The solution<\/h2>\n\n\n\n
Devoteam<\/a> utilized its deep ServiceNow ITSM Pro knowledge<\/a> to help Asahi Europe & International activate and configure several pre-chosen features swiftly through our unique, agile delivery approach and transparent communication.<\/p>\n\n\n\n Among the benefits, we brought to the customer was Incident Deflection via the enablement of a Virtual Agent Chat feature and the creation of tailored conversations for known use-cases; faster incident resolution through the dynamic translation of notifications, incident\/request work notes and comments; and the enablement and configuration of Continuous Improvement processes.<\/p>\n\n\n\n Asahi Europe & International is now gathering usage data for the Virtual Agent, setting their sights on further improving the experience with more bespoke conversations.<\/p>\n\n\n\n\t Reduction of raised incidents<\/p><\/div><\/div> Faster incident resolution<\/p><\/div><\/div> Enablement of Continous Improvement process<\/p><\/div><\/div><\/div>\n\t\n\t<\/div>\n\n\n\n\n The challenge As one of the largest players in the European food & drink industry, Asahi Europe & International needed to shift their ITSM capabilities to a higher gear. The client acquired a ServiceNow ITSM Pro license with the short-term strategy of implementation and admin training, and a long-term goal consisting of broadening the scope […]<\/p>\n","protected":false},"featured_media":0,"template":"","categories":[1629,1634,2250],"tags":[1660,1638,1661,1641],"industry":[1590],"class_list":["post-239968","success-story","type-success-story","status-publish","hentry","category-business-platforms","category-servicenow","category-technology-workflows-lu","tag-belgium-lu","tag-business-platforms-lu","tag-itsm-lu","tag-servicenow-lu","industry-food-beverage-lu"],"acf":[],"cards":"\n\tThe better change<\/h3>
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