{"id":500023,"date":"2014-09-21T14:25:21","date_gmt":"2014-09-21T12:25:21","guid":{"rendered":"https:\/\/www.devoteam.com\/success-story\/veolia-water-building-operational-excellence-with-mobile-solutions\/"},"modified":"2025-06-16T10:32:59","modified_gmt":"2025-06-16T08:32:59","slug":"veolia-water-building-operational-excellence-with-mobile-solutions","status":"publish","type":"success-story","link":"https:\/\/devoteam.info\/en-se\/success-story\/veolia-water-building-operational-excellence-with-mobile-solutions\/","title":{"rendered":"Veolia Water : Building Operational Excellence With Mobile Solutions"},"content":{"rendered":"\n

Early in 2011, Veolia launched a major transformation programme to reduce annual field intervention costs by \u20ac75 million by December 2014 while making the field force even more proactive. Veolia Water is a division of the French company Veolia Environment, the leading global provider of water services, with 89,000 employees in 69 countries and \u20ac12 billion in turnover (2012).<\/span><\/p>\n\n\n\n

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The Snapshot<\/h2>\n\n\n\n
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1<\/strong><\/p>\n\n\n\n

Veolia Water, a leading global water services provider, initiated a major transformation programme to enhance operational efficiency.<\/p>\n<\/div>\n<\/div>\n\n\n\n

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2<\/strong><\/p>\n\n\n\n

The core challenge was to reduce annual field intervention costs by \u20ac75 million while increasing the proactivity of its field force under significant market pressure.
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3<\/strong><\/p>\n\n\n\n

The solution involved deploying a new operations management platform with mobile applications for 6,500 field employees, supported by a robust IT transformation to a cloud and SaaS model.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

Main Challenges<\/h2>\n\n\n\n

Early in 2011, Veolia launched a major transformation programme under intense pressure from clients and the market and a tense social environment.<\/span><\/p>\n\n\n\n

The main objective was to reduce annual field intervention costs by \u20ac75 million by December 2014 while making the field force even more proactive.<\/span><\/p>\n\n\n\n

In that context, Veolia Water tasks Devoteam with:<\/span><\/p>\n\n\n\n