{"id":639720,"date":"2025-05-21T11:22:58","date_gmt":"2025-05-21T09:22:58","guid":{"rendered":"https:\/\/www.devoteam.com\/webinar-on-demand\/the-ultimate-guide-to-servicenow-crm\/"},"modified":"2025-06-13T11:56:23","modified_gmt":"2025-06-13T09:56:23","slug":"the-ultimate-guide-to-servicenow-crm","status":"publish","type":"webinar-on-demand","link":"https:\/\/devoteam.info\/fr\/webinar-on-demand\/the-ultimate-guide-to-servicenow-crm\/","title":{"rendered":"Le guide ultime pour ServiceNow CRM"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><strong>Vous cherchez une solution CRM qui connecte vraiment tous les aspects de vos interactions clients ?<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">De nombreuses entreprises sont confuses quant \u00e0 ce qu&rsquo;un CRM moderne peut <em>vraiment<\/em> faire. Si vous vous demandez comment int\u00e9grer vos ventes, votre service client et vos op\u00e9rations sur le terrain en une seule plateforme puissante, alors ce webinaire est fait pour vous.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Regardez le webinaire et obtenez des \u00e9claircissements sur la fa\u00e7on dont ServiceNow CRM fournit une solution unifi\u00e9e pour g\u00e9rer l&rsquo;ensemble du cycle de vie de vos clients.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Lors de cette session essentielle, nous allons d\u00e9composer les <strong>composants principaux de ServiceNow CRM<\/strong> et vous montrer comment ils fonctionnent ensemble pour b\u00e9n\u00e9ficier \u00e0 votre entreprise :<\/p>\n\n\n\n<p class=\"has-base-color has-primary-background-color has-text-color has-background has-link-color wp-elements-1 wp-block-paragraph\"><strong><strong>Sales and Order Management<\/strong> (SOM)<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">D\u00e9couvrez comment ServiceNow CRM rationalise votre processus de vente, de la piste \u00e0 la commande. Apprenez-en plus sur :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Automatisation des Ventes &#8211; <\/strong>Automatisation de la qualification des pistes, du suivi des opportunit\u00e9s et des pr\u00e9visions.<\/li>\n\n\n\n<li><strong>Visibilit\u00e9 du Pipeline &#8211; <\/strong>Obtenez une vue claire et en temps r\u00e9el de votre pipeline de ventes.<\/li>\n\n\n\n<li><strong>Gestion des Devis et des Commandes &#8211; <\/strong>Cr\u00e9ation et gestion efficaces des devis et traitement des commandes.<\/li>\n<\/ul>\n\n\n\n<p class=\"has-base-color has-primary-background-color has-text-color has-background has-link-color wp-elements-2 wp-block-paragraph\"><strong><strong><strong>Customer Service<\/strong> Management<\/strong> (CSM)<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Comprenez comment ServiceNow CRM permet \u00e0 vos \u00e9quipes de service de fournir un support exceptionnel. Nous aborderons :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Gestion des Cas &#8211; <\/strong>Gestion et r\u00e9solution efficaces des demandes des clients sur tous les canaux.<\/li>\n\n\n\n<li><strong>Gestion des Connaissances &#8211; <\/strong>Fournir un acc\u00e8s facile \u00e0 l&rsquo;information pour les agents et les clients.<\/li>\n\n\n\n<li><strong>Engagement Omnicanal &#8211; <\/strong>Se connecter avec les clients de mani\u00e8re transparente via e-mail, t\u00e9l\u00e9phone, chat, et plus.<\/li>\n<\/ul>\n\n\n\n<p class=\"has-base-color has-primary-background-color has-text-color has-background has-link-color wp-elements-3 wp-block-paragraph\"><strong><strong><strong>Field Service Management<\/strong><\/strong> (FSM)<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Voyez comment ServiceNow CRM s&rsquo;\u00e9tend au-del\u00e0 du bureau pour optimiser vos op\u00e9rations sur le terrain. Nous explorerons :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Gestion des Ordres de Travail &#8211; <\/strong>Rationalisation de la planification, de l&rsquo;envoi et du suivi des t\u00e2ches de service sur le terrain.<\/li>\n\n\n\n<li><strong>Service Mobile sur le Terrain &#8211; <\/strong>\u00c9quiper vos techniciens des informations dont ils ont besoin en d\u00e9placement.<\/li>\n\n\n\n<li><strong>Gestion des Stocks &#8211; <\/strong>Garantir que les bonnes pi\u00e8ces sont disponibles au bon moment.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Aborder vos d\u00e9fis avec une approche unifi\u00e9e :<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Arr\u00eatez de jongler avec des syst\u00e8mes disparates ! Nous d\u00e9montrerons comment la nature int\u00e9gr\u00e9e de ServiceNow CRM r\u00e9sout les d\u00e9fis courants des entreprises de taille moyenne comme les silos de donn\u00e9es, les flux de travail inefficaces et les exp\u00e9riences client incoh\u00e9rentes entre les \u00e9quipes de vente, de service et de terrain.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Pourquoi choisir ServiceNow CRM pour une vue compl\u00e8te ?<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">ServiceNow CRM offre une approche holistique de la gestion des clients, construite sur la plateforme Now, robuste et \u00e9volutive. C&rsquo;est plus qu&rsquo;un simple outil de vente \u2013 c&rsquo;est un moteur unifi\u00e9 pour stimuler la satisfaction client et la croissance de l&rsquo;entreprise dans toutes vos op\u00e9rations tourn\u00e9es vers le client.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Les ventes, les services et la gestion terrain expliqu\u00e9s<\/p>\n","protected":false},"featured_media":569441,"template":"","categories":[5555,1367],"tags":[],"industry":[],"class_list":["post-639720","webinar-on-demand","type-webinar-on-demand","status-publish","has-post-thumbnail","hentry","category-customer-workflows-fr","category-servicenow"],"acf":[],"cards":"\n\t<div class=\"single-post-card\">\n\n\t\t<figure class=\"wp-block-post-featured-image\"><a href=\"https:\/\/devoteam.info\/fr\/webinar-on-demand\/the-ultimate-guide-to-servicenow-crm\/\" target=\"_self\" ><img width=\"1920\" height=\"1080\" src=\"https:\/\/devoteam.info\/wp-content\/uploads\/2025\/04\/The-ultimate-guide-to-ServiceNow-CRM.jpg\" class=\"attachment-post-thumbnail size-post-thumbnail wp-post-image\" alt=\"Le guide ultime pour ServiceNow CRM\" style=\"aspect-ratio:4\/3;width:100%;object-fit:cover;\" decoding=\"async\" loading=\"lazy\" srcset=\"https:\/\/devoteam.info\/wp-content\/uploads\/2025\/04\/The-ultimate-guide-to-ServiceNow-CRM.jpg 1920w, https:\/\/devoteam.info\/wp-content\/uploads\/2025\/04\/The-ultimate-guide-to-ServiceNow-CRM-300x169.jpg 300w, https:\/\/devoteam.info\/wp-content\/uploads\/2025\/04\/The-ultimate-guide-to-ServiceNow-CRM-1024x576.jpg 1024w, https:\/\/devoteam.info\/wp-content\/uploads\/2025\/04\/The-ultimate-guide-to-ServiceNow-CRM-768x432.jpg 768w, https:\/\/devoteam.info\/wp-content\/uploads\/2025\/04\/The-ultimate-guide-to-ServiceNow-CRM-1536x864.jpg 1536w\" sizes=\"auto, (max-width: 1920px) 100vw, 1920px\" \/><\/a><\/figure>\n\n\t\t\n\t\t<div class=\"wp-block-group is-vertical is-layout-flex wp-container-core-group-is-layout-43282307 wp-block-group-is-layout-flex\">\n\t<p style=\"font-style:normal;font-weight:700\" class=\"has-link-color wp-elements-4 wp-block-lp-post-type has-text-color has-primary-color has-small-font-size\">Webinar on demand<\/p>\n\n\t\t\n\t\t<h3 style=\"font-style:normal;font-weight:400\" class=\"wp-block-post-title has-base-font-size\"><a href=\"https:\/\/devoteam.info\/fr\/webinar-on-demand\/the-ultimate-guide-to-servicenow-crm\/\" target=\"_self\" >Le guide ultime pour ServiceNow CRM<\/a><\/h3><\/div>\n\t\t\n\t<\/div>\n\n","yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.4 (Yoast SEO v28.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Webinar on-demand | Le guide ultime pour ServiceNow CRM | Devoteam<\/title>\n<meta name=\"description\" content=\"D\u00e9couvrez comment ServiceNow CRM offre une solution unifi\u00e9e pour g\u00e9rer l&#039;ensemble du cycle de vie de vos 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