{"id":634170,"date":"2025-04-23T23:10:00","date_gmt":"2025-04-23T21:10:00","guid":{"rendered":"https:\/\/www.devoteam.com\/?post_type=news-and-pr&p=634170"},"modified":"2025-06-09T14:10:08","modified_gmt":"2025-06-09T12:10:08","slug":"servicenow-och-devoteam-gar-samman-for-att-omdefiniera-crm-transformation-for-foretag-i-europa-och-mellanostern","status":"publish","type":"news-and-pr","link":"https:\/\/devoteam.info\/se\/news-and-pr\/servicenow-och-devoteam-gar-samman-for-att-omdefiniera-crm-transformation-for-foretag-i-europa-och-mellanostern\/","title":{"rendered":"ServiceNow och Devoteam g\u00e5r samman f\u00f6r att omdefiniera CRM-transformation f\u00f6r f\u00f6retag i Europa och Mellan\u00f6stern"},"content":{"rendered":"\n

SANTA CLARA, CA USA och PARIS, FRANKRIKE \u2013 23 april 2025 –<\/strong> ServiceNow (NYSE: NOW), AI-plattformen f\u00f6r aff\u00e4rstransformation, och Devoteam, ett AI-drivet teknikkonsultf\u00f6retag, tillk\u00e4nnagav idag ett fler\u00e5rigt strategiskt partnerskap f\u00f6r att accelerera CRM-moderniseringen f\u00f6r f\u00f6retag i Europa och Mellan\u00f6stern. Partnerskapet sammanf\u00f6r ServiceNows AI-drivna funktioner inom kundservicehantering (CSM), f\u00f6rs\u00e4ljnings- och orderhantering (SOM) och f\u00e4ltservicehantering (FSM) med Devoteams AI-baserade digitala transformationstj\u00e4nster f\u00f6r att transformera upplevelser \u00f6ver hela kund-, agent- och s\u00e4ljarens livscykel. <\/p>\n\n

CRM-omr\u00e5det forts\u00e4tter att uppleva snabb tillv\u00e4xt, och IDC 1<\/a><\/sup> uppskattar att det kommer att n\u00e5 39,24 miljarder dollar i Europa, Mellan\u00f6stern och Afrika \u00e5r 2027. Detta partnerskap kommer att g\u00f6ra det m\u00f6jligt f\u00f6r gemensamma kunder att driva innovation, f\u00f6rb\u00e4ttra effektiviteten och utforska nya tillv\u00e4xtm\u00f6jligheter genom att utnyttja avancerad CRM-teknik och expertis som tillhandah\u00e5lls av ServiceNow-plattformen. Tillsammans kommer Devoteam och ServiceNow att leverera helt\u00e4ckande l\u00f6sningar som kan m\u00f6ta kundernas behov i sin aff\u00e4rstransformation f\u00f6r att automatisera insikter och optimera varje steg i kundresan inom deras CRM-ramverk, med starka CSM-, FSM- och f\u00f6rs\u00e4ljnings- och orderhanteringsfunktioner. <\/p>\n\n

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\"Citationstecken\"<\/figure>\n\n\n\n

Kundernas f\u00f6rv\u00e4ntningar p\u00e5 att f\u00f6retag ska leverera blir bara h\u00f6gre och h\u00f6gre. Vi \u00e4r stolta \u00f6ver att samarbeta med ServiceNow f\u00f6r att hj\u00e4lpa f\u00f6retag att m\u00f6ta sina kunders behov, d\u00e4r varje interaktion st\u00e4rker deras \u00f6vergripande CRM-strategi genom f\u00f6rstklassig CSM och FSM. Tillsammans accelererar vi v\u00e4gen till v\u00e4rde f\u00f6r v\u00e5ra kunder i denna snabba milj\u00f6 av AI-innovation.<\/p>\n\n\n\n

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\"\"<\/figure>\n\n\n\n
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S\u00e9bastien Chevrel Devoteam-koncernens VD<\/p>\n<\/div>\n\n\n\n

<\/p>\n<\/div>\n<\/div>\n\n

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\"Citationstecken\"<\/figure>\n\n\n\n

Som en v\u00e4rdefull partner har Devoteam l\u00e4nge legat i framkant n\u00e4r det g\u00e4ller att st\u00f6dja v\u00e5ra kunder i att f\u00f6rverkliga potentialen hos ServiceNow-plattformen. Denna allians ger oss m\u00f6jlighet att snabbt skala upp CRM-innovation \u00f6ver hela Europa och Mellan\u00f6stern \u2013 och driva m\u00e4tbara aff\u00e4rsresultat genom den o\u00f6vertr\u00e4ffade kombinationen av ServiceNows AI-drivna plattform och Devoteams p\u00e5litliga expertis. Genom att arbeta tillsammans \u00e4r vi positionerade f\u00f6r att hj\u00e4lpa v\u00e5ra kunder att uppn\u00e5 snabbare v\u00e4rdeskapande och nya produktivitetsniv\u00e5er, samtidigt som vi levererar enast\u00e5ende kundupplevelser inom deras CRM-initiativ.<\/p>\n\n\n\n

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\"Cathy<\/figure>\n\n\n\n
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Cathy Mauzaize President, EMEA p\u00e5 ServiceNow<\/p>\n<\/div>\n\n\n\n

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<\/p>\n<\/div>\n<\/div>\n\n

Devoteam har ett l\u00e5ngvarigt partnerskap med ServiceNow och tilldelades nyligen utm\u00e4rkelsen<\/a> Elite Consulting & Implementation Partner of the Year samt Customer Workflow Partner of the Year. Med djup expertis inom ServiceNow-plattformen, s\u00e4rskilt n\u00e4r det g\u00e4ller att driva en stark CRM-strategi genom sina CSM- och FSM-moduler, positionerar Devoteams fortsatta engagemang f\u00f6r att leverera exceptionellt v\u00e4rde och driva framg\u00e5ngsrika resultat f\u00f6r gemensamma kunder, s\u00e5som St. Maclou<\/a> , Husqvarna<\/a> och Konica Minolta, dem som en naturlig partner f\u00f6r att st\u00f6dja ServiceNows tillv\u00e4xt inom CRM-omr\u00e5det. <\/p>\n\n

Om Devoteam<\/strong><\/p>\n\n

Devoteam \u00e4r ett AI-drivet teknikkonsultf\u00f6retag specialiserat p\u00e5 molnplattformar, cyber, data och h\u00e5llbarhet. Devoteam har varit teknikinriktat i n\u00e4stan 30 \u00e5r och v\u00e4gleder f\u00f6retag genom h\u00e5llbar digital transformation f\u00f6r att leverera v\u00e4rde.<\/p>\n\n

En h\u00f6rnsten i Devoteams expertis inom digital transformation ligger i deras robusta ServiceNow-praxis. Med ett globalt team av 900 certifierade ServiceNow-konsulter som \u00e4r verksamma i 20 l\u00e4nder, ger Devoteam organisationer m\u00f6jlighet att optimera sina arbetsfl\u00f6den, f\u00f6rb\u00e4ttra medarbetar- och kundupplevelser och driva betydande aff\u00e4rsresultat. Devoteams engagemang f\u00f6r excellens \u00e5terspeglas i deras starka CSAT-po\u00e4ng p\u00e5 4,8, vilket visar det v\u00e4rde och den tillfredsst\u00e4llelse som deras kunder upplever genom deras ServiceNow-engagemang.<\/p>\n\n

Med \u00f6ver 11 000 teknikarkitekter i fler \u00e4n 25 l\u00e4nder i Europa, Mellan\u00f6stern och Afrika \u00e4r Devoteam engagerade i att anv\u00e4nda teknik f\u00f6r att betj\u00e4na m\u00e4nniskor.<\/p>\n\n

Om ServiceNow<\/strong><\/p>\n\n

ServiceNow (NYSE: NOW) s\u00e4tter AI i arbete f\u00f6r m\u00e4nniskor. Vi f\u00f6ljer innovationstakten f\u00f6r att hj\u00e4lpa kunder att transformera organisationer inom alla branscher samtidigt som vi uppr\u00e4tth\u00e5ller en p\u00e5litlig och m\u00e4nniskocentrerad strategi f\u00f6r att distribuera v\u00e5ra produkter och tj\u00e4nster i stor skala. V\u00e5r AI-plattform f\u00f6r aff\u00e4rstransformation kopplar samman m\u00e4nniskor, processer, data och enheter f\u00f6r att \u00f6ka produktiviteten och maximera aff\u00e4rsresultaten. F\u00f6r mer information, bes\u00f6k: www.servicenow.com<\/a> . <\/p>\n\n

\u00a9 2025 ServiceNow, Inc. Med ensamr\u00e4tt. ServiceNow, ServiceNow-logotypen, Now och andra ServiceNow-m\u00e4rken \u00e4r varum\u00e4rken och\/eller registrerade varum\u00e4rken som tillh\u00f6r ServiceNow, Inc. i USA och\/eller andra l\u00e4nder. Andra f\u00f6retagsnamn, produktnamn och logotyper kan vara varum\u00e4rken som tillh\u00f6r respektive f\u00f6retag som de \u00e4r associerade med. https:\/\/www.servicenow.com<\/a><\/p>\n\n

Kontakta: <\/strong><\/p>\n\n

Erica Faltous<\/p>\n\n

emeapr@servicenow.com<\/a> <\/p>\n\n

1 K\u00e4lla: <\/sup>IDC, Global prognos f\u00f6r programvara f\u00f6r kundrelationshantering, 2024\u20132028: AI-drivna datastrategier som driver marknadstillv\u00e4xt, dok #US52770624, december 2024<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"

Partnerskapet kombinerar ServiceNows ledande AI- och CRM-funktioner med Devoteams branschledande tj\u00e4nster f\u00f6r att f\u00f6r\u00e4ndra kund-, agent- och s\u00e4ljarupplevelser.<\/p>\n","protected":false},"featured_media":583825,"template":"","categories":[4706,4707],"tags":[],"industry":[],"class_list":["post-634170","news-and-pr","type-news-and-pr","status-publish","has-post-thumbnail","hentry","category-customer-workflows-se","category-servicenow-se"],"acf":[],"cards":"\n\t

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