{"id":646230,"date":"2025-04-28T13:33:47","date_gmt":"2025-04-28T11:33:47","guid":{"rendered":"https:\/\/www.devoteam.com\/?post_type=event&#038;p=646230"},"modified":"2025-06-23T09:51:41","modified_gmt":"2025-06-23T07:51:41","slug":"servicenow-genai-power-up-6-la-genai-appliquee-au-csm-fsm","status":"publish","type":"event","link":"https:\/\/devoteam.info\/fr\/event\/servicenow-genai-power-up-6-la-genai-appliquee-au-csm-fsm\/","title":{"rendered":"ServiceNow GenAI Power-Up #6 : La GenAI appliqu\u00e9e au CSM &amp; FSM"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Le monde de l&rsquo;IA g\u00e9n\u00e9rative dans ServiceNow \u00e9volue \u00e0 une vitesse fulgurante. Rejoignez-nous pour une s\u00e9rie de webinaires mensuels de 15 minutes o\u00f9 nous pr\u00e9sentons chaque mois un nouveau consultant expert en ServiceNow GenAI. Ils partageront leurs d\u00e9couvertes les plus r\u00e9centes, des astuces pour gagner du temps et des applications innovantes \u2013 le tout con\u00e7u pour vous aider \u00e0 maximiser votre mise en \u0153uvre de GenAI.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Vous pouvez vous attendre \u00e0 :&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Concise et actionnable : Obtenez les mises \u00e0 jour GenAI les plus pertinentes sans un engagement de temps \u00e9norme.<\/li>\n\n\n\n<li>Dirig\u00e9 par des experts : Apprenez de consultants exp\u00e9riment\u00e9s en premi\u00e8re ligne de ServiceNow GenAI.<\/li>\n\n\n\n<li>Restez \u00e0 jour : Gardez vos comp\u00e9tences GenAI \u00e0 jour et d\u00e9couvrez de nouvelles possibilit\u00e9s chaque mois.<\/li>\n\n\n\n<li>Q&amp;R : Obtenez des r\u00e9ponses \u00e0 vos questions br\u00fblantes sur GenAI en direct.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Lors de cette session, <strong>vous apprendrez comment GenAI peut r\u00e9volutionner la gestion des services clients et la gestion des services sur le terrain<\/strong> en optimisant les Workflows, en am\u00e9liorant les interactions avec les clients et en pr\u00e9disant les besoins futurs.<\/p>\n\n\n\n<p class=\"has-primary-color has-text-color has-link-color wp-elements-1 wp-block-paragraph\"><strong><a href=\"https:\/\/devoteam.info\/servicenow\/servicenow-genai-power-ups-monthly-expert-insights\/\" target=\"_blank\" rel=\"noreferrer noopener\">Explorez tous nos ServiceNow GenAI Power-Ups \u2192 <\/a><\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Le monde de l&rsquo;IA g\u00e9n\u00e9rative dans ServiceNow \u00e9volue \u00e0 une vitesse fulgurante. Rejoignez-nous pour une s\u00e9rie de webinaires mensuels de 15 minutes o\u00f9 nous pr\u00e9sentons chaque mois un nouveau consultant expert en ServiceNow GenAI. Ils partageront leurs d\u00e9couvertes les plus r\u00e9centes, des astuces pour gagner du temps et des applications innovantes \u2013 le tout con\u00e7u [&hellip;]<\/p>\n","protected":false},"featured_media":646231,"template":"","location":[],"class_list":["post-646230","event","type-event","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.4 (Yoast SEO v28.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>ServiceNow GenAI Power-Up #6 : La GenAI appliqu\u00e9e au CSM &amp; FSM | Devoteam<\/title>\n<meta name=\"description\" content=\"Le monde de l&#039;IA g\u00e9n\u00e9rative dans ServiceNow \u00e9volue \u00e0 une vitesse fulgurante. Rejoignez-nous pour une s\u00e9rie de webinaires mensuels de 15 minutes o\u00f9 nous pr\u00e9sentons chaque mois un nouveau consultant expert en ServiceNow GenAI. Ils partageront leurs d\u00e9couvertes les plus r\u00e9centes, des astuces pour gagner du temps et des applications innovantes \u2013 le tout con\u00e7u pour vous aider \u00e0 maximiser votre mise en \u0153uvre de GenAI.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/devoteam.info\/fr\/event\/servicenow-genai-power-up-6-la-genai-appliquee-au-csm-fsm\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"ServiceNow GenAI Power-Up #6 : La GenAI appliqu\u00e9e au CSM &amp; FSM\" \/>\n<meta property=\"og:description\" content=\"Le monde de l&#039;IA g\u00e9n\u00e9rative dans ServiceNow \u00e9volue \u00e0 une vitesse fulgurante. Rejoignez-nous pour une s\u00e9rie de webinaires mensuels de 15 minutes o\u00f9 nous pr\u00e9sentons chaque mois un nouveau consultant expert en ServiceNow GenAI. 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