{"id":478569,"date":"2021-04-26T09:27:20","date_gmt":"2021-04-26T07:27:20","guid":{"rendered":"https:\/\/www.devoteam.com\/success-story\/servicenow-modernise-le-pilotage-projet-pour-booster-lexperience-client\/"},"modified":"2025-02-04T16:14:07","modified_gmt":"2025-02-04T15:14:07","slug":"servicenow-modernise-le-pilotage-projet-pour-booster-lexperience-client","status":"publish","type":"success-story","link":"https:\/\/devoteam.info\/fr\/success-story\/servicenow-modernise-le-pilotage-projet-pour-booster-lexperience-client\/","title":{"rendered":"ServiceNow modernise le pilotage projet pour booster l\u2019exp\u00e9rience client"},"content":{"rendered":"\n\t<div class=\"align wp-block-acf-snapshot\">\n\n\t\n\t<h3 class=\"wp-block-heading\">En bref<\/h3><div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8d39b2df wp-block-columns-is-layout-flex\"><div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><div class=\"snapshot\"><div class=\"number\"><span>1<\/span><\/div><p>Automatisation croissante des actions et des services gr\u00e2ce \u00e0 ServiceNow<\/p><\/div><\/div><div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><div class=\"snapshot\"><div class=\"number\"><span>2<\/span><\/div><p>Am\u00e9lioration de la visibilit\u00e9 gr\u00e2ce aux reportings g\u00e9n\u00e9r\u00e9s<\/p><\/div><\/div><div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><div class=\"snapshot\"><div class=\"number\"><span>3<\/span><\/div><p>Renforcement des relations entre la NHC et le MOH<\/p><\/div><\/div><\/div>\n\t\n\t<\/div>\n\n\n\n\n<h2 class=\"wp-block-heading\">Les enjeux<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">La soci\u00e9t\u00e9 nationale de logement d&rsquo;Arabie saoudite aide le Minist\u00e8re du Logement \u00e0 atteindre les objectifs du programme national de restructuration. Cependant, le syst\u00e8me de gestion \u00e9tait trop dat\u00e9, compos\u00e9 de feuilles Excel, d&rsquo;e-mails et de t\u00e9l\u00e9phones ; de fait, il ne permettait pas la bonne visibilit\u00e9 du projet, et nuisait au pilotage des actions.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Le manque de visibilit\u00e9 sur les progr\u00e8s de l&rsquo;\u00e9quipe ne permettait pas non plus d&rsquo;analyser ni d&rsquo;am\u00e9liorer la productivit\u00e9, car de nombreux services d\u00e9pendaient de la gestion manuelle des t\u00e2ches.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">La solution<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Gr\u00e2ce \u00e0 des solutions telles que CSM, ITBM, ITSM, AppEngine et les services de gestion des actions, l\u2019intervention de l\u2019\u00e9quipe Devoteam, et ServiceNow, l&rsquo;automatisation des t\u00e2ches a \u00e9t\u00e9 rendue possible. Pas moins de 200 services ont \u00e9t\u00e9 transform\u00e9s et digitalis\u00e9s gr\u00e2ce \u00e0 ServiceNow, et des reportings ont \u00e9t\u00e9 mis \u00e0 disposition pour un meilleur pilotage du projet.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">ServiceNow a \u00e9galement \u00e9t\u00e9 sollicit\u00e9 pour cr\u00e9er une application strat\u00e9gique pour g\u00e9rer les interactions entre le minist\u00e8re du logement et la soci\u00e9t\u00e9 nationale de logement. Elle a abouti \u00e0 des r\u00e9sultats tr\u00e8s positifs en termes d&rsquo;efficacit\u00e9 et de relations avec les employ\u00e9s.<\/p>\n\n\n\n\t<div class=\"align wp-block-acf-icons-half-circle\">\n\n\t\n\t<h3 class=\"wp-block-heading\">Un r\u00e9sultat positif instantan\u00e9<\/h3><div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8d39b2df wp-block-columns-is-layout-flex\"><div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><div class=\"snapshot\"><div class=\"picto\"><i class=\"fal fa-lightbulb-on fa-3x\" aria-hidden=\"true\"><\/i><\/div><p>Un syst\u00e8me de pilotage simplifi\u00e9<\/p><\/div><\/div><div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><div class=\"snapshot\"><div class=\"picto\"><i class=\"fal fa-code-branch fa-3x\" aria-hidden=\"true\"><\/i><\/div><p>L\u2019adoption d&rsquo;une solution ITSM pour la NHC et le MOH<\/p><\/div><\/div><div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><div class=\"snapshot\"><div class=\"picto\"><i class=\"fal fa-handshake-alt fa-3x\" aria-hidden=\"true\"><\/i><\/div><p>De meilleures relations et des r\u00e9sultats plus satisfaisants entre les organisations<\/p><\/div><\/div><\/div>\n\t\n\t<\/div>\n\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Les enjeux La soci\u00e9t\u00e9 nationale de logement d&rsquo;Arabie saoudite aide le Minist\u00e8re du Logement \u00e0 atteindre les objectifs du programme national de restructuration. Cependant, le syst\u00e8me de gestion \u00e9tait trop dat\u00e9, compos\u00e9 de feuilles Excel, d&rsquo;e-mails et de t\u00e9l\u00e9phones ; de fait, il ne permettait pas la bonne visibilit\u00e9 du projet, et nuisait au pilotage [&hellip;]<\/p>\n","protected":false},"featured_media":478570,"template":"","categories":[1361,1367],"tags":[769,779],"industry":[],"class_list":["post-478569","success-story","type-success-story","status-publish","has-post-thumbnail","hentry","category-architecture-cloud-native","category-servicenow","tag-cloud-native-architecture","tag-innovative-tech"],"acf":[],"cards":"\n\t<div class=\"single-post-card\">\n\n\t\t<figure class=\"wp-block-post-featured-image\"><a href=\"https:\/\/devoteam.info\/fr\/success-story\/servicenow-modernise-le-pilotage-projet-pour-booster-lexperience-client\/\" target=\"_self\" ><img width=\"1920\" height=\"1440\" src=\"https:\/\/devoteam.info\/wp-content\/uploads\/2025\/01\/Saudi-Arabia-public-sector.jpg\" class=\"attachment-post-thumbnail size-post-thumbnail wp-post-image\" alt=\"ServiceNow modernise le pilotage projet pour booster l\u2019exp\u00e9rience client\" style=\"aspect-ratio:4\/3;width:100%;object-fit:cover;\" decoding=\"async\" loading=\"lazy\" srcset=\"https:\/\/devoteam.info\/wp-content\/uploads\/2025\/01\/Saudi-Arabia-public-sector.jpg 1920w, https:\/\/devoteam.info\/wp-content\/uploads\/2025\/01\/Saudi-Arabia-public-sector-300x225.jpg 300w, https:\/\/devoteam.info\/wp-content\/uploads\/2025\/01\/Saudi-Arabia-public-sector-1024x768.jpg 1024w, https:\/\/devoteam.info\/wp-content\/uploads\/2025\/01\/Saudi-Arabia-public-sector-768x576.jpg 768w, https:\/\/devoteam.info\/wp-content\/uploads\/2025\/01\/Saudi-Arabia-public-sector-1536x1152.jpg 1536w, https:\/\/devoteam.info\/wp-content\/uploads\/2025\/01\/Saudi-Arabia-public-sector-2048x1536.jpg 2048w\" sizes=\"auto, (max-width: 1920px) 100vw, 1920px\" \/><\/a><\/figure>\n\n\t\t\n\t\t<div class=\"wp-block-group is-vertical is-layout-flex wp-container-core-group-is-layout-43282307 wp-block-group-is-layout-flex\">\n\t<p style=\"font-style:normal;font-weight:700\" class=\"has-link-color wp-elements-1 wp-block-lp-post-type has-text-color has-primary-color has-small-font-size\">Success story<\/p>\n\n\t\t\n\t\t<h3 style=\"font-style:normal;font-weight:400\" class=\"wp-block-post-title has-base-font-size\"><a href=\"https:\/\/devoteam.info\/fr\/success-story\/servicenow-modernise-le-pilotage-projet-pour-booster-lexperience-client\/\" target=\"_self\" >ServiceNow modernise le pilotage projet pour booster l\u2019exp\u00e9rience client<\/a><\/h3><\/div>\n\t\t\n\t<\/div>\n\n","yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.4 (Yoast SEO v28.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>ServiceNow modernise le pilotage projet | Devoteam<\/title>\n<meta name=\"description\" content=\"La soci\u00e9t\u00e9 nationale de logement d&#039;Arabie saoudite aide le 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