{"id":595440,"date":"2025-04-14T12:04:10","date_gmt":"2025-04-14T10:04:10","guid":{"rendered":"https:\/\/www.devoteam.com\/expert-view\/enhancing-customer-service-with-ai-in-servicenow-yokohama-release\/"},"modified":"2025-05-06T11:53:28","modified_gmt":"2025-05-06T09:53:28","slug":"servicenow-yokohama-ia-atencion-cliente","status":"publish","type":"expert-view","link":"https:\/\/devoteam.info\/es\/expert-view\/servicenow-yokohama-ia-atencion-cliente\/","title":{"rendered":"Mejorando la atenci\u00f3n al cliente con IA en la versi\u00f3n Yokohama de ServiceNow"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">En Customer Service Management (CSM), los principales objetivos siempre han sido mejorar la experiencia del cliente y aumentar la eficiencia de los agentes a la hora de resolver incidencias.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">La nueva versi\u00f3n Yokohama de ServiceNow responde a estos retos optimizando los flujos de trabajo de los agentes hacia un \u201cESPACIO DE TRABAJO TODO EN UNO\u201d y aprovechando el potencial de la inteligencia artificial para reducir la presi\u00f3n del tiempo. Cabe destacar que las funcionalidades de AI Agent juegan un papel clave a la hora de aumentar la eficiencia y mejorar la satisfacci\u00f3n del cliente.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Veamos ahora algunos de los aspectos m\u00e1s destacados de esta versi\u00f3n.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-integracion-con-contact-center-as-a-service-ccaas\"><strong>Integraci\u00f3n con Contact Center as a Service (CCaaS)<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Si tus agentes de atenci\u00f3n al cliente a\u00fan tienen que cambiar de plataforma constantemente para atender llamadas, registrar interacciones, crear tickets o buscar soluciones, esta nueva actualizaci\u00f3n te va a interesar.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Con la versi\u00f3n Yokohama, ServiceNow permite importar datos desde aplicaciones externas de Contact Center as a Service (CCaaS). Esta integraci\u00f3n reduce al m\u00ednimo el cambio entre plataformas, mejorando notablemente la productividad de los agentes y evitando las molestias asociadas a los cambios de canal.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Este enfoque integrado mejora la satisfacci\u00f3n del cliente y ofrece a los agentes un conjunto de herramientas unificado que optimiza su flujo de trabajo y su eficacia.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"936\" height=\"576\" src=\"https:\/\/devoteam.info\/wp-content\/uploads\/2025\/04\/image4-1.png\" alt=\"\" class=\"wp-image-577993\" srcset=\"https:\/\/devoteam.info\/wp-content\/uploads\/2025\/04\/image4-1.png 936w, https:\/\/devoteam.info\/wp-content\/uploads\/2025\/04\/image4-1-300x185.png 300w, https:\/\/devoteam.info\/wp-content\/uploads\/2025\/04\/image4-1-768x473.png 768w\" sizes=\"auto, (max-width: 936px) 100vw, 936px\" \/><figcaption class=\"wp-element-caption\">Source: ServiceNow<\/figcaption><\/figure>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"936\" height=\"562\" src=\"https:\/\/devoteam.info\/wp-content\/uploads\/2025\/04\/image3-1.png\" alt=\"\" class=\"wp-image-577968\" srcset=\"https:\/\/devoteam.info\/wp-content\/uploads\/2025\/04\/image3-1.png 936w, https:\/\/devoteam.info\/wp-content\/uploads\/2025\/04\/image3-1-300x180.png 300w, https:\/\/devoteam.info\/wp-content\/uploads\/2025\/04\/image3-1-768x461.png 768w\" sizes=\"auto, (max-width: 936px) 100vw, 936px\" \/><figcaption class=\"wp-element-caption\">Source: ServiceNow<\/figcaption><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-programacion-de-citas-con-ia\">Programaci\u00f3n de citas con IA<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Las l\u00edneas de atenci\u00f3n al cliente suelen saturarse con cambios, cancelaciones y reprogramaciones de citas. Los clientes a menudo sufren retrasos frustrantes al buscar huecos disponibles y largas esperas para ser atendidos por un agente. Estos tiempos de espera y procesos prolongados son una de las principales causas de insatisfacci\u00f3n.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">La versi\u00f3n Yokohama de ServiceNow incorpora los \u00faltimos avances en inteligencia artificial para mejorar la asistencia en tiempo real. Gracias a los agentes virtuales con IA, los clientes pueden gestionar sus citas de forma aut\u00f3noma, permitiendo que los agentes se centren en los casos m\u00e1s cr\u00edticos. Entre los principales beneficios se encuentran:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Relaciones m\u00e1s s\u00f3lidas con los clientes<\/li>\n\n\n\n<li>Flujos de trabajo m\u00e1s \u00e1giles<\/li>\n\n\n\n<li>Tiempos de respuesta reducidos<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"900\" height=\"578\" src=\"https:\/\/devoteam.info\/wp-content\/uploads\/2025\/04\/image2-1.png\" alt=\"\" class=\"wp-image-577943\" srcset=\"https:\/\/devoteam.info\/wp-content\/uploads\/2025\/04\/image2-1.png 900w, https:\/\/devoteam.info\/wp-content\/uploads\/2025\/04\/image2-1-300x193.png 300w, https:\/\/devoteam.info\/wp-content\/uploads\/2025\/04\/image2-1-768x493.png 768w\" sizes=\"auto, (max-width: 900px) 100vw, 900px\" \/><figcaption class=\"wp-element-caption\">Source: ServiceNow<\/figcaption><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-agentes-de-ia-mejorando-la-interaccion-en-los-formularios-del-portal\">Agentes de IA mejorando la interacci\u00f3n en los formularios del portal<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Aunque los agentes con IA est\u00e1n dise\u00f1ados para agilizar la resoluci\u00f3n de incidencias, muchas veces los clientes tienen dificultades para describir su problema al rellenar los formularios del portal. Esto da lugar a dos situaciones frecuentes:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Los agentes tienen que contactar varias veces con el cliente para aclarar el problema.<\/li>\n\n\n\n<li>Los clientes intentan resolverlo por su cuenta consultando la base de conocimiento, lo que puede generar frustraci\u00f3n o llevar a errores.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Para responder a la necesidad de un portal m\u00e1s intuitivo, la versi\u00f3n Yokohama introduce respuestas inteligentes impulsadas por IA en los formularios de casos. Ahora los clientes reciben respuestas directas y relevantes seg\u00fan el contexto, sin tener que navegar por m\u00faltiples enlaces ni perder tiempo.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"940\" height=\"530\" src=\"https:\/\/devoteam.info\/wp-content\/uploads\/2025\/04\/image1-1.png\" alt=\"\" class=\"wp-image-577918\" srcset=\"https:\/\/devoteam.info\/wp-content\/uploads\/2025\/04\/image1-1.png 940w, https:\/\/devoteam.info\/wp-content\/uploads\/2025\/04\/image1-1-300x169.png 300w, https:\/\/devoteam.info\/wp-content\/uploads\/2025\/04\/image1-1-768x433.png 768w\" sizes=\"auto, (max-width: 940px) 100vw, 940px\" \/><figcaption class=\"wp-element-caption\">Source: ServiceNow<\/figcaption><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-conclusion\"><strong>Conclusi\u00f3n<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">En resumen, la versi\u00f3n Yokohama de ServiceNow supone un avance importante en la gesti\u00f3n del servicio al cliente, al abordar directamente los objetivos clave: mejorar la experiencia del cliente y aumentar la eficiencia de los agentes.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">La incorporaci\u00f3n estrat\u00e9gica de la inteligencia artificial \u2014especialmente mediante los agentes virtuales para la programaci\u00f3n de citas y las respuestas inteligentes en los formularios del portal\u2014 permite aliviar la carga de trabajo de los agentes y ofrece a los clientes m\u00e1s autonom\u00eda y un soporte inmediato y relevante.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Al optimizar los flujos de trabajo, reducir los tiempos de respuesta y ofrecer opciones de autoservicio m\u00e1s intuitivas, esta versi\u00f3n tiene el potencial de fortalecer la relaci\u00f3n con los clientes y ofrecer una experiencia de atenci\u00f3n mucho m\u00e1s eficiente y satisfactoria.<\/p>\n\n\n\n<div class=\"wp-block-cover alignfull\" style=\"padding-top:var(--wp--preset--spacing--x-large);padding-right:var(--wp--preset--spacing--medium);padding-bottom:var(--wp--preset--spacing--x-large);padding-left:var(--wp--preset--spacing--medium)\"><span aria-hidden=\"true\" class=\"wp-block-cover__background has-black-background-color has-background-dim\"><\/span><img loading=\"lazy\" decoding=\"async\" width=\"1920\" height=\"1080\" src=\"https:\/\/devoteam.info\/wp-content\/uploads\/2025\/04\/irm-yokohama.jpg\" class=\"wp-block-cover__image-background wp-post-image\" alt=\"AI-powered Risk Management: ServiceNow Yokohama\u2019s latest IRM features\" data-object-fit=\"cover\" srcset=\"https:\/\/devoteam.info\/wp-content\/uploads\/2025\/04\/irm-yokohama.jpg 1920w, https:\/\/devoteam.info\/wp-content\/uploads\/2025\/04\/irm-yokohama-300x169.jpg 300w, https:\/\/devoteam.info\/wp-content\/uploads\/2025\/04\/irm-yokohama-1024x576.jpg 1024w, https:\/\/devoteam.info\/wp-content\/uploads\/2025\/04\/irm-yokohama-768x432.jpg 768w, https:\/\/devoteam.info\/wp-content\/uploads\/2025\/04\/irm-yokohama-1536x864.jpg 1536w\" sizes=\"auto, (max-width: 1920px) 100vw, 1920px\" \/><div class=\"wp-block-cover__inner-container has-global-padding is-layout-constrained wp-container-core-cover-is-layout-689f1123 wp-block-cover-is-layout-constrained\">\n<div class=\"wp-block-columns alignwide are-vertically-aligned-center is-layout-flex wp-container-core-columns-is-layout-ee94ed11 wp-block-columns-is-layout-flex\" style=\"margin-top:0px;margin-bottom:0px\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<p class=\"has-text-align-center has-white-color has-text-color has-link-color has-xx-large-font-size wp-elements-1 wp-block-paragraph\">Learn more about <strong>transforming customer relationships with ServiceNow CRM!<\/strong><\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-b7c91e0b wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/devoteam.info\/transform-your-customer-relationships-with-servicenow-crm\/\">Read more<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>En Customer Service Management (CSM), los principales objetivos siempre han sido mejorar la experiencia del cliente y aumentar la eficiencia de los agentes a la hora de resolver incidencias. La nueva versi\u00f3n Yokohama de ServiceNow responde a estos retos optimizando los flujos de trabajo de los agentes hacia un \u201cESPACIO DE TRABAJO TODO EN UNO\u201d [&hellip;]<\/p>\n","protected":false},"featured_media":577184,"template":"","categories":[4557,730,740],"tags":[],"industry":[],"class_list":["post-595440","expert-view","type-expert-view","status-publish","has-post-thumbnail","hentry","category-customer-workflows-es","category-inteligencia-artificial-ia","category-servicenow"],"acf":[],"cards":"\n\t<div class=\"single-post-card\">\n\n\t\t<figure class=\"wp-block-post-featured-image\"><a href=\"https:\/\/devoteam.info\/es\/expert-view\/servicenow-yokohama-ia-atencion-cliente\/\" target=\"_self\" ><img width=\"1920\" height=\"1080\" src=\"https:\/\/devoteam.info\/wp-content\/uploads\/2025\/04\/irm-yokohama.jpg\" class=\"attachment-post-thumbnail size-post-thumbnail wp-post-image\" alt=\"Mejorando la atenci\u00f3n al cliente con IA en la versi\u00f3n Yokohama de ServiceNow\" style=\"aspect-ratio:4\/3;width:100%;object-fit:cover;\" decoding=\"async\" loading=\"lazy\" srcset=\"https:\/\/devoteam.info\/wp-content\/uploads\/2025\/04\/irm-yokohama.jpg 1920w, https:\/\/devoteam.info\/wp-content\/uploads\/2025\/04\/irm-yokohama-300x169.jpg 300w, https:\/\/devoteam.info\/wp-content\/uploads\/2025\/04\/irm-yokohama-1024x576.jpg 1024w, https:\/\/devoteam.info\/wp-content\/uploads\/2025\/04\/irm-yokohama-768x432.jpg 768w, https:\/\/devoteam.info\/wp-content\/uploads\/2025\/04\/irm-yokohama-1536x864.jpg 1536w\" sizes=\"auto, (max-width: 1920px) 100vw, 1920px\" \/><\/a><\/figure>\n\n\t\t\n\t\t<div class=\"wp-block-group is-vertical is-layout-flex wp-container-core-group-is-layout-43282307 wp-block-group-is-layout-flex\">\n\t<p style=\"font-style:normal;font-weight:700\" class=\"has-link-color wp-elements-2 wp-block-lp-post-type has-text-color has-primary-color has-small-font-size\">Blog<\/p>\n\n\t\t\n\t\t<h3 style=\"font-style:normal;font-weight:400\" class=\"wp-block-post-title has-base-font-size\"><a href=\"https:\/\/devoteam.info\/es\/expert-view\/servicenow-yokohama-ia-atencion-cliente\/\" target=\"_self\" >Mejorando la atenci\u00f3n al cliente con IA en la versi\u00f3n Yokohama de ServiceNow<\/a><\/h3><\/div>\n\t\t\n\t<\/div>\n\n","yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.4 (Yoast SEO v28.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Mejorando la atenci\u00f3n al cliente con IA en la versi\u00f3n Yokohama de ServiceNow | Devoteam<\/title>\n<meta name=\"description\" content=\"Descubre c\u00f3mo la inteligencia artificial y la automatizaci\u00f3n est\u00e1n transformando el servicio al cliente en la \u00faltima versi\u00f3n Yokohama de ServiceNow para CSM.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/devoteam.info\/es\/expert-view\/servicenow-yokohama-ia-atencion-cliente\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Mejorando la atenci\u00f3n al cliente con IA en la versi\u00f3n Yokohama de ServiceNow\" \/>\n<meta property=\"og:description\" content=\"Descubre c\u00f3mo la inteligencia artificial y la automatizaci\u00f3n est\u00e1n transformando el servicio al cliente en la \u00faltima versi\u00f3n Yokohama de ServiceNow para CSM.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/devoteam.info\/es\/expert-view\/servicenow-yokohama-ia-atencion-cliente\/\" \/>\n<meta property=\"og:site_name\" content=\"Devoteam\" \/>\n<meta property=\"article:modified_time\" content=\"2025-05-06T09:53:28+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/devoteam.info\/wp-content\/uploads\/2025\/04\/irm-yokohama.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1920\" \/>\n\t<meta property=\"og:image:height\" content=\"1080\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Tiempo de lectura\" \/>\n\t<meta name=\"twitter:data1\" content=\"8 minutos\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/devoteam.info\\\/es\\\/expert-view\\\/servicenow-yokohama-ia-atencion-cliente\\\/\",\"url\":\"https:\\\/\\\/devoteam.info\\\/es\\\/expert-view\\\/servicenow-yokohama-ia-atencion-cliente\\\/\",\"name\":\"Mejorando la atenci\u00f3n al cliente con IA en la versi\u00f3n Yokohama de ServiceNow | Devoteam\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/devoteam.info\\\/es\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/devoteam.info\\\/es\\\/expert-view\\\/servicenow-yokohama-ia-atencion-cliente\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/devoteam.info\\\/es\\\/expert-view\\\/servicenow-yokohama-ia-atencion-cliente\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/devoteam.info\\\/wp-content\\\/uploads\\\/2025\\\/04\\\/irm-yokohama.jpg\",\"datePublished\":\"2025-04-14T10:04:10+00:00\",\"dateModified\":\"2025-05-06T09:53:28+00:00\",\"description\":\"Descubre c\u00f3mo la inteligencia artificial y la automatizaci\u00f3n est\u00e1n transformando el servicio al cliente en la \u00faltima versi\u00f3n Yokohama de ServiceNow para CSM.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/devoteam.info\\\/es\\\/expert-view\\\/servicenow-yokohama-ia-atencion-cliente\\\/#breadcrumb\"},\"inLanguage\":\"es\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/devoteam.info\\\/es\\\/expert-view\\\/servicenow-yokohama-ia-atencion-cliente\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"es\",\"@id\":\"https:\\\/\\\/devoteam.info\\\/es\\\/expert-view\\\/servicenow-yokohama-ia-atencion-cliente\\\/#primaryimage\",\"url\":\"https:\\\/\\\/devoteam.info\\\/wp-content\\\/uploads\\\/2025\\\/04\\\/irm-yokohama.jpg\",\"contentUrl\":\"https:\\\/\\\/devoteam.info\\\/wp-content\\\/uploads\\\/2025\\\/04\\\/irm-yokohama.jpg\",\"width\":1920,\"height\":1080,\"caption\":\"AI-powered Risk Management: ServiceNow Yokohama\u2019s latest IRM features\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/devoteam.info\\\/es\\\/expert-view\\\/servicenow-yokohama-ia-atencion-cliente\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/devoteam.info\\\/es\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Blog\",\"item\":\"https:\\\/\\\/devoteam.info\\\/es\\\/expert-view\\\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Mejorando la atenci\u00f3n al cliente con IA en la versi\u00f3n Yokohama de ServiceNow\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/devoteam.info\\\/es\\\/#website\",\"url\":\"https:\\\/\\\/devoteam.info\\\/es\\\/\",\"name\":\"Devoteam\",\"description\":\"AI-Driven Tech Consulting\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/devoteam.info\\\/es\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"es\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Mejorando la atenci\u00f3n al cliente con IA en la versi\u00f3n Yokohama de ServiceNow | Devoteam","description":"Descubre c\u00f3mo la inteligencia artificial y la automatizaci\u00f3n est\u00e1n transformando el servicio al cliente en la \u00faltima versi\u00f3n Yokohama de ServiceNow para CSM.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/devoteam.info\/es\/expert-view\/servicenow-yokohama-ia-atencion-cliente\/","og_locale":"es_ES","og_type":"article","og_title":"Mejorando la atenci\u00f3n al cliente con IA en la versi\u00f3n Yokohama de ServiceNow","og_description":"Descubre c\u00f3mo la inteligencia artificial y la automatizaci\u00f3n est\u00e1n transformando el servicio al cliente en la \u00faltima versi\u00f3n Yokohama de ServiceNow para CSM.","og_url":"https:\/\/devoteam.info\/es\/expert-view\/servicenow-yokohama-ia-atencion-cliente\/","og_site_name":"Devoteam","article_modified_time":"2025-05-06T09:53:28+00:00","og_image":[{"width":1920,"height":1080,"url":"https:\/\/devoteam.info\/wp-content\/uploads\/2025\/04\/irm-yokohama.jpg","type":"image\/jpeg"}],"twitter_card":"summary_large_image","twitter_misc":{"Tiempo de lectura":"8 minutos"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/devoteam.info\/es\/expert-view\/servicenow-yokohama-ia-atencion-cliente\/","url":"https:\/\/devoteam.info\/es\/expert-view\/servicenow-yokohama-ia-atencion-cliente\/","name":"Mejorando la atenci\u00f3n al cliente con IA en la versi\u00f3n Yokohama de ServiceNow | Devoteam","isPartOf":{"@id":"https:\/\/devoteam.info\/es\/#website"},"primaryImageOfPage":{"@id":"https:\/\/devoteam.info\/es\/expert-view\/servicenow-yokohama-ia-atencion-cliente\/#primaryimage"},"image":{"@id":"https:\/\/devoteam.info\/es\/expert-view\/servicenow-yokohama-ia-atencion-cliente\/#primaryimage"},"thumbnailUrl":"https:\/\/devoteam.info\/wp-content\/uploads\/2025\/04\/irm-yokohama.jpg","datePublished":"2025-04-14T10:04:10+00:00","dateModified":"2025-05-06T09:53:28+00:00","description":"Descubre c\u00f3mo la inteligencia artificial y la automatizaci\u00f3n est\u00e1n transformando el servicio al cliente en la \u00faltima versi\u00f3n Yokohama de ServiceNow para CSM.","breadcrumb":{"@id":"https:\/\/devoteam.info\/es\/expert-view\/servicenow-yokohama-ia-atencion-cliente\/#breadcrumb"},"inLanguage":"es","potentialAction":[{"@type":"ReadAction","target":["https:\/\/devoteam.info\/es\/expert-view\/servicenow-yokohama-ia-atencion-cliente\/"]}]},{"@type":"ImageObject","inLanguage":"es","@id":"https:\/\/devoteam.info\/es\/expert-view\/servicenow-yokohama-ia-atencion-cliente\/#primaryimage","url":"https:\/\/devoteam.info\/wp-content\/uploads\/2025\/04\/irm-yokohama.jpg","contentUrl":"https:\/\/devoteam.info\/wp-content\/uploads\/2025\/04\/irm-yokohama.jpg","width":1920,"height":1080,"caption":"AI-powered Risk Management: ServiceNow Yokohama\u2019s latest IRM features"},{"@type":"BreadcrumbList","@id":"https:\/\/devoteam.info\/es\/expert-view\/servicenow-yokohama-ia-atencion-cliente\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/devoteam.info\/es\/"},{"@type":"ListItem","position":2,"name":"Blog","item":"https:\/\/devoteam.info\/es\/expert-view\/"},{"@type":"ListItem","position":3,"name":"Mejorando la atenci\u00f3n al cliente con IA en la versi\u00f3n Yokohama de ServiceNow"}]},{"@type":"WebSite","@id":"https:\/\/devoteam.info\/es\/#website","url":"https:\/\/devoteam.info\/es\/","name":"Devoteam","description":"AI-Driven Tech Consulting","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/devoteam.info\/es\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"es"}]}},"uagb_featured_image_src":{"full":["https:\/\/devoteam.info\/wp-content\/uploads\/2025\/04\/irm-yokohama.jpg",1920,1080,false],"thumbnail":["https:\/\/devoteam.info\/wp-content\/uploads\/2025\/04\/irm-yokohama-150x150.jpg",150,150,true],"medium":["https:\/\/devoteam.info\/wp-content\/uploads\/2025\/04\/irm-yokohama-300x169.jpg",300,169,true],"medium_large":["https:\/\/devoteam.info\/wp-content\/uploads\/2025\/04\/irm-yokohama-768x432.jpg",768,432,true],"large":["https:\/\/devoteam.info\/wp-content\/uploads\/2025\/04\/irm-yokohama-1024x576.jpg",1024,576,true],"1536x1536":["https:\/\/devoteam.info\/wp-content\/uploads\/2025\/04\/irm-yokohama-1536x864.jpg",1536,864,true],"2048x2048":["https:\/\/devoteam.info\/wp-content\/uploads\/2025\/04\/irm-yokohama.jpg",1920,1080,false]},"uagb_author_info":{"display_name":"esnekane","author_link":"https:\/\/devoteam.info\/es\/author\/"},"uagb_comment_info":0,"uagb_excerpt":"En Customer Service Management (CSM), los principales objetivos siempre han sido mejorar la experiencia del cliente y aumentar la eficiencia de los agentes a la hora de resolver incidencias. La nueva versi\u00f3n Yokohama de ServiceNow responde a estos retos optimizando los flujos de trabajo de los agentes hacia un \u201cESPACIO DE TRABAJO TODO EN UNO\u201d&hellip;","_links":{"self":[{"href":"https:\/\/devoteam.info\/es\/wp-json\/wp\/v2\/expert-view\/595440","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/devoteam.info\/es\/wp-json\/wp\/v2\/expert-view"}],"about":[{"href":"https:\/\/devoteam.info\/es\/wp-json\/wp\/v2\/types\/expert-view"}],"version-history":[{"count":0,"href":"https:\/\/devoteam.info\/es\/wp-json\/wp\/v2\/expert-view\/595440\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/devoteam.info\/es\/wp-json\/wp\/v2\/media\/577184"}],"wp:attachment":[{"href":"https:\/\/devoteam.info\/es\/wp-json\/wp\/v2\/media?parent=595440"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/devoteam.info\/es\/wp-json\/wp\/v2\/categories?post=595440"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/devoteam.info\/es\/wp-json\/wp\/v2\/tags?post=595440"},{"taxonomy":"industry","embeddable":true,"href":"https:\/\/devoteam.info\/es\/wp-json\/wp\/v2\/industry?post=595440"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}