{"id":92852,"date":"2021-04-27T08:22:33","date_gmt":"2021-04-27T06:22:33","guid":{"rendered":"https:\/\/www.devoteam.com\/whitepaper\/las-tecnologias-de-ia-estan-revolucionando-la-atencion-al-cliente-segun-un-estudio\/"},"modified":"2024-11-07T12:40:40","modified_gmt":"2024-11-07T12:40:40","slug":"las-tecnologias-de-ia-estan-revolucionando-la-atencion-al-cliente-segun-un-estudio","status":"publish","type":"whitepaper","link":"https:\/\/devoteam.info\/es\/whitepaper\/las-tecnologias-de-ia-estan-revolucionando-la-atencion-al-cliente-segun-un-estudio\/","title":{"rendered":"Las tecnolog\u00edas de IA est\u00e1n revolucionando la atenci\u00f3n al cliente"},"content":{"rendered":"\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/devoteam.info\/wp-content\/uploads\/2024\/11\/DEVOTEAM_WP_AI_and_CS_EN.jpg\" alt=\"\" class=\"wp-image-1556\"\/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Las empresas de toda Europa est\u00e1n desplegando tecnolog\u00edas de inteligencia artificial (IA) para revolucionar el servicio al cliente, ya que cada vez m\u00e1s consumidores muestran una gran aceptaci\u00f3n de las experiencias impulsadas por la IA, revela un nuevo informe de investigaci\u00f3n de ServiceNow (NYSE: NOW) y Devoteam (DVTM.PA).<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">&nbsp;El informe, \u00abLa revoluci\u00f3n de la IA: creando un nuevo paradigma de servicio al cliente\u00bb, explora c\u00f3mo la IA est\u00e1 impulsando una nueva revoluci\u00f3n en la prestaci\u00f3n de servicios, a partir de una investigaci\u00f3n* realizada con 770 profesionales de TI responsables de la funci\u00f3n de servicio al cliente en 10 pa\u00edses europeos<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Revela que casi un tercio (30%) de las organizaciones europeas han introducido tecnolog\u00edas de inteligencia artificial (IA) en el servicio de atenci\u00f3n al cliente y que el 72% de ellas ya est\u00e1n viendo los beneficios, entre los que se incluyen la liberaci\u00f3n de tiempo de los agentes, un procesamiento m\u00e1s eficiente de las tareas de gran volumen y la prestaci\u00f3n de una asistencia al cliente siempre activa.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Las empresas europeas est\u00e1n mejorando el servicio de atenci\u00f3n al cliente omnicanal y siempre activo, ya que cada vez m\u00e1s consumidores adoptan las experiencias impulsadas por la IA.<\/p>\n","protected":false},"featured_media":92875,"template":"","categories":[732,735],"tags":[765,769],"industry":[],"class_list":["post-92852","whitepaper","type-whitepaper","status-publish","has-post-thumbnail","hentry","category-business-platforms","category-cloud-native-architecture","tag-business-platforms","tag-cloud-native-architecture"],"acf":[],"cards":"\n\t<div class=\"single-post-card\">\n\n\t\t<figure class=\"wp-block-post-featured-image\"><a href=\"https:\/\/devoteam.info\/es\/whitepaper\/las-tecnologias-de-ia-estan-revolucionando-la-atencion-al-cliente-segun-un-estudio\/\" target=\"_self\" ><img width=\"1920\" height=\"1440\" src=\"https:\/\/devoteam.info\/wp-content\/uploads\/2024\/11\/AI-scaled-1.jpg\" class=\"attachment-post-thumbnail size-post-thumbnail wp-post-image\" alt=\"Las tecnolog\u00edas de IA est\u00e1n revolucionando la atenci\u00f3n al cliente\" style=\"aspect-ratio:4\/3;width:100%;object-fit:cover;\" decoding=\"async\" loading=\"lazy\" srcset=\"https:\/\/devoteam.info\/wp-content\/uploads\/2024\/11\/AI-scaled-1.jpg 1920w, https:\/\/devoteam.info\/wp-content\/uploads\/2024\/11\/AI-scaled-1-300x225.jpg 300w, https:\/\/devoteam.info\/wp-content\/uploads\/2024\/11\/AI-scaled-1-1024x768.jpg 1024w, https:\/\/devoteam.info\/wp-content\/uploads\/2024\/11\/AI-scaled-1-768x576.jpg 768w, https:\/\/devoteam.info\/wp-content\/uploads\/2024\/11\/AI-scaled-1-1536x1152.jpg 1536w, https:\/\/devoteam.info\/wp-content\/uploads\/2024\/11\/AI-scaled-1-2048x1536.jpg 2048w\" sizes=\"auto, (max-width: 1920px) 100vw, 1920px\" \/><\/a><\/figure>\n\n\t\t\n\t\t<div class=\"wp-block-group is-vertical is-layout-flex wp-container-core-group-is-layout-43282307 wp-block-group-is-layout-flex\">\n\t<p style=\"font-style:normal;font-weight:700\" class=\"has-link-color wp-elements-1 wp-block-lp-post-type has-text-color has-primary-color has-small-font-size\">Whitepaper<\/p>\n\n\t\t\n\t\t<h3 style=\"font-style:normal;font-weight:400\" class=\"wp-block-post-title has-base-font-size\"><a href=\"https:\/\/devoteam.info\/es\/whitepaper\/las-tecnologias-de-ia-estan-revolucionando-la-atencion-al-cliente-segun-un-estudio\/\" target=\"_self\" >Las tecnolog\u00edas de IA est\u00e1n revolucionando la atenci\u00f3n al cliente<\/a><\/h3><\/div>\n\t\t\n\t<\/div>\n\n","yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.4 (Yoast SEO v28.4) - 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