{"id":755021,"date":"2025-10-14T11:14:15","date_gmt":"2025-10-14T09:14:15","guid":{"rendered":"https:\/\/www.devoteam.com\/?post_type=success-story&#038;p=755021"},"modified":"2025-10-14T11:25:12","modified_gmt":"2025-10-14T09:25:12","slug":"servicenow-transforme-la-gestion-des-ressources-humaines-dun-grand-groupe-bancaire-francais","status":"publish","type":"success-story","link":"https:\/\/devoteam.info\/fr\/success-story\/servicenow-transforme-la-gestion-des-ressources-humaines-dun-grand-groupe-bancaire-francais\/","title":{"rendered":"ServiceNow transforme la gestion des ressources humaines d&rsquo;un grand groupe bancaire fran\u00e7ais"},"content":{"rendered":"\n\t<div class=\"align wp-block-acf-snapshot\">\n\n\t\n\t<h3 class=\"wp-block-heading\">En bref<\/h3><div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8d39b2df wp-block-columns-is-layout-flex\"><div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><div class=\"snapshot\"><div class=\"number\"><span>1<\/span><\/div><p>Harmonisation des processus RH sur un pilote de 2 entit\u00e9s<\/p><\/div><\/div><div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><div class=\"snapshot\"><div class=\"number\"><span>2<\/span><\/div><p>D\u00e9ploiement d&rsquo;un MVP en 3,5 mois en mode agile\r\n<\/p><\/div><\/div><div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><div class=\"snapshot\"><div class=\"number\"><span>3<\/span><\/div><p>Digitalisation compl\u00e8te des parcours onboarding, offboarding et mobilit\u00e9<\/p><\/div><\/div><\/div>\n\t\n\t<\/div>\n\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-les-enjeux\">Les enjeux<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Ce grand groupe bancaire fran\u00e7ais du secteur public \u00e9tait confront\u00e9 \u00e0 des d\u00e9fis majeurs dans la gestion de ses ressources humaines. Les pratiques RH variaient consid\u00e9rablement d&rsquo;une entit\u00e9 \u00e0 l&rsquo;autre, cr\u00e9ant un \u00e9cosyst\u00e8me complexe et disparate selon les m\u00e9tiers et les divisions.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">L&rsquo;harmonisation des processus repr\u00e9sentait un enjeu strat\u00e9gique pour am\u00e9liorer l&rsquo;exp\u00e9rience collaborateur. Les \u00e9quipes RH de diff\u00e9rentes entit\u00e9s travaillaient avec des outils et m\u00e9thodes h\u00e9t\u00e9rog\u00e8nes, rendant difficile la standardisation des parcours employ\u00e9s.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">La gestion des processus d&rsquo;onboarding, d&rsquo;offboarding et de mobilit\u00e9 interne manquait de visibilit\u00e9 et de pilotage centralis\u00e9, impactant l&rsquo;efficacit\u00e9 op\u00e9rationnelle et l&rsquo;exp\u00e9rience des nouveaux collaborateurs.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-la-solution\">La solution<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">En partenariat avec ServiceNow et Devoteam, l&rsquo;organisation a mis en place une approche innovante bas\u00e9e sur le module&nbsp;<strong>HR Service Delivery (HRSD)<\/strong>&nbsp;de ServiceNow. Cette solution a permis de concevoir et d\u00e9ployer des processus uniformis\u00e9s sur un pilote de 2 entit\u00e9s.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">L&rsquo;\u00e9quipe projet, constitu\u00e9e en mode \u00ab\u00a0One Team\u00a0\u00bb associant les experts du groupe bancaire, ServiceNow et Devoteam, a adopt\u00e9 une m\u00e9thodologie agile pour livrer rapidement de la valeur m\u00e9tier.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">La solution s&rsquo;est articul\u00e9e autour de plusieurs axes strat\u00e9giques :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Recueil collaboratif<\/strong>\u00a0des besoins m\u00e9tier pour les processus RH critiques<\/li>\n\n\n\n<li><strong>Design<\/strong>\u00a0d&rsquo;un processus core model adapt\u00e9 aux sp\u00e9cificit\u00e9s de l&rsquo;organisation<\/li>\n\n\n\n<li><strong>Gap analysis<\/strong>\u00a0approfondie avec les autres entit\u00e9s du groupe<\/li>\n\n\n\n<li><strong>Configuration<\/strong>\u00a0et d\u00e9ploiement du workflow dans ServiceNow pour la premi\u00e8re entit\u00e9 et le centre de service partag\u00e9 RH<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Un d\u00e9ploiement acc\u00e9l\u00e9r\u00e9<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">L&rsquo;approche MVP (Minimum Viable Product) a permis de livrer une premi\u00e8re version fonctionnelle en seulement&nbsp;<strong>3,5 mois<\/strong>, d\u00e9montrant l&rsquo;agilit\u00e9 de la plateforme ServiceNow et l&rsquo;efficacit\u00e9 de la collaboration entre les \u00e9quipes.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Le processus core model con\u00e7u r\u00e9pond aux besoins du si\u00e8ge corporate et d&rsquo;une premi\u00e8re entit\u00e9 pilote, tout en \u00e9tant suffisamment flexible pour s&rsquo;adapter aux sp\u00e9cificit\u00e9s des autres divisions.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">La configuration ServiceNow int\u00e8gre nativement les workflows d&rsquo;onboarding, d&rsquo;offboarding et de mobilit\u00e9 interne, cr\u00e9ant une exp\u00e9rience fluide et coh\u00e9rente pour tous les acteurs RH.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"les-rsultats\">Les r\u00e9sultats<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Pilotage en temps r\u00e9el<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">La mise en place de&nbsp;<strong>tableaux de bord ServiceNow<\/strong>&nbsp;permet d\u00e9sormais un pilotage de bout en bout des processus d&rsquo;onboarding avec des KPI en temps r\u00e9el. Les \u00e9quipes RH disposent d&rsquo;une visibilit\u00e9 compl\u00e8te sur l&rsquo;avancement des dossiers et peuvent identifier proactivement les points de blocage.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Exp\u00e9rience collaborateur optimis\u00e9e<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Les \u00e9quipes RH et IT b\u00e9n\u00e9ficient d&rsquo;une&nbsp;<strong>visualisation claire<\/strong>&nbsp;du parcours et du statut d&rsquo;onboarding de chaque collaborateur. Cette transparence am\u00e9liore la coordination entre services et r\u00e9duit les d\u00e9lais de traitement.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Alignement organisationnel<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">La&nbsp;<strong>rationalisation des activit\u00e9s<\/strong>&nbsp;et l&rsquo;alignement des m\u00e9tiers sur un processus commun constituent l&rsquo;un des b\u00e9n\u00e9fices majeurs de ce projet. L&rsquo;harmonisation des pratiques facilite la mobilit\u00e9 interne et renforce la coh\u00e9sion organisationnelle.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">La standardisation des workflows permet \u00e9galement de capitaliser sur les bonnes pratiques et de les d\u00e9ployer plus facilement \u00e0 d&rsquo;autres entit\u00e9s du groupe.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"wp-block-paragraph\"><em>Cette transformation digitale illustre comment ServiceNow HR Service Delivery peut r\u00e9pondre aux enjeux d&rsquo;harmonisation RH des grandes organisations complexes, en conjuguant agilit\u00e9 de d\u00e9ploiement et robustesse op\u00e9rationnelle.<\/em><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Les enjeux Ce grand groupe bancaire fran\u00e7ais du secteur public \u00e9tait confront\u00e9 \u00e0 des d\u00e9fis majeurs dans la gestion de ses ressources humaines. Les pratiques RH variaient consid\u00e9rablement d&rsquo;une entit\u00e9 \u00e0 l&rsquo;autre, cr\u00e9ant un \u00e9cosyst\u00e8me complexe et disparate selon les m\u00e9tiers et les divisions. L&rsquo;harmonisation des processus repr\u00e9sentait un enjeu strat\u00e9gique pour am\u00e9liorer l&rsquo;exp\u00e9rience collaborateur. [&hellip;]<\/p>\n","protected":false},"featured_media":755139,"template":"","categories":[5424,1367],"tags":[5412,5415,5376],"industry":[1376],"class_list":["post-755021","success-story","type-success-story","status-publish","has-post-thumbnail","hentry","category-employee-workflows-fr","category-servicenow","tag-financial-services-fr","tag-n-platform-fr","tag-servicenow-fr","industry-services-financiers"],"acf":[],"cards":"\n\t<div class=\"single-post-card\">\n\n\t\t<figure class=\"wp-block-post-featured-image\"><a href=\"https:\/\/devoteam.info\/fr\/success-story\/servicenow-transforme-la-gestion-des-ressources-humaines-dun-grand-groupe-bancaire-francais\/\" target=\"_self\" ><img width=\"1024\" height=\"1024\" src=\"https:\/\/devoteam.info\/wp-content\/uploads\/2025\/10\/75993804-dafb-4ad2-afb4-1faf83f769c5.jpg\" class=\"attachment-post-thumbnail size-post-thumbnail wp-post-image\" alt=\"ServiceNow transforme la gestion des ressources humaines d&rsquo;un grand groupe bancaire fran\u00e7ais\" style=\"aspect-ratio:4\/3;width:100%;object-fit:cover;\" decoding=\"async\" loading=\"lazy\" srcset=\"https:\/\/devoteam.info\/wp-content\/uploads\/2025\/10\/75993804-dafb-4ad2-afb4-1faf83f769c5.jpg 1024w, https:\/\/devoteam.info\/wp-content\/uploads\/2025\/10\/75993804-dafb-4ad2-afb4-1faf83f769c5-300x300.jpg 300w, https:\/\/devoteam.info\/wp-content\/uploads\/2025\/10\/75993804-dafb-4ad2-afb4-1faf83f769c5-150x150.jpg 150w, https:\/\/devoteam.info\/wp-content\/uploads\/2025\/10\/75993804-dafb-4ad2-afb4-1faf83f769c5-768x768.jpg 768w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/a><\/figure>\n\n\t\t\n\t\t<div class=\"wp-block-group is-vertical is-layout-flex wp-container-core-group-is-layout-43282307 wp-block-group-is-layout-flex\">\n\t<p style=\"font-style:normal;font-weight:700\" class=\"has-link-color wp-elements-1 wp-block-lp-post-type has-text-color has-primary-color has-small-font-size\">Success story<\/p>\n\n\t\t\n\t\t<h3 style=\"font-style:normal;font-weight:400\" class=\"wp-block-post-title has-base-font-size\"><a href=\"https:\/\/devoteam.info\/fr\/success-story\/servicenow-transforme-la-gestion-des-ressources-humaines-dun-grand-groupe-bancaire-francais\/\" target=\"_self\" >ServiceNow transforme la gestion des ressources humaines d&rsquo;un grand groupe bancaire fran\u00e7ais<\/a><\/h3><\/div>\n\t\t\n\t<\/div>\n\n","yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.4 (Yoast SEO v28.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>ServiceNow transforme la gestion des ressources humaines d&#039;un grand groupe bancaire fran\u00e7ais | Devoteam<\/title>\n<meta name=\"description\" content=\"D\u00e9couvrez comment ServiceNow HRSD a transform\u00e9 la gestion RH d&#039;un groupe bancaire fran\u00e7ais : harmonisation des processus, MVP en 3,5 mois, pilotage temps r\u00e9el.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, 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