{"id":80018,"date":"2024-09-19T13:54:44","date_gmt":"2024-09-19T11:54:44","guid":{"rendered":"https:\/\/www.devoteam.com\/servicenow\/technology-workflows\/"},"modified":"2025-08-27T15:44:03","modified_gmt":"2025-08-27T13:44:03","slug":"technology-workflows","status":"publish","type":"page","link":"https:\/\/devoteam.info\/fr\/servicenow\/technology-workflows\/","title":{"rendered":"Technology workflows"},"content":{"rendered":"\n
<\/span>\"ServiceNow
\n
\n
\n
\n\t<\/span>\n\tDevoteam<\/span><\/a><\/span><\/span>Insights<\/span><\/a><\/span><\/div>\n\n\n\n

ServiceNow Technology workflows<\/p>\n\n\n\n

Swift and standardised.Your new Enterprise IT.<\/h1>\n\n\n\n
\n

The digital transformation we\u2019ve been talking about for years has happened overnight. Choosing the right technology is key to your success. Enterprise IT accelerates improvements in your IT service operations, employee productivity and customer journeys.<\/p>\n<\/div>\n<\/div>\n\n\n\n

\n
\"\"<\/figure>\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n
\n
\n
\n

Streamlining services and operations is at the forefront of any digital journey.<\/h2>\n\n\n\n

Discover enterprise IT that meets your challenge and future-proofs your business.<\/p>\n\n\n\n

Meeting your IT challenge means streamlining workflows, simplifying customer journeys, optimising IT service operations, bolstering system security and boosting employee productivity.\u00a0<\/p>\n\n\n\n

\n
Let’s talk<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n
\n
\"A<\/figure>\n<\/div>\n<\/div>\n<\/div>\n\n
\n
\n

Devoteam approach<\/p>\n\n\n\n

A suite of\u00a0IT solutions<\/strong>\u00a0to choose from<\/h2>\n<\/div>\n\n\n\n
\n
\n
\n
\"\"<\/figure>\n\n\n\n
\n

IT Service Management (ITSM) Standard<\/p>\n\n\n\n

Utilise a cutting-edge service management system to transform the impact, speed, and delivery of IT.<\/p>\n<\/div>\n<\/div>\n\n\n\n

\n
\"\"<\/figure>\n\n\n\n
\n

IT Service Management Professional (ITSM Pro)<\/p>\n\n\n\n

Enhance your ITSM solution with structured machine learning that automates repetitive operations and offers real-time visibility into your actions.<\/p>\n<\/div>\n<\/div>\n\n\n\n

\n
\"\"<\/figure>\n\n\n\n
\n

IT Operations Management (ITOM)<\/p>\n\n\n\n

Ensure great business services while keeping your system healthy, visible, and optimised.<\/p>\n<\/div>\n<\/div>\n\n\n\n

\n
\"\"<\/figure>\n\n\n\n
\n

IT Asset Management (ITAM)<\/p>\n\n\n\n

Increased visibility across the whole IT asset lifecycle can help you reduce expenses and boost productivity.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

\n
\n
\n
\"\"<\/figure>\n\n\n\n
\n

Strategic Portfolio Management (SPM)<\/p>\n\n\n\n

Plan, prioritise and track your work in accordance with your corporate goals.<\/p>\n<\/div>\n<\/div>\n\n\n\n

\n
\"\"<\/figure>\n\n\n\n
\n

DevOps<\/p>\n\n\n\n

Improve collaboration between ops and dev teams and deliver innovation at the speed needed for your organisation\u2019s success.<\/p>\n<\/div>\n<\/div>\n\n\n\n

\n
\"\"<\/figure>\n\n\n\n
\n

Service Operations<\/p>\n\n\n\n

Take what\u2019s best from IT Service Management and enhance your IT Operations with ServiceNow.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n

\n
\n
<\/span>\"Get
\n
\n

Get the\u00a0Pro effect\u00a0with ServiceNow ITSM<\/strong><\/p>\n\n\n\n

Make sure you reach the full potential of the platform and learn more about ServiceNow ITSM Pro capabilities from the experts.<\/p>\n\n\n\n

\n
More info<\/a><\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div>\n\n\n\n
\n
<\/span>\"Bigger.
\n
\n

Bigger. Better.\u00a0Service Operations<\/strong><\/p>\n\n\n\n

Leverage everything you appreciate about IT Service Management to enhance the efficiency of your IT Operations with ServiceNow Service Operations Workspace.<\/p>\n\n\n\n

\n
More info<\/a><\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n
\n
\n

What do our customers say?<\/h2>\n<\/div>\n\n\n\n\t
\n\t\t
\n\n\t\t\n\n\t\t
\n\n\t\t\t
\n\t\t\t\t
<\/div>\n\t\t\t<\/div>\n\t\t\t
\n\t
\n\n\t\t

\n\t\t\n\t\t\t<\/svg>\n\t\t<\/span>\n\t\t\n\t\t\t<\/svg>\n\t\t<\/span>\n\t\tCoca-Cola HBC\t<\/h2>\n\t
\n\n
\n
<\/div>\n\n\n\n
\n
\n
<\/div>\n\n\n\n

Coca-Cola HBC gains visibility into its entire project universe<\/strong><\/h4>\n\n\n\n

Coca-Cola HBC is a key strategic partner that packages and sells Coca-Cola beverages exclusively in 29 markets across three continents. Dedicated to eliminating waste not only on the factory floor but throughout the organisation, HBC needed a tool that would reduce processes, bring visibility across the portfolio, and enable regular monthly reporting on strategic projects to senior executives.<\/p>\n\n\n\n

\n
Read the full story<\/a><\/div>\n\n\n\n
All stories<\/a><\/div>\n<\/div>\n\n\n\n
<\/div>\n<\/div>\n\n\n\n
\n
\"\"<\/figure>\n\n\n\n
\n

With one system we can see the entire project universe across the business & IT. Now our C-Level people have monthly visibility of ServiceNow initiatives.<\/p>\n\n\n\n

<\/div>\n\n\n\n
\n
\"Paul<\/figure>\n\n\n\n
\n

Paul Beleen<\/strong><\/p>\n\n\n\n

Head of Digital PMO at Coca-Cola HBC<\/p>\n\n\n\n

<\/div>\n\n\n\n
\"\"<\/figure>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n<\/div>\n\n\t\t<\/div>\n\n\n\n\t
\n\n\t\t

\n\t\t\n\t\t\t<\/svg>\n\t\t<\/span>\n\t\t\n\t\t\t<\/svg>\n\t\t<\/span>\n\t\tGlobalConnect\t<\/h2>\n\t
\n\n
\n
<\/div>\n\n\n\n
\n
\n
<\/div>\n\n\n\n

How Devoteam & ServiceNow helped GlobalConnect work as one company<\/strong><\/h4>\n\n\n\n

GlobalConnect is a European internet provider serving both business-to-business and consumer markets. The company faced challenges aligning its way of working and incorporating Norway, Denmark, and Sweden into one platform as they had different setups in each country. The company is quite complex, with different types of customers and configuration items, requiring a high level of automation.\u00a0<\/p>\n\n\n\n

\n
Read the full story<\/a><\/div>\n\n\n\n
All stories<\/a><\/div>\n<\/div>\n\n\n\n
<\/div>\n<\/div>\n\n\n\n
\n
\"\"<\/figure>\n\n\n\n
\n

One of the biggest benefits we received from implementing ServiceNow is that we see ourselves more as one company than we did before. Besides, one of the biggest benefits we received from working in ServiceNow is that we have a much bigger customer focus within the departments.<\/p>\n\n\n\n

<\/div>\n\n\n\n
\n
\"Thomas<\/figure>\n\n\n\n
\n

Thomas J\u00f8rgensen<\/strong><\/p>\n\n\n\n

Quality Trainer at GlobalConnect<\/p>\n\n\n\n

<\/div>\n\n\n\n
\"\"<\/figure>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n<\/div>\n\n\t\t<\/div>\n\n\n\n\t
\n\n\t\t

\n\t\t\n\t\t\t<\/svg>\n\t\t<\/span>\n\t\t\n\t\t\t<\/svg>\n\t\t<\/span>\n\t\tKSA Ministry of Justice\t<\/h2>\n\t
\n\n
\n
<\/div>\n\n\n\n
\n
\n
<\/div>\n\n\n\n

Saudi Arabian MoJ standardises and enhances service delivery<\/strong><\/h4>\n\n\n\n

The Ministry of Justice (MoJ) in Saudi Arabia upholds citizens\u2019 rights and oversees the administration of the country\u2019s court system. MoJ needed to combine a series of siloed systems into one universal platform that would connect both IT and business services. It also needed to simplify the process of integrating and managing excessive workloads through a user-friendly interface.<\/p>\n\n\n\n

\n
Read the full story<\/a><\/div>\n\n\n\n
All stories<\/a><\/div>\n<\/div>\n\n\n\n
<\/div>\n<\/div>\n\n\n\n
\n
\"\"<\/figure>\n\n\n\n
\n

Given our complex infrastructure and stringent requirements, the implementation process went brilliantly. From start to finish, the project was smooth and well-planned, using agile methodologies.<\/p>\n\n\n\n

<\/div>\n\n\n\n
\n
\n

Maraheb Alrashidi<\/strong><\/p>\n\n\n\n

Da\u2019em Service Center Manager\/Project Manager, Saudi Arabian Ministry of Justice<\/p>\n\n\n\n

<\/div>\n\n\n\n
\"\"<\/figure>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n<\/div>\n\n\t\t<\/div>\n\n\n\n\t
\n\n\t\t

\n\t\t\n\t\t\t<\/svg>\n\t\t<\/span>\n\t\t\n\t\t\t<\/svg>\n\t\t<\/span>\n\t\tVotorantim Cimentos\t<\/h2>\n\t
\n\n
\n
<\/div>\n\n\n\n
\n
\n
<\/div>\n\n\n\n

Votorantim Cimentos Europa, Asia & Africa maximises value with IT<\/strong><\/h4>\n\n\n\n

Votorantim Cimentos is one of the world\u2019s biggest producers of cement, concrete, mortar, and aggregates for the construction industry. They wanted to streamline and standardise their existing IT ecosystem to solve the issues around their local contracts, licensing arrangements, and variations in the quality of IT services provided to teams in their home markets.<\/p>\n\n\n\n

\n
Read the full story<\/a><\/div>\n\n\n\n
All stories<\/a><\/div>\n<\/div>\n\n\n\n
<\/div>\n<\/div>\n\n\n\n
\n
\"\"<\/figure>\n\n\n\n
\n

We went for ITSM and ITOM together to resolve two pain points. We needed to streamline and manage incoming demand for support, and to detect and capture the assets and devices within our IT infrastructure. Using ITSM and ITOM in combination delivers more value.<\/p>\n\n\n\n

<\/div>\n\n\n\n
\n
\"José<\/figure>\n\n\n\n
\n

Jos\u00e9 Antonio Palomero del Agua<\/strong><\/p>\n\n\n\n

Business Solutions and Architecture Regional Manager at Votorantim Cimentos Europa, Asia & Africa<\/p>\n\n\n\n

<\/div>\n\n\n\n
\"\"<\/figure>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n<\/div>\n\n\t\t<\/div>\n\n\n<\/div>\n\n\t\t<\/div>\n\n\n\t\t\t\t<\/div>\n\t<\/div>\n\n<\/div>\n\n
\"\"<\/span>
\n
\n
\n

Discover the power<\/strong>
of a platform<\/strong>…<\/h2>\n\n\n\n

…with a ServiceNow Elite Partner!<\/p>\n\n\n\n

Workflow automation accelerates business efficiency and innovation. The expertise of a ServiceNow Elite Partner helps you scale your enterprise swiftly and sustainably. ServiceNow is a leading-edge platform provider that automates enterprise operations. With a suite of user-friendly applications built on the Now platform, you\u2019ll achieve new levels of workflow automation and business process integration.<\/p>\n\n\n\n

\n
Witness our customers’ transformations<\/a><\/div>\n\n\n\n
Our CoEs<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n
\n
\n
\n
\"\"<\/figure>\n\n\n\n

countries served<\/p>\n\n\n\n

18<\/strong><\/p>\n<\/div>\n\n\n\n

\n
\"\"<\/figure>\n\n\n\n

customers<\/p>\n\n\n\n

1120+<\/strong><\/p>\n<\/div>\n\n\n\n

\n
\"\"<\/figure>\n\n\n\n

certifications<\/p>\n\n\n\n

2000+<\/strong><\/p>\n<\/div>\n<\/div>\n\n\n\n

\n
\n
\"\"<\/figure>\n\n\n\n

tech experts<\/p>\n\n\n\n

850+<\/strong><\/p>\n<\/div>\n\n\n\n

\n
\"\"<\/figure>\n\n\n\n

advisory consultants<\/p>\n\n\n\n

200+<\/strong><\/p>\n<\/div>\n\n\n\n

\n
\"\"<\/figure>\n\n\n\n

CSAT score<\/p>\n\n\n\n

4.7\/5<\/strong><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n

<\/span>\"\"
\n
\n
\n
\n

Get the efficiency you need to scale your business with ServiceNow.<\/h1>\n<\/div>\n\n\n\n

<\/p>\n\n\n\n

\n
Get in touch<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n
<\/span>\"\"
\n
\n
\n

Our newsletter<\/strong><\/p>\n\n\n\n

Don’t miss out on the ServiceNow-focused events and insights<\/strong>.<\/h2>\n<\/div>\n\n\n\n
\n\n\t
\n\n\t\t