{"id":613841,"date":"2023-04-14T10:46:00","date_gmt":"2023-04-14T08:46:00","guid":{"rendered":"https:\/\/www.devoteam.com\/success-story\/saudi-arabian-moj-standardizes-and-enhances-service-delivery\/"},"modified":"2025-05-23T14:27:49","modified_gmt":"2025-05-23T12:27:49","slug":"le-ministere-de-la-justice-d-arabie-saoudite-normalise-et-ameliore-la-prestation-de-services","status":"publish","type":"success-story","link":"https:\/\/devoteam.info\/fr\/success-story\/le-ministere-de-la-justice-d-arabie-saoudite-normalise-et-ameliore-la-prestation-de-services\/","title":{"rendered":"Le minist\u00e8re de la justice d\u2019Arabie saoudite normalise et am\u00e9liore la prestation de services"},"content":{"rendered":"\n
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En bref<\/h2>\n\n\n\n
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1<\/strong><\/p>\n\n\n\n

180 services informatiques et commerciaux automatis\u00e9s<\/p>\n<\/div>\n<\/div>\n\n\n\n

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2<\/strong><\/p>\n\n\n\n

4 mois de d\u00e9veloppement<\/p>\n<\/div>\n<\/div>\n\n\n\n

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3<\/strong><\/p>\n\n\n\n

40 000 employ\u00e9s b\u00e9n\u00e9ficiant d\u00e9sormais de ces services<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

Le d\u00e9fi<\/h3>\n\n\n\n

Le minist\u00e8re de la Justice (MoJ) est une agence gouvernementale en Arabie saoudite cr\u00e9\u00e9e en 1970 pour d\u00e9fendre les droits des citoyens et superviser l\u2019administration du syst\u00e8me judiciaire du pays. La mission principale du MoJ est de veiller \u00e0 ce que l\u2019environnement judiciaire repose sur la loi islamique et de fournir, d\u2019organiser et de d\u00e9velopper des services judiciaires et notariaux.<\/p>\n\n\n\n

En 2020, le MoJ d\u2019Arabie saoudite s\u2019est retrouv\u00e9 confront\u00e9 \u00e0 deux d\u00e9fis majeurs : le premier \u00e9tait de d\u00e9velopper son r\u00f4le pour maintenir l\u2019Arabie saoudite \u00e0 l\u2019avant-garde de la transformation num\u00e9rique de la r\u00e9gion, et le deuxi\u00e8me \u00e9tait de maintenir ses niveaux de prestation de services pendant une pand\u00e9mie mondiale.<\/p>\n\n\n\n

Le MoJ devait combiner une s\u00e9rie de syst\u00e8mes cloisonn\u00e9s en une plateforme universelle qui connecterait \u00e0 la fois les services informatiques et commerciaux. Il devait \u00e9galement simplifier le processus d\u2019int\u00e9gration et de gestion des charges de travail excessives gr\u00e2ce \u00e0 une interface conviviale. Le succ\u00e8s du MoJ d\u00e9pendait de la construction de processus techniques et commerciaux efficaces, fiables et bien d\u00e9velopp\u00e9s.<\/p>\n\n\n\n

La solution<\/h3>\n\n\n\n

En collaboration avec Devoteam, sp\u00e9cialiste de la gestion des services informatiques, le MoJ a d\u00e9velopp\u00e9 une strat\u00e9gie. L\u2019automatisation signifiait identifier et fournir des flux de travail r\u00e9p\u00e9tables, mesurables et v\u00e9rifiables, avec pour objectifs principaux d\u2019optimiser l\u2019efficacit\u00e9 et d\u2019accro\u00eetre la supervision du d\u00e9partement.<\/p>\n\n\n\n

Le MoJ avait d\u00e9j\u00e0 investi dans ServiceNow IT Service Management (ITSM) pour remplacer son ancien syst\u00e8me de support informatique, mais a rapidement d\u00e9couvert que les solutions ServiceNow avaient le potentiel de d\u00e9velopper et d\u2019automatiser d\u2019autres processus essentiels. <\/p>\n\n\n\n

Adoptant une approche de plateforme, le MoJ et Devoteam ont constitu\u00e9 une \u00e9quipe d\u00e9di\u00e9e au soutien des services partag\u00e9s et \u00e0 la r\u00e9duction des processus manuels chronophages, en utilisant la plateforme Now et ITSM comme base du processus global. Les t\u00e2ches allaient de simples remplacements d\u2019e-mails au d\u00e9veloppement d\u2019applications complexes capables de coordonner le travail de d\u00e9partements entiers.<\/p>\n\n\n\n

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R\u00e9sultats<\/h2>\n\n\n\n
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\"\"<\/figure>\n\n\n\n

Le processus de normalisation a entra\u00een\u00e9 une meilleure responsabilisation du MoJ, et ses \u00e9quipes de direction ont une meilleure visibilit\u00e9 sur les performances de l\u2019ensemble des op\u00e9rations du d\u00e9partement.<\/p>\n<\/div>\n<\/div>\n\n\n\n

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\"\"<\/figure>\n\n\n\n

En g\u00e9rant les demandes et les incidents sur l\u2019ensemble du paysage technologique du MoJ avec ServiceNow ITSM, l\u2019exp\u00e9rience tant pour les clients que pour les employ\u00e9s s\u2019est consid\u00e9rablement am\u00e9lior\u00e9e.<\/p>\n<\/div>\n<\/div>\n\n\n\n

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\"\"<\/figure>\n\n\n\n

La plateforme Now avec ITSM a depuis permis au MoJ d\u2019automatiser environ 180 processus et de d\u00e9ployer environ 20 services commerciaux personnalis\u00e9s ServiceNow \u00e0 l\u2019aide du d\u00e9veloppement \u00e0 faible code ou sans code.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

<\/div>\n<\/div>\n\n\n\n
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Compte tenu de notre infrastructure complexe et de nos exigences strictes, le processus de mise en \u0153uvre s\u2019est d\u00e9roul\u00e9 brillamment. Du d\u00e9but \u00e0 la fin, le projet \u00e9tait fluide et bien planifi\u00e9, en utilisant des m\u00e9thodologies agiles.<\/p>\n\n\n\n

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Maraheb Alrashidi
Responsable du centre de services Da\u2019em\/Responsable de projet, Minist\u00e8re de la Justice d\u2019Arabie saoudite<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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\"\"<\/figure>\n\n\n\n

Lisez l\u2019histoire compl\u00e8te ici<\/h2>\n\n\n\n
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T\u00e9l\u00e9charger<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

En bref 1 180 services informatiques et commerciaux automatis\u00e9s 2 4 mois de d\u00e9veloppement 3 40 000 employ\u00e9s b\u00e9n\u00e9ficiant d\u00e9sormais de ces services Le d\u00e9fi Le minist\u00e8re de la Justice (MoJ) est une agence gouvernementale en Arabie saoudite cr\u00e9\u00e9e en 1970 pour d\u00e9fendre les droits des citoyens et superviser l\u2019administration du syst\u00e8me judiciaire du pays. […]<\/p>\n","protected":false},"featured_media":21865,"template":"","categories":[1359,1367,5347],"tags":[],"industry":[1383],"class_list":["post-613841","success-story","type-success-story","status-publish","has-post-thumbnail","hentry","category-plateformes-dentreprise","category-servicenow","category-technology-workflows-fr","industry-secteur-public"],"acf":[],"cards":"\n\t

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\"Le<\/a><\/figure>\n\n\t\t\n\t\t
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Le minist\u00e8re de la justice d\u2019Arabie saoudite normalise et am\u00e9liore la prestation de services<\/a><\/h3><\/div>\n\t\t\n\t<\/div>\n\n","yoast_head":"\nLe minist\u00e8re de la justice d\u2019Arabie saoudite normalise et am\u00e9liore la prestation de services | Devoteam<\/title>\n<meta name=\"description\" content=\"D\u00e9couvrez comment le Minist\u00e8re de la Justice d'Arabie Saoudite a standardis\u00e9 et am\u00e9lior\u00e9 sa prestation de services gr\u00e2ce \u00e0 ServiceNow et Devoteam N Platform.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/devoteam.info\/fr\/success-story\/le-ministere-de-la-justice-d-arabie-saoudite-normalise-et-ameliore-la-prestation-de-services\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Le minist\u00e8re de la justice 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Pawlowski","author_link":"https:\/\/devoteam.info\/fr\/author\/"},"uagb_comment_info":0,"uagb_excerpt":"En bref 1 180 services informatiques et commerciaux automatis\u00e9s 2 4 mois de d\u00e9veloppement 3 40 000 employ\u00e9s b\u00e9n\u00e9ficiant d\u00e9sormais de ces services Le d\u00e9fi Le minist\u00e8re de la Justice (MoJ) est une agence gouvernementale en Arabie saoudite cr\u00e9\u00e9e en 1970 pour d\u00e9fendre les droits des citoyens et superviser l\u2019administration du syst\u00e8me judiciaire du pays.\u2026","_links":{"self":[{"href":"https:\/\/devoteam.info\/fr\/wp-json\/wp\/v2\/success-story\/613841","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/devoteam.info\/fr\/wp-json\/wp\/v2\/success-story"}],"about":[{"href":"https:\/\/devoteam.info\/fr\/wp-json\/wp\/v2\/types\/success-story"}],"version-history":[{"count":0,"href":"https:\/\/devoteam.info\/fr\/wp-json\/wp\/v2\/success-story\/613841\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/devoteam.info\/fr\/wp-json\/wp\/v2\/media\/21865"}],"wp:attachment":[{"href":"https:\/\/devoteam.info\/fr\/wp-json\/wp\/v2\/media?parent=613841"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/devoteam.info\/fr\/wp-json\/wp\/v2\/categories?post=613841"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/devoteam.info\/fr\/wp-json\/wp\/v2\/tags?post=613841"},{"taxonomy":"industry","embeddable":true,"href":"https:\/\/devoteam.info\/fr\/wp-json\/wp\/v2\/industry?post=613841"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}