{"id":629872,"date":"2022-01-20T13:54:19","date_gmt":"2022-01-20T12:54:19","guid":{"rendered":"https:\/\/www.devoteam.com\/news-and-pr\/successful-servicenow-go-live-at-votorantim-cimentos-eaa-spain\/"},"modified":"2025-06-04T21:13:48","modified_gmt":"2025-06-04T19:13:48","slug":"puesta-en-marcha-plataforma-servicenow","status":"publish","type":"news-and-pr","link":"https:\/\/devoteam.info\/es\/noticias-y-comunicados-de-prensa\/puesta-en-marcha-plataforma-servicenow\/","title":{"rendered":"Celebramos la puesta en marcha de ServiceNow en nuestro cliente Votorantim Cimentos EAA"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Votorantim Cimentos EAA y Devoteam, celebran la puesta en marcha de la plataforma ServiceNow. El proyecto consiste en la implantaci\u00f3n del m\u00f3dulo ITSM e ITOM cubriendo los procesos de gesti\u00f3n de peticiones e incidencias, y la creaci\u00f3n de una CMDB (base de datos de gesti\u00f3n de la configuraci\u00f3n).<\/p>\n\n\n\n<figure class=\"wp-block-image size-large is-style-rounded\"><img decoding=\"async\" src=\"https:\/\/devoteam.info\/wp-content\/uploads\/2024\/12\/Spanish-go-live.jpg\" alt=\"\" class=\"wp-image-4174\"\/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Se ha desplegado a una red de m\u00e1s de 2.600 usuarios finales en 4 pa\u00edses (Espa\u00f1a, Turqu\u00eda, Marruecos y T\u00fanez) y en el d\u00eda a d\u00eda son 200 usuarios los que trabajan de manera simult\u00e1nea.\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Un componente muy importante y decisivo del proyecto ha sido la labor de consultor\u00eda de procesos y adecuaci\u00f3n a las buenas pr\u00e1cticas de ITIL en sus dos principales departamentos BA (Business Applications) e ITO (IT Operations).&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Adem\u00e1s, se han configurado acuerdos de nivel de servicio (SLA), automatizado flujos de trabajo, creado y configurado la CMDB junto con la gesti\u00f3n de activos y configuraci\u00f3n con la herramienta de autodescubrimiento.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Por \u00faltimo se ha creado la base de datos de conocimiento, el portal de servicios al usuario y adecuado informes, KPIs y cuadros de mando.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Nos gustar\u00eda felicitar a Votorantim Cimentos EAA y al equipo de Devoteam N Platform Spain por este gran \u00e9xito y desearles muchos m\u00e1s en un futuro pr\u00f3ximo.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Votorantim Cimentos EAA y Devoteam, celebran la puesta en marcha de la plataforma ServiceNow. El proyecto consiste en la implantaci\u00f3n del m\u00f3dulo ITSM e ITOM cubriendo los procesos de gesti\u00f3n de peticiones e incidencias, y la creaci\u00f3n de una CMDB (base de datos de gesti\u00f3n de la configuraci\u00f3n). Se ha desplegado a una red de [&hellip;]<\/p>\n","protected":false},"featured_media":267847,"template":"","categories":[],"tags":[5394],"industry":[],"class_list":["post-629872","news-and-pr","type-news-and-pr","status-publish","has-post-thumbnail","hentry","tag-n-platform-es"],"acf":[],"cards":"\n\t<div class=\"single-post-card\">\n\n\t\t<figure class=\"wp-block-post-featured-image\"><a href=\"https:\/\/devoteam.info\/es\/noticias-y-comunicados-de-prensa\/puesta-en-marcha-plataforma-servicenow\/\" target=\"_self\" ><img width=\"1536\" height=\"692\" src=\"https:\/\/devoteam.info\/wp-content\/uploads\/2024\/12\/Spanish-go-live.jpg\" class=\"attachment-post-thumbnail size-post-thumbnail wp-post-image\" alt=\"Celebramos la puesta en marcha de ServiceNow en nuestro cliente Votorantim Cimentos EAA\" style=\"aspect-ratio:4\/3;width:100%;object-fit:cover;\" decoding=\"async\" loading=\"lazy\" srcset=\"https:\/\/devoteam.info\/wp-content\/uploads\/2024\/12\/Spanish-go-live.jpg 1536w, https:\/\/devoteam.info\/wp-content\/uploads\/2024\/12\/Spanish-go-live-300x135.jpg 300w, https:\/\/devoteam.info\/wp-content\/uploads\/2024\/12\/Spanish-go-live-1024x461.jpg 1024w, https:\/\/devoteam.info\/wp-content\/uploads\/2024\/12\/Spanish-go-live-768x346.jpg 768w\" sizes=\"auto, (max-width: 1536px) 100vw, 1536px\" \/><\/a><\/figure>\n\n\t\t\n\t\t<div class=\"wp-block-group is-vertical is-layout-flex wp-container-core-group-is-layout-43282307 wp-block-group-is-layout-flex\">\n\t<p style=\"font-style:normal;font-weight:700\" class=\"has-link-color wp-elements-1 wp-block-lp-post-type has-text-color has-primary-color has-small-font-size\">News<\/p>\n\n\t\t\n\t\t<h3 style=\"font-style:normal;font-weight:400\" class=\"wp-block-post-title has-base-font-size\"><a href=\"https:\/\/devoteam.info\/es\/noticias-y-comunicados-de-prensa\/puesta-en-marcha-plataforma-servicenow\/\" target=\"_self\" >Celebramos la puesta en marcha de ServiceNow en nuestro cliente Votorantim Cimentos EAA<\/a><\/h3><\/div>\n\t\t\n\t<\/div>\n\n","yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.4 (Yoast SEO v28.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Celebramos la puesta en marcha de ServiceNow en nuestro cliente Votorantim Cimentos EAA | Devoteam<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/devoteam.info\/es\/noticias-y-comunicados-de-prensa\/puesta-en-marcha-plataforma-servicenow\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Celebramos la puesta en marcha de ServiceNow en nuestro cliente Votorantim Cimentos EAA\" \/>\n<meta property=\"og:description\" content=\"Votorantim Cimentos EAA y Devoteam, celebran la puesta en marcha de la plataforma ServiceNow. El proyecto consiste en la implantaci\u00f3n del m\u00f3dulo ITSM e ITOM cubriendo los procesos de gesti\u00f3n de peticiones e incidencias, y la creaci\u00f3n de una CMDB (base de datos de gesti\u00f3n de la configuraci\u00f3n). 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