{"id":614152,"date":"2025-04-04T17:29:09","date_gmt":"2025-04-04T15:29:09","guid":{"rendered":"https:\/\/www.devoteam.com\/event\/the-ultimate-guide-to-servicenow-crm\/"},"modified":"2025-05-26T11:45:04","modified_gmt":"2025-05-26T09:45:04","slug":"la-guia-definitiva-de-servicenow-crm","status":"publish","type":"event","link":"https:\/\/devoteam.info\/es\/eventos\/la-guia-definitiva-de-servicenow-crm\/","title":{"rendered":"La gu\u00eda definitiva de ServiceNow CRM"},"content":{"rendered":"\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-b7c91e0b wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-text-align-center wp-element-button\" href=\"https:\/\/share-eu1.hsforms.com\/13UE0u4-eRVGuyQSP9zOlFQf8mvd\">Accede a la grabaci\u00f3n<\/a><\/div>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>\u00bfBuscas una soluci\u00f3n CRM que conecte realmente todos los aspectos de la relaci\u00f3n con tus clientes?<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Muchas empresas todav\u00eda no tienen claro todo lo que un CRM moderno puede ofrecer. Si te preguntas c\u00f3mo integrar ventas, atenci\u00f3n al cliente y operaciones de campo en una \u00fanica plataforma potente, este webinar es para ti.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u00danete a nuestro webinar y descubre c\u00f3mo ServiceNow CRM te ofrece una soluci\u00f3n unificada para gestionar todo el ciclo de vida del cliente.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">En esta sesi\u00f3n clave, desglosaremos los componentes esenciales de ServiceNow CRM y te mostraremos c\u00f3mo funcionan en conjunto para impulsar tu negocio:<\/p>\n\n\n\n<p class=\"has-base-color has-primary-background-color has-text-color has-background has-link-color wp-elements-1 wp-block-paragraph\"><strong>Sales and Order Management (SOM)<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Descubre c\u00f3mo ServiceNow CRM optimiza tu proceso de ventas de principio a fin. Aprende sobre:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Automatizaci\u00f3n de ventas<\/strong> \u2013 Automatiza la calificaci\u00f3n de leads, el seguimiento de oportunidades y la previsi\u00f3n de ventas.<\/li>\n\n\n\n<li><strong>Visibilidad del pipeline<\/strong> \u2013 Obt\u00e9n una visi\u00f3n clara y en tiempo real de tu embudo de ventas.<\/li>\n\n\n\n<li><strong>Gesti\u00f3n de presupuestos y pedidos<\/strong> \u2013 Crea y gestiona presupuestos de forma eficiente y procesa pedidos sin complicaciones.<\/li>\n<\/ul>\n\n\n\n<p class=\"has-base-color has-primary-background-color has-text-color has-background has-link-color wp-elements-2 wp-block-paragraph\"><strong><strong>Customer Service<\/strong> Management (CSM)<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Descubre c\u00f3mo ServiceNow CRM potencia a tus equipos de soporte para ofrecer una atenci\u00f3n al cliente excepcional. Hablaremos de:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Gesti\u00f3n de casos<\/strong> \u2013 Administra y resuelve consultas de clientes de forma eficiente en todos los canales.<\/li>\n\n\n\n<li><strong>Gesti\u00f3n del conocimiento<\/strong> \u2013 Facilita el acceso a la informaci\u00f3n tanto para agentes como para clientes.<\/li>\n\n\n\n<li><strong>Atenci\u00f3n omnicanal<\/strong> \u2013 Conecta con tus clientes de forma fluida por email, tel\u00e9fono, chat y otros canales.<\/li>\n<\/ul>\n\n\n\n<p class=\"has-base-color has-primary-background-color has-text-color has-background has-link-color wp-elements-3 wp-block-paragraph\"><strong><strong>Field Service Management<\/strong><\/strong> <strong>(FSM)<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Descubre c\u00f3mo ServiceNow CRM va m\u00e1s all\u00e1 de la oficina para optimizar tus operaciones de campo. Veremos:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Gesti\u00f3n de \u00f3rdenes de trabajo<\/strong> \u2013 Agiliza la planificaci\u00f3n, asignaci\u00f3n y seguimiento de las tareas de servicio en campo.<\/li>\n\n\n\n<li><strong>Servicio de campo m\u00f3vil<\/strong> \u2013 Proporciona a tus t\u00e9cnicos la informaci\u00f3n que necesitan, est\u00e9n donde est\u00e9n.<\/li>\n\n\n\n<li><strong>Gesti\u00f3n de inventario<\/strong> \u2013 Asegura que las piezas necesarias est\u00e9n disponibles en el momento justo.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Una soluci\u00f3n unificada para tus desaf\u00edos:<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u00a1Deja de usar sistemas desconectados! Te mostraremos c\u00f3mo la naturaleza integrada de ServiceNow CRM resuelve los problemas comunes del midmarket, como los silos de datos, los flujos de trabajo ineficientes y las experiencias de cliente incoherentes entre ventas, servicio y operaciones de campo.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>\u00bfPor qu\u00e9 elegir ServiceNow CRM para una visi\u00f3n completa?<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">ServiceNow CRM ofrece un enfoque integral para la gesti\u00f3n del cliente, basado en la s\u00f3lida y escalable plataforma Now. Es mucho m\u00e1s que una herramienta de ventas: es una soluci\u00f3n completa para transformar la relaci\u00f3n con tus clientes.ified engine for driving customer satisfaction and business growth across all your customer-facing operations.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong><em>Este webinar se realizar\u00e1 en ingl\u00e9s.<\/em><\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Sales, Customer Service, &#038; Field Management explained<\/p>\n","protected":false},"featured_media":569454,"template":"","location":[],"class_list":["post-614152","event","type-event","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.4 (Yoast SEO v28.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Webinar | La gu\u00eda definitiva de ServiceNow CRM | Devoteam<\/title>\n<meta name=\"description\" content=\"\u00danete a nuestro webinar y descubre c\u00f3mo ServiceNow CRM ofrece una soluci\u00f3n unificada para gestionar todo el ciclo de vida del cliente.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/devoteam.info\/es\/eventos\/la-guia-definitiva-de-servicenow-crm\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"La gu\u00eda definitiva de ServiceNow CRM\" \/>\n<meta property=\"og:description\" content=\"\u00danete a nuestro webinar y descubre c\u00f3mo ServiceNow CRM ofrece una soluci\u00f3n unificada para gestionar todo el ciclo de vida del cliente.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/devoteam.info\/es\/eventos\/la-guia-definitiva-de-servicenow-crm\/\" \/>\n<meta property=\"og:site_name\" content=\"Devoteam\" \/>\n<meta property=\"article:modified_time\" content=\"2025-05-26T09:45:04+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/devoteam.info\/wp-content\/uploads\/2025\/04\/The-ultimate-guide-to-ServiceNow-CRM.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1920\" \/>\n\t<meta property=\"og:image:height\" content=\"1080\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Tiempo de lectura\" \/>\n\t<meta name=\"twitter:data1\" content=\"3 minutos\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/devoteam.info\\\/es\\\/eventos\\\/la-guia-definitiva-de-servicenow-crm\\\/\",\"url\":\"https:\\\/\\\/devoteam.info\\\/es\\\/eventos\\\/la-guia-definitiva-de-servicenow-crm\\\/\",\"name\":\"Webinar | La gu\u00eda definitiva de ServiceNow CRM | Devoteam\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/devoteam.info\\\/es\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/devoteam.info\\\/es\\\/eventos\\\/la-guia-definitiva-de-servicenow-crm\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/devoteam.info\\\/es\\\/eventos\\\/la-guia-definitiva-de-servicenow-crm\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/devoteam.info\\\/wp-content\\\/uploads\\\/2025\\\/04\\\/The-ultimate-guide-to-ServiceNow-CRM.jpg\",\"datePublished\":\"2025-04-04T15:29:09+00:00\",\"dateModified\":\"2025-05-26T09:45:04+00:00\",\"description\":\"\u00danete a nuestro webinar y descubre c\u00f3mo ServiceNow CRM ofrece una soluci\u00f3n unificada para gestionar todo el ciclo de vida del cliente.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/devoteam.info\\\/es\\\/eventos\\\/la-guia-definitiva-de-servicenow-crm\\\/#breadcrumb\"},\"inLanguage\":\"es\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/devoteam.info\\\/es\\\/eventos\\\/la-guia-definitiva-de-servicenow-crm\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"es\",\"@id\":\"https:\\\/\\\/devoteam.info\\\/es\\\/eventos\\\/la-guia-definitiva-de-servicenow-crm\\\/#primaryimage\",\"url\":\"https:\\\/\\\/devoteam.info\\\/wp-content\\\/uploads\\\/2025\\\/04\\\/The-ultimate-guide-to-ServiceNow-CRM.jpg\",\"contentUrl\":\"https:\\\/\\\/devoteam.info\\\/wp-content\\\/uploads\\\/2025\\\/04\\\/The-ultimate-guide-to-ServiceNow-CRM.jpg\",\"width\":1920,\"height\":1080,\"caption\":\"The ultimate guide to ServiceNow CRM\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/devoteam.info\\\/es\\\/eventos\\\/la-guia-definitiva-de-servicenow-crm\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/devoteam.info\\\/es\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Eventos\",\"item\":\"https:\\\/\\\/devoteam.info\\\/es\\\/eventos\\\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"La gu\u00eda definitiva de ServiceNow CRM\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/devoteam.info\\\/es\\\/#website\",\"url\":\"https:\\\/\\\/devoteam.info\\\/es\\\/\",\"name\":\"Devoteam\",\"description\":\"AI-Driven Tech Consulting\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/devoteam.info\\\/es\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"es\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Webinar | La gu\u00eda definitiva de ServiceNow CRM | Devoteam","description":"\u00danete a nuestro webinar y descubre c\u00f3mo ServiceNow CRM ofrece una soluci\u00f3n unificada para gestionar todo el ciclo de vida del cliente.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/devoteam.info\/es\/eventos\/la-guia-definitiva-de-servicenow-crm\/","og_locale":"es_ES","og_type":"article","og_title":"La gu\u00eda definitiva de ServiceNow CRM","og_description":"\u00danete a nuestro webinar y descubre c\u00f3mo ServiceNow CRM ofrece una soluci\u00f3n unificada para gestionar todo el ciclo de vida del cliente.","og_url":"https:\/\/devoteam.info\/es\/eventos\/la-guia-definitiva-de-servicenow-crm\/","og_site_name":"Devoteam","article_modified_time":"2025-05-26T09:45:04+00:00","og_image":[{"width":1920,"height":1080,"url":"https:\/\/devoteam.info\/wp-content\/uploads\/2025\/04\/The-ultimate-guide-to-ServiceNow-CRM.jpg","type":"image\/jpeg"}],"twitter_card":"summary_large_image","twitter_misc":{"Tiempo de lectura":"3 minutos"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/devoteam.info\/es\/eventos\/la-guia-definitiva-de-servicenow-crm\/","url":"https:\/\/devoteam.info\/es\/eventos\/la-guia-definitiva-de-servicenow-crm\/","name":"Webinar | La gu\u00eda definitiva de ServiceNow CRM | Devoteam","isPartOf":{"@id":"https:\/\/devoteam.info\/es\/#website"},"primaryImageOfPage":{"@id":"https:\/\/devoteam.info\/es\/eventos\/la-guia-definitiva-de-servicenow-crm\/#primaryimage"},"image":{"@id":"https:\/\/devoteam.info\/es\/eventos\/la-guia-definitiva-de-servicenow-crm\/#primaryimage"},"thumbnailUrl":"https:\/\/devoteam.info\/wp-content\/uploads\/2025\/04\/The-ultimate-guide-to-ServiceNow-CRM.jpg","datePublished":"2025-04-04T15:29:09+00:00","dateModified":"2025-05-26T09:45:04+00:00","description":"\u00danete a nuestro webinar y descubre c\u00f3mo ServiceNow CRM ofrece una soluci\u00f3n unificada para gestionar todo el ciclo de vida del cliente.","breadcrumb":{"@id":"https:\/\/devoteam.info\/es\/eventos\/la-guia-definitiva-de-servicenow-crm\/#breadcrumb"},"inLanguage":"es","potentialAction":[{"@type":"ReadAction","target":["https:\/\/devoteam.info\/es\/eventos\/la-guia-definitiva-de-servicenow-crm\/"]}]},{"@type":"ImageObject","inLanguage":"es","@id":"https:\/\/devoteam.info\/es\/eventos\/la-guia-definitiva-de-servicenow-crm\/#primaryimage","url":"https:\/\/devoteam.info\/wp-content\/uploads\/2025\/04\/The-ultimate-guide-to-ServiceNow-CRM.jpg","contentUrl":"https:\/\/devoteam.info\/wp-content\/uploads\/2025\/04\/The-ultimate-guide-to-ServiceNow-CRM.jpg","width":1920,"height":1080,"caption":"The ultimate guide to ServiceNow CRM"},{"@type":"BreadcrumbList","@id":"https:\/\/devoteam.info\/es\/eventos\/la-guia-definitiva-de-servicenow-crm\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/devoteam.info\/es\/"},{"@type":"ListItem","position":2,"name":"Eventos","item":"https:\/\/devoteam.info\/es\/eventos\/"},{"@type":"ListItem","position":3,"name":"La gu\u00eda definitiva de ServiceNow CRM"}]},{"@type":"WebSite","@id":"https:\/\/devoteam.info\/es\/#website","url":"https:\/\/devoteam.info\/es\/","name":"Devoteam","description":"AI-Driven Tech Consulting","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/devoteam.info\/es\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"es"}]}},"uagb_featured_image_src":{"full":["https:\/\/devoteam.info\/wp-content\/uploads\/2025\/04\/The-ultimate-guide-to-ServiceNow-CRM.jpg",1920,1080,false],"thumbnail":["https:\/\/devoteam.info\/wp-content\/uploads\/2025\/04\/The-ultimate-guide-to-ServiceNow-CRM-150x150.jpg",150,150,true],"medium":["https:\/\/devoteam.info\/wp-content\/uploads\/2025\/04\/The-ultimate-guide-to-ServiceNow-CRM-300x169.jpg",300,169,true],"medium_large":["https:\/\/devoteam.info\/wp-content\/uploads\/2025\/04\/The-ultimate-guide-to-ServiceNow-CRM-768x432.jpg",768,432,true],"large":["https:\/\/devoteam.info\/wp-content\/uploads\/2025\/04\/The-ultimate-guide-to-ServiceNow-CRM-1024x576.jpg",1024,576,true],"1536x1536":["https:\/\/devoteam.info\/wp-content\/uploads\/2025\/04\/The-ultimate-guide-to-ServiceNow-CRM-1536x864.jpg",1536,864,true],"2048x2048":["https:\/\/devoteam.info\/wp-content\/uploads\/2025\/04\/The-ultimate-guide-to-ServiceNow-CRM.jpg",1920,1080,false]},"uagb_author_info":{"display_name":"esnekane","author_link":"https:\/\/devoteam.info\/es\/author\/"},"uagb_comment_info":0,"uagb_excerpt":"Sales, Customer Service, & Field Management explained","_links":{"self":[{"href":"https:\/\/devoteam.info\/es\/wp-json\/wp\/v2\/event\/614152","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/devoteam.info\/es\/wp-json\/wp\/v2\/event"}],"about":[{"href":"https:\/\/devoteam.info\/es\/wp-json\/wp\/v2\/types\/event"}],"version-history":[{"count":0,"href":"https:\/\/devoteam.info\/es\/wp-json\/wp\/v2\/event\/614152\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/devoteam.info\/es\/wp-json\/wp\/v2\/media\/569454"}],"wp:attachment":[{"href":"https:\/\/devoteam.info\/es\/wp-json\/wp\/v2\/media?parent=614152"}],"wp:term":[{"taxonomy":"location","embeddable":true,"href":"https:\/\/devoteam.info\/es\/wp-json\/wp\/v2\/location?post=614152"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}