{"id":750291,"date":"2024-11-26T11:26:06","date_gmt":"2024-11-26T10:26:06","guid":{"rendered":"https:\/\/www.devoteam.com\/?post_type=success-story&p=750291"},"modified":"2025-10-08T22:35:19","modified_gmt":"2025-10-08T20:35:19","slug":"fra-siloer-til-felles-kilde-telia-sin-vei-til-enhetlig-risikostyring-med-servicenow-irm","status":"publish","type":"success-story","link":"https:\/\/devoteam.info\/no\/success-story\/fra-siloer-til-felles-kilde-telia-sin-vei-til-enhetlig-risikostyring-med-servicenow-irm\/","title":{"rendered":"Fra siloer til felles kilde: Telia sin vei til enhetlig risikostyring med ServiceNow IRM"},"content":{"rendered":"\n
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Sammendrag<\/h2>\n\n\n\n
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1<\/strong><\/p>\n\n\n\n

\u00c9n skalerbar og tilpasningsdyktig plattform for risikostyring p\u00e5 tvers av alle markeder.<\/p>\n<\/div>\n<\/div>\n\n\n\n

\n
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2<\/strong><\/p>\n\n\n\n

Full \u00e5penhet om risiko knyttet til etterlevelse av regelverk, og sikring av overholdelse av dette.<\/p>\n<\/div>\n<\/div>\n\n\n\n

\n
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3<\/strong><\/p>\n\n\n\n

Redusert dupliserte kontroller i organisasjonen.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

Utfordringen<\/strong><\/h3>\n\n\n\n

Telia implementerte ServiceNow Integrated Risk Management (IRM<\/strong>) for \u00e5 str\u00f8mlinjeforme og sentralisere sin governance, risikostyring og compliance-prosessen (GRC<\/a>) p\u00e5 tvers av flere land. Selskapet trengte \u00e5 l\u00f8se kompleksiteten og ineffektiviteten ved \u00e5 h\u00e5ndtere risiko og compliance i siloer.<\/p>\n\n\n\n

L\u00f8sningen<\/strong><\/h3>\n\n\n\n

Siden Telia allerede brukte ServiceNow-plattformen som k\u00f8system, var det et naturlig valg \u00e5 g\u00e5 for en annen l\u00f8sning tilgjengelig p\u00e5 plattformen \u2013 ServiceNow Integrated Risk Management.<\/p>\n\n\n\n

Implementeringen av GRC-systemet startet i 2020, med utgangspunkt i ServiceNow-plattformen. Prosjektet startet f\u00f8rst som en skybasert l\u00f8sning, f\u00f8r systemet ble migrert til en intern l\u00f8sning for \u00e5 overholde nye nasjonale sikkerhetskrav. Denne overgangen har tillatt Telia \u00e5 overholde alle risiko- og prosessomr\u00e5der p\u00e5 en enkelt plattform, noe som har forbedret samarbeidet og effektiviteten.<\/p>\n\n\n\n

Effektiv endringsledelse var avgj\u00f8rende for prosjektets suksess, med tanke p\u00e5 at endringen m\u00e5tte h\u00e5ndteres p\u00e5 mange niv\u00e5er internt. Endringsstrategien prioriterte forst\u00e5else for de unike behovene til ulike interessenter, noe som f\u00f8rte til m\u00e5lrettet kommunikasjon og oppl\u00e6ring. For \u00e5 skape eierskap i organisasjonen ble det lagt vekt p\u00e5 \u00e5 demonstrere konkrete resultater og tilpasse kommunikasjonen til spesifikke behov, som skapte engasjement og sikret en vellykket adopsjon av endringen.<\/p>\n\n\n\n

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\"\"<\/figure>\n\n\n\n

Den st\u00f8rste utfordringen for oss var at vi undervurderte hvor tregt organisasjonen ville tilpasse seg endringen. Problemet l\u00e5 ikke i den tekniske implementeringen, men i de organisatoriske endringene. Derfor er det s\u00e5 viktig \u00e5 ha st\u00f8tte fra interne team og veiledning fra din implementeringspartner underveis.<\/p>\n\n\n\n

\n\n\n\n
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H\u00e5kan Kvarnstr\u00f6m
VP & Chief Risk Officer i Telia<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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Resultatet av endringen<\/strong><\/h2>\n\n\n\n
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\"\"<\/figure>\n\n\n\n

Fra siloer til en integrert tankegang rundt risiko.<\/p>\n<\/div>\n<\/div>\n\n\n\n

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\"\"<\/figure>\n\n\n\n

Sporing av risiko knyttet til etterlevelse av regelverk og sikring av overholdelse, er n\u00e5 klart og transparent.<\/p>\n<\/div>\n<\/div>\n\n\n\n

\n
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\"\"<\/figure>\n\n\n\n

Reduserte driftskostnader ved \u00e5 fjerne dupliserte kontroller.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

<\/div>\n<\/div>\n\n\n\n
<\/div>\n\n\n\n
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\"\"<\/figure>\n<\/div>\n\n\n\n
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L\u00e6r mer om Telia sin reise p\u00e5 v\u00e5rt on-demand-webinar<\/strong><\/h2>\n\n\n\n
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Se video<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n
<\/div>\n\n
<\/span>
<\/div>
\n
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Ta steget mot suksess med oss<\/strong><\/h2>\n<\/div>\n\n\n\n
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Samarbeid med Devoteam for \u00e5 dra nytte av prisvinnende teknisk ekspertise, smidig gjennomf\u00f8ring og en kultur for kontinuerlig l\u00e6ring.<\/p>\n<\/div>\n\n\n\n

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Ta kontakt<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"

Sammendrag 1 \u00c9n skalerbar og tilpasningsdyktig plattform for risikostyring p\u00e5 tvers av alle markeder. 2 Full \u00e5penhet om risiko knyttet til etterlevelse av regelverk, og sikring av overholdelse av dette. 3 Redusert dupliserte kontroller i organisasjonen. Utfordringen Telia implementerte ServiceNow Integrated Risk Management (IRM) for \u00e5 str\u00f8mlinjeforme og sentralisere sin governance, risikostyring og compliance-prosessen (GRC) […]<\/p>\n","protected":false},"featured_media":160076,"template":"","categories":[1740,1746],"tags":[],"industry":[725],"class_list":["post-750291","success-story","type-success-story","status-publish","has-post-thumbnail","hentry","category-forretningsplattformer","category-servicenow-no","industry-telecommunications"],"acf":[],"cards":"\n\t

\n\n\t\t
\"Fra<\/a><\/figure>\n\n\t\t\n\t\t
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Suksesshistorie<\/p>\n\n\t\t\n\t\t

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1 \u00c9n skalerbar og tilpasningsdyktig plattform for risikostyring p\u00e5 tvers av alle markeder. 2 Full \u00e5penhet om risiko knyttet til etterlevelse av regelverk, og sikring av overholdelse av dette. 3 Redusert dupliserte kontroller i organisasjonen. Utfordringen Telia implementerte ServiceNow Integrated Risk Management (IRM) for \u00e5 str\u00f8mlinjeforme og sentralisere sin governance, risikostyring og compliance-prosessen (GRC)…","_links":{"self":[{"href":"https:\/\/devoteam.info\/no\/wp-json\/wp\/v2\/success-story\/750291","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/devoteam.info\/no\/wp-json\/wp\/v2\/success-story"}],"about":[{"href":"https:\/\/devoteam.info\/no\/wp-json\/wp\/v2\/types\/success-story"}],"version-history":[{"count":0,"href":"https:\/\/devoteam.info\/no\/wp-json\/wp\/v2\/success-story\/750291\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/devoteam.info\/no\/wp-json\/wp\/v2\/media\/160076"}],"wp:attachment":[{"href":"https:\/\/devoteam.info\/no\/wp-json\/wp\/v2\/media?parent=750291"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/devoteam.info\/no\/wp-json\/wp\/v2\/categories?post=750291"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/devoteam.info\/no\/wp-json\/wp\/v2\/tags?post=750291"},{"taxonomy":"industry","embeddable":true,"href":"https:\/\/devoteam.info\/no\/wp-json\/wp\/v2\/industry?post=750291"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}