge A public institution in the Saudi Arabia set goals for the national transformation program. However, a dated management system that consisted of excel sheets, emails and phones lacked…","_links":{"self":[{"href":"https:\/\/devoteam.info\/en-se\/wp-json\/wp\/v2\/success-story\/498940","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/devoteam.info\/en-se\/wp-json\/wp\/v2\/success-story"}],"about":[{"href":"https:\/\/devoteam.info\/en-se\/wp-json\/wp\/v2\/types\/success-story"}],"version-history":[{"count":0,"href":"https:\/\/devoteam.info\/en-se\/wp-json\/wp\/v2\/success-story\/498940\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/devoteam.info\/en-se\/wp-json\/wp\/v2\/media\/498945"}],"wp:attachment":[{"href":"https:\/\/devoteam.info\/en-se\/wp-json\/wp\/v2\/media?parent=498940"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/devoteam.info\/en-se\/wp-json\/wp\/v2\/categories?post=498940"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/devoteam.info\/en-se\/wp-json\/wp\/v2\/tags?post=498940"},{"taxonomy":"industry","embeddable":true,"href":"https:\/\/devoteam.info\/en-se\/wp-json\/wp\/v2\/industry?post=498940"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}