{"id":760423,"date":"2025-10-14T11:46:15","date_gmt":"2025-10-14T09:46:15","guid":{"rendered":"https:\/\/www.devoteam.com\/news-and-pr\/devoteam-achieves-servicenow-csm-validated-practice-status-in-emea\/"},"modified":"2025-10-22T08:09:41","modified_gmt":"2025-10-22T06:09:41","slug":"reconocimiento-servicenow-csm-emea","status":"publish","type":"news-and-pr","link":"https:\/\/devoteam.info\/es\/noticias-y-comunicados-de-prensa\/reconocimiento-servicenow-csm-emea\/","title":{"rendered":"Devoteam obtiene el reconocimiento ServiceNow CSM Validated Practice en la regi\u00f3n EMEA"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Devoteam se enorgullece de anunciar que ha sido reconocida por ServiceNow con la designaci\u00f3n <strong>Customer Service Management (CSM) Validated Practice<\/strong>.<br>Este reconocimiento destaca nuestra capacidad demostrada, profundo conocimiento del producto y \u00e9xito constante en la entrega de soluciones excepcionales de <strong>Customer Service Management<\/strong> en la plataforma de ServiceNow, en m\u00faltiples sectores.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">La designaci\u00f3n <strong>ServiceNow Validated Practice<\/strong> se otorga a los partners que superan una rigurosa y estructurada evaluaci\u00f3n que analiza su experiencia t\u00e9cnica, habilidades de implementaci\u00f3n y trayectoria en satisfacci\u00f3n del cliente dentro de un \u00e1rea de producto espec\u00edfica.<\/p>\n\n\n\n<figure class=\"wp-block-image aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"768\" height=\"1024\" src=\"https:\/\/devoteam.info\/wp-content\/uploads\/2025\/10\/Maria-and-Gerold-receiving-CSM-Validated-Practice-status-in-EMEA-768x1024.jpg\" alt=\"\" class=\"wp-image-756956\" srcset=\"https:\/\/devoteam.info\/wp-content\/uploads\/2025\/10\/Maria-and-Gerold-receiving-CSM-Validated-Practice-status-in-EMEA-768x1024.jpg 768w, https:\/\/devoteam.info\/wp-content\/uploads\/2025\/10\/Maria-and-Gerold-receiving-CSM-Validated-Practice-status-in-EMEA-225x300.jpg 225w, https:\/\/devoteam.info\/wp-content\/uploads\/2025\/10\/Maria-and-Gerold-receiving-CSM-Validated-Practice-status-in-EMEA-1152x1536.jpg 1152w, https:\/\/devoteam.info\/wp-content\/uploads\/2025\/10\/Maria-and-Gerold-receiving-CSM-Validated-Practice-status-in-EMEA.jpg 1200w\" sizes=\"auto, (max-width: 768px) 100vw, 768px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Este logro ofrece a nuestros clientes la garant\u00eda de que las implementaciones de <strong>CSM<\/strong> de Devoteam cumplen con los m\u00e1s altos est\u00e1ndares de excelencia, validados por la propia ServiceNow.<br>La designaci\u00f3n confirma:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Experiencia demostrada:<\/strong> contamos con un conocimiento certificado y profundo del producto <strong>ServiceNow Customer Service Management<\/strong>.<\/li>\n\n\n\n<li><strong>Entrega exitosa:<\/strong> tenemos una trayectoria consolidada en la implementaci\u00f3n de soluciones <strong>CSM<\/strong> que generan valor tangible para el negocio y responden a las necesidades de los clientes.<\/li>\n\n\n\n<li><strong>Compromiso con la excelencia:<\/strong> nuestra preparaci\u00f3n y rendimiento han sido evaluados de forma independiente, garantizando un servicio de alta calidad y una plena satisfacci\u00f3n del cliente.<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-group is-style-column-box-shadow has-gray-light-background-color has-background has-global-padding is-layout-constrained wp-container-core-group-is-layout-a9070b44 wp-block-group-is-layout-constrained\" style=\"border-radius:5px;padding-top:var(--wp--preset--spacing--large);padding-right:var(--wp--preset--spacing--large);padding-bottom:var(--wp--preset--spacing--large);padding-left:var(--wp--preset--spacing--large)\">\n<figure class=\"wp-block-image size-large is-resized wp-duotone-red-devoteam\"><img loading=\"lazy\" decoding=\"async\" width=\"24\" height=\"24\" src=\"https:\/\/devoteam.info\/wp-content\/uploads\/2024\/09\/citation-a-droite.svg\" alt=\"Quote\" class=\"wp-image-208\" style=\"width:28px;height:auto\"\/><\/figure>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\"><em>Alcanzar el estatus <strong>ServiceNow CSM Validated Practice<\/strong> es un reflejo de la dedicaci\u00f3n y la profunda experiencia de nuestro equipo en la transformaci\u00f3n de la experiencia del cliente.<br>Es una se\u00f1al clara para nuestros clientes de que, al elegir a <strong>Devoteam<\/strong> para la implementaci\u00f3n de <strong>ServiceNow CSM<\/strong>, est\u00e1n confiando en un experto validado, comprometido con impulsar la eficiencia, aumentar la productividad de los agentes y ofrecer una satisfacci\u00f3n del cliente excepcional.<\/em><\/p>\n\n\n\n<hr class=\"wp-block-separator has-text-color has-gray-color has-alpha-channel-opacity has-gray-background-color has-background is-style-separator-dotted is-style-default\" style=\"margin-top:var(--wp--preset--spacing--medium);margin-bottom:var(--wp--preset--spacing--medium)\"\/>\n\n\n\n<div class=\"wp-block-group is-nowrap is-layout-flex wp-container-core-group-is-layout-fe6f0742 wp-block-group-is-layout-flex\">\n<figure class=\"wp-block-image size-full is-resized is-style-rounded-full is-style-rounded\"><img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"800\" src=\"https:\/\/devoteam.info\/wp-content\/uploads\/2023\/03\/Jean-Marc-colour.jpg\" alt=\"Jean-Marc Chevereau, Devoteam\" class=\"wp-image-253777\" style=\"width:60px;height:60px\" srcset=\"https:\/\/devoteam.info\/wp-content\/uploads\/2023\/03\/Jean-Marc-colour.jpg 800w, https:\/\/devoteam.info\/wp-content\/uploads\/2023\/03\/Jean-Marc-colour-300x300.jpg 300w, https:\/\/devoteam.info\/wp-content\/uploads\/2023\/03\/Jean-Marc-colour-150x150.jpg 150w, https:\/\/devoteam.info\/wp-content\/uploads\/2023\/03\/Jean-Marc-colour-768x768.jpg 768w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/><\/figure>\n\n\n\n<div class=\"wp-block-group is-vertical is-layout-flex wp-container-core-group-is-layout-0f66ae2b wp-block-group-is-layout-flex\">\n<p class=\"wp-block-paragraph\" style=\"font-style:normal;font-weight:500\">Jean-Marc Chevereau <br>ServiceNow Group Practice Director at Devoteam<\/p>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n<\/div>\n<\/div>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-reforzando-la-alianza-estrategica-en-crm\"><strong>Reforzando la alianza estrat\u00e9gica en CRM<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Este logro refuerza nuestro compromiso con la recientemente anunciada <strong>alianza estrat\u00e9gica con ServiceNow<\/strong>, centrada en acelerar la modernizaci\u00f3n del <strong>CRM<\/strong> en toda la regi\u00f3n EMEA.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Al combinar la potencia de la plataforma de <strong>ServiceNow<\/strong>, impulsada por inteligencia artificial, con la excelencia validada de Devoteam en la implementaci\u00f3n de <strong>CSM<\/strong>, estamos en una posici\u00f3n \u00fanica para ayudar a las empresas a <strong>escalar r\u00e1pidamente su innovaci\u00f3n en CRM<\/strong> y ofrecer <strong>experiencias de cliente transformadoras<\/strong>, <strong>servicios de campo m\u00e1s eficientes<\/strong> y <strong>operaciones de ventas optimizadas<\/strong>.<\/p>\n\n\n\n<div class=\"wp-block-columns alignfull is-layout-flex wp-container-core-columns-is-layout-26d02f37 wp-block-columns-is-layout-flex\" style=\"margin-top:var(--wp--preset--spacing--medium);margin-bottom:var(--wp--preset--spacing--medium);padding-top:0;padding-bottom:var(--wp--preset--spacing--x-small);padding-left:0\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-container-core-column-is-layout-969dc29d wp-block-column-is-layout-flow\" style=\"padding-top:0;padding-right:0;padding-bottom:0;padding-left:0;flex-basis:100%\">\n<div class=\"wp-block-cover\" style=\"padding-top:var(--wp--preset--spacing--large);padding-right:0;padding-bottom:var(--wp--preset--spacing--large);padding-left:0;min-height:356px;aspect-ratio:unset;\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" class=\"wp-block-cover__image-background wp-image-639227 size-large\" alt=\"ServiceNow CRM &amp; AI: Building intelligent customer relationships\" src=\"https:\/\/devoteam.info\/wp-content\/uploads\/2025\/06\/ServiceNow-CRM-AI-Building-intelligent-customer-relationships-1024x576.jpg\" data-object-fit=\"cover\" srcset=\"https:\/\/devoteam.info\/wp-content\/uploads\/2025\/06\/ServiceNow-CRM-AI-Building-intelligent-customer-relationships-1024x576.jpg 1024w, https:\/\/devoteam.info\/wp-content\/uploads\/2025\/06\/ServiceNow-CRM-AI-Building-intelligent-customer-relationships-300x169.jpg 300w, https:\/\/devoteam.info\/wp-content\/uploads\/2025\/06\/ServiceNow-CRM-AI-Building-intelligent-customer-relationships-768x432.jpg 768w, https:\/\/devoteam.info\/wp-content\/uploads\/2025\/06\/ServiceNow-CRM-AI-Building-intelligent-customer-relationships-1536x864.jpg 1536w, https:\/\/devoteam.info\/wp-content\/uploads\/2025\/06\/ServiceNow-CRM-AI-Building-intelligent-customer-relationships.jpg 1920w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><span aria-hidden=\"true\" class=\"wp-block-cover__background has-black-background-color has-background-dim-40 has-background-dim\"><\/span><div class=\"wp-block-cover__inner-container has-global-padding is-layout-constrained wp-container-core-cover-is-layout-cc272862 wp-block-cover-is-layout-constrained\">\n<h1 class=\"wp-block-heading has-text-align-center has-base-color has-text-color has-large-font-size\" id=\"h-descubre-mas-sobre-como-transformar-la-experiencia-del-cliente-con-servicenow-x-devoteam\">Descubre m\u00e1s sobre c\u00f3mo transformar la experiencia del cliente con <strong>ServiceNow x Devoteam<\/strong><\/h1>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-b7c91e0b wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/devoteam.info\/es\/transforma-tu-relacion-con-los-clientes-con-servicenow-crm\/\">Leer m\u00e1s<\/a><\/div>\n<\/div>\n<\/div><\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Devoteam se enorgullece de anunciar que ha sido reconocida por ServiceNow con la designaci\u00f3n Customer Service Management (CSM) Validated Practice.Este reconocimiento destaca nuestra capacidad demostrada, profundo conocimiento del producto y \u00e9xito constante en la entrega de soluciones excepcionales de Customer Service Management en la plataforma de ServiceNow, en m\u00faltiples sectores. La designaci\u00f3n ServiceNow Validated Practice [&hellip;]<\/p>\n","protected":false},"featured_media":756951,"template":"","categories":[4557,740],"tags":[],"industry":[],"class_list":["post-760423","news-and-pr","type-news-and-pr","status-publish","has-post-thumbnail","hentry","category-customer-workflows-es","category-servicenow"],"acf":[],"cards":"\n\t<div class=\"single-post-card\">\n\n\t\t<figure class=\"wp-block-post-featured-image\"><a href=\"https:\/\/devoteam.info\/es\/noticias-y-comunicados-de-prensa\/reconocimiento-servicenow-csm-emea\/\" target=\"_self\" ><img width=\"1920\" height=\"1080\" src=\"https:\/\/devoteam.info\/wp-content\/uploads\/2025\/10\/Devoteam-achieves-ServiceNow-CSM-Validated-Practice-status-in-EMEA.jpg\" class=\"attachment-post-thumbnail size-post-thumbnail wp-post-image\" alt=\"Devoteam obtiene el reconocimiento ServiceNow CSM Validated Practice en la regi\u00f3n EMEA\" style=\"aspect-ratio:4\/3;width:100%;object-fit:cover;\" decoding=\"async\" loading=\"lazy\" srcset=\"https:\/\/devoteam.info\/wp-content\/uploads\/2025\/10\/Devoteam-achieves-ServiceNow-CSM-Validated-Practice-status-in-EMEA.jpg 1920w, https:\/\/devoteam.info\/wp-content\/uploads\/2025\/10\/Devoteam-achieves-ServiceNow-CSM-Validated-Practice-status-in-EMEA-300x169.jpg 300w, https:\/\/devoteam.info\/wp-content\/uploads\/2025\/10\/Devoteam-achieves-ServiceNow-CSM-Validated-Practice-status-in-EMEA-1024x576.jpg 1024w, https:\/\/devoteam.info\/wp-content\/uploads\/2025\/10\/Devoteam-achieves-ServiceNow-CSM-Validated-Practice-status-in-EMEA-768x432.jpg 768w, https:\/\/devoteam.info\/wp-content\/uploads\/2025\/10\/Devoteam-achieves-ServiceNow-CSM-Validated-Practice-status-in-EMEA-1536x864.jpg 1536w\" sizes=\"auto, (max-width: 1920px) 100vw, 1920px\" \/><\/a><\/figure>\n\n\t\t\n\t\t<div class=\"wp-block-group is-vertical is-layout-flex wp-container-core-group-is-layout-43282307 wp-block-group-is-layout-flex\">\n\t<p style=\"font-style:normal;font-weight:700\" class=\"has-link-color wp-elements-1 wp-block-lp-post-type has-text-color has-primary-color has-small-font-size\">News<\/p>\n\n\t\t\n\t\t<h3 style=\"font-style:normal;font-weight:400\" class=\"wp-block-post-title has-base-font-size\"><a href=\"https:\/\/devoteam.info\/es\/noticias-y-comunicados-de-prensa\/reconocimiento-servicenow-csm-emea\/\" target=\"_self\" >Devoteam obtiene el reconocimiento ServiceNow CSM Validated Practice en la regi\u00f3n EMEA<\/a><\/h3><\/div>\n\t\t\n\t<\/div>\n\n","yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.4 (Yoast SEO v28.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Devoteam obtiene el reconocimiento ServiceNow CSM Validated Practice en la regi\u00f3n EMEA<\/title>\n<meta name=\"description\" content=\"ChatGPT PlusDevoteam ha sido reconocida como ServiceNow Customer Service Management (CSM) Validated Practice en la regi\u00f3n EMEA.\" \/>\n<meta name=\"robots\" content=\"index, follow, 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