{"id":478613,"date":"2021-04-26T07:29:46","date_gmt":"2021-04-26T05:29:46","guid":{"rendered":"https:\/\/www.devoteam.com\/success-story\/sodexo-des-possibilites-illimites-grace-a-un-nouveau-crm\/"},"modified":"2025-06-11T14:01:05","modified_gmt":"2025-06-11T12:01:05","slug":"sodexo-des-possibilites-illimites-grace-a-un-nouveau-crm","status":"publish","type":"success-story","link":"https:\/\/devoteam.info\/fr\/success-story\/sodexo-des-possibilites-illimites-grace-a-un-nouveau-crm\/","title":{"rendered":"SODEXO : des possibilit\u00e9s illimit\u00e9s gr\u00e2ce \u00e0 un nouveau CRM"},"content":{"rendered":"\n<h3 class=\"wp-block-heading has-text-align-center\" id=\"h-le-temoignage-de-bruno-vanhaelst-chief-marketing-officer-de-sodexo-decouvrez-comment-sodexo-a-fait-appel-a-devoteam-et-salesforce-pour-gagner-en-efficacite-commerciale-grace-a-la-mise-en-place-d-un-nouveau-crm-en-seulement-neuf-mois\">Le t\u00e9moignage de Bruno Vanhaelst, Chief Marketing Officer de Sodexo : d\u00e9couvrez comment Sodexo a fait appel \u00e0 Devoteam et Salesforce pour gagner en efficacit\u00e9 commerciale, gr\u00e2ce \u00e0 la mise en place d&rsquo;un nouveau CRM en seulement neuf mois.<\/h3>\n\n\n\n<figure class=\"wp-block-embed aligncenter is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"Bruno Vanhaelst - Sodexo - Exploring unlimited Possibilities by adopting a new CRM\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/PtcmlfNgK4Q?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n\t<div class=\"align wp-block-acf-snapshot\">\n\n\t\n\t<h3 class=\"wp-block-heading\">En bref<\/h3><div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8d39b2df wp-block-columns-is-layout-flex\"><div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><div class=\"snapshot\"><div class=\"number\"><span>1<\/span><\/div><p>Une croissance acc\u00e9l\u00e9r\u00e9e avec une approche plus cibl\u00e9e de leur march\u00e9<\/p><\/div><\/div><div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><div class=\"snapshot\"><div class=\"number\"><span>2<\/span><\/div><p>Une efficacit\u00e9 op\u00e9rationnelle optimis\u00e9e gr\u00e2ce au meilleur CRM de Sales Cloud<\/p><\/div><\/div><div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><div class=\"snapshot\"><div class=\"number\"><span>3<\/span><\/div><p>Un nouveau CRM int\u00e9gr\u00e9 en \u00e0 peine 9 mois pour plus de 3 000 utilisateurs r\u00e9partis dans 65 pays, et des donn\u00e9es fiables \u00e0 71 %, garantissant un progr\u00e8s consid\u00e9rable<\/p><\/div><\/div><\/div>\n\t\n\t<\/div>\n\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-les-enjeux\">Les enjeux<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Avec plus de 420 000 employ\u00e9s r\u00e9partis dans le monde entier, Sodexo est pr\u00e9sent dans 65 pays. Le syst\u00e8me CRM existant \u00e9tait peu efficace, avec seulement 50 % des utilisateurs se connectant moins d&rsquo;une fois par mois. En outre, les donn\u00e9es li\u00e9es aux prospects et aux clients n&rsquo;\u00e9taient pas sauvegard\u00e9es.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Sodexo a donc fait appel \u00e0 nous pour gagner en efficacit\u00e9 commerciale sur une p\u00e9riode de neuf mois. La solution que nos \u00e9quipes ont propos\u00e9e consistait en l\u2019impl\u00e9mentation d\u2019un nouveau CRM, reposant sur les m\u00eames fonctionnalit\u00e9s que le syst\u00e8me existant, mais permettant d\u2019optimiser les processus commerciaux.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-la-solution\">La solution<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Gr\u00e2ce \u00e0 notre exp\u00e9rience approfondie de ces probl\u00e9matiques, nous avons tout de suite su identifier les obstacles et surtout, rationaliser ce projet complexe en tr\u00e8s peu de temps.&nbsp;&nbsp;&nbsp;&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">En l&rsquo;espace de neuf mois \u00e0 peine, le nouveau CRM Salesforce \u00e9tait op\u00e9rationnel dans quasiment 65 pays, atteignant et embarquant plus de 3 000 utilisateurs.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Gr\u00e2ce \u00e0 des outils tels que l&rsquo;intelligence artificielle, les utilisateurs ont interagi au travers d&rsquo;une exp\u00e9rience ludique reposant sur le jeu, permettant en parall\u00e8le aux managers de suivre les indicateurs de performance et de d\u00e9tecter les points critiques. D\u00e9sormais, le nouveau CRM dispose d&rsquo;un ensemble de donn\u00e9es exactes et fiables \u00e0 71 %, ce qui permet aux milliers d&rsquo;utilisateurs dans le monde de relancer collectivement la croissance.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Les valeurs tr\u00e8s fortes de l&rsquo;entreprise, fond\u00e9es sur l\u2019humain et sur l&rsquo;am\u00e9lioration continue de la qualit\u00e9 de vie des collaborateurs de ses clients, ont eu un impact crucial sur le projet. Pareillement, Devoteam a aussi su placer les besoins de Sodexo au c\u0153ur de son accompagnement, en challengeant les approches initiales au besoin ou en r\u00e9orientant le projet rapidement quand n\u00e9cessaire, afin d\u2019obtenir les meilleurs r\u00e9sultats.<\/p>\n\n\n\n\t<div class=\"align wp-block-acf-icons-half-circle\">\n\n\t\n\t<h3 class=\"wp-block-heading\">Un r\u00e9sultat positif instantan\u00e9<\/h3><div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8d39b2df wp-block-columns-is-layout-flex\"><div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><div class=\"snapshot\"><div class=\"picto\"><i class=\"fal fa-rocket-launch fa-3x\" aria-hidden=\"true\"><\/i><\/div><p>L&rsquo;int\u00e9gration d&rsquo;un nouveau CRM en seulement neuf mois <\/p><\/div><\/div><div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><div class=\"snapshot\"><div class=\"picto\"><i class=\"fal fa-analytics fa-3x\" aria-hidden=\"true\"><\/i><\/div><p>La mise en place d&rsquo;une strat\u00e9gie de tests fonctionnels et de migration des donn\u00e9es<\/p><\/div><\/div><div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><div class=\"snapshot\"><div class=\"picto\"><i class=\"fal fa-users fa-3x\" aria-hidden=\"true\"><\/i><\/div><p>L&rsquo;am\u00e9lioration de l&rsquo;exp\u00e9rience utilisateur et de l&rsquo;efficacit\u00e9 op\u00e9rationnelle<\/p><\/div><\/div><\/div>\n\t\n\t<\/div>\n\n\n\n\n\t<div class=\"align wp-block-acf-quote\">\n\n\t\n\t<figure class=\"text-center\"><blockquote class=\"blockquote\"><svg width=\"49\" height=\"38\" viewBox=\"0 0 49 38\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M42.875 0C44.4995 0 46.0574 0.652728 47.206 1.81459C48.3547 2.97645 49 4.55228 49 6.1954V15.4885C49 17.1316 48.3547 18.7075 47.206 19.8693C46.0574 21.0312 44.4995 21.6839 42.875 21.6839H33.6875C33.6875 24.1486 34.6555 26.5123 36.3785 28.2551C38.1014 29.9979 40.4383 30.977 42.875 30.977H45.9375C46.7497 30.977 47.5287 31.3034 48.103 31.8843C48.6773 32.4652 49 33.2532 49 34.0747C49 34.8963 48.6773 35.6842 48.103 36.2651C47.5287 36.8461 46.7497 37.1724 45.9375 37.1724H42.875C38.8139 37.1724 34.9191 35.5406 32.0474 32.6359C29.1758 29.7313 27.5625 25.7917 27.5625 21.6839V6.1954C27.5625 4.55228 28.2078 2.97645 29.3565 1.81459C30.5051 0.652728 32.063 0 33.6875 0H42.875ZM15.3125 0C16.937 0 18.4949 0.652728 19.6435 1.81459C20.7922 2.97645 21.4375 4.55228 21.4375 6.1954V15.4885C21.4375 17.1316 20.7922 18.7075 19.6435 19.8693C18.4949 21.0312 16.937 21.6839 15.3125 21.6839H6.125C6.125 24.1486 7.09296 26.5123 8.81596 28.2551C10.5389 29.9979 12.8758 30.977 15.3125 30.977H18.375C19.1872 30.977 19.9662 31.3034 20.5405 31.8843C21.1148 32.4652 21.4375 33.2532 21.4375 34.0747C21.4375 34.8963 21.1148 35.6842 20.5405 36.2651C19.9662 36.8461 19.1872 37.1724 18.375 37.1724H15.3125C11.2514 37.1724 7.35658 35.5406 4.48493 32.6359C1.61328 29.7313 0 25.7917 0 21.6839V6.1954C0 4.55228 0.645313 2.97645 1.79397 1.81459C2.94263 0.652728 4.50055 0 6.125 0H15.3125Z\" fill=\"#3C3C3A\"\/>\n<\/svg><p>J&rsquo;ai d\u00e9j\u00e0 men\u00e9 des dizaines de projets CRM dans ma carri\u00e8re, mais celui-ci est clairement celui dont je suis le plus fier !<\/p><\/blockquote><figcaption class=\"blockquote-footer\">\n<div class=\"wp-block-group is-nowrap is-layout-flex wp-container-core-group-is-layout-8d39b2df wp-block-group-is-layout-flex\">\n<div class=\"wp-block-group is-vertical is-layout-flex wp-container-core-group-is-layout-6fa7971b wp-block-group-is-layout-flex\">\n\t<p class=\"has-medium-font-size wp-block-paragraph\" style=\"font-style:normal;font-weight:500\">Martin Maffi, Devoteam<\/p>\n\t<\/div>\n<\/div>\n<\/figcaption><\/figure>\n\t\n\t<\/div>\n\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Le t\u00e9moignage de Bruno Vanhaelst, Chief Marketing Officer de Sodexo : d\u00e9couvrez comment Sodexo a fait appel \u00e0 Devoteam et Salesforce pour gagner en efficacit\u00e9 commerciale, gr\u00e2ce \u00e0 la mise en place d&rsquo;un nouveau CRM en seulement neuf mois. Les enjeux Avec plus de 420 000 employ\u00e9s r\u00e9partis dans le monde entier, Sodexo est pr\u00e9sent [&hellip;]<\/p>\n","protected":false},"featured_media":636072,"template":"","categories":[1361],"tags":[769,774],"industry":[],"class_list":["post-478613","success-story","type-success-story","status-publish","has-post-thumbnail","hentry","category-architecture-cloud-native","tag-cloud-native-architecture","tag-retails-logistics"],"acf":[],"cards":"\n\t<div class=\"single-post-card\">\n\n\t\t<figure class=\"wp-block-post-featured-image\"><a href=\"https:\/\/devoteam.info\/fr\/success-story\/sodexo-des-possibilites-illimites-grace-a-un-nouveau-crm\/\" target=\"_self\" ><img width=\"1296\" height=\"631\" src=\"https:\/\/devoteam.info\/wp-content\/uploads\/2021\/04\/sodexo-1-1296x631-1.jpg\" class=\"attachment-post-thumbnail size-post-thumbnail wp-post-image\" alt=\"SODEXO : des possibilit\u00e9s illimit\u00e9s gr\u00e2ce \u00e0 un nouveau CRM\" style=\"aspect-ratio:4\/3;width:100%;object-fit:cover;\" decoding=\"async\" loading=\"lazy\" srcset=\"https:\/\/devoteam.info\/wp-content\/uploads\/2021\/04\/sodexo-1-1296x631-1.jpg 1296w, https:\/\/devoteam.info\/wp-content\/uploads\/2021\/04\/sodexo-1-1296x631-1-300x146.jpg 300w, https:\/\/devoteam.info\/wp-content\/uploads\/2021\/04\/sodexo-1-1296x631-1-1024x499.jpg 1024w, https:\/\/devoteam.info\/wp-content\/uploads\/2021\/04\/sodexo-1-1296x631-1-768x374.jpg 768w\" sizes=\"auto, (max-width: 1296px) 100vw, 1296px\" \/><\/a><\/figure>\n\n\t\t\n\t\t<div class=\"wp-block-group is-vertical is-layout-flex wp-container-core-group-is-layout-43282307 wp-block-group-is-layout-flex\">\n\t<p style=\"font-style:normal;font-weight:700\" class=\"has-link-color wp-elements-1 wp-block-lp-post-type has-text-color has-primary-color has-small-font-size\">Success story<\/p>\n\n\t\t\n\t\t<h3 style=\"font-style:normal;font-weight:400\" class=\"wp-block-post-title has-base-font-size\"><a href=\"https:\/\/devoteam.info\/fr\/success-story\/sodexo-des-possibilites-illimites-grace-a-un-nouveau-crm\/\" target=\"_self\" >SODEXO : des possibilit\u00e9s illimit\u00e9s gr\u00e2ce \u00e0 un nouveau CRM<\/a><\/h3><\/div>\n\t\t\n\t<\/div>\n\n","yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.4 (Yoast SEO v28.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>SODEXO : possibilit\u00e9s illimit\u00e9s avec un nouveau CRM | Devoteam<\/title>\n<meta name=\"description\" content=\"Plus de 420 000 employ\u00e9s, Sodexo est pr\u00e9sent dans 65 pays. Le nouveau CRM Salesforce atteint et embarque plus de 3 000 utilisateurs\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/devoteam.info\/fr\/success-story\/sodexo-des-possibilites-illimites-grace-a-un-nouveau-crm\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"SODEXO : des possibilit\u00e9s illimit\u00e9s gr\u00e2ce \u00e0 un nouveau CRM\" \/>\n<meta property=\"og:description\" content=\"Plus de 420 000 employ\u00e9s, Sodexo est pr\u00e9sent dans 65 pays. 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