{"id":612208,"date":"2022-08-22T11:43:59","date_gmt":"2022-08-22T09:43:59","guid":{"rendered":"https:\/\/www.devoteam.com\/success-story\/asahi-unlocks-the-power-of-servicenow-itsm-pro\/"},"modified":"2025-05-21T21:31:08","modified_gmt":"2025-05-21T19:31:08","slug":"asahi-europe-international-lleva-su-automatizacion-al-siguiente-nivel-con-servicenow-itsm-pro","status":"publish","type":"success-story","link":"https:\/\/devoteam.info\/es\/caso-de-exito\/asahi-europe-international-lleva-su-automatizacion-al-siguiente-nivel-con-servicenow-itsm-pro\/","title":{"rendered":"Asahi Europe & International lleva su automatizaci\u00f3n al siguiente nivel con ServiceNow ITSM Pro"},"content":{"rendered":"\n

El reto<\/h2>\n\n\n\n

Como uno de los actores m\u00e1s grandes en la industria europea de alimentos y bebidas, Asahi Europe & International necesitaba cambiar sus capacidades de ITSM a un nivel superior. <\/a>El cliente adquiri\u00f3 una licencia de ServiceNow ITSM Pro con la estrategia a corto plazo de implementaci\u00f3n y capacitaci\u00f3n administrativa, y un objetivo a largo plazo consistente en ampliar el alcance de la soluci\u00f3n con innovaci\u00f3n continua. <\/p>\n\n\n\n

La soluci\u00f3n<\/h2>\n\n\n\n

Devoteam<\/a> utiliz\u00f3 su profundo conocimiento de ITSM de ServiceNow para ayudar a Asahi Europe & International a activar y configurar r\u00e1pidamente varias funciones preseleccionadas a trav\u00e9s de nuestro exclusivo enfoque de entrega \u00e1gil y comunicaci\u00f3n transparente.<\/p>\n\n\n\n

Entre los beneficios que brindamos al cliente estaba la desviaci\u00f3n de incidentes a trav\u00e9s de la habilitaci\u00f3n de una funci\u00f3n de chat de agente virtual y la creaci\u00f3n de conversaciones personalizadas para casos de uso conocidos; resoluci\u00f3n m\u00e1s r\u00e1pida de incidentes a trav\u00e9s de la traducci\u00f3n din\u00e1mica de notificaciones, notas de trabajo de incidentes\/solicitudes y comentarios; y la habilitaci\u00f3n y configuraci\u00f3n de procesos de Mejora Continua.<\/p>\n\n\n\n

Asahi Europe & International ahora est\u00e1 recopilando datos de uso para el Agente virtual, con el objetivo de mejorar a\u00fan m\u00e1s la experiencia con conversaciones m\u00e1s personalizadas.<\/p>\n\n\n\n\t

\n\n\t\n\t
<\/i><\/div>

Reducci\u00f3n de incidencias levantadas<\/p><\/div><\/div>

<\/i><\/div>

Resoluci\u00f3n m\u00e1s r\u00e1pida de incidentes<\/p><\/div><\/div>

<\/i><\/div>

Habilitaci\u00f3n del proceso de Mejora Continua<\/p><\/div><\/div><\/div>\n\t\n\t<\/div>\n\n\n\n\n

\"\"
Un peque\u00f1o recuerdo de nuestra celebraci\u00f3n conjunta con Asahi y ServiceNow en Praga en agosto de 2022.
<\/figcaption><\/figure>\n\n\n\n

<\/p>\n","protected":false},"excerpt":{"rendered":"

El reto Como uno de los actores m\u00e1s grandes en la industria europea de alimentos y bebidas, Asahi Europe & International necesitaba cambiar sus capacidades de ITSM a un nivel superior. El cliente adquiri\u00f3 una licencia de ServiceNow ITSM Pro con la estrategia a corto plazo de implementaci\u00f3n y capacitaci\u00f3n administrativa, y un objetivo a largo plazo consistente […]<\/p>\n","protected":false},"featured_media":0,"template":"","categories":[732,740,5344],"tags":[5270,765,5345,772],"industry":[1808],"class_list":["post-612208","success-story","type-success-story","status-publish","hentry","category-business-platforms","category-servicenow","category-technology-workflows-es","tag-belgium-es","tag-business-platforms","tag-itsm-es","tag-servicenow","industry-alimentacion-y-bebidas"],"acf":[],"cards":"\n\t

\n\n\t\t\n\n\t\t\n\t\t
\n\t

Historias de \u00e9xito<\/p>\n\n\t\t\n\t\t

Asahi Europe & International lleva su automatizaci\u00f3n al siguiente nivel con ServiceNow ITSM Pro<\/a><\/h3><\/div>\n\t\t\n\t<\/div>\n\n","yoast_head":"\nAsahi Europe & International lleva su automatizaci\u00f3n al siguiente nivel con ServiceNow ITSM Pro<\/title>\n<meta name=\"description\" content=\"As one of the largest players in the food & drink industry, Asahi needed to shift its ITSM Pro capabilities to a higher gear.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/devoteam.info\/es\/caso-de-exito\/asahi-europe-international-lleva-su-automatizacion-al-siguiente-nivel-con-servicenow-itsm-pro\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Asahi Europe & International lleva su automatizaci\u00f3n al siguiente nivel con ServiceNow ITSM Pro\" \/>\n<meta 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