{"id":481040,"date":"2021-04-27T12:05:38","date_gmt":"2021-04-27T10:05:38","guid":{"rendered":"https:\/\/www.devoteam.com\/success-story\/la-ville-de-copenhague-optimise-ses-processus-administratifs-grace-a-servicenow-2\/"},"modified":"2025-02-04T16:14:06","modified_gmt":"2025-02-04T15:14:06","slug":"la-ville-de-copenhague-optimise-ses-processus-administratifs-grace-a-servicenow-2","status":"publish","type":"success-story","link":"https:\/\/devoteam.info\/fr\/success-story\/la-ville-de-copenhague-optimise-ses-processus-administratifs-grace-a-servicenow-2\/","title":{"rendered":"La ville de Copenhague optimise ses processus administratifs gr\u00e2ce \u00e0 ServiceNow"},"content":{"rendered":"\n\t<div class=\"align wp-block-acf-snapshot\">\n\n\t\n\t<h3 class=\"wp-block-heading\">En bref<\/h3><div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8d39b2df wp-block-columns-is-layout-flex\"><div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><div class=\"snapshot\"><div class=\"number\"><span>1<\/span><\/div><p>Le plus grand projet RH ServiceNow en Europe du Nord<\/p><\/div><\/div><div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><div class=\"snapshot\"><div class=\"number\"><span>2<\/span><\/div><p>Budget d&rsquo;environ 30 millions de couronnes danoises pour le projet, rentabilis\u00e9 d\u2019ici quatre ans<\/p><\/div><\/div><div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><div class=\"snapshot\"><div class=\"number\"><span>3<\/span><\/div><p>Optimisation du syst\u00e8me de gestion via une plateforme unique renfor\u00e7ant l&rsquo;efficacit\u00e9 de plus de 47 000 employ\u00e9s avec plus de 160 000 dossiers trait\u00e9s au premier trimestre<\/p><\/div><\/div><\/div>\n\t\n\t<\/div>\n\n\n\n\n<h2 class=\"wp-block-heading\">Les enjeux<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Avec son demi-million d&rsquo;habitants, la ville de Copenhague rencontrait de plus en plus de difficult\u00e9s \u00e0 g\u00e9rer les processus administratifs et internes.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Plus encore, la ville fonctionnait sur 100 syst\u00e8mes de reportings, auxquels venaient s\u2019ajouter un CRM et d&rsquo;autres int\u00e9grations et processus, dont la strat\u00e9gie \u00e9tait largement d\u00e9pass\u00e9e.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Ayant pour ambition d\u2019\u00eatre \u00e0 la pointe de l\u2019innovation digitale et de r\u00e9pondre aux besoins croissants de ses employ\u00e9s, la ville a souhait\u00e9 que Devoteam l\u2019aide \u00e0 trouver le moyen de centraliser tous ces processus sur une seule plateforme.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">La solution<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">En tant que partenaire Elite ServiceNow, nous avons trouv\u00e9 la solution id\u00e9ale dans ce syst\u00e8me de gestion Cloud, qui est agile et tout-en-un.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">L&rsquo;int\u00e9gration de ServiceNow a permis \u00e0 Copenhague d&rsquo;accro\u00eetre les automatisations, et ses processus op\u00e9rationnels, g\u00e9n\u00e9rant de fait une bien meilleure vue d&rsquo;ensemble des dossiers et une administration globalement plus efficace.<\/p>\n\n\n\n\t<div class=\"align wp-block-acf-icons-half-circle\">\n\n\t\n\t<h3 class=\"wp-block-heading\">Un r\u00e9sultat positif instantan\u00e9<\/h3><div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8d39b2df wp-block-columns-is-layout-flex\"><div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><div class=\"snapshot\"><div class=\"picto\"><i class=\"fal fa-tools fa-3x\" aria-hidden=\"true\"><\/i><\/div><p>Mise en place et automatisation d&rsquo;un syst\u00e8me modernis\u00e9, personnalis\u00e9 et intuitif, avec 30 processus administratifs cons\u00e9quents<\/p><\/div><\/div><div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><div class=\"snapshot\"><div class=\"picto\"><i class=\"fal fa-cloud fa-3x\" aria-hidden=\"true\"><\/i><\/div><p>D\u00e9ploiement d&rsquo;une solution Cloud agile qui permet une \u00e9conomie de 30% par an sur le syst\u00e8me informatique charg\u00e9 de l&rsquo;administration <\/p><\/div><\/div><div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><div class=\"snapshot\"><div class=\"picto\"><i class=\"fal fa-medal fa-3x\" aria-hidden=\"true\"><\/i><\/div><p>S\u00e9curisation de tous les processus sensibles et gain de 10% de ressources dans les domaines sp\u00e9cialis\u00e9s<\/p><\/div><\/div><\/div>\n\t\n\t<\/div>\n\n\n\n\n\t<div class=\"align wp-block-acf-quote\">\n\n\t\n\t<figure class=\"text-center\"><blockquote class=\"blockquote\"><svg width=\"49\" height=\"38\" viewBox=\"0 0 49 38\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M42.875 0C44.4995 0 46.0574 0.652728 47.206 1.81459C48.3547 2.97645 49 4.55228 49 6.1954V15.4885C49 17.1316 48.3547 18.7075 47.206 19.8693C46.0574 21.0312 44.4995 21.6839 42.875 21.6839H33.6875C33.6875 24.1486 34.6555 26.5123 36.3785 28.2551C38.1014 29.9979 40.4383 30.977 42.875 30.977H45.9375C46.7497 30.977 47.5287 31.3034 48.103 31.8843C48.6773 32.4652 49 33.2532 49 34.0747C49 34.8963 48.6773 35.6842 48.103 36.2651C47.5287 36.8461 46.7497 37.1724 45.9375 37.1724H42.875C38.8139 37.1724 34.9191 35.5406 32.0474 32.6359C29.1758 29.7313 27.5625 25.7917 27.5625 21.6839V6.1954C27.5625 4.55228 28.2078 2.97645 29.3565 1.81459C30.5051 0.652728 32.063 0 33.6875 0H42.875ZM15.3125 0C16.937 0 18.4949 0.652728 19.6435 1.81459C20.7922 2.97645 21.4375 4.55228 21.4375 6.1954V15.4885C21.4375 17.1316 20.7922 18.7075 19.6435 19.8693C18.4949 21.0312 16.937 21.6839 15.3125 21.6839H6.125C6.125 24.1486 7.09296 26.5123 8.81596 28.2551C10.5389 29.9979 12.8758 30.977 15.3125 30.977H18.375C19.1872 30.977 19.9662 31.3034 20.5405 31.8843C21.1148 32.4652 21.4375 33.2532 21.4375 34.0747C21.4375 34.8963 21.1148 35.6842 20.5405 36.2651C19.9662 36.8461 19.1872 37.1724 18.375 37.1724H15.3125C11.2514 37.1724 7.35658 35.5406 4.48493 32.6359C1.61328 29.7313 0 25.7917 0 21.6839V6.1954C0 4.55228 0.645313 2.97645 1.79397 1.81459C2.94263 0.652728 4.50055 0 6.125 0H15.3125Z\" fill=\"#3C3C3A\"\/>\n<\/svg><p>Notre collaboration avec Devoteam a \u00e9t\u00e9 excellente. Ils disposent de d\u00e9veloppeurs extr\u00eamement comp\u00e9tents qui ont su se familiariser avec notre activit\u00e9 et ainsi nous conseiller sur les sp\u00e9cifications des besoins que nous avions.<\/p><\/blockquote><figcaption class=\"blockquote-footer\">\n<div class=\"wp-block-group is-nowrap is-layout-flex wp-container-core-group-is-layout-8d39b2df wp-block-group-is-layout-flex\">\n<div class=\"wp-block-group is-vertical is-layout-flex wp-container-core-group-is-layout-6fa7971b wp-block-group-is-layout-flex\">\n\t<p class=\"has-medium-font-size wp-block-paragraph\" style=\"font-style:normal;font-weight:500\">Susanne Hansen<\/p>\n\t\n\t<p class=\"wp-block-paragraph\">Directrice Digital et d\u00e9veloppement de GroupServices, Ville de Copenhague<\/p>\n\t<\/div>\n<\/div>\n<\/figcaption><\/figure>\n\t\n\t<\/div>\n\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Les enjeux Avec son demi-million d&rsquo;habitants, la ville de Copenhague rencontrait de plus en plus de difficult\u00e9s \u00e0 g\u00e9rer les processus administratifs et internes. Plus encore, la ville fonctionnait sur 100 syst\u00e8mes de reportings, auxquels venaient s\u2019ajouter un CRM et d&rsquo;autres int\u00e9grations et processus, dont la strat\u00e9gie \u00e9tait largement d\u00e9pass\u00e9e. Ayant pour ambition d\u2019\u00eatre \u00e0 [&hellip;]<\/p>\n","protected":false},"featured_media":481041,"template":"","categories":[1361,5424,1359,1367,1368],"tags":[765,769,772],"industry":[1383],"class_list":["post-481040","success-story","type-success-story","status-publish","has-post-thumbnail","hentry","category-architecture-cloud-native","category-employee-workflows-fr","category-plateformes-dentreprise","category-servicenow","category-strategie","tag-business-platforms","tag-cloud-native-architecture","tag-servicenow","industry-secteur-public"],"acf":[],"cards":"\n\t<div class=\"single-post-card\">\n\n\t\t<figure class=\"wp-block-post-featured-image\"><a href=\"https:\/\/devoteam.info\/fr\/success-story\/la-ville-de-copenhague-optimise-ses-processus-administratifs-grace-a-servicenow-2\/\" target=\"_self\" ><img width=\"2500\" height=\"1875\" src=\"https:\/\/devoteam.info\/wp-content\/uploads\/2025\/01\/municipality-of-Copenhagen.jpg\" class=\"attachment-post-thumbnail size-post-thumbnail wp-post-image\" alt=\"La ville de Copenhague optimise ses processus administratifs gr\u00e2ce \u00e0 ServiceNow\" style=\"aspect-ratio:4\/3;width:100%;object-fit:cover;\" decoding=\"async\" loading=\"lazy\" srcset=\"https:\/\/devoteam.info\/wp-content\/uploads\/2025\/01\/municipality-of-Copenhagen.jpg 2500w, https:\/\/devoteam.info\/wp-content\/uploads\/2025\/01\/municipality-of-Copenhagen-300x225.jpg 300w, https:\/\/devoteam.info\/wp-content\/uploads\/2025\/01\/municipality-of-Copenhagen-1024x768.jpg 1024w, https:\/\/devoteam.info\/wp-content\/uploads\/2025\/01\/municipality-of-Copenhagen-768x576.jpg 768w, https:\/\/devoteam.info\/wp-content\/uploads\/2025\/01\/municipality-of-Copenhagen-1536x1152.jpg 1536w, https:\/\/devoteam.info\/wp-content\/uploads\/2025\/01\/municipality-of-Copenhagen-2048x1536.jpg 2048w\" sizes=\"auto, (max-width: 2500px) 100vw, 2500px\" \/><\/a><\/figure>\n\n\t\t\n\t\t<div class=\"wp-block-group is-vertical is-layout-flex wp-container-core-group-is-layout-43282307 wp-block-group-is-layout-flex\">\n\t<p style=\"font-style:normal;font-weight:700\" class=\"has-link-color wp-elements-1 wp-block-lp-post-type has-text-color has-primary-color has-small-font-size\">Success story<\/p>\n\n\t\t\n\t\t<h3 style=\"font-style:normal;font-weight:400\" class=\"wp-block-post-title has-base-font-size\"><a href=\"https:\/\/devoteam.info\/fr\/success-story\/la-ville-de-copenhague-optimise-ses-processus-administratifs-grace-a-servicenow-2\/\" target=\"_self\" >La ville de Copenhague optimise ses processus administratifs gr\u00e2ce \u00e0 ServiceNow<\/a><\/h3><\/div>\n\t\t\n\t<\/div>\n\n","yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.4 (Yoast SEO v28.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>La ville de Copenhague optimise ses processus | Devoteam<\/title>\n<meta name=\"description\" content=\"Un demi-million d&#039;habitants, la ville avait des difficult\u00e9s \u00e0 g\u00e9rer les processus administratifs. C&#039;est le plus grand projet RH ServiceNow\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/nplatform.devoteam.com\/fr\/success-stories\/la-ville-de-copenhague-optimise-ses-processus-administratifs-grace-a-servicenow\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"La ville de Copenhague optimise ses processus administratifs gr\u00e2ce \u00e0 ServiceNow\" \/>\n<meta property=\"og:description\" content=\"Un demi-million d&#039;habitants, la ville avait des difficult\u00e9s \u00e0 g\u00e9rer les processus administratifs. 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Plus encore, la ville fonctionnait sur 100 syst\u00e8mes de reportings, auxquels venaient s\u2019ajouter un CRM et d&rsquo;autres int\u00e9grations et processus, dont la strat\u00e9gie \u00e9tait largement d\u00e9pass\u00e9e. Ayant pour ambition d\u2019\u00eatre \u00e0\u2026","_links":{"self":[{"href":"https:\/\/devoteam.info\/fr\/wp-json\/wp\/v2\/success-story\/481040","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/devoteam.info\/fr\/wp-json\/wp\/v2\/success-story"}],"about":[{"href":"https:\/\/devoteam.info\/fr\/wp-json\/wp\/v2\/types\/success-story"}],"version-history":[{"count":0,"href":"https:\/\/devoteam.info\/fr\/wp-json\/wp\/v2\/success-story\/481040\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/devoteam.info\/fr\/wp-json\/wp\/v2\/media\/481041"}],"wp:attachment":[{"href":"https:\/\/devoteam.info\/fr\/wp-json\/wp\/v2\/media?parent=481040"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/devoteam.info\/fr\/wp-json\/wp\/v2\/categories?post=481040"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/devoteam.info\/fr\/wp-json\/wp\/v2\/tags?post=481040"},{"taxonomy":"industry","embeddable":true,"href":"https:\/\/devoteam.info\/fr\/wp-json\/wp\/v2\/industry?post=481040"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}