{"id":496342,"date":"2021-04-27T11:58:11","date_gmt":"2021-04-27T09:58:11","guid":{"rendered":"https:\/\/www.devoteam.com\/success-story\/carrefour-connects-with-more-customers-using-tech-for-people\/"},"modified":"2025-02-11T11:49:10","modified_gmt":"2025-02-11T10:49:10","slug":"carrefour-connects-with-more-customers-using-tech-for-people","status":"publish","type":"success-story","link":"https:\/\/devoteam.info\/nl\/succesverhalen\/carrefour-connects-with-more-customers-using-tech-for-people\/","title":{"rendered":"Carrefour heeft contact met meer klanten dankzij Tech for People"},"content":{"rendered":"\n\t
\n\n\t\n\t

Snapshot<\/h3>
1<\/span><\/div>

In samenwerking met partner Devoteam G Cloud implementeerde en testte Carrefour Belgi\u00eb een virtuele wijnadviesassistent ‘Sommelier Benoit’ voor zijn winkels<\/p><\/div><\/div>

2<\/span><\/div>

Een eerste versie van de Sommelier Benoit spraakbot werd in slechts 3 weken ontwikkeld op Google Cloud met behulp van Dialogflow en de Google Assistant<\/p><\/div><\/div>

3<\/span><\/div>

De virtuele wijnassistent ontving in de eerste 10 dagen 600 interacties, waardoor de in-store ervaring voor klanten van Carrefour Belgi\u00eb werd verbeterd<\/p><\/div><\/div><\/div>\n\t\n\t<\/div>\n\n\n\n\n

De uitdaging<\/h2>\n\n\n\n

Benoit Couder\u00e9 is een gerenommeerde sommelier die jarenlang als hoofdsommelier heeft gewerkt in een driesterren Michelin-restaurant. Hij is nu verantwoordelijk voor de wijnselectie voor Carrefour Belgi\u00eb. Elk kerstseizoen bezoekt sommelier Benoit winkels in heel Belgi\u00eb om klanten te helpen de beste wijn te vinden die past bij hun heerlijke maaltijden.<\/p>\n\n\n\n

Aangezien er slechts enkele sommeliers bij Carrefour werken die de klanten in de winkels persoonlijk kunnen bijstaan, is het onmogelijk om de meer dan 800 winkels van Carrefour te bereiken.<\/p>\n\n\n\n

De uitdaging was een oplossing te vinden die schaalbaar was en waarbij de kennis van sommelier Benoit Couder\u00e9 gemakkelijker kon worden gedeeld met klanten in alle winkels van de groep.<\/p>\n\n\n\n

De oplossing<\/h2>\n\n\n\n

In een periode van drie weken lanceerden Carrefour Belgi\u00eb en partner Devoteam G Cloud een alfa-versie van virtuele assistent Sommelier Benoit in drie Carrefour-winkels. Met deze alfa-versie konden klanten een gesprek beginnen met de virtuele assistent Sommelier Benoit, die beschikbaar was op een Google Nest Hub-apparaat dat in de wijnafdeling stond van hun Carrefour-winkel.<\/p>\n\n\n\n

Binnen 10 dagen ontving de virtuele wijnassistent Sommelier Benoit, die in de drie Carrefour-winkels aanwezig was, 600 interacties van klanten. Dit resultaat werd zelfs bereikt zonder extra marketing rondom de virtuele wijnbot. De virtuele Sommelier Benoit slaagde erin om in 90% van de interacties een correct antwoord te geven en het juiste wijnadvies te geven.<\/p>\n\n\n\n\t

\n\n\t\n\t

De positieve verandering<\/h3>
<\/i><\/div>

De Google Voice Assistant werd gebruikt om beter contact te maken met klanten<\/p><\/div><\/div>

<\/i><\/div>

Met 600 interacties in 10 dagen<\/p><\/div><\/div>

<\/i><\/div>

Waarin deskundige kennis werd geboden aan medewerkers en klanten<\/p><\/div><\/div><\/div>\n\t\n\t<\/div>\n\n\n\n\n\t

\n\n\t\n\t
\n\n<\/svg>

Zonder enige promotie of marketing waren de eerste interacties duidelijk: 600 gesprekken binnen 10 dagen en 90% van de vragen beantwoord. Laten we nu, op basis van de gegevens, de virtuele Sommelier Benoit verbeteren en iedereen toegang verlenen tot onze driesterren sommelier in alle keukens en smartphones.<\/p><\/blockquote>

\n
\n
\n\t

Jean-Philippe-Blerot<\/p>\n\t\n\t

Head of Digital u0026 eCommerce, Carrefour Belgium<\/p>\n\t<\/div>\n<\/div>\n<\/figcaption><\/figure>\n\t\n\t<\/div>\n\n\n\n\n

<\/p>\n","protected":false},"excerpt":{"rendered":"

Implementing & testing a virtual wine advice assistant with partner Devoteam G Cloud.<\/p>\n","protected":false},"featured_media":0,"template":"","categories":[927,944],"tags":[766,218,774],"industry":[],"class_list":["post-496342","success-story","type-success-story","status-publish","hentry","category-cloud-native-app-development","category-google-cloud","tag-cloud-native-app-development","tag-google-cloud","tag-retails-logistics"],"acf":[],"cards":"\n\t

\n\n\t\t\n\n\t\t\n\t\t
\n\t

Success story<\/p>\n\n\t\t\n\t\t

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