{"id":620365,"date":"2023-05-18T15:11:19","date_gmt":"2023-05-18T13:11:19","guid":{"rendered":"https:\/\/www.devoteam.com\/expert-view\/kickstart-savings-with-now-assist-ai\/"},"modified":"2025-06-02T17:44:48","modified_gmt":"2025-06-02T15:44:48","slug":"commencez-a-economiser-avec-now-assist-ai","status":"publish","type":"expert-view","link":"https:\/\/devoteam.info\/fr\/expert-view\/commencez-a-economiser-avec-now-assist-ai\/","title":{"rendered":"Commencez \u00e0 \u00e9conomiser avec Now Assist AI"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">ServiceNow Now Assist vient d\u2019\u00eatre annonc\u00e9 lors des sessions principales de Knowledge 2023. Voici comment vous pourriez r\u00e9aliser des \u00e9conomies pour votre entreprise gr\u00e2ce \u00e0 cette nouvelle fonctionnalit\u00e9. ServiceNow Now Assist avec l\u2019intelligence artificielle g\u00e9n\u00e9rative (IA) est une nouvelle fonctionnalit\u00e9 qui utilise l\u2019IA pour aider les utilisateurs \u00e0 trouver des informations et \u00e0 accomplir des t\u00e2ches plus rapidement et plus facilement. Now Assist utilise diff\u00e9rentes techniques d\u2019IA, notamment le traitement du langage naturel, l\u2019apprentissage automatique et la vision par ordinateur, pour comprendre l\u2019intention de l\u2019utilisateur et fournir des informations et des suggestions pertinentes. Il pourrait aider les clients en temps r\u00e9el \u00e0 trouver des informations, \u00e0 r\u00e9soudre des probl\u00e8mes et simultan\u00e9ment \u00e0 automatiser les t\u00e2ches n\u00e9cessaires en arri\u00e8re-plan.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Now Assist peut \u00eatre utilis\u00e9 pour :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Trouver des informations<\/strong>\u00a0: Now Assist peut \u00eatre utilis\u00e9 pour trouver des informations dans la base de connaissances de ServiceNow, ainsi que dans d\u2019autres sources, telles que le web. Now Assist peut comprendre des requ\u00eates en langage naturel et fournir des r\u00e9sultats pertinents, m\u00eame si les requ\u00eates sont incompl\u00e8tes ou ambigu\u00ebs.<\/li>\n\n\n\n<li><strong>Effectuer des t\u00e2ches<\/strong>\u00a0: En plus de trouver des informations, Now Assist peut \u00e9galement travailler en arri\u00e8re-plan pour effectuer des t\u00e2ches, telles que la cr\u00e9ation de tickets, la mise \u00e0 jour d\u2019enregistrements et l\u2019envoi de messages. Now Assist peut comprendre les \u00e9tapes impliqu\u00e9es dans une t\u00e2che et fournir des conseils et des suggestions, m\u00eame si l\u2019utilisateur n\u2019est pas familier avec la t\u00e2che. Au cas o\u00f9 un agent devrait prendre le relais, Now Assist r\u00e9sumerait le probl\u00e8me et l\u2019agent n\u2019aurait pas besoin de passer beaucoup de temps \u00e0 parcourir la conversation et \u00e0 comprendre le probl\u00e8me.<\/li>\n\n\n\n<li><strong>Fournir des informations cl\u00e9s<\/strong>\u00a0: Now Assist peut \u00e9galement \u00eatre utilis\u00e9 pour fournir des informations cl\u00e9s sur les donn\u00e9es. Par exemple, pour identifier les tendances, les sch\u00e9mas et les anomalies dans les donn\u00e9es. Ces informations peuvent \u00eatre utilis\u00e9es pour am\u00e9liorer la prise de d\u00e9cision et prendre des d\u00e9cisions commerciales \u00e9clair\u00e9es, en accord avec les besoins et les tendances des clients.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Voici quelques-uns des avantages de l\u2019utilisation de ServiceNow Now Assist avec l\u2019IA g\u00e9n\u00e9rative :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Productivit\u00e9 accrue<\/strong>\u00a0: Now Assist peut aider les utilisateurs \u00e0 trouver des informations et \u00e0 accomplir des t\u00e2ches plus rapidement et plus facilement. Cela peut conduire \u00e0 une augmentation de la productivit\u00e9 et de l\u2019efficacit\u00e9.<\/li>\n\n\n\n<li><strong>Am\u00e9lioration de la prise de d\u00e9cision<\/strong>\u00a0: Now Assist peut fournir des informations sur les donn\u00e9es qui peuvent \u00eatre utilis\u00e9es pour am\u00e9liorer la prise de d\u00e9cision. Cela peut conduire \u00e0 de meilleures d\u00e9cisions commerciales et \u00e0 de meilleurs r\u00e9sultats.<\/li>\n\n\n\n<li><strong>R\u00e9duction des co\u00fbts<\/strong>\u00a0: Now Assist peut aider \u00e0 r\u00e9duire les co\u00fbts en automatisant des t\u00e2ches et en fournissant des informations sur les donn\u00e9es. Cela peut entra\u00eener une r\u00e9duction des co\u00fbts de main-d\u2019\u0153uvre et une am\u00e9lioration de l\u2019efficacit\u00e9.<\/li>\n\n\n\n<li><strong>Am\u00e9lioration du service client<\/strong>\u00a0: Now Assist peut contribuer \u00e0 am\u00e9liorer le service client en fournissant aux clients des informations et un support plus rapides et plus pr\u00e9cis. Cela peut entra\u00eener une satisfaction et une fid\u00e9lit\u00e9 accrues des clients.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Souhaitez-vous en savoir plus ?&nbsp;<a href=\"https:\/\/nplatform.devoteam.com\/fr\/contact\/\">Contactez<\/a>&nbsp;notre \u00e9quipe !<\/h2>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div style=\"height:4px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-cover alignfull is-style-blur-image is-style-blur-image-less\" style=\"margin-top:0;margin-bottom:0;padding-top:0;padding-right:0;padding-bottom:0;padding-left:0\"><span aria-hidden=\"true\" class=\"wp-block-cover__background has-black-background-color has-background-dim-70 has-background-dim\"><\/span><img loading=\"lazy\" decoding=\"async\" width=\"1280\" height=\"720\" src=\"https:\/\/devoteam.info\/wp-content\/uploads\/2024\/12\/Kickstart-Benefits-with-NowAssist-AI.jpg\" class=\"wp-block-cover__image-background wp-post-image\" alt=\"\" data-object-fit=\"cover\" srcset=\"https:\/\/devoteam.info\/wp-content\/uploads\/2024\/12\/Kickstart-Benefits-with-NowAssist-AI.jpg 1280w, https:\/\/devoteam.info\/wp-content\/uploads\/2024\/12\/Kickstart-Benefits-with-NowAssist-AI-300x169.jpg 300w, https:\/\/devoteam.info\/wp-content\/uploads\/2024\/12\/Kickstart-Benefits-with-NowAssist-AI-1024x576.jpg 1024w, https:\/\/devoteam.info\/wp-content\/uploads\/2024\/12\/Kickstart-Benefits-with-NowAssist-AI-768x432.jpg 768w\" sizes=\"auto, (max-width: 1280px) 100vw, 1280px\" \/><div class=\"wp-block-cover__inner-container is-layout-flow wp-block-cover-is-layout-flow\">\n<div class=\"wp-block-group alignfull has-base-color has-text-color has-global-padding is-layout-constrained wp-container-core-group-is-layout-46b67d08 wp-block-group-is-layout-constrained\" style=\"margin-top:0px;margin-bottom:0px;padding-top:var(--wp--preset--spacing--xxx-large);padding-right:var(--wp--preset--spacing--medium);padding-bottom:var(--wp--preset--spacing--xxx-large);padding-left:var(--wp--preset--spacing--medium)\">\n<div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group has-global-padding is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-5f9de3d0 wp-block-group-is-layout-constrained\">\n<h2 class=\"wp-block-heading has-text-align-left has-secondary-font-family has-large-font-size\" id=\"h-servicenow-experts-at-your-service\">ServiceNow Experts at your Service<\/h2>\n<\/div>\n\n\n\n<p class=\"has-text-align-left has-main-accent-color has-text-color wp-block-paragraph\">ServiceNow can empower your employees and clients with digitalised workflows, and Devoteam, as the #1 preferred Partner in the EMEA, is eager and ready to help make your digital transformation journey a success. Ready to see what we can bring to the table?<\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-left is-layout-flex wp-container-core-buttons-is-layout-3c38c079 wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/devoteam.info\/fr\/rejoignez-nous-servicenow\/\">ServiceNow Services<\/a><\/div>\n\n\n\n<div class=\"wp-block-button is-style-outline-white-button\"><a class=\"wp-block-button__link has-base-color has-text-color has-background wp-element-button\" href=\"https:\/\/devoteam.info\/fr\/contact\/\" style=\"background-color:#64648254\">Get in touch<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>ServiceNow Now Assist vient d\u2019\u00eatre annonc\u00e9 lors des sessions principales de Knowledge 2023. Voici comment vous pourriez r\u00e9aliser des \u00e9conomies pour votre entreprise gr\u00e2ce \u00e0 cette nouvelle fonctionnalit\u00e9. ServiceNow Now Assist avec l\u2019intelligence artificielle g\u00e9n\u00e9rative (IA) est une nouvelle fonctionnalit\u00e9 qui utilise l\u2019IA pour aider les utilisateurs \u00e0 trouver des informations et \u00e0 accomplir des [&hellip;]<\/p>\n","protected":false},"featured_media":276489,"template":"","categories":[39,19],"tags":[5434,5435,5410,5425,5415,5432,5376,5419],"industry":[],"class_list":["post-620365","expert-view","type-expert-view","status-publish","has-post-thumbnail","hentry","category-ai","category-servicenow","tag-ai-fr","tag-creator-workflows-fr","tag-customer-workflows-fr","tag-employee-workflows-fr","tag-n-platform-fr","tag-risk-and-compliance-workflows-fr","tag-servicenow-fr","tag-technology-workflows-fr"],"acf":[],"cards":"\n\t<div class=\"single-post-card\">\n\n\t\t<figure class=\"wp-block-post-featured-image\"><a href=\"https:\/\/devoteam.info\/fr\/expert-view\/commencez-a-economiser-avec-now-assist-ai\/\" target=\"_self\" ><img width=\"1280\" height=\"720\" src=\"https:\/\/devoteam.info\/wp-content\/uploads\/2024\/12\/Kickstart-Benefits-with-NowAssist-AI.jpg\" class=\"attachment-post-thumbnail size-post-thumbnail wp-post-image\" alt=\"Commencez \u00e0 \u00e9conomiser avec Now Assist AI\" style=\"aspect-ratio:4\/3;width:100%;object-fit:cover;\" decoding=\"async\" loading=\"lazy\" srcset=\"https:\/\/devoteam.info\/wp-content\/uploads\/2024\/12\/Kickstart-Benefits-with-NowAssist-AI.jpg 1280w, https:\/\/devoteam.info\/wp-content\/uploads\/2024\/12\/Kickstart-Benefits-with-NowAssist-AI-300x169.jpg 300w, https:\/\/devoteam.info\/wp-content\/uploads\/2024\/12\/Kickstart-Benefits-with-NowAssist-AI-1024x576.jpg 1024w, https:\/\/devoteam.info\/wp-content\/uploads\/2024\/12\/Kickstart-Benefits-with-NowAssist-AI-768x432.jpg 768w\" sizes=\"auto, (max-width: 1280px) 100vw, 1280px\" \/><\/a><\/figure>\n\n\t\t\n\t\t<div class=\"wp-block-group is-vertical is-layout-flex wp-container-core-group-is-layout-43282307 wp-block-group-is-layout-flex\">\n\t<p style=\"font-style:normal;font-weight:700\" class=\"has-link-color wp-elements-1 wp-block-lp-post-type has-text-color has-primary-color has-small-font-size\">Parole d'experts<\/p>\n\n\t\t\n\t\t<h3 style=\"font-style:normal;font-weight:400\" class=\"wp-block-post-title has-base-font-size\"><a href=\"https:\/\/devoteam.info\/fr\/expert-view\/commencez-a-economiser-avec-now-assist-ai\/\" target=\"_self\" >Commencez \u00e0 \u00e9conomiser avec Now Assist AI<\/a><\/h3><\/div>\n\t\t\n\t<\/div>\n\n","yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.4 (Yoast SEO v28.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Commencez \u00e0 \u00e9conomiser avec Now Assist AI | Devoteam<\/title>\n<meta name=\"description\" content=\"R\u00e9alisez des \u00e9conomies pour votre entreprise avec un tout nouveau ServiceNow Now Assist AI en aidant les utilisateurs \u00e0 trouver des informations et \u00e0 accomplir des t\u00e2ches plus facilement.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/devoteam.info\/fr\/expert-view\/commencez-a-economiser-avec-now-assist-ai\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Commencez \u00e0 \u00e9conomiser avec Now Assist AI\" \/>\n<meta property=\"og:description\" content=\"R\u00e9alisez des \u00e9conomies pour votre entreprise avec un tout nouveau ServiceNow Now Assist AI en aidant les utilisateurs \u00e0 trouver des informations et \u00e0 accomplir des t\u00e2ches plus facilement.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/devoteam.info\/fr\/expert-view\/commencez-a-economiser-avec-now-assist-ai\/\" \/>\n<meta property=\"og:site_name\" content=\"Devoteam\" \/>\n<meta property=\"article:modified_time\" content=\"2025-06-02T15:44:48+00:00\" \/>\n<meta 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Voici comment vous pourriez r\u00e9aliser des \u00e9conomies pour votre entreprise gr\u00e2ce \u00e0 cette nouvelle fonctionnalit\u00e9. ServiceNow Now Assist avec l\u2019intelligence artificielle g\u00e9n\u00e9rative (IA) est une nouvelle fonctionnalit\u00e9 qui utilise l\u2019IA pour aider les utilisateurs \u00e0 trouver des informations et \u00e0 accomplir des\u2026","_links":{"self":[{"href":"https:\/\/devoteam.info\/fr\/wp-json\/wp\/v2\/expert-view\/620365","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/devoteam.info\/fr\/wp-json\/wp\/v2\/expert-view"}],"about":[{"href":"https:\/\/devoteam.info\/fr\/wp-json\/wp\/v2\/types\/expert-view"}],"version-history":[{"count":0,"href":"https:\/\/devoteam.info\/fr\/wp-json\/wp\/v2\/expert-view\/620365\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/devoteam.info\/fr\/wp-json\/wp\/v2\/media\/276489"}],"wp:attachment":[{"href":"https:\/\/devoteam.info\/fr\/wp-json\/wp\/v2\/media?parent=620365"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/devoteam.info\/fr\/wp-json\/wp\/v2\/categories?post=620365"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/devoteam.info\/fr\/wp-json\/wp\/v2\/tags?post=620365"},{"taxonomy":"industry","embeddable":true,"href":"https:\/\/devoteam.info\/fr\/wp-json\/wp\/v2\/industry?post=620365"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}