{"id":809868,"date":"2026-01-12T12:06:52","date_gmt":"2026-01-12T11:06:52","guid":{"rendered":"https:\/\/www.devoteam.com\/news-and-pr\/devoteam-achieves-servicenow-customer-experience-specialisation-partner-status\/"},"modified":"2026-01-15T08:39:06","modified_gmt":"2026-01-15T07:39:06","slug":"devoteam-obtiene-el-estado-de-partner-de-especializacion-customer-experience-de-servicenow","status":"publish","type":"news-and-pr","link":"https:\/\/devoteam.info\/es\/noticias-y-comunicados-de-prensa\/devoteam-obtiene-el-estado-de-partner-de-especializacion-customer-experience-de-servicenow\/","title":{"rendered":"Devoteam obtiene la especializaci\u00f3n Customer Experience como Partner de ServiceNow"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Devoteam anuncia que ha obtenido oficialmente la especializaci\u00f3n <strong>Customer Experience (CX)<\/strong> de ServiceNow. Este hito es el resultado directo de nuestra capacidad demostrada para ayudar a las organizaciones a ir m\u00e1s all\u00e1 del soporte tradicional y crear recorridos de cliente fluidos, inteligentes y proactivos sobre la plataforma ServiceNow.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Esta especializaci\u00f3n se suma a nuestro reciente reconocimiento como <strong><a href=\"https:\/\/devoteam.info\/es\/noticias-y-comunicados-de-prensa\/reconocimiento-servicenow-csm-emea\/\">CSM Validated Practice de ServiceNow en EMEA<\/a><\/strong>, lo que refuerza a\u00fan m\u00e1s la posici\u00f3n de Devoteam como partner de referencia para las organizaciones que buscan modernizar sus operaciones de atenci\u00f3n al cliente y servicios de campo.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">La especializaci\u00f3n <strong>Customer Experience<\/strong> solo se concede a los partners que demuestran un alto nivel de excelencia t\u00e9cnica, un n\u00famero significativo de expertos certificados y, lo m\u00e1s importante, un historial consistente de altos niveles de satisfacci\u00f3n del cliente (<strong>CSAT<\/strong>).<\/p>\n\n\n\n<div class=\"wp-block-group is-style-column-box-shadow has-gray-light-background-color has-background has-global-padding is-layout-constrained wp-container-core-group-is-layout-a9070b44 wp-block-group-is-layout-constrained\" style=\"border-radius:5px;padding-top:var(--wp--preset--spacing--large);padding-right:var(--wp--preset--spacing--large);padding-bottom:var(--wp--preset--spacing--large);padding-left:var(--wp--preset--spacing--large)\">\n<figure class=\"wp-block-image size-large is-resized wp-duotone-red-devoteam\"><img loading=\"lazy\" decoding=\"async\" width=\"24\" height=\"24\" src=\"https:\/\/devoteam.info\/wp-content\/uploads\/2024\/09\/citation-a-droite.svg\" alt=\"Quote\" class=\"wp-image-208\" style=\"width:28px;height:auto\"\/><\/figure>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\">Obtener la especializaci\u00f3n <strong>Customer Experience<\/strong> es un hito clave porque reconoce nuestro papel como asesor estrat\u00e9gico. Demuestra a nuestros clientes que no solo implementamos tecnolog\u00eda, sino que contamos con la experiencia necesaria para recomendar las soluciones adecuadas y con resultados que avalan que las entregamos con calidad y consistencia. Es la culminaci\u00f3n de nuestro compromiso por generar un valor de negocio real a trav\u00e9s de la plataforma ServiceNow.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-text-color has-gray-color has-alpha-channel-opacity has-gray-background-color has-background is-style-separator-dotted is-style-default\" style=\"margin-top:var(--wp--preset--spacing--medium);margin-bottom:var(--wp--preset--spacing--medium)\"\/>\n\n\n\n<div class=\"wp-block-group is-nowrap is-layout-flex wp-container-core-group-is-layout-fe6f0742 wp-block-group-is-layout-flex\">\n<figure class=\"wp-block-image size-full is-resized is-style-rounded-full is-style-rounded\"><img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"800\" src=\"https:\/\/devoteam.info\/wp-content\/uploads\/2023\/03\/Jean-Marc-colour.jpg\" alt=\"Jean-Marc Chevereau, Devoteam\" class=\"wp-image-253777\" style=\"width:60px;height:60px\" srcset=\"https:\/\/devoteam.info\/wp-content\/uploads\/2023\/03\/Jean-Marc-colour.jpg 800w, https:\/\/devoteam.info\/wp-content\/uploads\/2023\/03\/Jean-Marc-colour-300x300.jpg 300w, https:\/\/devoteam.info\/wp-content\/uploads\/2023\/03\/Jean-Marc-colour-150x150.jpg 150w, https:\/\/devoteam.info\/wp-content\/uploads\/2023\/03\/Jean-Marc-colour-768x768.jpg 768w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/><\/figure>\n\n\n\n<div class=\"wp-block-group is-vertical is-layout-flex wp-container-core-group-is-layout-0f66ae2b wp-block-group-is-layout-flex\">\n<p class=\"wp-block-paragraph\" style=\"font-style:normal;font-weight:500\">Jean-Marc Chevereau <br>ServiceNow Group Practice Director at Devoteam<\/p>\n<\/div>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\">Este logro refuerza la alianza estrat\u00e9gica entre <strong>ServiceNow<\/strong> y <strong>Devoteam<\/strong>, <a href=\"https:\/\/devoteam.info\/es\/noticias-y-comunicados-de-prensa\/servicenow-y-devoteam-unen-fuerzas-para-redefinir-la-transformacion-del-crm-en-las-empresas-de-europa-y-oriente-medio\/\">anunciada en 2025, y centrada en redefinir la transformaci\u00f3n del CRM en Europa y Oriente Medio<\/a>. Con m\u00e1s de 1.000 expertos en ServiceNow y un CSAT global de grupo de 4,7, Devoteam contin\u00faa liderando la entrega de transformaciones complejas y orientadas al valor, que empoderan a los agentes y mejoran la experiencia de los clientes.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Para saber m\u00e1s sobre c\u00f3mo ayudamos a las organizaciones a transformar su experiencia de cliente, <a href=\"https:\/\/devoteam.info\/es\/servicenow\/customer-workflows\/\">visita nuestra p\u00e1gina dedicada.<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Devoteam anuncia que ha obtenido oficialmente la especializaci\u00f3n Customer Experience (CX) de ServiceNow. Este hito es el resultado directo de nuestra capacidad demostrada para ayudar a las organizaciones a ir m\u00e1s all\u00e1 del soporte tradicional y crear recorridos de cliente fluidos, inteligentes y proactivos sobre la plataforma ServiceNow. Esta especializaci\u00f3n se suma a nuestro reciente [&hellip;]<\/p>\n","protected":false},"featured_media":807542,"template":"","categories":[4557,740],"tags":[],"industry":[],"class_list":["post-809868","news-and-pr","type-news-and-pr","status-publish","has-post-thumbnail","hentry","category-customer-workflows-es","category-servicenow"],"acf":[],"cards":"\n\t<div class=\"single-post-card\">\n\n\t\t<figure class=\"wp-block-post-featured-image\"><a href=\"https:\/\/devoteam.info\/es\/noticias-y-comunicados-de-prensa\/devoteam-obtiene-el-estado-de-partner-de-especializacion-customer-experience-de-servicenow\/\" target=\"_self\" ><img width=\"1920\" height=\"1080\" src=\"https:\/\/devoteam.info\/wp-content\/uploads\/2026\/01\/featured-image-cx-specialization.jpg\" class=\"attachment-post-thumbnail size-post-thumbnail wp-post-image\" alt=\"Devoteam obtiene la especializaci\u00f3n Customer Experience como Partner de ServiceNow\" style=\"aspect-ratio:4\/3;width:100%;object-fit:cover;\" decoding=\"async\" loading=\"lazy\" srcset=\"https:\/\/devoteam.info\/wp-content\/uploads\/2026\/01\/featured-image-cx-specialization.jpg 1920w, https:\/\/devoteam.info\/wp-content\/uploads\/2026\/01\/featured-image-cx-specialization-300x169.jpg 300w, https:\/\/devoteam.info\/wp-content\/uploads\/2026\/01\/featured-image-cx-specialization-1024x576.jpg 1024w, https:\/\/devoteam.info\/wp-content\/uploads\/2026\/01\/featured-image-cx-specialization-768x432.jpg 768w, https:\/\/devoteam.info\/wp-content\/uploads\/2026\/01\/featured-image-cx-specialization-1536x864.jpg 1536w\" sizes=\"auto, (max-width: 1920px) 100vw, 1920px\" \/><\/a><\/figure>\n\n\t\t\n\t\t<div class=\"wp-block-group is-vertical is-layout-flex wp-container-core-group-is-layout-43282307 wp-block-group-is-layout-flex\">\n\t<p style=\"font-style:normal;font-weight:700\" class=\"has-link-color wp-elements-1 wp-block-lp-post-type has-text-color has-primary-color has-small-font-size\">News<\/p>\n\n\t\t\n\t\t<h3 style=\"font-style:normal;font-weight:400\" class=\"wp-block-post-title has-base-font-size\"><a href=\"https:\/\/devoteam.info\/es\/noticias-y-comunicados-de-prensa\/devoteam-obtiene-el-estado-de-partner-de-especializacion-customer-experience-de-servicenow\/\" target=\"_self\" >Devoteam obtiene la especializaci\u00f3n Customer Experience como Partner de ServiceNow<\/a><\/h3><\/div>\n\t\t\n\t<\/div>\n\n","yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.4 (Yoast SEO v28.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Especializaci\u00f3n Customer Experience de ServiceNow | Devoteam<\/title>\n<meta name=\"description\" content=\"Devoteam ha sido reconocida oficialmente como Partner de Especializaci\u00f3n Customer Experience de ServiceNow en EMEA.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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