{"id":84801,"date":"2021-04-27T12:05:38","date_gmt":"2021-04-27T11:05:38","guid":{"rendered":"https:\/\/www.devoteam.com\/success-story\/el-municipio-de-copenhage-agiliza-los-procesos-administrativos-con-servicenow\/"},"modified":"2024-12-06T11:21:55","modified_gmt":"2024-12-06T10:21:55","slug":"el-municipio-de-copenhage-agiliza-los-procesos-administrativos-con-servicenow","status":"publish","type":"success-story","link":"https:\/\/devoteam.info\/es\/caso-de-exito\/el-municipio-de-copenhage-agiliza-los-procesos-administrativos-con-servicenow\/","title":{"rendered":"El municipio de Copenhage agiliza los procesos administrativos con ServiceNow"},"content":{"rendered":"\n\t<div class=\"align wp-block-acf-snapshot\">\n\n\t\n\t<h3 class=\"wp-block-heading\">En un vistazo<\/h3><div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8d39b2df wp-block-columns-is-layout-flex\"><div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><div class=\"snapshot\"><div class=\"number\"><span>1<\/span><\/div><p>El mayor caso de HR ServiceNow en el norte de Europa<\/p><\/div><\/div><div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><div class=\"snapshot\"><div class=\"number\"><span>2<\/span><\/div><p>Gasto alrededor de 30 millones DKK en el proyecto que deber\u00eda amortizarse en cuatro a\u00f1os<\/p><\/div><\/div><div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><div class=\"snapshot\"><div class=\"number\"><span>3<\/span><\/div><p>Sistema de gesti\u00f3n optimizado a trav\u00e9s de una plataforma \u00fanica que aumenta la eficiencia de m\u00e1s de 47.000 empleados con m\u00e1s de 160.000 casos procesados \u200b\u200ben el primer trimestre<\/p><\/div><\/div><\/div>\n\t\n\t<\/div>\n\n\n\n\n<h2 class=\"wp-block-heading\">El reto<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">El municipio de Copenhague alberga a m\u00e1s de medio mill\u00f3n de personas. Este gobierno local ten\u00eda problemas para manejar los procesos administrativos y los procesos internos.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">El municipio de Copenhague depend\u00eda anteriormente de 100 sistemas de informes, un CRM y otras integraciones y automatizaciones que ten\u00edan una estrategia obsoleta.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Queriendo estar a la vanguardia del desarrollo digital y satisfacer las necesidades cambiantes de los empleados en el frente digital, correspond\u00eda a Devoteam encontrar una soluci\u00f3n que agilizara todos estos procesos en una plataforma.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">La soluci\u00f3n<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Como partner Elite de ServiceNow, Devoteam encontr\u00f3 la soluci\u00f3n perfecta en este sistema de gesti\u00f3n en la nube todo en uno.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">La integraci\u00f3n de ServiceNow ha aumentado las automatizaciones y los procedimientos de trabajo, lo que ha dado como resultado una visi\u00f3n general de los casos mejor y una administraci\u00f3n en general m\u00e1s eficaz.<\/p>\n\n\n\n\t<div class=\"align wp-block-acf-icons-half-circle\">\n\n\t\n\t<h3 class=\"wp-block-heading\">El cambio y sus beneficios<\/h3><div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8d39b2df wp-block-columns-is-layout-flex\"><div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><div class=\"snapshot\"><div class=\"picto\"><i class=\"fal fa-tools fa-3x\" aria-hidden=\"true\"><\/i><\/div><p>Sistema modernizado, personalizado e intuitivo con 30 procesos administrativos instalados y automatizados<\/p><\/div><\/div><div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><div class=\"snapshot\"><div class=\"picto\"><i class=\"fal fa-cloud fa-3x\" aria-hidden=\"true\"><\/i><\/div><p>Implementaci\u00f3n de una soluci\u00f3n en la nube \u00e1gil que ahorra un 30% anual en el sistema de TI para respaldar la administraci\u00f3n<\/p><\/div><\/div><div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><div class=\"snapshot\"><div class=\"picto\"><i class=\"fal fa-medal fa-3x\" aria-hidden=\"true\"><\/i><\/div><p>Asegurar todos los procesos sensibles y ganando un 10% en recursos en \u00e1reas especializadas<\/p><\/div><\/div><\/div>\n\t\n\t<\/div>\n\n\n\n\n<h2 class=\"wp-block-heading\">Experiencia del cliente<\/h2>\n\n\n\n\t<div class=\"align wp-block-acf-quote\">\n\n\t\n\t<figure class=\"text-center\"><blockquote class=\"blockquote\"><svg width=\"49\" height=\"38\" viewBox=\"0 0 49 38\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M42.875 0C44.4995 0 46.0574 0.652728 47.206 1.81459C48.3547 2.97645 49 4.55228 49 6.1954V15.4885C49 17.1316 48.3547 18.7075 47.206 19.8693C46.0574 21.0312 44.4995 21.6839 42.875 21.6839H33.6875C33.6875 24.1486 34.6555 26.5123 36.3785 28.2551C38.1014 29.9979 40.4383 30.977 42.875 30.977H45.9375C46.7497 30.977 47.5287 31.3034 48.103 31.8843C48.6773 32.4652 49 33.2532 49 34.0747C49 34.8963 48.6773 35.6842 48.103 36.2651C47.5287 36.8461 46.7497 37.1724 45.9375 37.1724H42.875C38.8139 37.1724 34.9191 35.5406 32.0474 32.6359C29.1758 29.7313 27.5625 25.7917 27.5625 21.6839V6.1954C27.5625 4.55228 28.2078 2.97645 29.3565 1.81459C30.5051 0.652728 32.063 0 33.6875 0H42.875ZM15.3125 0C16.937 0 18.4949 0.652728 19.6435 1.81459C20.7922 2.97645 21.4375 4.55228 21.4375 6.1954V15.4885C21.4375 17.1316 20.7922 18.7075 19.6435 19.8693C18.4949 21.0312 16.937 21.6839 15.3125 21.6839H6.125C6.125 24.1486 7.09296 26.5123 8.81596 28.2551C10.5389 29.9979 12.8758 30.977 15.3125 30.977H18.375C19.1872 30.977 19.9662 31.3034 20.5405 31.8843C21.1148 32.4652 21.4375 33.2532 21.4375 34.0747C21.4375 34.8963 21.1148 35.6842 20.5405 36.2651C19.9662 36.8461 19.1872 37.1724 18.375 37.1724H15.3125C11.2514 37.1724 7.35658 35.5406 4.48493 32.6359C1.61328 29.7313 0 25.7917 0 21.6839V6.1954C0 4.55228 0.645313 2.97645 1.79397 1.81459C2.94263 0.652728 4.50055 0 6.125 0H15.3125Z\" fill=\"#3C3C3A\"\/>\n<\/svg><p>Nuestra colaboraci\u00f3n con Devoteam ha sido excelente. Tienen desarrolladores extremadamente competentes que se han familiarizado con nuestro negocio y, por lo tanto, han podido asesorarnos sobre las especificaciones de requisitos que hemos tenido<\/p><\/blockquote><figcaption class=\"blockquote-footer\">\n<div class=\"wp-block-group is-nowrap is-layout-flex wp-container-core-group-is-layout-8d39b2df wp-block-group-is-layout-flex\">\n<div class=\"wp-block-group is-vertical is-layout-flex wp-container-core-group-is-layout-6fa7971b wp-block-group-is-layout-flex\">\n\t<p class=\"has-medium-font-size wp-block-paragraph\" style=\"font-style:normal;font-weight:500\">Susanne Hansen<\/p>\n\t\n\t<p class=\"wp-block-paragraph\">Head of Digitalization and Development in GroupServices, Copenhagen Municipality<\/p>\n\t<\/div>\n<\/div>\n<\/figcaption><\/figure>\n\t\n\t<\/div>\n\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>El mayor caso de HR ServiceNow en el norte de Europa.<\/p>\n","protected":false},"featured_media":0,"template":"","categories":[732,735,740],"tags":[765,769,773,772],"industry":[],"class_list":["post-84801","success-story","type-success-story","status-publish","hentry","category-business-platforms","category-cloud-native-architecture","category-servicenow","tag-business-platforms","tag-cloud-native-architecture","tag-public-sector","tag-servicenow"],"acf":[],"cards":"\n\t<div class=\"single-post-card\">\n\n\t\t\n\n\t\t\n\t\t<div class=\"wp-block-group is-vertical is-layout-flex wp-container-core-group-is-layout-43282307 wp-block-group-is-layout-flex\">\n\t<p style=\"font-style:normal;font-weight:700\" class=\"has-link-color wp-elements-1 wp-block-lp-post-type has-text-color has-primary-color has-small-font-size\">Historias de \u00e9xito<\/p>\n\n\t\t\n\t\t<h3 style=\"font-style:normal;font-weight:400\" class=\"wp-block-post-title has-base-font-size\"><a href=\"https:\/\/devoteam.info\/es\/caso-de-exito\/el-municipio-de-copenhage-agiliza-los-procesos-administrativos-con-servicenow\/\" target=\"_self\" >El municipio de Copenhage agiliza los procesos administrativos con ServiceNow<\/a><\/h3><\/div>\n\t\t\n\t<\/div>\n\n","yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.4 (Yoast SEO v28.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>El municipio de Copenhage agiliza sus procesos con ServiceNow | Devoteam<\/title>\n<meta name=\"description\" content=\"Transformaci\u00f3n digital del municipio de Copenhague. Devoteam implementa ServiceNow para agilizar procesos y mejorar la administraci\u00f3n.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/devoteam.info\/es\/caso-de-exito\/el-municipio-de-copenhage-agiliza-los-procesos-administrativos-con-servicenow\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"El municipio de Copenhage agiliza los procesos administrativos con ServiceNow\" \/>\n<meta property=\"og:description\" content=\"Transformaci\u00f3n digital del municipio de Copenhague. Devoteam implementa ServiceNow para agilizar procesos y mejorar la administraci\u00f3n.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/devoteam.info\/es\/caso-de-exito\/el-municipio-de-copenhage-agiliza-los-procesos-administrativos-con-servicenow\/\" \/>\n<meta property=\"og:site_name\" content=\"Devoteam\" \/>\n<meta property=\"article:modified_time\" content=\"2024-12-06T10:21:55+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/devoteam.info\/wp-content\/uploads\/2024\/11\/municipality-of-Copenhagen.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"2500\" \/>\n\t<meta property=\"og:image:height\" content=\"1875\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Tiempo de lectura\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minuto\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/devoteam.info\\\/es\\\/caso-de-exito\\\/el-municipio-de-copenhage-agiliza-los-procesos-administrativos-con-servicenow\\\/\",\"url\":\"https:\\\/\\\/devoteam.info\\\/es\\\/caso-de-exito\\\/el-municipio-de-copenhage-agiliza-los-procesos-administrativos-con-servicenow\\\/\",\"name\":\"El municipio de Copenhage agiliza sus procesos con ServiceNow | Devoteam\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/devoteam.info\\\/es\\\/#website\"},\"datePublished\":\"2021-04-27T11:05:38+00:00\",\"dateModified\":\"2024-12-06T10:21:55+00:00\",\"description\":\"Transformaci\u00f3n digital del municipio de Copenhague. Devoteam implementa ServiceNow para agilizar procesos y mejorar la administraci\u00f3n.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/devoteam.info\\\/es\\\/caso-de-exito\\\/el-municipio-de-copenhage-agiliza-los-procesos-administrativos-con-servicenow\\\/#breadcrumb\"},\"inLanguage\":\"es\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/devoteam.info\\\/es\\\/caso-de-exito\\\/el-municipio-de-copenhage-agiliza-los-procesos-administrativos-con-servicenow\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/devoteam.info\\\/es\\\/caso-de-exito\\\/el-municipio-de-copenhage-agiliza-los-procesos-administrativos-con-servicenow\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/devoteam.info\\\/es\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Historia de \u00e9xito\",\"item\":\"https:\\\/\\\/devoteam.info\\\/es\\\/caso-de-exito\\\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"El municipio de Copenhage agiliza los procesos administrativos con ServiceNow\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/devoteam.info\\\/es\\\/#website\",\"url\":\"https:\\\/\\\/devoteam.info\\\/es\\\/\",\"name\":\"Devoteam\",\"description\":\"AI-Driven Tech Consulting\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/devoteam.info\\\/es\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"es\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"El municipio de Copenhage agiliza sus procesos con ServiceNow | Devoteam","description":"Transformaci\u00f3n digital del municipio de Copenhague. Devoteam implementa ServiceNow para agilizar procesos y mejorar la administraci\u00f3n.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/devoteam.info\/es\/caso-de-exito\/el-municipio-de-copenhage-agiliza-los-procesos-administrativos-con-servicenow\/","og_locale":"es_ES","og_type":"article","og_title":"El municipio de Copenhage agiliza los procesos administrativos con ServiceNow","og_description":"Transformaci\u00f3n digital del municipio de Copenhague. Devoteam implementa ServiceNow para agilizar procesos y mejorar la administraci\u00f3n.","og_url":"https:\/\/devoteam.info\/es\/caso-de-exito\/el-municipio-de-copenhage-agiliza-los-procesos-administrativos-con-servicenow\/","og_site_name":"Devoteam","article_modified_time":"2024-12-06T10:21:55+00:00","og_image":[{"width":2500,"height":1875,"url":"https:\/\/devoteam.info\/wp-content\/uploads\/2024\/11\/municipality-of-Copenhagen.jpg","type":"image\/jpeg"}],"twitter_card":"summary_large_image","twitter_misc":{"Tiempo de lectura":"1 minuto"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/devoteam.info\/es\/caso-de-exito\/el-municipio-de-copenhage-agiliza-los-procesos-administrativos-con-servicenow\/","url":"https:\/\/devoteam.info\/es\/caso-de-exito\/el-municipio-de-copenhage-agiliza-los-procesos-administrativos-con-servicenow\/","name":"El municipio de Copenhage agiliza sus procesos con ServiceNow | Devoteam","isPartOf":{"@id":"https:\/\/devoteam.info\/es\/#website"},"datePublished":"2021-04-27T11:05:38+00:00","dateModified":"2024-12-06T10:21:55+00:00","description":"Transformaci\u00f3n digital del municipio de Copenhague. Devoteam implementa ServiceNow para agilizar procesos y mejorar la administraci\u00f3n.","breadcrumb":{"@id":"https:\/\/devoteam.info\/es\/caso-de-exito\/el-municipio-de-copenhage-agiliza-los-procesos-administrativos-con-servicenow\/#breadcrumb"},"inLanguage":"es","potentialAction":[{"@type":"ReadAction","target":["https:\/\/devoteam.info\/es\/caso-de-exito\/el-municipio-de-copenhage-agiliza-los-procesos-administrativos-con-servicenow\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/devoteam.info\/es\/caso-de-exito\/el-municipio-de-copenhage-agiliza-los-procesos-administrativos-con-servicenow\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/devoteam.info\/es\/"},{"@type":"ListItem","position":2,"name":"Historia de \u00e9xito","item":"https:\/\/devoteam.info\/es\/caso-de-exito\/"},{"@type":"ListItem","position":3,"name":"El municipio de Copenhage agiliza los procesos administrativos con ServiceNow"}]},{"@type":"WebSite","@id":"https:\/\/devoteam.info\/es\/#website","url":"https:\/\/devoteam.info\/es\/","name":"Devoteam","description":"AI-Driven Tech Consulting","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/devoteam.info\/es\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"es"}]}},"uagb_featured_image_src":{"full":false,"thumbnail":false,"medium":false,"medium_large":false,"large":false,"1536x1536":false,"2048x2048":false},"uagb_author_info":{"display_name":"akielin","author_link":"https:\/\/devoteam.info\/es\/author\/"},"uagb_comment_info":0,"uagb_excerpt":"El mayor caso de HR ServiceNow en el norte de Europa.","_links":{"self":[{"href":"https:\/\/devoteam.info\/es\/wp-json\/wp\/v2\/success-story\/84801","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/devoteam.info\/es\/wp-json\/wp\/v2\/success-story"}],"about":[{"href":"https:\/\/devoteam.info\/es\/wp-json\/wp\/v2\/types\/success-story"}],"version-history":[{"count":0,"href":"https:\/\/devoteam.info\/es\/wp-json\/wp\/v2\/success-story\/84801\/revisions"}],"wp:attachment":[{"href":"https:\/\/devoteam.info\/es\/wp-json\/wp\/v2\/media?parent=84801"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/devoteam.info\/es\/wp-json\/wp\/v2\/categories?post=84801"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/devoteam.info\/es\/wp-json\/wp\/v2\/tags?post=84801"},{"taxonomy":"industry","embeddable":true,"href":"https:\/\/devoteam.info\/es\/wp-json\/wp\/v2\/industry?post=84801"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}